B.08.02_W912DR20Q0026 park attendant solicitation.pdf

SEE ADDENDUM

(No Collect Calls)

W912DR20Q0026 30-Apr-2020

b. TELEPHONE NUMBER

410-962-2107

8. OFFER DUE DATE/LOCAL TIME

02:00 PM 08 May 2020

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

W912DR9. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

NASTASHIA D WILLOUGHBY

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

1 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

USACE BALTIMORE

2 HOPKINS PLAZA

BALTIMORE MD 21201

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$8,000,000

NAICS:

721211

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF78

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 30 - BLOCK 14 CONTINUATION PAGE

INSTRUCTIONS TO OFFERORS

INSTRUCTIONS TO OFFERORS

Quotes can be submitted via e-mail at Nastashia.d.willoughby@usace.army.mil or via mail to U.S. Army Corps of Engineers, Contracting Division, Simplified Acquisition Branch, ATTN: Nastashia Willoughby, 2 Hopkins Plaza, 3rd Floor Baltimore, MD 21201-2530.

Questions concerning this solicitation must be submitted by email no later than 05 May 2020, 2:00 PM EST. This will allow responses to be posted on BetaSam prior to solicitation closing. Email:

Nastashia.d.willoughby@usace.army.mil

SUBMISSION REQUIREMENTS

The Government will award a firm-fixed-price (FFP) contract to the responsible offeror whose offer conforms to the requirements as stated in this request for quotation (RFQ). The award will be made using the Lowest Price Technically Acceptable (LPTA) method based on the following three (3) evaluation factors: Technical, Past Performance, and Price.

The Government intends to evaluate quotes and make award without questions to offerors.

Therefore, the Offeror's initial quote should contain the Offeror's best terms from a Technical and Cost standpoint. Unclear quotes may not result in questions for clarifications. Offers with an omission or unclear quote may be judged to mean the contractor does not fully understand the requirements or understand what it takes to meet the requirements, regardless of the proposed cost/price, and will be rated unacceptable. In that case, the Offeror may be found unacceptable, and ineligible for award. The Government reserves the right to ask questions of offerors if the Contracting Officer determines them to be necessary.

I. TECHNICAL EVALUATION CRITERIA

Evaluation Method: Technical.

Factor 1 – Technical

A. Technical Requirements: This information consists of the offeror ability to executing the contract.

1. Capabilities plan: The proposed capabilities plan shall include adequate documentation to illustrate the Offeror’s capabilities to successfully complete the work identified with the solicitation.

Factor 2 - Past Performance

A. Technical Requirements: The offeror shall demonstrate recent, relevant experience on similar project. If the offeror is a joint venture, each firm shall demonstrate experience. Submit at least 3 detailed examples of relevant work that are currently well underway or performed within the past 5 years. Some examples of relevant work is defined as park attendant services; working with the public; computer us knowledge; campground reservation knowledge; financial accounting.

Rating Description

Acceptable A complete and reasonable capabilities plan was submitted

Unacceptable An incomplete or unreasonable capabilities plan was submitted

Additional examples may include (1) Number, size, type work, location; (2) Dates (completion within last 5 years); and (3) Firm’ role and extent of work self-performed (subcontracting out all work is an example of less relevant experience). Work experience shall be demonstrated for at least 5 years.

Rating Description

Acceptable Based on the offeror's performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort.

Unacceptable Based on the offeror's performance record, the Government does not have a reasonable expectation that the offeror will successfully perform the required effort.

Neutral No recent/relevant performance record is available or the offerors performance record is so sparse that no meaningful confidence assessment rating can be reasonably assigned.

*Note: In the case of an Offer without a record of relevant past performance or for whom information on past performance is not available or so sparse that no meaningful past performance rating can be reasonably assigned, the Offer may not be evaluated favorably or unfavorably on past performance.

Therefore, the Offer shall be determined to have unknown past performance. In the context of acceptability/unacceptability, “unknown” shall be considered “neutral”.

Factor 3 – Price:

Offers shall insert proposed pricing in the Price Schedule, proposing a price on all proposed line items.

The Government will evaluate quotes for award purposes by adding the total CLINs prices to ensure that pricing is not unbalanced. Offer must complete all line items in the price schedule to be considered for award. All line items must be priced. Quotes providing partial pricing shall be considered non-responsive.

