BUS PA Handbook 2020.pdf

PARK ATTENDANT

HANDBOOK

BURNSVILLE LAKE

REVISED 06-AUGUST-2020

I. INTRODUCTION: This handbook is designed to outline the operating procedures for Burnsville Lake campgrounds and day use fee areas and to give the Park Attendant a reference guide for day to day operations. You will be given specific information relating to the project as a part of your initial training program. Contract Park Attendants must be proficient in administering the Use Fee procedures and computer operations before working at the entrance station gate. As proof of proficiency, you will be tested and must achieve a score of 80% on the test.

The handbook does not replace the specifications in the contract but may place many of them in proper perspective. Be familiar with the contract specifications. If there is an inconsistency in guidance between the handbook and the contract, resolve the issue in favor of the specifications in the contract. If assistance is needed on how to handle specific problems or situations that are not addressed in this handbook, the Resource Manager or Ranger will outline proper procedures.

II. SUPERVISION: The Corps of Engineers has a formal contract for Park Attendant Services at Bulltown Campground. The Corps and the Contractor are both bound by this contract. However, due to the nature of the services provided, there is frequently close contact, primarily between the Park Rangers and Park Attendants. Park Attendants are employees of the contractor, and in most cases, questions should be directed to the Contractor first. After hours calls to Corps residents should be limited to emergencies only.

III. CONDUCT: Park attendants are representing the U.S. Army Corps of Engineers and are expected to conduct themselves in a professional manner. Park attendants are, in most cases, the first to contact visitors when they arrive at the project. It is your responsibility to help create a positive first impression of the campground and/or area and the project. When meeting the public, always be courteous and helpful. The following are some things to keep in mind when meeting the public:

A. Treat project visitors with respect and show concern for their needs. They are our customers and providing an enjoyable and safe visit is the most important responsibility of the park attendant.

B. Welcome them with a friendly greeting and be sincere in your approach.

C. Know your job. Answer questions courteously. If you do not know the answer, say so; but inform the person you will find out if he/she will check back later. Do not give out wrong information. Learn where frequently used services and emergency facilities are located. Be able to give accurate directions.

D. Act friendly even under the most trying circumstances.

E. Consumption of alcohol or any drug (except prescription medications) by park attendants while on duty is prohibited. Park attendants are discouraged from "partying" with campers and visitors during their off-duty hours. Smoking in the Entrance Station or around customers is prohibited.

F. Except for patrol or in response to visitor needs within the campground, the park attendant shall remain within hearing distance of the communication equipment in the entrance station during scheduled working hours. Lock the entrance station any time it is unattended, such as during campground patrols or when the entrance station is closed.

G. Tactfully discourage loitering at the entrance station by the visiting public or contractor employees. Attendants are the only ones authorized to be in the entrance station (except for Corps employees on official business).

H. Respond to complaints in a positive way. Often, customers only need a better explanation of a policy. If a mistake has been made, apologize. If the customer has been unduly inconvenienced, discuss the situation with a Ranger for resolution. Report problems to the project office as soon as possible.

I. Keep the entrance station neat and orderly. The preparation of food in the entrance station is not permitted, however Park Attendants may eat their meal in the station. A hot plate or microwave is permissible for warming purposes. Coffee pots are also allowed.

J. How a Park Attendant spends their off-duty hours is essentially their own business, but remember that park attendants are subject to the same park rules as anyone else.

If you visit campers, or otherwise make use of the Park facilities, you must pay the applicable fees. Avoid putting yourself in questionable situations.

K. Personal Safety. Park Attendants are required to work with the public in a variety of situations. One of their functions is to insure the safety of customers. Park Attendants are occasionally required to confront individuals and groups to request compliance with Corps regulations and policies. While performing these duties, it is important for Park Attendants to consider their own personal safety.

Let someone know when you are going into a potentially dangerous situation – inform (take) the host, contact a Ranger or other Park Attendant.

After dark, be sure to have a good flashlight.

When approaching a group, always ask to speak to one individual alone, with the remainder of the group staying where they are. Usually this is the individual to whom the site is registered, although it may be another individual you identify as a “leader” in the group. Remind them that THEY are responsible for their site.

Request that they gain compliance from the group.

Stay between your vehicle and the group. Do not allow the group to surround you.

Be mentally prepared before you approach a group – don’t look for problems, but be firm in your determination to gain compliance.

Park Attendants shall not possess or store weapons of any kind on the project.

Violation of this regulation is grounds for immediate termination of the contract.

IV. CAMPGROUND OPERATION

A. AUTHORIZED USERS - The following users are normally allowed access to campgrounds.

1. Campers – Camping is permitted only in designated areas, including Bulltown and Riffle Run Campgrounds.

2. Visitors - Persons visiting registered campers, staying more than 30 minutes.

3. Boaters - Non-campers in a vehicle towing or carrying a boat are not allowed access to boat ramps in the campground.

4. Law Enforcement Personnel - On duty Conservation Officers, State Police, and Sheriff Department Officers may enter the campground at any time for official business.

5. Corps contractors or utility employees, in performance of their duties.

6. Corps employees

B. CAMPERS

1. The individual to whom the campsite is rented is responsible for the campsite.

They must be at least 18 years old to register for the site.

