CIO Apple Products and Services IDIQ RFP 72MC1023R00003.pdf

Date Issued: April 11, 2023

Closing Date: May 19, 2023 Closing Time: 11:00 A.M. EDT

Subject: USAID Request for Proposals No. 72MC1023R00003

Apple Products and Support Services

Total Small Business Set-aside

The United States Agency for International Development (USAID) is seeking proposals from small business contractors in Apple’s Tier 1 reseller program to provide Apple products and related support services for

USAID’s Office of the Chief Information Officer (CIO) as described in the attached Request for Proposals

(RFP). The contractor must be an Apple Tier 1 reseller that can provide unlocked cellular wireless iPhones, iPads, and MacBooks to USAID.

USAID anticipates the award of one (1) five (5)-year Indefinite Delivery, Indefinite Quantity Contract (IDIQ) as a result of this solicitation. The IDIQ will have a $70,000,000 ceiling for all task orders issued during the 5-year ordering period. There is no guarantee on the number of task orders that the successful contractor will receive or the amount of money beyond the minimum order guarantee set forth in the RFP.

Please refer to Section L for information regarding proposal requirements. Offerors should account for the expected delivery time required by the proposal transmission method they choose, and offerors are responsible for ensuring proposals are received at USAID by the due date and time as specified in Section L. Failure to comply with the submission date will deem any submission unacceptable and the proposal will not be reviewed or evaluated. Faxed proposals are not acceptable, nor will they be reviewed or evaluated.

Section L of the RFP sets forth all instructions for the preparation and submission of required proposal contents, including critical dates/times for the submission of questions, and the proposal submission closing date and time. Section M states the criteria by which proposals will be evaluated. Oral explanations or instructions given before award of the contract will not be binding.

This RFP in no way obligates USAID to award a contract nor does it commit USAID to pay any cost incurred in the preparation and submission of a proposal. Award of a Contract under this RFP is subject to availability of funds and other internal USAID approvals.

This RFP can be viewed and downloaded from wwws.sam.gov. USAID bears no responsibility for data errors resulting from transmission or conversion processes. Further, be aware that amendments to solicitations are occasionally issued and will be posted on the same website from which you downloaded the solicitation.

USAID advises to regularly check the above website for amendments.

Sincerely, Joseph W. Lentini

Contracting Officer http://www.sam.gov/

USAID Apple Products and Services RFP No. 72MC1023R00003

PART I - THE SCHEDULE

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PURPOSE

The purpose of this contract is to provide Apple products and support services that fall within the

Scope of Work (SOW) specified in Section C. USAID Task Order Contracting Officers (TOCOs) will request the work through the issuance of task orders during the ordering period as specified in Section F of the contract.

B.2 CONTRACT TYPE AND SERVICES

This is a Firm-Fixed Price Indefinite Delivery/Indefinite Quantity (IDIQ) type contract. The Contractor must provide the supplies and perform the services set forth in task orders at prices consistent with Section B of this contract.

B.3 MINIMUM OBLIGATED AMOUNT

The basic contract includes an initial obligation of funds in the amount of $100,000.00 to cover the minimum order guarantee. USAID is required to order, and the Contractor is required to furnish the minimum order amount of services.

[Note: M/CIO intends to apply this initial obligation to its first order under the IDIQ.]

Following this initial obligation, individual task orders will obligate funds to cover the work required under that task order.

B.4 MAXIMUM CONTRACT CEILING

This is a single-award IDIQ with an overall ceiling price of $70,000,000. The maximum aggregate dollar value of task orders awarded must not exceed the contract ceiling.

B.5 UNIFORM USE OF LINE ITEMS

See Attachment 1 - Price Matrix.

CLIN Description Orders Available To 0001 Apple Mobility Products and Support Services – iPhones/iPads Missions & M/CIO

0002 Apple Computers and Support Services – MacBooks M/CIO Only

0003 Optional Accessories Missions & M/CIO

[END OF SECTION B]

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 PURPOSE

The Contractor shall provide a solution that will streamline invoicing, billing and payment; device ordering; delivery processes; standardized reporting; auditing; asset management; and shipping for USAID’s worldwide Apple Product and Support Services Program. The Contractor shall support the implementation, management, and maintenance of a comprehensive Apple Product and Support Services Program, utilizing mechanisms that will satisfy all related laws, standards, policies, rules, regulations, and other requirements including OMB M-16-02, FITARA, Office of Federal Procurement Policy (OFPP) principles of category management, Digital Government Strategy (DGS), HSPD-12, e-

Gov Act of 2002 including FISMA, agency-related policies (ADS), Section 508, FedRAMP, and which will enhance USAID’s interaction with the Category Management Leadership Council (CMLC), Workstation Category Team (WCT).

C.2 BACKGROUND

The United States Agency for International Development (USAID) plays an essential role in United States (U.S.) foreign policy. The Agency represents the U.S. abroad by working to establish a self-sustaining and continually improving living environment and to fairly and equitably distribute humanitarian assistance to those nations working to recover from disaster, escape poverty, or engage in democratic reforms. USAID also serves the interests of the U.S. and host nations by providing assistance in agriculture, democracy and governance, economic growth, the environment, education, health, global partnerships, and humanitarian aid. USAID operates in more than 100 countries, working to achieve U.S. foreign policy objectives.