USACE PAST PERFORMANCE QUESTIONNAIRE (Form PPQ-0)

CONTRACT INFORMATION (Contractor to complete Blocks 1-4)

1. Contractor Information

Firm Name: CAGE Code:

Address: DUNs Number: Phone Number:

Email Address:

Point of Contact: Contact Phone Number:

2. Work Performed as: Prime Contractor Sub Contractor Joint Venture Other (Explain) Percent of project work performed:

If subcontractor, who was the prime (Name/Phone #):

3. Contract Information

Contract Number:

Delivery/Task Order Number (if applicable):

Contract Type: Firm Fixed Price Cost Reimbursement Other (Please specify):

Contract Title:

Contract Location:

Award Date (mm/dd/yy):

Contract Completion Date (mm/dd/yy):

Actual Completion Date (mm/dd/yy):

Explain Differences:

Original Contract Price (Award Amount):

Final Contract Price (to include all modifications, if applicable):

Explain Differences:

4. Project Description:

Complexity of Work High Med Routine

How is this project relevant to project of submission? (Please provide details such as similar equipment, requirements, conditions, etc.)

CLIENT INFORMATION (Client to complete Blocks 5-8)

5. Client Information

Name:

Title:

Phone Number:

Email Address:

6. Describe the client’s role in the project:

7. Date Questionnaire was completed (mm/dd/yy):

8. Client’s Signature:

NOTE: Past performance refers to the quality of recent project experience from the customer’s perspective. The Offeror shall arrange for the reference customer point of contact for two projects to fill out the Questionnaire and return directly to Nastashia Willoughby, Procurement Technican, e-mail at nastashia.d.willoughby@usace.army.mil. The questionnaires must be forwarded directly by the references. The Government will not release the questionnaire forms to the Offeror at any time, in order for the Government to solicit candid, unbiased responses and comments. Two (2) References from previously completed jobs must be submitted and include a point of contact and phone numbers. These references must be relevant to the work which will be performed in this contract. Relevant work is defined as Park Attendant services. References must be recent within the past three (5) years.

ADJECTIVE RATINGS AND DEFINITIONS TO BE USED TO BEST REFLECT

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE

RATING DEFINITION NOTE

(E) Exceptional Performance meets contractual requirements and exceeds many to the Government/Owner’s benefit.

The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

An Exceptional rating is appropriate when the Contractor successfully performed multiple significant events that were of benefit to the Government/Owner. A singular benefit, however, could be of such magnitude that it alone constitutes an Exceptional rating.

Also, there should have been NO significant weaknesses identified.

(VG) Very Good Performance meets contractual requirements and exceeds some to the Government’s/Owner’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

A Very Good rating is appropriate when the Contractor successfully performed a significant event that was a benefit to the Government/Owner. There should have been no significant weaknesses identified.

(S) Satisfactory Performance meets minimum contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

A Satisfactory rating is appropriate when there were only minor problems, or major problems that the contractor recovered from without impact to the contract.

There should have been NO significant weaknesses identified. Per DOD policy, a fundamental principle of assigning ratings is that contractors will not be assessed a rating lower than Satisfactory solely for not performing beyond the requirements of the contract.

(M) Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

A Marginal is appropriate when a significant event occurred that the contractor had trouble overcoming which impacted the Government/Owner.

(U) Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

An Unsatisfactory rating is appropriate when multiple significant events occurred that the contractor had trouble overcoming and which impacted the Government/Owner. A singular problem, however, could be of such serious magnitude that it alone constitutes an unsatisfactory rating.

(N) Not Applicable

No information or did not apply to your contract Rating will be neither positive nor negative.

W912DR20Q0026

TO BE COMPLETED BY

CLIENT

PLEASE CIRCLE THE ADJECTIVE RATING WHICH BEST

REFLECTS

YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE.

1. QUALITY:

a) Quality of technical data/report preparation efforts E VG S M U N

b) Ability to meet quality standards specified for technical performance

E VG S M U N

c) Timeliness/effectiveness of contract problem resolution without extensive customer guidance

d) Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance)

2. SCHEDULE/TIMELINESS OF PERFORMANCE:

a) Compliance with contract delivery/completion schedules including any significant intermediate milestones. (If liquidated damages were assessed or the schedule was not met, please address below)

b) Rate the contractor’s use of available resources to accomplish tasks identified in the contract

3. CUSTOMER SATISFACTION:

a) To what extent were the end users satisfied with the project? E VG S M U N

b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes;

responsiveness to administrative reports, businesslike and communication)

c) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer?

d) Overall customer satisfaction E VG S M U N

4. MANAGEMENT/ PERSONNEL/LABOR

a) Effectiveness of on-site management, including management of subcontractors, suppliers, materials, and/or labor force?

b) Ability to hire, apply, and retain a qualified workforce to this effort E VG S M U N

c) Government Property Control E VG S M U N

d) Knowledge/expertise demonstrated by contractor personnel E VG S M U N

e) Utilization of Small Business concerns E VG S M U N

f) Ability to simultaneously manage multiple projects with multiple disciplines E VG S M U N

g) Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Government changes

h) Effectiveness of overall management (including ability to effectively lead, manage and control the program)

5. COST/FINANCIAL MANAGEMENT

a) Ability to meet the terms and conditions within the contractually agreed price(s)?

b) Contractor proposed innovative alternative methods/processes that reduced E VG S M U N cost, improved maintainability or other factors that benefited the client

c) If this is/was a Government cost type contract, please rate the Contractor’s timeliness and accuracy in submitting monthly invoices with appropriate back-up documentation, monthly status reports/budget variance reports, compliance with established budgets and avoidance of significant and/or unexplained variances (under runs or overruns)

d) Is the Contractor’s accounting system adequate for management and tracking of costs? If no, please explain in Remarks section.