2. The camping fee entitles a family to use a campsite for one night. No more than 8 people may camp on one site. Exceptions must be approved by the Manager or

Ranger. In general, if the group can be easily divided, i.e., if it is two families, they will need two sites.

3. Campers may only have one RV type (wheeled) camping unit per campsite and/or tent(s) totaling less than 200 sq. ft. A camper must have his camping equipment with him at the time of registration.

4. A camper may register for only one campsite and no person may register for anyone else.

5. In Riffle Run Campground, ALL SITES are available on a FIRST-COME, FIRST- SERVE BASIS. All sites, except Hill/Volunteer Loop, in Bulltown Campground are available for reservation through Recreation One Stop (R1S). Arriving volunteers supersede regular camping in the Volunteer Loop.

6. Campsites must be occupied at the time of registration. The placing of equipment on a campsite, or intermittent personal appearance at a campsite for the purpose of reserving it for future occupancy is prohibited. This is sometimes difficult to catch. If you suspect this is happening, report it to a Ranger. You may be asked to note campsite conditions when making your routine campground inspections.

7. If an established camper must leave the area for a night and wishes to leave their camping equipment, they must obtain approval from the Park Ranger. Except in extreme emergencies, approval will ONLY be granted for ONE night.

8. All campers should be assigned a site before they enter the campground. If they do not know what site they want, try to fit their needs (shade, waterfront, next to washhouse, etc) with the sites that are vacant. Use of the campground map may assist with this selection. If the camper does not like the site selected and wants an alternate one, the camper must come back to the entrance station to inform the Park Attendant before occupying the new site.

9. Campers on non-reservable sites may pay for sites one night at a time or in any multiple up to the 14-day limit. Campers without reservations on reservable sites must pay for their entire stay if they wish to be guaranteed their site for the duration of their visit. An extension may be issued for anyone camping in excess of 14 days with the approval of a Ranger or Resource Manager.

10. ADA Site. Bulltown Sites C52, C53, C54, D55, D57, and D58 are designated as an Accessible site for individuals with mobility related impairments. Individuals must have a Handicapped Parking Tag as issued by a State Department of Motor vehicles.

The individual to whom the parking tag is issued MUST occupy the site. The site may NOT be rented for more than 14 days in a 30 day period without an extension from the Ranger or Resource Manager.

11. Check-out time for campers is 5 pm. Campers must renew their permit by this time if they plan to stay another night. The new camping day begins at 6 am.

Those arriving before 6 am must pay for the previous night or wait until 6 am before entering. Those arriving after 6 am may camp until 5 pm the following day for one night's fee.

12. Campers arriving during quiet hours should be assigned a site away from other campers and requested to delay non-essential set-up until morning.

13. Campers may enter the campground and occupy campsites during periods when the Entrance Station is closed. In order to minimize confusion and double booking of campsites, the Park Attendant should FIRST do a QUICK park patrol, to determine what sites are available. If the Entrance Station is busy, actual fee collection may be delayed for these sites. The Campground Hosts will generally be available to assist with site verification.

14. Payment. Primitive Sites are $24.00/night (Riffle Run). 30 amp Electric Sites are $28.00/night (A and B Loop). 50 amp Electric Sites are $30.00/night (Waterfront C and D Loop), and Full Hookup sites (50 amp electric/water/sewer) are $34.00/night. Individuals with a Golden Age or Access/America the Beautiful cards are eligible for a 50% discount. The Cardholder MUST occupy the campsite.

15. Fees may be paid by cash, check or travelers check. Bulltown also accepts credit cards. Riffle Run checks shall be made to FAO, USAED, Huntington. Bulltown checks shall be made to Recreation One Stop. The individual registering for a site will receive a receipt (Self Deposit, or Register) when payment is made.

16. Vehicle Identification. Each vehicle registered to a site will be issued a Camper hang tag. The site number and departure date will be written on the face of each tag.

17. Site Changes. Park Attendants must approve any site changes BEFORE they are made. When several campers want the same site, the first one to the window will receive the site. Waiting lists are not maintained for a site, nor will campers choose who will get their site.

18. Appendix A includes the Family Camping Rules and information on Recreation One Stop.

C. VISITORS, PICNICKERS, AND BOATERS

1. People visiting registered campers are required to register and pay a $5 visitor fee per vehicle. Visiting hours are 6 am to 10 pm. All visitors must leave by 10

pm. The names of all adults will be recorded on the Visitors Log. Visitors will be issued a Visitors hang-tag, with the site number, date, 10 PM, and a “V”.

2. Boaters - Boaters may enter the campground to launch boats if they are camping at Bulltown. Boaters not camping at Bulltown, must use the Bulltown Day Use Area to launch their boats, paying a $5.00 fee at the honor vault.

3. Temporary Visitors – Persons who need to enter the area to deliver messages or goods to campers or the marina, or who wish to look at the campground are permitted to do so for 30 minutes at no charge. Temporary visitors are recorded on the Temporary Visitor Log sheet. They will be issued a Visitors hang-tag, with the date, departure time (30 minutes after their arrival), and a “T”.

NOTE: If the Park Attendant feels that Temporary Passes are being abused, they should notify the Ranger and an entry shall be made in the Park Attendant Log Book, to explain such situations.