The USAID Bureau for Management (M), Office of the Chief Information Officer (CIO) ensures

USAID has access to cutting edge information technology infrastructure and business services to improve day-to-day operations and respond to crisis, disasters, and humanitarian assistance situations.

USAID relies heavily on the availability of Information Technology (IT) systems and infrastructure, to include Apple products and support services, to serve nations around the world . The office seeks to modernize IT infrastructure, support organizational efficiencies, and ensure compliance with United States Government-mandated IT reforms. M/CIO delivers the necessary tools to enable individuals Agency-wide to focus on completing the USAID mission.

C.3 STATEMENT OF WORK

(a) IDIQ Requirements

The contractor must be authorized as an Apple Tier 1 reseller and maintain the Tier 1 authorization throughout the period of performance.

The contractor shall provide Apple products and professional services for its worldwide Apple Product and Support Services Program. The contractor must provide unlocked cellular wireless iPhones, iPads, MacBooks, and accessories in accordance with USAID minimum device requirements; related professional services; and both domestic and non-domestic shipping.

All devices/items offered under the IDIQ shall be new, non-refurbished. The Contractor shall provide standard, commercially available warranties for all devices. The Contractor shall not offer extended warranties, loss/damage protection plans, or other insurance. In the case of device issues/failure, the

Contractor shall facilitate Return Merchandise Authorization (RMA) with the manufacturer(s).

Apple iPhones and iPads must, at a minimum, be no further back than two generations from the current Apple release. Apple computers must be the current Apple release. Any next generation devices must first pass an IT security and Software / Hardware review and be approved for use by M/CIO, prior to issuance to members of the agency workforce. The Contractor shall review available devices annually, as well as submit next generation devices to M/CIO for approval.

As Apple electronic devices are ordered, they shall be asset tagged, kitted, added to a regularly scheduled inventory update to USAID, and shipped to the required location(s) around the globe according to the stated delivery schedule.

For all Apple devices, the Contractor must support Apple’s Device Enrollment Program (DEP) and Apple Business Manager (ABM) and ensure all Apple hardware purchases are available in USAID’s DEP/ABM Portal. The Contractor shall place USAID asset tags on all devices and quality check them prior to shipping. USAID will provide the Contractor with asset tags to place on devices.

The complexity of USAID’s worldwide Apple Product and Support Services Program requirement necessitates comprehensive project and contract Management support services, inclusive of reporting and purchasing governance; task order management; inventory management logistics; mobile device management support services; and threat detection support services as described herein.

Task 1: IDIQ Contract and Project Management Support

The contractor shall provide an IDIQ Manager as the Primary Point of Contact in accordance with Section F.8.

The Contractor shall provide project management support to ensure effective delivery and execution of this IDIQ contract. Project management support services shall include the development and maintenance of procurement records and reporting. The Contractor shall also provide support for M/CIO’s inventory management logistics program, which includes updates to, and transmission of, the USAID ServiceNow Asset Tag Template and AirWatch Bulk Template data to the USAID Mobile

Device Coordinator for staged devices with a USAID asset tag.

The Contractor shall establish and maintain a Task Order Management process capable of responding rapidly to requests made directly by Operating Unit staff. The Contractor shall establish, maintain, and communicate standard ordering procedures capable of delivering quality results on a consistent, sustainable basis for USAID customers and deliver on Task Order commitments with quality products and services that meet customer requirements and specifications. The Contractor shall prepare the Task Order Management Plan in coordination with M/CIO. The Task Order Management Plan shall include the processes for receiving and fulfilling Task Order requests in accordance with USAID’s ServiceNow ordering processes, as described above.

USAID processes orders for Apple products through USAID’s Service Central (ServiceNow) instance.

USAID will provide up to five (5) ServiceNow access licenses that include scanner capability for ease of barcode uploads. The Contractor shall interface with USAID’s ServiceNow portal for order initiation, order processing, quote submission, shipping, and associated notifications and communications. The Contractor shall monitor the ServiceNow portal to ensure orders are captured from 7am to 7pm EST Monday through Friday.

The Contractor shall follow the task order process and respond to inquiries in accordance with the following:

1. Request for Task Order Proposals (RFTOP) will be generated within ServiceNow. The request will be reviewed by M/CIO and then forwarded to the contractor. The Contractor shall coordinate with USAID’s domestic service provider to receive, inventory, and log and activate dual SIMs.

2. Task Order Proposal – The contractor must contact the RFTOP PoC to discuss the RFTOP and address any issues or concerns and confirm the requirements. The contractor must provide the task order proposal to the RFTOP PoC via email or ServiceNow ticket update within two

(2) business days.

3. Order Shipment – The contractor must provide an email notification or ServiceNow ticket update to the RFTOP PoC indicating that the order has shipped, including the estimated delivery date and shipment tracking information, within one (1) business day of the shipment.

4. Delivery Deadlines – The contractor must deliver all orders to the address designated in the task order within thirty (30) days of receipt of a signed Task Order from a USAID Operating Unit (unless a longer deadline is specified in the Task Order). This delivery timeframe may be subject to negotiation under task orders for large orders (i.e., orders with 100+ devices).

5. Shipping Delays – The contractor shall provide an email notification or ServiceNow ticket update to the RFTOP PoC in the event of a known delay within one (1) business day of the event.

6. Order Inquiries – The contract shall respond to inquiries via email or ServiceNow ticket update within one (1) business day of receipt of the inquiry.