Yes No

e) If this is/was a Government contract, has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations? Indicate if show cause or cure notices were issued, or any default action in comment section below.

f) Have there been any indications that the contractor has had any financial problems? If yes, please explain below.

6. SAFETY/SECURITY

a) To what extent was the contractor able to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues?

(Includes: following the users rules, regulations, and requirements regarding housekeeping, safety, correction of noted deficiencies, etc.)

b) Contractor complied with all security requirements for the project and personnel security requirements.

7. GENERAL

a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues).

b) Compliance with contractual terms/provisions (explain if specific issues) E VG S M U N

c) Would you hire or work with this firm again? (If no, please explain below) Yes No

d) In summary, provide an overall rating for the work performed by this contractor.

Please provide responses to the questions above (if applicable) and/or additional remarks.

Furthermore, please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating performance risk (please attach additional pages if necessary):

BID SCHEDULE

Bid Schedule - Seven Points Campground and Susquehannock Campground (Page 1 of 2)

SUPPLIES OR SERVICES AND PRICES/COSTS

The Contractor must provide a bid for all line items.

Item Description Quantity U/I Unit Price Amount

0001 Base Year 2020

The contractor, as an independent contractor and not as an agent of the Government, shall furnish all labor, service, and material to perform park attendant services at the Seven Points and Susquehannock Campgrounds at Raystown Lake, in accordance with the scope of work and schedule contained within the Performance Work Statement.

0001AA Perform park attendant services at 1524 HR

Seven Points Entrance Station 2020

0001AB Perform park attendant services at 946 HR

Susquehannock Entrance Station 2020

0001AC Perform extra hours of park attendant services at 24 HR

Seven Points in accordance with PWS.

0001AD Perform extra hours of park attendant services at 10 HR

Susquehannock in accordance with PWS.

0001AE Background Checks 1 Job

Base Year 2020 - Total line items 0001AA - 0001AE

0002 Option Year 1 2021

0002AA

Perform park attendant services at 1488 HR

Seven Points Entrance Station 2021 s

0002AB Perform park attendant services at 886 HR

Susquehannock Entrance Station 2021

0002AC Perform extra hours of park attendant services at 24 HR

Seven Points in accordance with PWS.

0002AD Perform extra hours of park attendant services at 10 HR

0002AE Background Checks 1 Job

Option Year 1 2021 - Total line items 0002AA - 0002AE

Bid Schedule - Seven Points Campground and Susquehannock Campground (Page 2 of 2)

SUPPLIES OR SERVICES AND PRICES/COSTS

Item Description Quantity U/I Unit Price Amount

0003 Option Year 2 2022

0003AA

Perform park attendant services at 1506 HR

Seven Points Entrance Station 2022

0003AB Perform park attendant services at 886 HR

Susquehannock Entrance Station 2022

0003AC Perform extra hours of park attendant services at 24 HR

Seven Points in accordance with PWS.

0003AD Perform extra hours of park attendant services at 10 HR

0003AE Background Checks 1 Job

Option Year 2 2022 - Total line items 0003AA - 0003AE

0004 Option Year 3 2023

0004AA Perform park attendant services at 1490 HR

Seven Points Entrance Station 2023

0004AB Perform park attendant services at 886 HR

Susquehannock Entrance Station 2023

0004AC Perform extra hours of park attendant services at 24 HR

Seven Points in accordance with PWS.

0004AD Perform extra hours of park attendant services at 10 HR

0004AE Background Checks 1 Job

Option Year 3 2023 - Total line items 0004AA - 0004AE

0005 Option Year 4 2024

0005AA Perform park attendant services at 1464 HR

Seven Points Entrance Station 2024

0005AB Perform park attendant services at 886 HR

Susquehannock Entrance Station 2024

0005AC Perform extra hours of park attendant services at 24 HR

Seven Points in accordance with PWS.