D. SPECIAL PERMITS (See Appendix B)

1. Golden Age/Access Passports/America the Beautiful Cards.

a. The Golden Age Passport, Golden Access Passport, America the Beautiful Access Pass, and America the Beautiful Senior Pass are lifetime permits that entitle the holder of the card to a 50% reduction in use fees. Personal identification must be presented along with the (GAP/AtB) to insure proper use. No other cards are honored at Corps managed campgrounds. The cards are honored at ANY FEDERAL FACILITY that charges fees. If you believe that someone is eligible for a card, offer them information on them.

b. The Golden Access Passport is for individuals who are blind or disabled and eligible to receive benefits under federal law. A person must be 12 years old or older and must have an award letter to receive a Golden Access Passport. Golden Access Passports are honored, but no longer available at Corps offices.

c. The Golden Age Passport is for individuals 62 or older. Golden Age Passports are honored, but no longer available at Corps offices.

d. The America the Beautiful Access Passes are for individuals that are permanently disabled, similar to the Golden Access Passport. The Corps currently issues these cards.

e. The America the Beautiful Senior Passes are for individuals 62 years of age or older. The Corps currently issues these cards.

f. To receive the discount, the Cardholder must register for and occupy the campsite. Cardholders may NOT register for other sites, or use their card to pay other visitor fees. If the Cardholder must leave or otherwise cannot occupy the site, the full fee for any remaining nights shall be collected from those who stay. The Park Attendant must always see the cardholder’s ID and verify the Pass number with the information in the R1S system to prevent illegal use of these Passes. Pay special attention to the Golden Age and Access Passports in the R1S system. Due to the wide range of numbering systems used during their creation, it is possible for individuals to enter almost any information in the R1S system and wrongfully receive the discount.

2. ANNUAL DAY USE PASS

a. Annual Day Use Passes are good at any CORPS of ENGINEERS facility that charges DAY USE FEES. In this area, these include the launch ramps at Sutton, Summersville, Burnsville, and the beach at Summersville Lake. They are Hang-Tags, hung on the rear view mirror.

b. The permit is good for one year for any vehicles owned by one person.

Permits are $40. GAP discounts apply. Inform anyone who registers as a boater about the permits – they are a good deal if you launch more than 10 times.

E. MISCELLANEOUS FEE INFORMATION

1. Refunds. Refunds are NOT to be made by the Park Attendant. Persons evicted from campgrounds shall not be issued refunds.

a. At Riffle Run, refunds are made by the Finance and Accounting Office in Millington, TN. Refunds take approximately 30 to 60 days to be processed. The Campground Host and the camper must complete a Request for Refund of User Fees -

ORD-FL-1988-R. Attach the user's copy of CAMPING RECEIPT to the request and turn it in to the Recreation Fee Cashier for processing.

b. At Bulltown, refunds are processed through R1S (Recreation One

Stop). If the fees were paid by credit card, the credit card account will be credited. If the fees were paid by cash or check, a check will be issued by R1S. Refunds take approximately 30 – 60 days to be processed.

c. The ONLY exception would be if a camper registered, went to the campground, and returned within ONE HOUR, and wanted to leave. In such cases, VOID the permit and refund the money.

d. Voided Permits - All copies of a voided permits must be collected by the Park Attendant and turned in to the Fee Cashier.

2. Self Deposit Registration Forms:

a. Visitors who arrive when the Entrance Station is not open will sometimes complete a Self Deposit Registration. Also, when computers are out of service, fees shall be collected using Self Deposit Registration Forms.

b. Receipts from Visitors will be entered as a lump sum in the R1S system. Campers who will NOT be leaving the day the permit is received must be entered into the computer. If the camper will leave or renew that day, the receipt may be entered as a lump sum.

c. In the event that there is a discrepancy between the amount recorded on the envelope and the amount IN the envelope, the Park Attendant shall make a note of the discrepancy on the envelope and initial it. If possible, any owed fees shall be collected, and excess fees shall be refunded.

3. Fee Transmittal. The Contractor is responsible for transmitting all user fees outside of the R1S system by using the forms found in Appendix C in accordance with the contract, and the work order. Any shortfalls or overages, as a result of errors on permits MUST be clearly documented. The Contractor must make up un-documented shortfalls. Overages shall be remitted with User Fees.

4. Safes. Floor vaults are installed in each entrance station for Park Attendants use and protection. The Park Attendants will be provided with keys to allow them to use the vault to secure their change fund during park patrols, after hours, etc.

5. Fee and Records Verification. At the end of each shift or work day, a park attendant must close their shift and reconcile the funds on hand. Detailed information on any problems shall be recorded. These shift close outs are the basis for reconciling any discrepancies when fees are transmitted.

6. Fees from Other Areas. If the Contractor is given Use Fees collected in other areas, they shall process them separately. Such areas include Bulltown Campground (off-seasons), Bulltown Day Use Area, Riffle Run Campground, Riffle Run Day Use Area, and the Project Office. A Remittance Memorandum and Transmittal Log will be completed and given to a ranger on the transmittal date along with a copy of any Cashier’s Check issued to the Federal Reserve Bank, all original User Fee Hand Receipts, and any other supporting documentation. Failure to complete will result in a Contractor Discrepancy Report (CDR).

F. RECORDS: There are a number of records that the Park Attendant must maintain.

It is important that each log or record book be kept current, complete, and neat. These records could, if necessary, be admissible evidence in court hearings. They will also be used by the Corps for quality assurance of the Park Attendant services.

