Automatech - SOW.docx
DOCX document 30 KB Posted
- Attached to
- GE DIGITAL SOFTWARE SUPPORT-M3-0023 Federal contract opportunity
- Solicitation number
- N0017424R0141
About this file
This document is a Statement of Work (SOW) for a GE Digital Technical Support program. It outlines the requirements for the Naval Surface Warfare Center Indian Head Division (NSWC IHD) to obtain phone and electronic technical support from a contractor to assist the Controls & Tooling Design Branch in providing data from Programmable Logic Controllers (PLCs) and Human Machine Interfaces (HMIs) to support mission needs.
The SOW requires the contractor to provide real-time phone support, the latest software and firmware updates, and 24/7 access to a technical knowledge database. This support is being procured through a firm-fixed price purchase order under Solicitation Number N0017424R0141, which is a small business set-aside. Quotes are due by July 22, 2024, and the Government intends to evaluate quotes on a lowest price technically acceptable basis without discussions. The total quote amount is not to exceed $250,000.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| RFQ N0017424R0141.pdf |
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Text version
STATEMENT OF WORK
FOR
GE DIGITAL TECHNICAL SUPPORT
1.0 PURPOSE
The Naval Surface Warfare Center Indian Head Division (NSWC IHD) Energetics Manufacturing Department (M), Industrial Support Division (M3), Controls & Tooling Design Branch (M31) requires a GE Digital Technical Support Program for phone and electronic technical support to assist M31 in providing Data from Programmable Logic Controllers (PLCs) and Human Machine Interfaces (HMIs) to provide M with reliable, available and data retrieval to support mission needs.
2.0 SCOPE
The Contractor shall provide phone and electronic support to the Controls and Tooling Design Branch for assistance installing, configuring and maintaining GE Digital Historian Software covered under the Technical Support Agreement. Services provided will include access to current software and firmware updates, troubleshooting and providing solutions, and assistance with basic programming tasks.
3.0 REQUIREMENTS
1.) The Contractor shall provide real-time phone GE Historian Product Support 0800 – 1700, Monday – Friday.
2.) The Contractor shall provide the latest Software and Firmware Updates for all licenses and hardware covered by the Technical Support Agreement. These updates shall be available 24x7x365 from the GE Digital Website.
3.) The Contractor shall provide 24x7x365 access to its Technical Knowledge Database.
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