0005AD Perform extra hours of park attendant services at 10 HR

0005AE Background Checks 1 Job

Option Year 4 2024 - Total line items 0005AA - 0005AE

Section B 1 Total - Total line items 0001AA - 0005AE

PERFORMANCE WORK STATEMENT

STATEMENT OF WORK

PARK ATTENDANT SERVICES 2020-2024: RAYSTOWN LAKE PROJECT

For the 2020 through 2024 recreation seasons, the Raystown Lake Project, Baltimore District, U. S. Army Corps of Engineers will contract fee collection services at the Seven Points Campground and Susquehannock Campground, Raystown Lake, Hesston, Pennsylvania. Raystown Lake is located in Huntingdon and Bedford counties in South Central Pennsylvania, approximately 95 miles west of Harrisburg and 175 miles east of Pittsburgh. It is approximately 70 miles from the Pennsylvania - Maryland border. The damsite is on the Raystown Branch of the Juniata River with the main access to the project via Rt. 26 from Rt. 22 to the North and the Pennsylvania Turnpike to the South. Huntingdon, Pennsylvania, approximately thirteen (13) miles to the North, has a population of 8,000 persons and contains numerous groceries, shopping facilities, doctors, and a hospital.

The Seven Points Campground area consists of 266 camping pads (260 with electric hookups) each with a picnic table and fire ring. This area contains five (5) shower facilities and three (3) water borne comfort stations. The camping area receives yearly visitation in excess of 1,500,000 camping hours comprising approximately 16% of the project visitation, and about 30-35 campground capacity days per season.

The Susquehannock Campground consists of 62 camping sites, each with picnic table and fire ring. This area contains four (4) vault type restroom facilities. Water is provided from a well to fill containers at the entrance to the camping area. The camping area receives yearly visitation in excess of 165,000 camping hours comprising approximately 2% of the project visitation, and about 20 campground capacity days per season.

The contractor will be performing his/her duties in both the Seven Points and Susquehannock Campgrounds, primarily within the Entrance Station of both campgrounds. Government employees or Cooperative Associations may have offices, work space, or storage space in a portion of each building.

1.0 DEFINITIONS.

1.1. Assistant Recreation Fee Cashier (ARFC) - Person designated by the Finance and Accounting Office, Baltimore to fulfill the duties of the RFC during their absence.

1.2. Booz Allen Hamilton – Contractor responsible for the R1S recreation reservation system as part of the Recreation.gov program

1.3. Deposit Summary – Accounting process that reconciles monies collected through the NRRS computer program.

1.4. Contract Employees (Park Attendants) - Those persons hired by the contractor and approved by the Contracting Officers Representative to assist in the performance of the terms of this contract.

1.5. Contract Period - Base Year and Option Years as renewed by the Corps.

1.6. Contracting Officer (CO) - Corps of Engineers employee vested with the authority to approve, modify and issue this contract.

1.7. Contracting Officer's Representative (COR) - The person designated by the CO with the authority to implement this contract.

1.8. Contractor - Individual(s) or companies to whom the Corps of Engineers issues a Purchase Order for delivery of services or materials under the conditions of a contract.

1.9. Dispatcher – Person responsible for answering the telephone night bells and radio calls for assistance.

This person will convey information from the scene of an incident to the necessary responsible persons via telephone or radio.

1.10. Entrance Stations - Permanent structures provided at the entrance to the Seven Points Recreation Area and Susquehannock Campground from which the contractor shall operate. Each facility provides access to a restroom, contractor workspace, and a small display area. Additional workspace may be available, if necessary.

1.11. Fee Collector (FC) - Person designated by the Finance and Accounting Office, Baltimore, to collect user fees.

1.12. The HUB – Internal homepage for managing recreation.gov facilities and information.

1.13. National Recreation Reservation System (NRRS) - Corps of Engineers and U.S. Forest Service system for processing campsite reservation funding collections.

1.14. National Contract Management Office (NCMO) - An agency of the U.S. Forest Service that will manage the financial aspects of NRRS.

1.15. Park Attendant Manual - An operations manual provided to the successful bidder that describes specific work duties and procedures and outlines project policy. This manual is available for review at the Raystown Lake Office by prospective bidders.

1.16. R1S – Recreation One Stop – A presidential initiative to consolidate all federal recreation opportunities for ease in making reservation and trip planning to federally managed sites.

1.17. Raystown Lake Recreation Fee Cashier (RLRFC) - Corps of Engineers employee designated by the Finance and Accounting Office, Baltimore to verify remittances and transmittals for accuracy.

1.18. Reconciliation Area – An area designated for counting, sorting, and processing collected fees. Area will be selected by the contractor but must be approved in advance by the COR.

1.19. Recreation Fee Cashier (RFC) - Contractor employee designated by the Finance and Accounting Office, Baltimore to verify remittances and transmittals for accuracy and transmit funds and required by the contract.

1.20. Recreation.Gov – The campsite reservation website that consolidates the U S Forests Service, the National Park Service, the U S Army Corps of Engineers, and 9 other federal recreation providers into one online reservation system administered by the US Forest Service.