1. Park Attendant Log Book.

a. This is essentially a diary of all activities and incidents that occur while the Park Attendant is on duty. Record any accidents, incidents, complaints, suggestions, visits by Corps, contractor, or other personnel, and violations of regulations by the public during their shift. Log all park inspections and observations.

This log will be reviewed during Government inspections.

b. The date shall be clearly marked for each day the entrance station is open. Errors to entries shall have a single line through them, and the correction initialed. First and last names of individuals entering the park shall be recorded.

Entries shall generally be short and concise. If additional information is required concerning specific incidents, the Park Attendant may be requested to prepare a memo.

2. Daily User Count - At the end of each day, record summary information of campground use, including the number of campsites occupied the number of people camping, and the number of visitors.

G. FILING

1. Bulltown – Daily “Receipt Roll” – Receipt roll shall be kept in tack and attached to a Daily Occupancy Report, and kept with the FINAL BILL FOR COLLECTIONS for weekly pickup by a Park Ranger.

H. CAMPGROUND INSPECTION

1. Inspection of the campground is an important part of Park Attendant duties.

During Park Patrols the Park Attendant shall insure all campers and visitors are occupying the proper sites, and check for safety hazards and violations of Title 36.

During patrols, special attention shall be paid to the following potential problems:

Unleashed and/or barking dogs Fires being contained within fire rings Destruction, defacement or alteration of property Violation of quiet hours Un-attended sites (site saving)

2. Campground inspections shall be made in accordance with the contract.

Other patrols may be required if there is a situation that needs addressed. Routine patrols should generally not be done when the Entrance Station is busy or when Rangers or Law Enforcement personnel are in the area. When two attendants are on duty, only one should make the patrol. Upon completion of a patrol, record the time and any information necessary in the Park Attendant Log Book.

3. During the first patrol of the day, Park Attendants should primarily check for site occupancy. If the Host has provided the Park Attendant with an up-dated site occupancy report the first patrol may be delayed, depending on Entrance Station lines.

4. Gaining Compliance with Title 36. Attendants shall diplomatically inform violators of Title 36. If the "advice" the Attendant gives to visitors is ignored, contact a Ranger or Resource Manager. Record all information in the Park Attendant Log Book for future reference by the necessary personnel. Park Attendants cannot enforce regulations so documentation is essential.

5. While on patrol, check any conditions that have been pointed out by the Rangers or other law enforcement personnel.

I. PUBLIC INFORMATION. Park Attendants are the primary contact most visitors, or potential visitors have with the Corps of Engineers. The impression YOU make will be a lasting one, and may determine if someone ever comes back again.

1. Handouts. At Bulltown, the Bulltown Campground Information should be offered to all incoming campers: the project map, campground map, family camping rules, and Title 36 should be offered to all incoming campers and potential campers.

Brochures on boating regulations should be offered to incoming boaters. Additional maps of the project and surrounding attractions are available UPON REQUEST.

2. Answering Inquiries. When someone calls or stops and asks for information, BE GENEROUS with the information. Offer information about the reservation program, advise them of site availability, and suggest they call when they get to Flatwoods for up-to-date information. In many cases, people may not know what questions to ask to get the information they need to optimize their trip. If need be, ask a Ranger or the Campground Host to stop by their site. If they need additional information, get their name and address, and information will be sent to them.

V. SECURITY AND EMERGENCY PROCEDURES

A. ENTRANCE GATE OPERATION AND SECURING THE ENTRANCE STATION

1. The Entrance Stations have electronic gates available for use. Entrance and Exit gates shall generally be kept CLOSED at all times, except to allow ingress or egress of vehicles.

2. When the Station is opened and staffed, the Electric Gates will be used primarily. Care MUST always be taken to insure that NO vehicles are under or approaching the gate.

3. When storms are threatening or occurring, the electric gates shall be raised, breakers turned off. If the electric gates are malfunctioning, they shall be turned off at the breaker.

4. When the Park Attendants close the entrance station at the end of a shift, the electric gates shall be raised and the steel gates left closed.

5. When the Entrance Station is not manned, the door shall be locked, blinds closed, and sign posted informing customers of the time it shall re-open.

B. RADIO PROCEDURES

Radios have been installed around the project, which have multiple channels, including Corps, Sheriff Dept, EMS, and the Weather Service.

1. Each project in the Huntington District has a call number that is their identification. At Burnsville Lake, numbers are assigned to specific people. Use CORPS channel for local transmissions or BUS RPTS channel for transmissions that require a call to go through the repeater.

2. Initiating/responding to transmissions - Press in the button on the mike, wait

(several seconds) for the tone to clear, say the number you wish to call, then your number. An example would be "452 BURNSVILLE, this is 452 BULLTOWN". (This means that the Bulltown entrance station is calling the project office). Release the button and wait for a reply. After the other party responds, press the button, wait for the tone to clear, and complete the message. Always sign off when you are done by saying 452 BULLTOWN CLEAR. The originator, not the receiver of the call should sign off first. Use assigned numbers for individuals instead of names when possible.

3. If there is an emergency, you should initially contact Braxton Control by calling 911. Once personnel are in route, you may contact them directly on the appropriate channel if necessary. Also, if Law Enforcement personnel are in the campground, you may use their channel for direct communications. Many agencies use and monitor the Sheriff and EMS frequencies; therefore use should be limited to urgent or emergency situations.

