Statement_of_work.pdf

Department of Homeland Security (DHS)

Customs and Border Protection (CBP)

Port of Los Angeles

STATEMENT OF WORK (SOW) for Leased Copiers -PR 20099378

1. BACKGROUND:

The Customs and Border Protection (CBP) is responsible for providing leased copiers to the Port of Los Angeles - LAX to make required documentation copies for ongoing operational functions.

The Port is requesting 6 stand-alone copiers which make black and white copies only. There will be no network connectivity.

2. OBJECTIVES:

CBP, Port of Los Angeles - LAX has a continuing need for leased copiers and maintenance. The Contractor shall provide services to perform the work delineated in the basic contract and further defined herein. Plans include the following:

Flat Rate Monthly Fee Copying Plan for Copiers (FRM)

Includes flat-rate monthly-fee plans; the customer identifies the approximate number of copies required per month (i.e., monthly volume level) and the required functional capability of the copier equipment. As necessary to satisfy the customer's requirements, the contractor provides the required copier equipment, accessories, attachments, copy-control devices and systems, all consumable supplies (except copy paper and transparency films), and full-maintenance services including repair parts. The customer pays a flat-rate monthly fee for copier, regardless of the number of copiers made each month.

3. SCOPE:

It is the intent of CBP to procure commercially leased copiers detailed in Section 7.1 to support the office(s) located at CBP, Port of Los Angeles -380 World Way.

4. CONTRACT TYPE:

This will be a Firmed Fixed Price order.

5. APPLICABLE DOCUMENTS:

Commercial standards shall be used wherever practicable.

6. SPECIFIC TASKS:

The Contractor shall complete the following tasks as required to comply with the SOW.

6.1 Program Management

The Contractor shall exercise technical direction and control of the leased copier equipment to be delivered on site. The contractor will provide all maintenance required to keep leased copier equipment operational at the request of the local point of contact for Customs and Border Protection. The contractor will also provide all toner supplies that are required by the leased copier equipment that comply with the delivered copier models within this Statement of Work. Supplies will be delivered copier models within this Statement of Work. Supplies will be delivered during normal business hours of 8:00 am to 5:00 pm (PST) Monday through Friday, excluding holidays. Supplies will be delivered to each copier location.

6.2 Service Response Time

The Contractor shall respond to verbal service calls by initiating repairs within three

(3) working hours after notification of a malfunction and within four (4) working hours for sites located outside a 50-mile radius of the Contractor's local service representative's area.

6.3 Multi-Functional Device Bands

A Band level represents the number of copies expected to be produced per minute by a copier model. For example, Band B is 30-39 pages per minute. A copier placed under this contract provided at Band B pricing would be placed on an expectation that 30-39 pages per minute would be produced by minute. Band levels are A - D. (A-

20-29 PPM, B-30-39 PPM, C-40-49 PPM, D-50-59 PPM).

6.4 Replacement and Back-Up Copiers

Should the repair record reflect excessive downtime, the Contractor may determine whether to replace a copier or have the Contractor certify that sufficient repairs were made to preclude additional abnormal breakdowns. Ifthe copier continues to malfunction in the following 30 days, the Contractor may determine that the copier will be replaced.

The Contractor shall have an adequate inventory of copiers in order to provide backup support for all Volume Bands. When a malfunctioning copier cannot be repaired within 16 working hours of a timely response to a notification of a malfunction, the agency will have the option of replacing the copier or requesting a backup copier. Ifrequested, the Contractor shall provide a backup copier within eight

(8) working hours of notification or as otherwise arranged with the appropriate Contracting Officer.

6.5 Replacement where Agency has Liability

A number of conditions in an agency facility could result in damage to or loss of a copier. Examples include: water sprinkler damage, third party theft, agency abuse, etc. In these types of cases, the agency is liable for the costs for the copiers and the removal, installation or relocation of a copier. If,after a copier is placed, a different model is requested, the agency will bear the cost adjustment of any copier exchange.

6.6 Meter Reading

The Contractor shall obtain meter readings for each copier from the Key Operators either by telephone or the Internet. As an alternative, the Contractor shall utilize fax, or other methods agreed upon by the sites in which Internet accessibility is not available. Where a meter reading discrepancy exists, a key operator's signature will serve to validate with Contractor the reading for the month the discrepancy occurred. .

