Attachment.pdf

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Attachment 1 - Statement of Work Items 1-5

Item 1 – IHS Customized AutoCAD Classroom Training

1.1- General Information The contractor shall furnish all labor including certified instructor, materials, equipment transportation and incidentals necessary to provide customized classroom training completed either face-to-face or via the web. Typical classroom sizes, for IHS provided venues and for Contractor provided venues, range between 8-11 students, but there may be occasions where there may be more or less students requiring training. With the exception of web based training, any class sizes that are less than eight students or over eleven students per session a supplemental agreement may be negotiated based on the schedule prices.

For Items 0001A, 1001A, 2001A, 3001A, and 4001A in the Schedule of Items, the IHS will provide the venue for the classroom training either at a commercial facility such as a hotel or within an IHS owned or leased facility. Potential locations for IHS training venues can be found in the attached exhibits 2 & 3, but may take place at other geographical locations as required.

The Government will reimburse the Contractor’s instructor for travel, lodging, and per diem costs in accordance with the Federal Travel Regulation:

http://www.gsa.gov/portal/content/104790. All other costs shall be included, fully burdened, in the Contract’s price schedule for these items. Example courses are as follows:

3-Day -24hr - AutoCAD Fundamentals

2-Day -16hr - AutoCAD Fundamentals Refresher

4-Day – 32hr Civil3D Fundamentals

3-Day – 24hr - Civil3D Refresher

5-Day – 40hr

Unless otherwise requested, all trainings should be on 2015 software until January 2018.

After January 2018, all trainings should be on 2018 software unless otherwise requested.

For Items 0001B, 1001B, 2001B, 3001B, and 4001B in the Schedule of Items, the Contractor shall provide the venue for the classroom training. IHS students will travel under Government funding to the Contractor provided venue. All other costs shall be included, fully burdened, in the Contract’s price schedule for these items. Example courses are as follows:

3-Day -24hr - AutoCAD Fundamentals

2-Day -16hr - AutoCAD Fundamentals Refresher

4-Day – 32hr Civil3D Fundamentals

3-Day – 24hr - Civil3D Refresher

5-Day – 40hr – AutoCAD and Civil 3D Topics

For Items 0001C, 1001C, 2001C, 3001C, and 4001C in the Schedule of items, the Contractor shall provide the web training platform for the web version of the classroom training. IHS students will utilize their workstations and IHS software. Web based classroom trainings should support up to 25 participants. All other costs shall be included, fully burdened, in the Contract’s price schedule for these items. Example courses are as follows:

3 Day – 24hr – AutoCAD Fundamentals

4 Day – 32hr – Civil3D Fundamentals

3 Day – 24hr – Customized AutoCAD and Civil3D Intermediate/Advanced

4 Day – 32hr – Customized AutoCAD and Civil3D Intermediate/Advanced

Items 0001A, 1001A, 2001A, 3001A, 4001A, 0001B, 1001B, 2001B, 3001B, 4001B, 0001C, 1001C, 2001C, 3001C, and 4001C are optional items, which may be ordered at any time during the Contract’s period of performance. Prior to exercising the option, the Government will provide the Contractor with the dates that training is required, the number of students in attendance, and the location of the training if applicable. There is no guaranteed minimum or maximum amount of classroom or web based training for each of the above items, but should training as described in this contract be required, the contractor shall provide it under the terms and conditions and prices of this contract.

From fiscal years (FY) 2012-2016 the Government ordered the following courses with between 8-11 students attending:

FY 12 IHS Venue:

1, 3-Day -24hr - AutoCAD Fundamentals , Albuquerque, NM March 13-15, 2012 1, 2-Day -16hr - AutoCAD Fundamentals Refresher, Albuquerque, NM April 9-10, 2012 1, 4-Day – 32hr Civil3D Fundamentals , Minneapolis, MN May 7-10, 2012 1, 3-Day – 24hr - Civil3D Refresher, Albuquerque, NM April 11-13, 2012

FY 13 Contractor Venue:

1, 3-Day -24hr - AutoCAD Fundamentals , March 12-14, 2013 1, 3-Day – 24hr - Civil3D Refresher, April 30-May 2, 2013

FY 14 IHS Venue:

1, 4-Day -32hr – Civil3D Refresher plus1 day Navajo specific, Shiprock, NM November 4-7, 1, 3-Day -24hr - AutoCAD Fundamentals, Albuquerque, NM, February 25-27, 2014 1, 4-day -32hr Civil3D Fundamentals, Albuquerque, NM March 17-20, 2014 1, 4-Day – 32hr Civil3D Fundamentals, Flagstaff, AZ August 5-8, 2014