3. Many people have scanners and listen to the frequency that the Corps uses.

If you have a sensitive subject that must be discussed, use the telephone if possible. If not, keep the message as brief as possible, omit names if you can and still get the intent of the message across. Never say someone was killed or drowned. In serious situations, it is best to use phrases such as "I need you to come to the entrance station right away," and only use these phrases in serious situations!

C. EMERGENCY PROCEDURES

1. While it is the policy of the Corps to offer safe and healthful areas, inherent dangers and risks are associated with many recreational activities. This can lead to accidents, emergencies, and/or problems that are beyond the skills of most Park Attendants. These situations may require the services of the Sheriff's Department, Rescue Squad, or project staff. During any emergency, the Park Attendant MUST

REMAIN CALM.

2. A list of emergency phone numbers will be posted near the telephone, and kept in all contractor vehicles. In an accident or emergency, contact the Corps office only after you have contacted the appropriate emergency response agency. Do not hesitate to call the numbers listed. More help is better than not enough. Emergency Phone List is also in Appendix D.

3. When an accident does occur, notify the proper authorities, including the Corps. If possible, go to the scene of the incident to check for injured persons.

Administer first aid. Do not exceed your capabilities. Assist the emergency crews as requested. If you are not needed at the scene, remain at the gate and control access to the area.

4. As soon as possible, complete a witness statement and log the incident in the Park Attendant Log Book. Information to be recorded includes, but is not limited to: name, address, age, phone number of those involved, what happened, SPECIFICALLY where the incident occurred, weather, witnesses, etc. The completed report should be given to the Resource Manager or a Ranger as soon as possible. If anyone involved in the incident requests a copy, they should contact the Resource Manager’s office – do not make or provide copies to members of the public.

5. Severe Weather.

a. The National Weather Service issues severe weather WATCHES and WARNINGS. Watches are issued when the conditions are favorable for severe weather.

Warnings are issued when severe weather is imminent or occurring. Park Attendants should verify any reports that were not received from official sources.

b. When WATCHES are issued, the Park Attendant should notify the Host to inform campers and the Park Attendant should notify incoming campers.

c. When WARNINGS are issued, the Park Attendant should notify campers and request assistance from the Host. Also, assist campers as necessary.

d. After any severe weather, the Park Attendant should make a park patrol and report any damage.

6. Flooding.

a. When there is the threat of flooding, campers should be informed that Corps personnel are monitoring lake and river levels. Corps personnel may take any of the following actions when flooding is a possibility:

Request current information on the location of campers Require new campers be placed on specified sites Request Park Attendant relocate campers to specified sites Request Park Attendant evacuate specific areas

b. During flooding, Park Attendants should NOT issue any information not authorized by Corps personnel regarding water levels. They should also keep lines of communication open as much as possible. Generally, the Corps will call the Park Attendant when information is available or instructions have been prepared.

7. Evacuation. Whenever campers are evacuated, the Park Attendant must keep accurate records of camper activity in order to process refunds and credit vouchers. At the onset of an evacuation, Park Attendants must generate an accurate list of Sites Occupied. Notes must be made next to each site regarding if and when the camper moved or left the park, if there are un-used fees paid, and if refund was required or processed. Each action must be initialed. After the evacuation is completed, the list must be reviewed to verify that all refunds were processed. If there are any questions campers should be contacted to verify their eligibility for a refund.

VI. VOLUNTEERS

1. Campground HOST. Cooperation between the Park Attendants and Campground Host is essential to provide good customer service and smooth campground operation.

a. Provide host with current copy of occupied sites and incoming reservations. Deliver during last park check of day.

b. Host will make every effort to provide the PA with any changes at the beginning of each work day.

c. PA should contact the Host (via Radio) to assist with delivering messages and verifying site occupancy/availability. (NOTE: While the PA Contract gives the Park Attendant primary responsibility for these duties, it also acknowledges that the hosts are recruited specifically to assist in these areas.)

2. OTHER VOLUNTEERS: Other volunteers may serve in a variety of capacities in the recreation areas. Again, assist them when possible. On occasions, they may be referred to you for access to supply storage areas, such as the pipe chase.

3. If you know of someone who is interested in volunteering, get his or her name, address and phone number and give to a Ranger.

APPENDIX A

BURNSVILLE LAKE PARK ATTENDANT CONTRACT

Recreation One Stop Information

Recreation One Stop, or R1S, accepts Reservations at Corps of Engineers and Forest Service Campgrounds.

Reservations may be made by calling Toll Free 1-877-444-6777 or logging onto www.recreation.gov .

In the Huntington District, Reservations will be accepted at GR Freeman Campground at Sutton Lake; Bulltown Campground at Burnsville Lake; Battle Run Campground at Summersville Lake;

Lower Twin, Cranesnest, and Pound River Campgrounds at John W. Flannagan Dam & Reservoir; and East Fork Campground at East Lynn Lake. The project offices and campgrounds will NOT make reservations in person or by phone.

Reservations will be taken for visits between Memorial Day and Labor Day Weekends.

Reservations may be made 180 days in advance of your arrival.