1.21. User roles – As defined by recreation.gov, the following are the user roles available for management in the R1S platform: PMO- Program Management Office APM- Agency Program

Manager FM- Field Manager FO- Field Operator Att- Attendant Host- Host FIN- Finance users CSR- Call Center Representative

2.0. CONTRACT PERIOD.

2.1. The contract performance period shall consist of one base year and four (4) option years. The beginning and ending dates are as follows:

Base Year Award – December 31, 2020 Option Year 1 January 01 – December 31, 2021 Option Year 2 January 01 – December 31, 2022 Option Year 3 January 01 – December 31, 2023 Option Year 4 January 01 – December 31, 2024

2.2. The contractor shall ensure that the entrance stations remain open as per the scheduled hours. The entrance stations shall remain open until the scheduled closing time. Reconciliation and deposit of funds should take place within the actual work duty hours. Any extra time required to reconcile and deposit funds at the end of a shift, whether due to equipment or other problems, shall be the responsibility of the contractor without the burden on the Government. It is incumbent upon the contractor to register campers as expediently as possible upon their arrival.

2.3. The contractor is permitted to hire additional personnel in accordance with the Wage Determination in the contract. Any employees hired by the contractor shall be subject to the requirements as listed in Section 7.0.

2.4. The Contracting Officer, or designated representative, reserves the right to decrease or increase line item hours based on actual need. The contractor will be given a one-week notice of a change in the schedule. The effective date of the notice will be the date on the written notice as signed by the Operations Manager or his designated representative. All services may be deleted and the campgrounds closed as a result of budgetary constraints, emergency operations, flood control operations, or adverse weather conditions and followed by written notification. Contractor will not be paid for hours that may be deleted or otherwise unused for reasons stated above.

2.5. The Government may, with short notice, require the contractor to actively work beyond the prescribed hours listed on the schedule or may reduce hours as determined necessary. Work provided in this context will be paid as per the bid item for additional services.

2.6. The Contractor will be required to attend a pre-work meeting annually at a mutually agreeable time and location to the Government.

3.0. GENERAL OPERATING REQUIREMENTS.

3.1. The contractor shall register campers, check in reservations, collect camping fees, hand out information pamphlets, copies of Title 36 CFR, camping regulations, trash bags, stock the brochure rack, issue a minor assortment of recreation equipment, and serving as emergency dispatcher outside of regular office hours. The Park Attendant shall be required to implement all aspects of a campsite reservation program, not limited to receiving phone calls, processing incoming and outgoing reservations using a Windows based computer system, and providing information. The campground status boards will be kept up to date at all times. The contractor shall assist campers by advising them of obvious potential violations of camping regulations, locating campsites, and answering questions for the camping guest.

The contractor shall also have the responsibility of providing campground status for the voice mail systems and answering questions over the phone. The contractor employee operating the Seven Points Entrance Station shall be required to act as project switchboard and dispatcher after the hours of 4:00 p.m.

until the termination of the duty day. Additionally, the contractor employee operating the Susquehannock Entrance Station shall be required to act as the after hours secondary project switchboard and dispatcher in the event that the Seven Points Entrance Station is not available.

3.2. The contractor is required to collect camping fees, input applicable data into the applicable computer system or record information manually, and issue user permits and vehicle passes to the campers. The contractor shall be required to operate a cash register and credit card reader during the process of collection and to provide and maintain on hand, a change fund at each Entrance Station.

3.3. The contractor will restrict access in each campground to registered campers and their registered guests through the issuance of the appropriate type and number of vehicle permits. These will be issued within the rules and regulations established for operation of the Seven Points Campground and Susquehannock Campground.

3.4. The contractor will address problems that are general and repetitive in nature such as site overbooking, cancelled reservations, etc. If the problem escalates in nature, the park attendant should contact the senior Ranger on duty. For those periods of time during which a ranger is not on duty, a priority phone listing will be furnished. The contractor shall furnish the responding ranger with as much detailed information as possible, the type of problem, number of people involved, and other pertinent data, as well as an opinion of the seriousness of the problem. If the problem merits calling law enforcement officers, the ranger will make that determination. Only when the contractor is unable to reach anyone on the priority list or if the situation is such that common sense dictates that law enforcement officials are needed immediately is the contractor to call local police without prior Corps involvement. In the event that the contractor makes a call to law enforcement personnel, the calls shall be logged and documented as to who made the call, what time the call was made, who took the call, which officers responded, and action taken by the officers to resolve the incident. This information will then be reported to the Corps staff as soon as practical. UNDER NO CIRCUMSTANCES SHOULD AN

ATTENDANT ATTEMPT TO APPREHEND ANY VIOLATORS OR OTHERWISE PHYSICALLY

ENFORCE ANY CORPS’ RULES OR REGULATIONS OR ANY FEDERAL, STATE, OR LOCAL

LAWS.