Service Level Agreements (SLAs)

ID SLA Name Description Service Level

Calculation

Measurement

Interval

Service

Level

Objective

1 Proposal Response Time

Timeframe of proposal submitted to customer, starting from the date the request is received by the Contractor.

Number of proposals submitted within two (2) business days of the Contractor receiving the request, divided by the total number of requests received.

Monthly 100%

ID SLA Name Description Service Level

Calculation

Measurement

Interval

Service

Level

Objective

2 Delivery Timeframe

Delivery timeline to customer, starting from the date of the signed

Task Order.

Number of on-time deliveries divided by the total number of deliveries.

Monthly 100%

Task 2: Inventory and Asset Management Logistics

Inventory and Asset Management Logistics shall include the accountability and distribution of Apple devices and accessories through established USAID distribution processes. Inventory and asset management reporting, tracking, and updates shall be completed through ServiceNow.

The Contractor shall establish and maintain an accurate master inventory of all unlocked Apple wireless devices for Agency use. Inventory shall be kept up to date and the master inventory list shall include a breakdown structure to show inventory by Operating Unit and Division.

The Contractor shall prepare a monthly Inventory/Asset Management Report at the IDIQ level which contains accurate information for all devices to include device identifiers and Operating Unit information for M/CIO IDIQ COR tracking.

The Contractor shall provide a list of all completed orders and the status of all current orders. The list of completed orders must show the order number, items purchased and serial numbers, USAID asset property tag/barcode number, shipping location for the USAID Operating Unit, and agency point of contact. The monthly report shall be sent in electronic format. The Contractor shall also meet monthly with the M/CIO IDIQ COR to discuss service level compliance and performance metrics and any program issues or concerns.

Asset Tagging, Inventory Update:

○ The contractor shall attach an approved USAID asset tag/barcode to all USAID devices and record pertinent device information including the barcode number prior to shipment to USAID sites.

○ Data Field Requirements:

■ Task Order Number; Order Received Date; Purchase Date; Device Price;

Operating Unit Name, USAID Barcode number; Manufacturer, Device Type, Model Number, Serial number, Shipping Date.

Note: Reimbursement for the IDIQ Requirements noted above must be included in the unit prices of the listed devices. Direct reimbursement for these tasks will not be provided under the IDIQ or task orders.

(b) Order Level Requirements

CLIN 0001 - Apple Mobility Products and Support Services [Mission & M/CIO Orders Only]

The Contractor shall provide dual SIM or eSIM (where applicable), unlocked iPhones and iPads for USAID OCONUS Operating Units and users worldwide. Each Mission will procure local wireless service for the unlocked iPhones and iPads, to ensure these devices can be connected to international service plans.

The minimum device requirement for Apple mobility products is no older than two (2) generations back from the current product release. The Office of the CIO will maintain the standards for all Apple products and the Contractor must adhere to these standards. Newer models are not to be made available until approved by the M/CIO COR. All devices shall be purchased using the USAID DEP ID to ensure all devices purchased tie directly to USAID’s Mobile Device Management (MDM) solution.

All Apple electronic devices shall include the standard out of the box items (compatible USB-C to

Lightning cable, documentation, a SIM ejector, and an Apple sticker).

iPhone and iPad-Required Kitting Items

Staging and kitting services shall be provided by the Contractor to ensure the required device documentation, configurations, required kitting items, and optional accessories are repackaged so they are ready for the end user when shipped. Staging and kitting services are the application of accessories to the device itself, asset tagging and included in the end user box. These items will be re -boxed together with any required end user instructions. All Apple devices shall include the asset tag, and boxes will be labeled for shipping.

All iPhone and iPad kits shall include the following:

Device Type Out of the Box Items Required Kitting Items

Apple iPhone ● USB-C to Lightning cable

● Documentation

● SIM ejector

● Apple sticker

● Protective case (brand name or equal)

● Privacy screen protector (brand name or equal)

● Apple charging block (brand name)

Apple iPad ● USB-C to Lightning cable

● Documentation

● SIM ejector

● Apple sticker

● Folio case (brand name or equal)

● Screen protector (brand name or equal)

● Apple charging block (brand name)

The Contractor shall standardize the brand name or equal kitting items per device type (i.e., iPhone, iPad). In addition to all Apple out of the box accessories, the Contractor shall provide staging and kitting of all Apple mobility devices (iPhones and iPads) with accessories that are brand name or equal, where items are not provided by Apple with the device. These kitting items are to be included in the unit price for each device.

The following kitting items are brand name or equal (FAR 52.211-6 Brand Name or Equal (AUG 1999):

• Protective Case for Apple iPhone (reference Apple model MK2A3LL/A)

• Folio Case for Apple iPad (reference Apple model MJM93ZM/A)

• Privacy Screen Protector for Apple iPhone (2-Pack) (reference SaharaCase model ZD00048).

○ Note: The screen protector for the iPhone also doubles as a privacy screen.

• Screen Protector for Apple iPad (reference Insignia model NS-IP19102GLS).

The following kitting items must be provided as brand name items:

• Apple charging blocks (Apple 20W USB-C Power Adapter (A1748))

CLIN 0002 - Apple Computers and Support Services [M/CIO Orders Only]

The Contractor shall provide Apple Computers for M/CIO’s centrally managed Apple Computing program. Apple computing devices are centrally managed for the Agency through the M/CIO office and are not available for Task Order procurement through any other OU.