Reservations may be made up until two days before your arrival. For example, if you wish to camp Friday night, you can make a reservation as late as Wednesday.

You may make up to four reservations per call.

Weekend reservations must be for at least two nights. Holiday reservations must be for at least three nights.

There is NO charge for making a reservation. However, if you make ANY change to your reservation, including cancellation or early departure, there is a $10 service charge. If you don’t show up for your reservation, you will be charged the first night’s fee plus a $10 service charge.

(If WE change or cancel your reservation due to an emergency, such as flooding, there is no service charge.)

You must pay for your entire stay when you make your reservation. The Reservation Center will accept credit cards.

General Informa on

This handout is a brief summary of major campground rules. A pamphlet containing all "Rules and Regulations Governing Public Use of Corps of Engineers Water Resources Development Projects" (Title 36), is available at the entrance station, from a ranger, at the lake office, or posted on various bulletin boards.

The U.S. Army Corps of Engineers maintains and operates this campground as well as many other public campgrounds across the country. In the Huntington District, campsites may be reserved in advance at Burnsville Lake (Bulltown Campground), Sutton Lake (Gerald R. Freeman Campground), East Lynn Lake (East Fork Campground), Summersville Lake (Battle Run Campground), and the John W. Flannagan Dam and Reservoir (Cranesnest, Lower Twin, and Pound River Campgrounds), by calling the Recreation 1 Stop (R1S), toll free at 877-444-6777 or on the Internet at “recreation.gov". Otherwise, campsites are rented on a "first come, first serve" basis. Individuals registering for a campsite must be at least 18 years old and have a valid driver’s license or other government-issued photo ID, and must occupy the site. Campers leaving early on a reservation may be entitled to a refund. If so, the Park Attendant will process it upon departure. If the Park Attendant is not on duty please notify the Campground Host or Park Ranger.

The Senior Pass and Access Pass are part of the

“America the Beautiful, the National Parks and Federal Recreational Lands Pass Program”, formally known as the Golden Age and Access Passports. The Senior Pass is available to citizens or permanent residents of the United States who are 62 years old or older, for a $20 processing fee for an annual pass or $80 processing fee for a lifetime pass. The Access Pass is a free, lifetime pass available to US citizens or permanent residents, regardless of age, who have been medically determined to have a permanent disability that severely limits one or more major life activities. Both the Senior and Access passes provide a 50% discount on camping fees, and free entrance to Day Use Areas managed by the Corps of Engineers that require a fee.

Pass holders MUST occupy their campsite overnight to be eligible for the discount. State issued and other discount passes or cards are not accepted. See the "America the Beautiful, the National Parks and Federal Recreational Lands Pass" brochure, available at the campground or lake office , for more information.

Information about the lake, as well as general assistance, is available from a ranger, the campground park attendant or campground host, or at the lake office. Any difficulty occurring in the campground should be reported promptly so appropriate action can be taken to correct the problem.

Our goal is to make your visit a pleasant one.

Family Camping Rules Rules Specific to Burnsville Lake

1. Burnsville Lake’s campgrounds are family-oriented campgrounds. Please be considerate of your neighbors.

Quiet shall be maintained between 10 p.m. and 6 a.m.

Generators may not be operated during these hours.

Individuals who are boisterous, rowdy, disorderly, or otherwise disturb other guests may be issued a citation and evicted from the project.

2. Campers must register at the entrance station if it is staffed or self-register immediately upon arrival.

3. No person may place any type of equipment or personally wait on a campsite for the purpose of holding it for future occupancy. No camper may register for more than one site or save / hold a site for someone else. A camper must have all of their camping equipment at the time of registration, must set up on a site, and must occupy the site. Making intermittent personal appearance to hold the site for future occupancy is prohibited. Registering for a campsite and returning at a later time to set up or occupy the site is not permitted.

4. Campers on campsites in both campgrounds must occupy their site every night, except for the first night of a reservation at Bulltown Campground. If you must leave overnight, please contact a Park Ranger or Campground Host in advance.

5. The camping fee entitles a camper to use a designated campsite. At Burnsville Lake, the maximum number of campers permitted on a campsite is 8, and the maximum number of visitors is 6.

6. Pets are prohibited in Bulltown Campground E and F Loops. Otherwise, pets are permitted provided they are caged, penned, on a leash no longer than six feet, or otherwise physically restrained at all times. Pets must be restrained on the site itself, not on the outer edges of the site. Pets are not permitted in restrooms or laundry rooms.

Owners are required to clean-up after their pets and may not leave them unattended.

Rules That Apply at All Huntington District Campgrounds

1. If a campsite receives a discounted fee, the discount cardholder must register for the site, must occupy the site overnight each night, and must present the discount card when checking in or as requested by a Park Ranger.

Persons found fraudulently using a discount card to receive reduced fees may be issued a citation and could lose their discount card. Primary occupant also will be responsible for full payment of the site.

2. A camper must vacate their site or renew the permit prior to 5:00 p.m. on the day the permit expires. This includes campsites with self-registration. Check-in time on a reserved site is guaranteed by 6:00 p.m.

3. The maximum allowable stay is limited to 14 days during any 30-day period without written permission. Campers who wish to stay longer must obtain the approval of Park Management and may be required to move from their current campsite. Extended stays are limited to low-use periods with certain restrictions.