3.5. All accidents involving the contractor, or accidents involving the visiting public made known to the contractor shall be reported immediately to the senior ranger on duty. The contractor shall be furnished a list of telephone numbers for emergency services such as fire, ambulance, and law enforcement.

3.6. The contractor shall encourage visitors with comments to complete a customer feedback form. All written camper comments shall be turned in to the Lead Ranger or contract POC. The Corps staff will use this information when evaluating improvements or modifications to management policy.

3.7. Authorized Corps employees will be allowed access to all recorded information concerning the camping area with regards to this contract.

3.8. The contractor is expected to cooperate with Corps of Engineers ranger and maintenance employees who are on duty and with other Corps of Engineers contractors, and shall allow duty employees to enter the government facilities to perform their duties. Corps employees will also be permitted to utilize communication facilities and equipment furnished by the Government.

3.9. The contractor will notify rangers of bonafide emergency messages that need to be delivered to campers in the area. Delivery of emergency messages should be coordinated through the Ranger shift leader or the lead dispatcher on duty.

3.10. The contractor shall maintain the entrance stations and their immediate surrounding area in presentable condition (keep inside and outside litter free; counters, desks, storage areas clean, etc.). A janitorial service contractor is responsible for the regular (weekly), routine cleaning of the Seven Points Entrance Station only.

3.11. A two-way radio will be provided in each of the entrance stations. The contractor shall monitor and operate the radios in accordance with established Corps procedure during the hours the entrance station is open. A telephone will be provided in each of the entrance stations and shall be used for business calls only. Phones will be answered promptly and in a courteous manner.

3.12. When the campgrounds are full, attendants will record additional interested campers as turn aways in the appropriate locations and then attempt to direct campers to other Corps campgrounds, concession facilities, or other private facilities.

3.13. At the conclusion of each shift, the Contractor shall post a list of occupied sites and/or incoming reservations for each campground.

3.14. The contractor will not be directly in the employ of the Corps, but in essence, will represent the Corps as an agency in general and the Raystown Lake Project specifically. The visiting public rarely makes any distinction and usually assumes that the contractor is actually a Corps employee. For this reason, the contractor and employees shall be required to conduct themselves in a manner that embraces the image of the Corps. Tact, diplomacy, courtesy, personal cleanliness, and a friendly outgoing manner will be required any time the contractor is dealing with the public.

4.0. FEE COLLECTION AND DIRECT DEPOSIT PROCEDURES.

4.1. The Park Attendant contractor will register each arriving campsite in the R1S portal and provide a computer generated Registration Permit to the customer. Funds will be collected for campsites registered on site according to the approved campsite fee schedule. Funds will be stored in the cash register drawer during open shifts or as otherwise directed by the Recreation Fee Cashier. After each $1,000 collected, at the changing of fee collectors, or upon daily closure, the Fee Collector (FC) will prepare a reconciliation of fees using the computer generated software for such purpose. Fees collected will be reconciled, placed in an envelope, and secured in the drop safe in the Entrance Station. Reconciliation reports (Deposit Summary) will be maintained in the contractor’s files for Ranger review upon request. The RFC will assure that remittances are correct by verifying that funds collected and reconciliation reports are correct.

Deposits, at the contractor’s expense, will be made at least weekly, or whenever collections exceed $5,000. During particularly heavy use periods, deposits may be required daily. The monies collected at the Seven Points Entrance Station and Susquehannock Entrance Station shall remain separate, and be deposited separately. Comingling of funds will not be permitted.

4.2. Cash collections must be converted to a certified check or money orders, at the Contractor’s expense, and may be obtained from any appropriate issuer at the contractor’s discretion. The contractor can expect to spend at least $100 converting cash to money orders. The nearest location from the worksite to obtain money orders would be at the Hesston, PA Post Office – approximately 4 miles round trip from both locations. Certified checks and money orders can be obtained at multiple locations in Huntingdon, PA.

Money orders or certified checks, personal checks, traveler’s checks, and Deposit Summary will be mailed to a designated NCMO drop box. Postage will also be an expense of the contractor. First class postage for remittances can be expected to average approximately $1.00 per mailing at current rates. The contractor could reasonably expect to make approximately 30 deposit transactions per year at the Seven Points Entrance Station and approximately 15 per year at the Susquehannock Entrance Station.

4.3. All funds collected are the property of the Government immediately upon collection. The contractor shall be required to reimburse the Government for any unexplained shortages or questioned loss. Any loss is to be reported immediately to the Operations Manager or the senior ranger on duty. Any overages incurred in the course of business shall be turned over to the Raystown Lake RFC. The contractor shall issue camping refunds to campers departing prior to the expiration date on their camper permits for the unused portion for which a fee has been collected utilizing the ORMS program.

