Questions_and_Responses_CM-393-2019-0374.docx

Questions and Responses Solicitation CM-393-2019-0374

1) Are there any requirements as to the physical work location of the resource(s) required? Is there a preferred location for work to be performed?

No, this does not involve physical work at a location, this is for Progress Software support only.

2) When will work begin on this procurement?

As of the September POP.

3) Will resource(s) be asked to perform work in a government facility/ customer site or can the work be performed at the Contractor’s facility via remote system access?

This is essentially for a support contract with Progress Software. Support is sold for existing licenses in use.

4) Is the work/requirements expected to occupy a full-time resource annually or are resource needs to be called in at specific times to perform maintenance and other support activities?

No

5) How is this service being delivered today?

Yes

6) Is the resource(s) required to hold any specialized technical certifications or minimum skills / experience?

N/A

7) Please provide examples of the “Standard Maintenance and Support” referenced in the solicitation and provide additional information regarding varying requirements across each of the domains listed (Prod, Test, Imp and Dev).

This is again support on software licenses for Progress Data Direct Connect 64 only. Issues that come up are the drivers not talking to the Oracle database driver or the actual website code itself for instance.

8) Our team has experience with ODBC, but it is not specific to Progress Data Direct Connect. Is the resource contemplated to have specialized knowledge of the Progress Data Direct Connect?

No resource.

9) Will the resource be required to have a specific security clearance?

10) Can you confirm whether there is an ODBC driver per database?

Yes, we have drivers for each site to speak with the database.

11) What database(s) needs to be supported?

Oracle Standard Edition.

12) Can you please identify location of data center/servers subject software?

These servers reside in the AWS cloud within the HPMS system boundary.

13) Can you please share the cognizant COR, to whom maintenance key codes shall be delivered?

Adam Foltz is the COR.