FY 15 IHS Venue:

1, 4-Day – 32hr Civil3D Fundamentals, Sacramento, CA November 3-6, 2014 1, 4-Day – 32hr Civil3D Fundamentals, Albuquerque, NM May 12-15, 2015

FY 16 Web Based:

1, 1-Day – 8hr ACAD Fundamentals 1, 3-Day – 24hr AutoCAD Fundamentals 1, 4-Day – 32hr Civil3D Fundamentals

All trainers shall be certified Autodesk trainers thru the Autodesk® Certified Instructor (ACI) program, be designated as “Autodesk Gold Partners” or be able to demonstrate the ability to deliver complete Autodesk software solutions and be versed with its applicability to the IHS user. The majority of trainings will be focused on AutoCAD and Civil 3D Autodesk products;

however, the contractor shall have capability to conduct trainings for all products within the IHS Autodesk software portfolio including Map 2015 and Building Design Suite 2016. Customized trainings shall focus on typical IHS projects including point management, surface creation, alignments, grading (lagoon site), pipes, and project management (sheet set manager, x-referencing, map functionality to link drawings). Advanced customized trainings shall focus on corridor tool application to pipes, lagoons, and access roads, style development, and other advanced skills. Since the majority of the work that IHS does is civil infrastructure, the Contractor shall have instructors specializing in civil infrastructure.

The contractor shall develop training agendas in consultation with the IHS AutoCAD Management Group sometimes referred to as the Management Group or Steering Group and the Environmental Health Support Center Training Coordinator. Provide a finalized training agenda and training course objectives to the EHSC Training Coordinator and the Management Group a minimum of 90 days prior to each scheduled session.

The IHS upgrades software on a three year cycle based on the third release of each Autodesk platform. IHS will be upgrading to 2018 software by January 2018. The contractor shall base all classroom (and web based trainings) for the base year through 2017 on 2015 software and after 2017 on the 2018 software.

1.2 – Classroom Training Award and Cancellation

The IHS will exercise an option for a classroom training (including web-based classroom trainings) order within 21 calendar days of the start day, inclusive, of any planned session.

Should the IHS cancel the training after award, the IHS will attempt to reschedule or cancel with a supplemental agreement-modification if necessary.

What When Responsibility Specific Session(s) agendas, location(s) established.

Within 120 days of start Contractor & IHS

Final agenda approved Within 90 days of start Contractor & IHS Pre and post quizzes approved Within 30 days of start Contractor & IHS Award of optional items(s) Within 21 days of start Contracting Officer

1.3 ‐ Classroom Venue Locations Classroom training venues may be located within the following metropolitan areas within the Continental United States (CONUS) for Item 0001A:

West Coast: Portland, Sacramento, Seattle.

Southwest: Phoenix, Albuquerque, Window Rock- AZ, Shiprock-NM, Tucson.

Midwest: Minneapolis, Aberdeen-SD, Billings-MT, Bemidji-MN.

Other CONUS: Oklahoma City, Nashville-TN.

OCONUS (outside of CONUS): Anchorage, AK.

For Item 0001B, the Contractor provided venue(s) can be located anywhere within the CONUS or OCONUS – Provided the venue location(s) have major airline access to an airport listed under the GSA City/Pair Program (http://www.gsa.gov/portal/content/103885) and associated ground transportation access from the airport, adjacency to lodging that is listed in the Hotel-Motel National Master List (https://apps.usfa.fema.gov/hotel/), eating establishments, and an over-all safe environment.

1.4 ‐ Classroom Training Standards A. Pre-qualification or skills assessment test: If requested by the IHS, develop and execute an electronically administered pre-qualification or skills assessment test to potential attendees at least 40 days prior to planned training inclusive of the start date. Provide test results and recommendations for proposed students within 30 days prior to the planned training inclusive of the start date. This test shall be executed electronically and may use the website under Item 2 as its point of entry or platform.

B. Daily Schedule: Classroom sessions shall start in whole at 8:00am and end at 5:00pm with a one hour break for lunch plus one 15 minute break in the morning and one 15 minute break in the afternoon. The instructor shall be available for questions a minimum of 30 minutes after the end of each class day. Variations beyond incidental occurrences to this are subject to approval by the COR.