The minimum device requirement for Apple Computers is the most recent product release of MacBook

Pro and the MacBook Air available. M/CIO will maintain the standards for all Apple Computing products and the Contractor should adhere to these standards. Newer models are not to be made available until approved. All Apple Computing devices shall be purchased using the USAID DEP ID to ensure all devices purchased tie directly to USAID’s Apple Computing solution. The Contractor shall coordinate with the USAID warehouse and inventory management team regarding all shipments to the USAID warehouse to ensure receiving processes are completed and verification of the shipment is made.

All Apple electronic devices shall include the standard out of the box items (USB-C to Lightning cable, compatible power adapter, documentation, and an Apple sticker). Kitting services for MacBooks shall ensure that the MacBook is re-boxed together with any required end user instructions.

All Apple devices shall include the asset tag, and boxes will be labeled for shipping.

CLIN 0003 - Optional Accessories [Mission & M/CIO Orders Only]

The Contractor shall provide optional accessories for Apple devices available for purchase as stand-alone (a la carte) items. The contractor shall provide the following Apple brand name accessories:

● Apple AirPods with Lightning Connector (A2305)

● Apple Charging Cable (1 meter) (MM0A3AM/A)

● Apple 2 Pencil (A2051)

● Apple AirPods with Charging Case (A2190)

● Apple Magic Keyboard (MK2A3LL/A)

• MagSafe Battery Pack (MJWY3AM/A)

• MagSafe Phone Case (MPU13ZM/A)

• MagSafe Phone Charger (MHXH3AM/A)

CLIN 0004 - Shipping

The Contractor shall provide shipping services worldwide, including accurate tracking and status updates worldwide. The Contractor shall implement standard shipping processes and utilize tracking to track all shipped assets through to delivery confirmation.

Shipments shall take place 6 days per week. The Contractor shall provide order shipments on Saturday for VIPs identified by the Agency in task orders, and any other orders identified by the Agency that require urgent processing.

The Contractor shall identify the most economical, compliant, and expeditious source of shipping to

USAID Operating Units for each order (i.e., commercial carrier, Department of State (DOS) Diplomatic (DIP) Pouch, or DOS Bulk DIP pouch). The shipping method and price shall be confirmed in the task order proposal.

As noted in Section F.6.3, Award Type, shipping/delivery will be priced at the order level on a firm fixed price (FFP) basis. On rare occasions and at the sole discretion of the TOCO, task orders may be awarded using a cost reimbursable CLIN for the proposed cost to ship/deliver the items to the destination(s) required in the task order (when the shipping/delivery cost cannot be reasonably estimated at the time of the order).

Shipment of Apple Computers (CLIN 0002): Apple computers are available for M/CIO ordering only and shall be shipped to the USAID warehouse at the address below (unless otherwise directed in the task order):

USAID Warehouse 611 N. Hammonds Ferry Road, Suite L-N

Linthicum, MD 21090

The Contractor shall coordinate with the USAID warehouse team for all shipping/receiving and tracking of assets intended for receipt at the USAID warehouse, to include delivery confirmation.

C.4 GOVERNMENT FURNISHED PROPERTY

(i) The Contractor shall be provided with up to five (5) ServiceNow access licenses and have access to the ticket queue and requests submitted via the USAID Service Central portal.

(ii) ServiceNow application access shall include scanner capability for ease of barcode uploads.

(iii) Asset Tags shall be provided by USAID for Contractor use.

[END OF SECTION C]

SECTION D - PACKAGING AND MARKING

D.1 AIDAR 752.7009 MARKING (JAN 1993)

(a) It is USAID policy that USAID-financed commodities and shipping containers, and project construction sites and other project locations be suitably marked with the USAID emblem. Shipping containers are also to be marked with the last five digits of the USAID financing document number. As a general rule, marking is not required for raw materials shipped in bulk (such as coal, grain, etc.), or for semi-finished products which are not packaged.

(b) Specific guidance on marking requirements should be obtained prior to procurement of commodities to be shipped, and as early as possible for project construction sites and other project locations. This guidance shall be provided through the cognizant technical office indicated on the cover page of this Contract, or by the Mission Director in the Cooperating Country to which commodities are being shipped, or in which the project site is located.

(c) Authority to waive marking requirements is vested with the Regional Assistant Administrators, and with Mission Directors.

(d) A copy of any specific marking instructions or waivers from marking requirements is to be sent to the Contracting Officer; the original should be retained by the contractor.

D.2 BRANDING STRATEGY, IMPLEMENTATION PLAN AND MARKING PLAN

The cover page of all report deliverables required in Section F. must include the USAID Identity (or the name of the Agency written out) prominently displayed, the Contract number (see the cover page of this Contract), contractor name, name of the USAID project office, the publication or issuance date of the document, document title, author name(s), project number, and project title. Descriptive information is required whether contractor-furnished products are submitted in paper or electronic form. All materials must include the name, organization, address, and telephone/fax/internet number of the person submitting the materials.

[END OF SECTION D]

SECTION E - INSPECTION AND ACCEPTANCE

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See http://acquisition.gov/far/index.html for electronic access to the full text of a FAR clause.