5.0. CONTRACTOR SHALL PROVIDE THE FOLLOWING.

5.1. A transportation vehicle(s) utilized for contractor use in performing the requirements of this contract.

That vehicle must conform to state and government licensing and safety regulations. The Contracting Officer’s Representative must approve any variation. The Government will not furnish any type of transportation, pay transportation-related expenses, or pay mileage.

5.2. A contract representative or manager shall be available on site or available by phone with the authority to make decisions and act on the contractor's behalf.

5.3. The contractor shall return phone calls within 24 hours of first notification by the Contracting Officer's Representative.

5.4. Office equipment to be used for preparing the necessary reports associated with the performance of the contract.

5.5. A change fund to manage the day to day collection process. For each Entrance Station the fund will not be less than $50.00, but may be more.

5.6. Uniform shirts for employees in a quantity that will allow for a clean shirt daily; shirt should have a collar. An approved nametag indicating the staff member’s name on the top line and “Park Attendant” on the second line will be required. The shirt may contain the contractor’s name. Shirts must be approved in advance by the Operations Manager, Raystown Lake. The contractor will replace worn or stained shirts.

5.7. The contractor must provide two individual surety bonds for contracted work at the Seven Points Campground and the Susquehannock Campground at a pre-work conference held prior to each contract year. The contractor has two options:

a) The contractor shall obtain, at his/her own expense, and provide a bond for not less than $5,000 for the periods indicated in 2.0 for work conducted at the Seven Points Campground. Additionally, the contractor shall obtain, at his/her own expense, and provide a bond for not less than $5,000 for the periods indicated in 2.0 for work conducted at the Susquehannock Campground. The purpose of the bonds is to ensure accountability for funds collected and not for performance of the contract. The bonding certificates will be presented at the pre-work conference held prior to the base and each option year.

b) Provide two cashiers check at the pre-work conference in the amount of $5,000 each payable to "USAED - Baltimore". The checks will be forwarded to Finance and Accounting and will be reissued to the contractor at the end of the season when all fees have cleared.

5.8. The contractor shall provide all necessary office supplies for processing registrations, administering campsite management, processing fees, and managing the campsite reservation program in both Seven Points and Susquehannock Entrance Stations. This includes pens, pencils, paper, markers, receipt paper, log books, stapler, scissors, etc.

5.9. The contractor shall provide all required computer and communication equipment necessary for connecting to and processing customers in the Recreation.Gov R1S web based application in both Seven Points and Susquehannock Entrance Stations. This includes, but is not limited to a computer with internet functionality, computer accessories (screen, keyboard, mouse, etc.), a report printer, a receipt printer, an internet connection, service on an existing dedicated phone line, a cash register, a credit card swipe, and other items as noted below. Peripherals previously obtained by the USACE and on-site may be provided to the contractor for use; however, the contractor should be prepared to obtain each of these items if the existing units are not compatible or do not function properly. Peripherals currently on-site include EMV card reader and cash drawer.

6.0. THE GOVERNMENT WILL PROVIDE THE FOLLOWING.

6.1. A site for a trailer or motor home located near the existing entrance of Seven Points Recreation Area.

Electric, water, sanitation, and a VHF-TV antenna are provided. The Government will provide water, sewer, power, and sanitation at no cost to the contractor. The contractor must make arrangements for and pay all fees associated with the phone hookup and resulting monthly fees. The contractor may locate at the site for his/her overnight use, a trailer or RV unit. Such unit shall be factory made, neat in appearance and acceptable by the Government. Converted camping units (i.e. converted buses, homemade pickup campers, etc.) may not be acceptable. The contractor is responsible for maintaining the area around the site in a neat and clean condition at all times. The Government will provide mowing services. Gardens are not permitted without approval of the Project Manager. If the site is not elected to be utilized by the Contractor, the Government reserves the right to use the site for volunteer hosts, or for other purposes as necessary.

6.2. The Government will provide permit forms, car passes, envelopes, recreation equipment, and handout materials, such as information pamphlets, copies of Title 36 CFR, camping regulations and campground maps as needed. During the Base Year the Government will provide initial camper registration orientation and job orientation as deemed necessary by the Corps, up to eight (8) hours total, for both campgrounds combined, to the contractor and employees. Training of additional employees will be the responsibility of the contractor. The Corps will monitor the results of that training to ensure that new employees are properly trained. Two (2) hours of training will be available from the Corps at the contractor’s request for each Option Year. Corps provided training and orientation will be during duty hours.