Web classroom offering schedule may include multiple four-eight hour sessions spread over a period of up to eight weeks.

C. Qualification AutoCAD Classroom Trainer: Shall be certified Autodesk trainers through the Autodesk® Certified Instructor (ACI) program, be designated as “Autodesk Gold Partners” or able to demonstrate the ability to deliver complete Autodesk software solutions,and be versed with its applicability to the IHS user. Since the majority of the work that IHS does is civil infrastructure, the Contractor shall have instructors specializing in civil infrastructure.

D. Equipment: Provide all necessary equipment including, but not limited to, software, software licenses, computers with appurtenances for each trainee and the instructor, overhead projector, screen, and microphone. Should some equipment be available through the IHS provided venue/facility, its use will be agreed to by both the contractor and IHS and the price reduced accordingly by mutual agreement. The contractor shall be responsible for any of its provided equipment failures or malfunctions.. The contractor shall be responsible for any theft, damage or loss of its provided equipment while in transit and for the duration of any classroom session.

E. Reference Manuals: Provide spiral bound or three ring binder reference manuals for each attendee of a classroom session to include exercises completed during the course and reference material for future use. The reference manual shall be provided to attendees at the start of each session. If reference manuals are more than 1-inch thick or otherwise untenable for a student to pack home, provide shipping of manuals to each attendee’s work location at the end of each training course for delivery within 7 business days.

Web classroom offerings shall utilize the electronic manuals procured under Item 2 in lieu of hard copy manuals.

F. Learning Evaluation (Pre and Post Quizzes): Develop, deliver, and evaluate training course pre-quiz and post-quiz to each participant to determine achieved learning. Submit drafts of quizzes to the Management Group for approval within 30 days of the start of each training course. Within 15 calendar days of the class completion date, submit copies of the quiz results (including copies of the individual quizzes) along with a summary table including student name, score on the pre-test, score on the post-test, and percent score change. Provide a summarization of class results based on average pre-test score, average post-test score, and percent score change.

For web-based course offerings, in addition to the pre and post quizzes, collect and document receipt of a minimum of three screen shots of different class exercises per web session per student (e.g., if a course had six four-hour sessions, a total of 18 screen shots per student would be required). Evaluate screenshots to determine student’s ability to complete the exercise. Within 15 calendar days of the class completion date, provide a summary sheet including each student’s name, confirmation that all screenshots were received, and whether or not the exercises appeared to be complete. If not complete, document any interactions you had with the student to assist them.

G. Certificates: Provide certificates to each attendee and a copy of each certificate to the

EHSC Training Coordinator (in electronic format, preferably pdf) within fourteen calendar days of the completion of the training course.

H. Continuing Education Units (CEU) and Professional Development Hour (PDH): Provide

CEUs or PDHs for any classroom training if attainable and applicable

I. Course Evaluations: Provide course evaluations to each training attendee to fill out at the completion of the course based on the EHSC standard evaluation template. Submit copies of the original course evaluations and a scoring summary/average with summarized comments for each course to the EHSC Training Coordinator within fourteen days of the completion of each training course. Substantial student complaints or concerns regarding the course content, method or instructor shall be addressed immediately by both the contractor and IHS for resolving. Unacceptable aspects of any training session may be subject to a reduction in pay under 52.212-4 (a) Inspection: or if repeated failure to improve, 52.212-4 (m) Termination for Cause.

Definitions:

Substantial – Average student evaluation scores for any given line item less than 2.75 out of a point scale of 1-5 with 5 being the highest score. Exception: IHS selected training venue ratings

Unacceptable - Average student evaluation scores for any given line item less than

2.0 out of a point scale of 1-5 with 5 being the highest score. Exception: IHS selected training venue ratings

J. Non-student classroom observers: Each session may have one or more IHS non-student observers with technical background in the subject matter that may provide incidental input or assistance but will not materially interfere with conduction of the course or alter the terms and conditions of the contract. The CO, COR or a designated inspector may observe a session at any time.

End SOW Item 1

Item 2

Web Based Support, Web Delivered Training & Web On Demand Training

2.1‐ General Information

2.1.1 – Access Accounts

Provide user accounts for up to 250 IHS users within 21 calendar days of base year contract award. Update user accounts regarding new users or deletion of users within 36 hours upon request from the COR or their designee for the duration of the contract.

2.1.2 – Web Content

Provide 24/7 access to white papers, tips and tricks/blogs, Frequently Asked Questions, and recorded IHS trainings. Include download access for all support papers and videos.