NUMBER TITLE DATE

FEDERAL ACQUISITION REGULATION

(48 CFR Chapter 1)

52.246-2 INSPECTION OF SUPPLIES—FIXED PRICE AUG 1996

52.246-4 INSPECTION OF SERVICES—FIXED PRICE AUG 1996

E.2 INSPECTION AND ACCEPTANCE/RESPONSIBLE OFFICIAL

USAID inspection and acceptance of services, reports and other required deliverables or outputs must take place at USAID Washington or at any other location where the services are performed and reports and deliverables or outputs are produced or submitted. The Contracting Officer Representative (COR) identified in Section G has been delegated authority to inspect and accept all services, reports, and deliverables required by the basic IDIQ.

TOCORs may be designated for a specific task order. Inspection of reports or other deliverables required by each Task Order issued hereunder must be made by the cognizant TOCOR for that Task Order. Acceptance of goods/services and reports or other deliverables by the cognizant TOCOR for that Task Order must form the basis for payments to the contractor, and will form the basis of the contractor’s permanent performance record with regard to this contract.

[END OF SECTION E]

http://acquisition.gov/far/index.html

SECTION F - DELIVERIES OR PERFORMANCE

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR 52.252-2 “CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See http://acquisition.gov/far/index.html for electronic access to the full text of a FAR clause.

NUMBER TITLE DATE

FEDERAL ACQUISITION REGULATION

(48 CFR Chapter 1)

52.242-15 STOP-WORK ORDER AUG 1989

52.247-34 F.O.B. DESTINATION NOV 1991

52.247-35 F.O.B DESTINATION, WITHIN CONSIGNEE’S PREMISES APR 1984

52.247-48 F.O.B. DESTINATION – EVIDENCE OF SHIPMENT FEB 1999

F.2 PERFORMANCE PERIOD

The below dates are estimated:

a. The period of performance for the contract, including all Task Orders, is from September 30, 2023 to September 29, 2029.

b. The ordering period is from September 30, 2023 to September 29, 2028.

c. Task order performance may continue up to 1 year after the ordering period expiration date of

September 29, 2028, but must be completed by September 29, 2029 (the expiration date of the contract period of performance).

F.3 PLACE OF PERFORMANCE

Performance of this contract and task orders issued hereunder is worldwide.

F.4 PERFORMANCE STANDARDS

Evaluation of the contractor's performance must be conducted for each task order in accordance with the performance standards set forth in the Task Order, if any, the Contractor's overall performance toward achievement of the objectives in Section C and provision of deliverables in Section F of the task order, and the Contractor's compliance with all other terms and conditions of the IDIQ and task order. Each evaluation will be conducted jointly by the TOCOR and the TOCO, and must form the basis of the contractor's permanent performance record with regard to this Contract and task orders as required in FAR Part 42.15 and AIDAR 742.15.

The Contractor’s performance will be evaluated annually and at contract completion, utilizing at minimum, the following factors:

(i) Technical (quality of product or service).

(ii) Cost control (not applicable for firm-fixed-price or fixed-price with economic price http://acquisition.gov/far/index.html adjustment arrangements).

(iii) Schedule/timeliness.

(iv) Management or business relations.

(v) Small business subcontracting (as applicable).

(vi) Other (as applicable) (e.g., late or nonpayment to subcontractors, trafficking violations, tax delinquency, failure to report in accordance with contract terms and conditions, defective cost or pricing data, terminations, suspension and debarments).

Evaluations will be tailored to the task order type, size, content, and complexity of the requirement.

F.5 REPORTS AND DELIVERABLES OR OUTPUTS

In addition to the requirements set forth for submission of reports in Sections C, I and J, and in the AIDAR clause 752.242-70, Periodic Progress Reports, the Contractor must submit required deliverables or outputs as specified in individual task orders to the COR specified in Section G with a copy to the Contracting Officer.

F.5.1 IDIQ Reports (Task order awards will contain separate reporting requirements).

(a) The below reports are to be submitted to the IDIQ COR by the due dates specified below.

The contractor will provide information to USAID regarding the identity of key suppliers and subcontractors involved in the supply chain (development, manufacturing, fulfillment, storage, distribution, transportation, and support) for the products being provided.

The contractor will also provide to USAID upon request a Supply Chain Risk Management Plan that describes how the Contractor complies with, or addresses, supply chain risk-related requirements and guidance including anti-counterfeit controls (throughout lifecycle).

Deliverable Schedule

Supply Chain Supplier and Subcontractor Report

Due within 60 days of contract award, and updated annually

Supply Chain Risk Management Plan Due within 60 days of contract award, and updated as requested by COR

Task Order Management Plan Due upon contract award, and updated as requested by the COR

Inventory/Asset Management Report Due monthly

(b) Language of Reports and Other Deliverables

All reports and other deliverables must be in the English language, unless otherwise specified by the

USAID/W COR or in a task order.

(c) Meetings

The Contractor will be responsible for attending, at a minimum, semi-annual meetings with the COR, and possibly more frequently if deemed by the IDIQ COR. USAID will develop a meeting schedule with the contractor during the start-up phase of the project.

F.6 ORDERING PROCEDURES

Request for Task Order Proposals (RFTOP) must be generated within ServiceNow. The order request will be reviewed by M/CIO and then forwarded to the contractor.

Note:

CLIN 0001 (iPhones & iPads) may only be ordered by USAID Missions & M/CIO.

CLIN 0002 (MacBooks) may only be ordered by M/CIO.