6.3. A depository safe is located in each of the two entrance stations. At the Seven Points Entrance Station the Corps may have the combination changed by a bonded locksmith at the beginning of each contract year. The Authorized Fee Cashier will be advised of the combination, one sealed copy will be sent to the Office of Security and Law Enforcement in Baltimore, and one secured in the Raystown Lake Operations Manager’s office. The safe combination may also be changed if a different Authorized Fee Cashier is appointed. The safe contains a drop slot for Fee Collector use. The Susquehannock Entrance Station contains a keyed drop safe, upon which keys will be issued and collected at the beginning and end of each contract year.

6.4. Janitorial services for the Seven Points Entrance Station are provided on a weekly basis. This included floor, trash, and restroom service.

6.5 Refuse services for waste deposited into the receptacle outside the entrance stations. Waste generated by the contractor at the Park Attendant campsite while using each of the sites will be disposed of by the Government; however, transportation of the solid waste to the designated dumpster will be the responsibility of the Contractor (if applicable).

6.6. A sign located at the entrance to the contractor overnight trailer site indicating that the contractor lives in the camper (if applicable).

6.8. The Corps of Engineers, Raystown Lake, will provide the contractor an Operations Manual prior to beginning work. This manual will detail policy, procedures, reports, and provide other useful information.

It will be subject to update and revision each year. The Manual is available for review upon request.

6.9 A telephone and radio for communicating with Corps’ personnel and the public.

7.0. PERSONNEL REQUIREMENTS: TO INCLUDE AGE, HEALTH, SUITABILITY

7.1. Contractor Personnel. A list of all employees required to satisfactorily perform the requirements of this contract shall be furnished by the Contractor. The Contractor shall provide adequate supervision of his/her employees to ensure compliance with contract specifications.

7.2. All Contract Employees must meet the following requirements prior to starting and during the performance of this Contract.

U.S. CITIZEN: Contract Employees must be citizens of the United States of America, be an alien under lawful admittance for permanent residence as evidenced by an Alien Registration Receipt Card (Form 1-151), or be able to present other INS evidence that employment will not affect his/her immigration status.

AGE: Contract Employees must be at least 18 years of age.

DRIVERS LICENSE: Contract Employees must possess a current driver’s license valid in the Commonwealth of Pennsylvania.

GENERAL: Contract Employees must be in good health. The Contractor shall ensure on-site representative(s) ability to communicate in the English language.

7.3. All personnel hired by the contractor during the course of the contract shall be at least 18 years of age.

7.4. Due to the nature of the services to be rendered, the contractor shall ensure that employees are in good general health, eyesight correctable to 20/20 (Snellen) and be capable of hearing or correctable to hear normal conversation.

7.5. The contractor and employees must be able to read and speak the English language with the equivalency of a high school graduate and have the ability to count money, make change, add columns of figures, input computer data, and write legibly.

7.6. The contractor and employees will be computer literate to the degree of basic typing, keyboard operation, and the ability to operate a Windows based computer program. The Corps of Engineers reserves the right to require the contractor and employees to demonstrate adequate proficiency prior to the start of each contract year.

7.7. Misconduct. The Government reserves the right to dismiss Contract Employees or terminate the contract for failure (single or repetitive) to meet any of the requirements and standards contained herein;

or which causes discredit to the Government or Contractor, as determined by the COR.

7.8. The contractor and employees shall permit only authorized persons behind the counter in the entrance station, except in emergency situations. Only authorized fee collectors, cleaning contractors and Corps employees will be allowed behind the counter in the station. Corps personnel not on duty or not on official business are not permitted in restricted areas of the entrance station.

7.9. Use of tobacco products is prohibited in all government buildings and vehicles. Pets are restricted according to Corps regulations (Title 36 CFR). Dog yards and runs will not be permitted at the attendant trailer site.

7.10. No citizen band radios will be permitted in the entrance station. Cots are not permitted. Radios and TV's are permitted but shall be used with discretion and not in a manner that would interfere with performing contract duties. They will be placed and used in a manner not to be visible or audible to visitors.

8.0. SAFETY.

8.1. The Contractor and Contract Employees will meet all applicable requirements of Corps of Engineers Manual EM 385-1-1 dated 15 September 2008 entitled “Safety and Health Requirements Manual” (website location http://140.194.76.129/publications/eng-manuals/em385-1-1/2003_Arabic/toc.html), OSHA Regulations, and all State and Local safety codes while in performance of this contract.

8.2. Accident Prevention Plan. The Contractor shall develop and submit a written detailed accident prevention plan. This plan must indicate in detail the general policies and procedures for safe operation in the accomplishment of this contract. A cover letter identifying the Contractor or Company name, address, phone number, email (if applicable), Contract number and current year will accompany the plan. The plan shall show how the Contractor intends to perform all services in full compliance with the safety requirements set forth in EM 385-1-1.