All support papers and videos shall be Section 508 compliant. Refer to http://www.hhs.gov/web/section-508/making-files-accessible/index.html# for document and video requirements.

2.1.3 – Electronic Training Manuals

Provide complete training manuals used in the AutoCAD Fundamentals Training Course and the Civil 3D Fundamentals Training Course for the duration of each contract period. Include link to download training manual with web content described in 2.1.2 above.

2.2 ‐ Live Web Based Trainings

2.2.1 Training Platform

Provide all IHS users under this solicitation access to a web based training platform such as Go To Meeting, WebEX, or other equivalent platform that allows access for up to 50 users to connect concurrently over the internet. The Contractor shall be able to share their desktop for viewing as well as change presenters to allow others to share their desktop. The Contractor shall provide a toll free conference phone number for the session audio. Audio provided by the web based training platform only will not be accepted as many IHS users do not have access to microphones at their workstation.

2.2.2 ‐ Quantity, Topics, Delivery and Frequency & Scheduling

A. Bi-Monthly Live Training - Provide a minimum of one two-hour live session every two months (6 total) covering various topics relevant to IHS. Bi-monthly live trainings shall be scheduled on the same day and time of each month with exception of Federal holidays.

Should a training fall on a Federal Holiday, the training shall be scheduled for the first working day after the holiday unless mutually agreed upon by both the Contractor and

IHS.

B. Periodic Advanced Topic Live Training – Provide a minimum of four, four-hour live sessions throughout each year. Trainings to be scheduled on mutually agreed upon dates, typically between October and February.

C. Topics: Topics of web based courses will vary based on the needs of the IHS.

Coordinate topics with the Management Group during the monthly committee meeting conference calls. Examples of training topics:

Pipes; Sanitary Sewer Analysis; Grading (lagoon focus); dssam files; Survey/Points;

Surfaces; Alignments: Quantity take-off; File management (data shortcuts, x-refs, etc.)

D. Synopsis and Weblinks: Provide the training link and a brief synopsis of the training topic to the Management Group a minimum of fourteen calendar days in advance of each training to allow time for the Management Group to review and distribute to the Autocad user group.

E. Recordings for Bi-Monthly & Periodic Advanced Training Topics: Record each web based training, provide close captioning, and provide links for streaming video and for downloads of the training to the Management Group within three working days of each training. Post process each training to a generic video player extension and submit post processed videos via DVD or thumb drive disk to the COR or their designee, normally the Management Group quarterly.

F. Transcripts for Bi-Monthly & Periodic Advanced Topics: In accordance with Section

508 compliance, provide transcripts (electronic file) of all recorded webinars to the COR or their designee with the video recordings. Make transcripts available for viewing and download in conjunction with the video as part of the web content.

G. Attendance Records for Bi-Monthly & Periodic Advanced Topics: Provide attendance records for each web based training to the COR or their designee at end of each calendar year quarter by March 31, June 30, September 30, and December 31. For non bi-monthly web based trainings, provide attendance records to the COR or their designee within fourteen calendar days of completion of the training.

H. Handouts for Periodic Advanced Topics Only: Provide handouts/training materials for each advanced topic web based training. Handouts shall be in a docx, pptx, or pdf format and e-mailed to training attendees seven calendar days before the training and also be available for download or e-mail during the training session. A copy of the handouts shall also be e-mailed to the EHSC Training Coordinator and the Management Group seven calendar days before the training.

I. Certificates for Periodic Advanced Topic Only: Provide certificates to each training attendee and a copy of the each certificate for all students that attend a minimum of 75% of the webinar to the EHSC Training Coordinator within fourteen calendar days of the completion of the training course.

J. Pre-qualification – Skills Assessment Quiz for Periodic Advanced Topics Only: If requested by IHS develop and execute an electronic pre-qualification quiz to potential training attendees for training courses a minimum 40 calendar days prior to the training.

Provide quiz results and recommendations for proposed students a minimum of four days prior to the scheduled training.

K. CEU and PDH Certifications for Periodic Advanced Topics Only: Provide CEU or

PDH certification to each training attendee and a copy of the certification to the EHSC Training coordinator within fourteen calendar days of the completion of the training course.

L. Course Evaluations for Periodic Advanced Topics Only: Provide electronic course evaluations to each training attendee to fill out at the completion of the course. Submit copies of the original course evaluations and a scoring summary/average with summarized comments for each course to the EHSC Training Coordinator within fourteen days of the completion of each training course.