CLIN 0003 (Optional Accessories) may only be ordered by USAID Missions & M/CIO.

F.6.1 GENERAL

Task Order Contracting Officers (TOCOs) may issue task orders to obtain products and services within the scope of this contract.

No separate payment will be made to the contractor for the cost to prepare, submit and/or negotiate a task order proposal.

The Contractor must not commence work until a signed task order is issued and the contractor is authorized by the TOCO.

All USAID Mission/Bureau Contracting Officers (includes Mission Directors and Executive Officers) may issue task orders within their delegated authorities to provide desired services within the scope of Section C and the terms and conditions of this IDIQ.

(TOCOs must negotiate and administer task orders in accordance with the ordering procedures set forth herein.

F.6.2 ORDER LIMITATIONS

(a) Minimum order. When the Government requires supplies or services covered by this contract in an amount of less than $500.00, the Government is not obligated to purchase, nor is the Contractor obligated to furnish, those supplies or services under the contract.

(b) Maximum order. The Contractor is not obligated to honor-

(1) Any order for a single item in excess of $10,000,000.00;

(2) Any order for a combination of items in excess of $10,000,000.00; or

(3) A series of orders from the same ordering office within 5 days that together call for quantities exceeding the limitation in paragraph (b)(1) or (2) of this section.

(c) If this is a requirements contract (i.e., includes the Requirements clause at subsection 52.216-21 of the Federal Acquisition Regulation (FAR)), the Government is not required to order a part of any one requirement from the Contractor if that requirement exceeds the maximum-order limitations in paragraph (b) of this section.

(d) Notwithstanding paragraphs (b) and (c) of this section, the Contractor shall honor any order exceeding the maximum order limitations in paragraph (b), unless that order (or orders) is returned to the ordering office within 3 days after issuance, with written notice stating the Contractor’s intent not to ship the item (or items) called for and the reasons. Upon receiving this notice, the Government may acquire the supplies or services from another source.

F.6.3 AWARD TYPE

(a) Fixed-price:

(i) The fixed-price for each task order will be negotiated based on the unit price and quantity of the requested devices and accessories, in addition to the fixed price proposed to ship/deliver the items to the destination(s) required in the task order.

(ii) After acceptance of a fixed-price task order by the Contractor, the task order price will only be adjusted to reflect changes in scope or conditions governed by other clauses (differing site conditions, etc.) or the terms and conditions of the task (for example, economic price adjustments).

(b) Fixed-price with Cost Reimbursement Shipping:

(ii) At the discretion of the TOCO, task orders may be awarded using a combination of a fixed-priced CLIN based on the unit price and quantity of the requested devices and accessories, and a cost reimbursable CLIN for the proposed cost to ship/deliver the items to the destination(s) required in the task order (when the shipping/delivery cost cannot be reasonably estimated at the time of the order).

https://www.acquisition.gov/far/52.216-21#FAR_52_216_21

F.7 TASK ORDER ADMINISTRATION

(a) Task Order Extensions (no additional funds)

Only the TOCO has the authority to extend the Contractor's performance under the task order beyond the estimated completion date with a modification provided that:

▪ The approval is made in writing by the TOCOR before the original estimated completion date set forth in the task order and clearly states that the extension is at no additional cost to the task order.

▪ Performance must not:

o extend beyond 60 calendar days from the original estimated completion date or the completion date modified by the TOCO set forth in the task order;

o extend beyond the end of the period of performance in Section F of the base

IDIQ;

o exceed five (5) years, including modifications.

(b) Addition of a new subcontractor after Task Order Award.

Addition of new subcontracts must be made in accordance with FAR 52.244-2.

(c) Right to Procure from Other Sources

The Government, under the terms of this IDIQ, retains the right to procure similar services from other sources during the period of this contract.

(d) Ombudsman

The A&A Ombudsman is designated to ensure equitable treatment of all parties who participate in USAID’s acquisition and assistance process. The A&A Ombudsman serves as a resource for all partners who are doing or wish to do business with USAID. For the purposes of FAR 52.216-32, Task-Order and Delivery-Order Ombudsman (SEP 2019), the A&A Ombudsman serves as the Task Order Ombudsman. Please visit our page for additional information:

https://www.usaid.gov/work-usaid/acquisition-assistance-ombudsman

The A&A Ombudsman may be contacted via: Ombudsman@usaid.gov

F.8 IDIQ CENTRAL MANAGEMENT – PRIMARY POINT OF CONTACT

(a) The Contractor must provide the central management necessary to fulfill all the requirements of the contract. This includes cost and quality control of all tasks and assignments.

Primary Point of Contact: IDIQ Manager – The contractor must designate the primary point of contact whom USAID may contact for procedural and substantive matters. The IDIQ Manager must be the individual bearing primary responsibility for technical aspects of contract performance, as well as procurement personnel, reporting, and other management related requirements of the contract. Specifically, the IDIQ Manager must:

Respond to task order requests, and provide central management and oversight of task orders under this award, working collaboratively and often with USAID central and field project managers, technical officers, Contracting Officers, and meet and consult regularly with the

IDIQ COR.

Select, provide technical and administrative direction and guidance to, and place and support all technical experts carrying out technical requirements.

Report to USAID technical and contract personnel in accordance with USAID reporting requirements in Section F.

● Ensure quality and control methods are applied in a consistent and transparent manner for all contracted tasks and functions.