4. A camper must occupy their campsite every night with the exception of a reserved site, which must be occupied within 24 hours from the beginning of the reservation. If a camper must leave overnight, they must contact a Park Ranger or Campground Host in advance.

5. Camping permits must be displayed at the site and shall be turned in when the camper or visitor checks out. They may be placed on the vehicle dash, in the window of the camping unit, or as directed by the gate attendant.

6. Campground visiting hours are from 6:00 a.m. to 10:00 p.m. Visitors to campers must register at the entrance station or self-registration station and pay a visitor fee. The visitor permit must be displayed on the vehicle dash.

Visitors may be required to park in designated parking lots rather than being allowed to drive to a campsite.

Registered campers are responsible for the conduct of their visitors.

7. Camping equipment is limited to: a) one tent or tents having a total floor space not in excess of 200 square feet;

or b) one travel trailer, motor home, pickup camper, van, or bus in combination with the tent(s) listed above.

8. Only two vehicles, including visitor vehicles, are permitted at any campsite. Vehicles shall be parked only on campsite pads or at designated parking areas. Parking is not permitted along roadways, on the grass, in front of gates, or on adjacent unoccupied campsites. All vehicles must be kept on the gravel campsite or parking areas provided. Vehicles, boats or other equipment that cannot be parked on the camper’s registered campsite must be parked in an overflow parking lot. If the overflow parking lots are full, extra vehicles must park outside of the campgrounds.

9. Motor vehicle operation within the campgrounds shall be limited to that necessary for direct transportation to and from a campsite. Driving on grass is prohibited.

10. All motorized recreational vehicles, including motorcycles, motorbikes, mopeds, scooters, ATVs, golf carts, low-speed vehicles, etc., that are not licensed to be used on all roadways are prohibited in the campgrounds with the exception of approved ADA devices.

11. Assistive mobility devices, such as a powered wheel chairs, electric scooters, or golf carts, are permitted for use by individuals with mobility impairments for necessary transportation within the campgrounds. In order for a person to use an assistive mobility device, he or she must provide credible assurance that the device is being used because of a mobility disability. The individual must provide one of the following: a valid, State-issued disability parking placard or card, State-issued proof of disability, or similar document. All assistive mobility devices are for personal use by the individual with a disability and only for direct transportation between facilities and activities. Additionally for golf carts, also referred to as low-speed vehicles, the Corps has adopted applicable Federal and State safety standards for their use. These standards are available at project office and campgrounds, and are posted on bulletin boards and on the District website.

12. If devices are discovered that adapt your camper electrical connection from one amperage to another, you may be held responsible for replacement of damaged equipment, including labor, and may be subject to a citation.

13. Customers must turn off the main circuit breaker in their camping unit before plugging into or unplugging from the campsite electrical pedestal. Ensure that the plug is tightly fitted.

14. All fireworks, including sparklers, are prohibited. Loaded weapons, loaded projectile firing devices, and any kind of explosives are prohibited. Target practice with any weapon is prohibited. See Title 36 for exceptions.

15. Fires may only be built in fire rings and must not be left unattended. Fires must be completely extinguished when vacating the campsite.

16. The destruction, injury, defacement or removal of public property including vegetation, trees, rocks or minerals, is prohibited. The hanging of lanterns, tools or trash bags on trees, carving, or breaking off branches from trees is prohibited. No foreign objects such as nails or spikes may be driven into trees. Cutting standing trees is prohibited.

Firewood may be gathered only from trees that are dead and fallen.

17. Bicycles are not permitted in restrooms, laundry rooms, or picnic / interpretive shelters.

18. Wastewater not held in sealed holding tanks must be disposed of in trailer dump stations. Washing dishes at drinking fountains, campsite hydrants, in washhouses, or laundry rooms is prohibited.

19. Campers are responsible for their trash and must dispose of it in a dumpster or other trash receptacle prior to departure. The campsite, including fire rings, shall be kept free of litter, refuse and animal waste. Fire rings may not be moved or used for disposal of litter and refuse. Tables shall not be moved. Campsites shall be clean upon departure.

20. Fishing and hunting are permitted in accordance with state law. Hunters must be at least 500 feet from the campgrounds.

21. You are responsible for conserving energy. Do not leave air conditioners or heaters running with windows open, and turn them off when they are not needed. Do not use excessive outdoor lighting. Vehicle, trailer, motor home, or bicycle washing is prohibited in the campgrounds. Failure to conserve may result in increased camping fees in the future.

22. The campsite occupant is responsible for advising all other persons camping / visiting their campsite of these rules.

23. Failure to comply with the above rules could result in written warnings and / or citations or expulsion from the campgrounds at the discretion of park officials.

24. In addition to the above family camping rules, Title 36 Code of Federal Regulations, Chapter III, Part 327 will apply.

Revised April 2020

APPENDIX B

America the Beautiful The National Parks and Federal Recreational Lands Senior Pass

$80 for lifetime passes $20 for annual passes

Who is it for?

Citizens or permanent residents of the U.S. age 62 or over How do I get one?

May be obtained in person at NPS, USDA FS, FWS, BLM and Reclamation recreation sites that charge fees.

May also obtain online at https://store.usgs.gov/pass/senior.html ($10 processing fee applies). Identification required to verify proof of age and residency.

What benefits do I get and where can I use it?