6.7 Key Operator

A key operator is an employee of the agency who is trained to operate a copier and perform simple copier maintenance procedures. The Contractor shall train key operators.

The key operator's duties include:

Adding consumable supplies to copiers Clearing simple paper jams Assisting others with proper use of copiers Placing calls to Contractors for repairs Securing meter readings and providing to Contractor monthly Validating meter readings by signature when requested

6.8 Testing

The Contractor shall test the functionality, and certify all equipment prior to delivery and installation.

6.9 Delivery

The Contractor shall be responsible for issuing delivery and existing documents as requested by CBP. (See Section 7.1)

6.10 Documentation

The Contractor shall be responsible for issuing delivery and existing documents as requested by CBP. (See section 7.3)

7. DELIVERIES AND DELIVERY SCHEDULE

7.1Equipment The Contractor shall deliver equipment as outlined in the table below and each copier shall include the following capabilities:

SPECIFICATIONS (1 machine) Security Seals, Los Angeles, CA

Type of Request -60 Month Operating Lease Speed Band - 50-59 cpm Maintenance Plan -Band D (40,001 - 55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity Finishing Options - Stapling, sorting and duplexing, 50 pg Data Security Kit

SPECIFICATIONS (1 machine) Terminal 5, LAX, Los Angeles, CA

- Type of Request - 60 Month Operating Lease Speed Band -50- 59 cpm Maintenance Plan -Band D (40,001 -55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity Finishing Options - Stapling sorting and duplexing, 50 pg

- Data Security Kit

SPECIFICATIONS (1 machine) Deferred Inspection, Los Angeles, CA

Speed Band -50- 59 cpm Maintenance Plan -Band D (40,001 - 55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity

SPECIFICATIONS (1 machine) AT-CET ATU Cargo Bldg., Los Angeles, CA

Type of Request - 60 Month Operating Lease Speed Band -50- 59 cpm Maintenance Plan -Band D (40,001 - 55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity

SPECIFICATIONS (1 machine) Terminal 7, LAX, Los Angeles, CA

Speed Band - 50- 59 cpm Maintenance Plan -Band D (40,001 - 55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity

SPECIFICATIONS (1machine) TBIT Secondary, LAX, Los Angeles, CA

Type of Request - 60 Month Operating Lease Speed Band - 50- 59 cpm Maintenance Plan -Band D (40,001 - 55,000) Paper Tray Capacity - 8 Yi X 11 Drawer and 11 X 17 Drawer with 2,000 paper capacity

7.2 Delivery Address

Each copier is to be delivered at the address indicated below. Prior to delivering the equipment, the point of contact (P.O.C.) listed shall be notified.

P.O.C. – Information will be provided upon award

7.1.1 Data

As referenced in section 6.10 above the Contractor shall provide copies of the documents listed below. One copy of the data shall be delivered in paper form. The documents are deliverable under the contract and shall be delivered to the CBP Point of Contact no later than thirty days after the contract award:

a. Operational Manual

b. Equipment Specification

8 GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION:

The Government does not anticipate providing any GFE or GFI.

9 PLACE OF PERFORMANCE:

The place of performance shall be at the Port of Los Angeles (LAX) Cargo Building and offices identified in section 7.2.

10 PERIOD OF PERFORMANCE

The period of performance of this contract is 12 months from date of the award plus four

(4) one-year options.

11 SECURITY:

Customer requires hard drives retention or disk removal program prior to a device being replaced or returned at the termination of contract. Contractor will allow the presence of Office of Information and Technology (OIT) personnel to witness this action and customer will retain these hard drives or memory drives.

12 SPECIAL CONSIDERATIONS:

12.1 Changes to the SOW

No changes to this SOW or cost increases shall be incurred without written prior approval of the Contracting Officer as coordinated by the COTR. Any changes or cost increases will not take effect until the Contracting Officer executes a written modification.

12.2 Travel

Travel is not required to support the tasks identified in this SOW.

12.3 Service Availability

Service Agent must be available within the Los Angeles and Orange County local commuting area.