[END OF SECTION F]

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 752.252-2 AIDAR CLAUSES INCORPORATED BY REFERENCE (MAR 2015)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the contracting officer will make their full text available. Also, the full text of all AIDAR solicitation provisions and contract clause is contained in the Code of

Federal Regulations (CFR) located at 48 CFR chapter 7.

NUMBER TITLE DATE

USAID ACQUISITION REGULATION

(48 CFR Chapter 7)

752.7003 DOCUMENTATION FOR PAYMENT NOV 1998

G.2 CONTRACTING OFFICER

(a) For the Basic IDIQ: Joseph Lentini jlentini@usaid.gov

(b) For Task Orders: The Contracting Officer executing the individual Task Order will retain cognizance of contract administration for that Task Order.

G.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

(a) For the Basic IDIQ: Gregg Russo grrusso@usaid.gov

(b) For Task Orders: Each Task Order issued hereunder will indicate a COR for that particular order. The COR will be responsible for technical oversight for that specific Task Order.

G.4 CONTRACTOR’S PRIMARY POINT OF CONTACT

The contractor’s primary point of contact is: [TBD]

Name:

Phone:

Email:

G.5 PAYING OFFICE

The Contractor must submit invoices to the payment office indicated on the Cover Page of each Task Order. Generally, this will be the USAID Washington Office/Bureau or the USAID overseas field Mission from which the funds for the Task Order are provided or, for Missions without their own Controller, the regional office responsible for that Mission.

Invoices for USAID Washington Office/Bureau must be submitted to the payment office at the following email address: EI@usaid.gov.

mailto:jlentini@usaid.gov mailto:grrusso@usaid.gov mailto:EI@usaid.gov

G.6 ACCOUNTING AND APPROPRIATION DATA

TBD

G.7 CONTRACTOR'S PAYMENT ADDRESS

TBD

G.8 TECHNICAL DIRECTION/RELATIONSHIP WITH USAID (IDIQ AND TASK ORDERS)

a. Technical directions must be in writing, and must be within the scope of the contract, as detailed in

Section C. Technical directions include:

1. Written directions to the Contractor that fill in details, suggest possible lines of technical inquiry, or otherwise facilitate completion of the work;

2. Provision of written information to the Contractor that assists in the interpretation of drawings, specifications, or technical portions of the work statement; and

3. Review and, where required, written approval of technical reports, drawings, specifications, or technical information to be delivered.

b. The CO, by separate designation letter, authorizes the COR to take any or all action with respect to the following, unless specifically prohibited by the terms of this contract:

1. Provide technical direction.

2. Assure that the Contractor performs the technical requirements of the contract in accordance with the contract terms, conditions, and specifications.

3. Perform or cause to be performed, inspections in connection with this contract and require the Contractor to correct all deficiencies; perform acceptance for the Government.

4. Maintain direct communications with the Contractor. Written communications with the Contractor and documents must be signed as “Contracting Officer’s Representative” with a copy furnished to the CO.

5. Monitor the Contractor’s production or performance progress and notify the Contractor in writing of deficiencies observed during surveillance, and direct appropriate action to effect correction. Record and report to the CO incidents of faulty or nonconforming work, delays or problems.

6. Complete CPARs every 12 months.

7. Obtain necessary security clearance and appropriate identification if access to Government facilities is required.

8. If to be provided, ensure that Government furnished property is available when required.

c. LIMITATIONS: The COR is not empowered to award, agree to, or sign any contract (including delivery or purchase orders) or modifications thereto, or in any way to obligate Government funds. The COR may not take any action that may impact the contract schedule, funding, contract scope, or rate of utilization of level of effort. All contractual agreements, commitments, or modifications that involve costs, prices, quantities, quality, and schedules will be made only by the CO.

d. In the separately-issued COR designation letter, the CO may designate an alternate COR to act in the absence of the designated COR, in accordance with the terms of the letter.

e. Contractual Problems: Contractual problems of any nature that arise during the life of the contract must be handled in accordance with the terms of this contract and applicable laws and regulations. The

Contractor and the COR will bring all contractual problems to the immediate attention of the CO.

Only the CO is authorized to formally resolve such contractual problems. The CO is the sole authority authorized to approve changes to the contractual requirements. Notwithstanding any clause contained elsewhere in this contract, the said authority remains solely with the CO. These changes include, but will not be limited to, the following areas: Statement of Work, price, quantity, technical specifications, delivery schedules, and contract terms and conditions. In the event the Contractor effects any changes at the direction of any other person other than the CO, the change will be considered to have been made without authority.

f. Failure by the Contractor to report to the CO any action by the Government considered to be a change, within the specified number of days contained in FAR 52.243-7 (Notification of Changes), waives the Contractor’s right to any claims for equitable adjustments.

g. In case of a conflict between this contract and the COR designation letter, the contract prevails.

[END OF SECTION G]

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 752.252-2 AIDAR CLAUSES INCORPORATED BY REFERENCE (MAR 2015)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the contracting officer will make their full text available. Also, the full text of all AIDAR solicitation provisions and contract clause is contained in the Code of

Federal Regulations (CFR) located at 48 CFR chapter 7.