Access to, and use of, federal recreation sites that charge entrance or standard amenity fees. Also provides a 50% discount on some expanded amenity fees such as camping, boat launching, etc.

Who will be admitted and what else do I need to know?

Admits the pass holder and any accompanying passengers in a private vehicle.* In those areas where a per person fee is charged, the pass admits the pass holder and 3 additional adults. Hangtags are available.

America the Beautiful The National Parks and Federal Recreational Lands Access Pass

Free - Good for a lifetime

Who is it for?

Citizens or permanent residents of the U.S. who have been medically determined to have a permanent disability, regardless of age.

How do I get one?

Must be obtained in person at NPS, USDA FS, FWS, BLM and Reclamation recreation sites that charge fees.

Examples of acceptable documentation include: statement by a licensed physician; document issued by Federal agency such as the Veteran's Administration, Social Security Disability Income or Supplemental Security Income;

or document issued by a State agency such as a vocational rehabilitation agency.

What benefits do I get and where can I use it?

Access to, and use of, federal recreation sites that charge entrance or standard amenity fees. Also provides a 50% discount on some expanded amenity fees such as camping, boat launching, etc.

Who will be admitted and what else do I need to know?

Admits the pass holder and any accompanying passengers in a private vehicle.* In those areas where a per person fee is charged, the pass admits the pass holder and 3 additional adults. Hangtags are available.

Golden Age and Access Cards

These cards are no longer issued to individuals, but are still honored by Federal agencies.

The Golden Age card was replaced by the America the Beautiful Senior Passes. The Golden Access card was replaced by the America the Beautiful Access Pass. These passes entitle the cardholder to the same benefits as the current passes do.

APPENDIX C

CELRH-OR-BUS ___________________

MEMORANDUM FOR CEFC

SUBJECT: Submission of Recreation User Fees.

1. The following fees have been submitted to the Federal Reserve Bank for deposit into the U.S.

Treasury from Burnsville Lake, Huntington District. Identified below is a break down of those fees by park name.

a) 1. Park Name: Riffle Run Campground

2. Park Work Item: 00235X

3. Fee Type: Camping (WCC 68023) UFCA $ _________

b) 1. Park Name: Riffle Run Day Use Area

2. Park Work Item: 00235T

3. Fee Type: Launch Ramp (WCC 68026) UFDA $ _________

Annual Passes (WCC 68026) UFDA $ _________

Picnic Shelters (WCC 68026) UFSF $ _________

ATB Senior Lifetime Passes (096R5570.1) ATBP $ _________

ATB Senior Annual Passes (096R5570.1) ATBP $ _________

c) 1. Park Name: Bulltown Campground

2. Park Work Item: 00236B

3. Fee Type: Camping (WCC 68023) UFCA $ _________

d) 1. Park Name: Bulltown Day Use Area

2. Park Work Item: 00235Z

3. Fee Type: Launch Ramp (WCC 68026) UFDA $ _________

Picnic Shelters (WCC 68026) UFSF $ _________

Total $ _________

2. The above-mentioned areas are all located in Braxton County, West Virginia.

3. The Project Funded Work Item is 1813J0. I may be contacted at 304-853-2371 with questions pertaining to this deposit.

Park Attendant Contractor Burnsville Lake

BUS-20-

RECREATION USER FEE PROGRAM HAND RECEIPT

1. Park Name: Riffle Run Campground Park Work Item: 00235X Fee Type: Camping (WCC 68023 UFCA) $___________________

2. Park Name: Riffle Run Day Use Area Park Work Item: 00235T Fee Type: Day Use (Launch Ramp) (WCC 68026 UFDA) $___________________ Day Use (Annual Passes) (WCC 68026 UFAP) $___________________ Day Use (Picnic Shelters) (WCC 68026 UFSF) $___________________ ATB Senior Lifetime Passes (096R5570.1) ATBP $___________________ ATB Senior Annual Passes (096R5570.1) ATBP $___________________

3. Park Name: Bulltown Campground Park Work Item: 00236B Fee Type: Camping (WCC 68023 UFCA) $___________________

4. Park Name: Bulltown Day Use Area Park Work Item: 00235Z Fee Type: Day Use (Launch Ramp) (WCC 68026 UFDA) $___________________

TOTAL $___________________

I certify that on _________________(date) I transferred the above listed User Fees to _____________________________, in total amount of $_______________________.

Fee Collector _________________________ _________________________ Print Name Signature

Witness _________________________ _________________________ Print Name Signature

******************************************OFFICE USE ONLY******************************************

The above fees have been accounted for on ___________ _______(date) and included in Remittance BUS-_____-_____.

Fee Cashier _________________________ _________________________

Witness _________________________ _________________________

APPENDIX D

Phone Numbers Radio Number Sheriff/EMS/Fire Number Corps Cell Rick Pingley 304-678-3673 or 304-678-3129 (Michael) ------ Corps 20 ------------- Corps 4520 --------------- 304-360-2380 Ryan Davis 304-678-9101 ------------------------------------------ Corps 21 ------------- Corps 4521 --------------- 304-533-0476 VACANT 000-000-0000 ------------------------------------------ Corps 22 ------------- Corps 4522 Grant Pierce 304-641-1008 ------------------------------------------ Corps 23 ------------- Corps 4523 Bob Walters 304-619-3588…