NUMBER TITLE DATE

USAID ACQUISITION REGULATION

(48 CFR Chapter 7)

752.211-70 LANGUAGE AND MEASUREMENT JUN 1992

752.222-70 USAID DISABILITY POLICY DEC 2004

752.222.71 NONDISCRIMINATION JUN 2012

752.225-70 SOURCE AND NATIONALITY REQUIREMENTS FEB 2012

752.229-71 REPORTING OF FOREIGN TAXES JUL 2007

752.242-70 PERIODIC PROGRESS REPORTS OCT 2007

752.245-70 GOVERNMENT PROPERTY-USAID REPORTING OCT 2017

REQUIREMENTS

752.245-71 TITLE TO AND CARE OF PROPERTY APR 1984

752.7005 SUBMISSION REQUIREMENTS FOR DEVELOPMENT

EXPERIENCE DOCUMENTS SEP 2013

752.7006 NOTICES APR 1984

752.7008 USE OF GOVERNMENT FACILITIES OR PERSONNEL APR 1984

752.7009 MARKING JAN 1993

752.7025 APPROVALS APR 1984

752.7036 USAID IMPLEMENTING PARTNER NOTICES (IPN)

PORTAL FOR ACQUISITION JUL 2014

752.7038 NONDISCRIMINATION AGAINST END-USERS OF

SUPPLIES OR SERVICES OCT 2016

H.2 NONDISCLOSURE OF SENSITIVE AND/OR PROPRIETARY DATA

The Contractor will receive or have access to certain sensitive information, including information provided on a proprietary basis by other contractors, equipment manufacturers and other private or public entities. The Contractor will be required by USAID to agree to use and examine this information exclusively in the performance of this contract and to take the necessary steps in accordance with Government regulations to prevent disclosure of such information to any party outside the Government or Government designated support contractors possessing appropriate proprietary agreements. The contractor shall require its personnel to sign USAID Sensitive Data Nondisclosure Agreement. (Form 545-5).

H.3 ACCOUNTING FOR USAID-OWNED PROPERTY AND INTERNAL USE SOFTWARE

All projects for which capital assets are procured must track actual costs and maintain records. The

Contractor shall provide data via the Funds and Man Hour Expenditure Report to allow USAID to provide the Accountable Property Officer with costs for all capitalized items (Capital Asset Report) in order to formulate allocations for each accounting period. The Contractor is not required to provide a breakdown of all capitalized items on their invoices if the proper allocations are maintained through separate reporting. These allocations shall be traceable back to invoices or obligations. See the following section of ADS 629, Policy for Internal Use Software.

ADS 629 - Accounting for USAID-Owned Property and Internal Use Software

The USAID policy on internal use software has been drafted to implement the Federal Accounting Standards Advisory Board (FASAB) Statement of Federal Financial Accounting Standards (SFFAS) No. 10, Accounting for Internal Use Software, dated June 1998, concerning the capitalization of software. This standard requires the capitalization of the cost of internal use software, whether it is commercial off-the-shelf (COTS), contractor developed, or internally developed. Costs are recognized for capitalization when the project manager believes the total costs to completion and implementation will reach or exceed the capitalization threshold, which is $300,000 or above. Costs below this threshold level must be expensed. When determining if the amount of the development effort meets the threshold, it is not limited to the project cost by fiscal year.

Costs included for capitalization include direct and indirect amounts paid to the contractor to design, program, install, and implement the software. Material internal costs incurred by the Agency to implement the COTS or contractor-developed software and otherwise make it ready for use must be capitalized. The acquisition cost of enhancements to existing internal-use software (and modules thereof) should be capitalized when it is more likely than not that they will result in significant additional capabilities.

For each module or component of a software project, amortization begins when that module or component has been successfully tested. If the use of a module is dependent on the completion of another module(s), the amortization of that module must begin when both that module and the other module(s) have successfully completed testing. Tracking of costs for capitalization must take this into consideration.

The following costs are expensed and should be shown separately from the costs included in the capitalization:

● Data conversion costs incurred for internally developed, contractor-developed, or COTS software, including the cost to develop or obtain software that allows for access or conversion of existing data to the new software;

● Costs incurred after final acceptance testing has been successfully completed. Where the software is to be installed at multiple sites, capitalization ceases at each site after testing is complete at that site;

● Training costs;

● Maintenance costs;

● Minor enhancements resulting from ongoing systems maintenance;

● Enhanced versions of software for a nominal charge;

● Costs incurred solely to repair a design flaw or to perform minor upgrades that may extend the useful life of the software without adding capabilities.

H.4 BRANDING

In accordance with this provision, and where applicable, the Contractor shall comply with the requirements of the policy directives and required procedures outlined in USAID Automated Directive Systems (ADS) 320.3.2 “Branding and Marking in USAID Direct Contracting (January 8, 2007) at http://www.usaid.gov/policy/ads300/320pdf; and USAID “Graphic Standards Manual available at http://www.usaid.gov/branding or any successor branding policy.

Contractor staff shall not use the USAID Identity on contractor business cards. Contractors may include wording on their employees’ business cards (“USAID Contractor” as appropriate) to identify that the employee is working on a USAID-funded activity. If the contractor elects to identify the employee as stated above, they may also include the USAID program name. However, business cards must not use the USAID Identity and designs and layouts and must make it clear that the employee is not a USAID employee. Email signatures must also comply with the above restrictions.

H.5 CONTRACTOR EMPLOYEE IDENTIFICATION

When conversing with Government personnel during business meetings and over the telephone, support Contractor personnel shall identify themselves as such…