End Item 2 SOW

Item 3 – Direct Telephone Support

3.1‐ General Information Direct telephone technical support for IHS users where through a toll-free number the IHS user encountering a problem or posing a question, generally other than program or system failures, has available live expert assistance in resolving their issues in real time or have initiated a systematic resolution procedure for issues or problems not resolved in real time.

Provide live telephone technical support to approximately 25 IHS Autodesk software users per month. Support to include software/hardware malfunctions, installation support, and “How To” support that can be resolved within 30 minutes or less for all software products in the IHS portfolio. This item is not meant to address user training deficiencies. The goal is to resolve quick issues to allow the IHS user to continue progress on their task. “How To” questions typically range from how to get a profile label to show up to where to adjust a style to change the look of an object.

Calls may be recorded utilizing the customary and usual practices of the industry.

3.2 ‐ Access and Availability Provide a toll free number(s) available to approximately 250 IHS users to call for assistance with all products within the IHS portfolio within twenty-one days of award. Based on the previous 5-year contract, the anticipated call volume is less than 25 calls per month. Update number as needed during the duration of the contract. Notify all IHS users of toll free number changes.

Live telephone support shall be available Monday through Friday (exception of Federal Holidays) to all IHS users from 8:30am Eastern Time to 3:30pm Pacific Time. If a live person is not immediately available, callers shall be clearly prompted to either stay on the line or leave a message.

Calls received outside of business hours will be greeted with recorded message identifying the IHS AutoCAD User Help Line, the normal operating hours of the help line and the option to leave a voice mail.

3.3 ‐ Problem Response Time

3.3.1 Calls Answered by Live Assistor

The assistor will identify him/herself by name, document the caller’s name, position, location, and their call-back number before resolving any questions or issues the caller may have. Should further research of the issue be required, appraise the caller of the situation and arrange a call back time within one hour or at practicable agreed upon time.

3.3.2 Calls Answered Voice Mail

The answering message shall request the same caller information as in 3.3.1.

If a voicemail message is received within the business hours of the operation, respond within one hour of the voice mail. For voice mails received after business hours respond the morning of the next business day.

3.3.3 Calls Related to Program Failures

Technical issues related to program failures or license issues, the Contractor shall notify Management Group within 24 hours to report the problem and provide a resolution. The Management Group will forward the issue and the resolution to the entire IHS ACAD user group to reduce the call volume to the help line. A main contact name and number for the IHS person with this responsibility and an alternate will be provided by the Government.

3.4 ‐ Issue/Problem Tracking System and Reporting Provide an issue tracking system from initial call through resolution. The system process shall include the name of the caller, time of call and subsequent calls, the issue synopsis, and resolution.

Provide a monthly summary to the Management Group of all support calls including name of caller, date, time of call, product, issue, and time of issue resolution. This information shall be submitted to IHS, within a reasonable timeframe, anytime upon request.

End Item 3

Item 4 – AutoCAD Program Support – AutoCAD Manager

4.1 ‐ Management Group Support The Indian Health Service Office of Environmental Engineering & Health (OEHE) is advised by a IHS National Autodesk Management Group (referred to as Management Group) comprised of approximately nine IHS employees representing OEHE headquarters, engineers, engineering drafters, information technology officers, and training services. This committee provides OEHE with recommendations regarding software inventory, training (topics and quantity), national templates, license server operation, and all other issues related to drafting.

The current IHS portfolio (valid thru September 2018) includes the following (all software is networked):

Civil 3D – 110 seats

AutoCAD – 43 seats

Map – 5 seats

Raster – 9 seats

Plant 3D – 6 seats

Building Suite Premium – 10 seats

Building Suite Ultimate – 1 seat

ACAD Electrical – 2 seats

Infrastructure Suite Ultimate – 3 seats

The typical OEHE project consists of water and wastewater utility design and construction. The majority of drawings are two-dimensional line drawings utilizing surfaces, profiles, piping alignments, pipes, and grading objects. Many drawings also include background images. IHS does not design or construct subdivisions or roadways with the exception of site access roads which are typically simple gravel roads.

The AutoCAD Manager shall serve as a technical expert on the Management Group that meets monthly to discuss support issues, versioning strategies, hardware challenges, license server issues, license quantities and renewals, trainings, templates, user manuals, and all other issues related to the Autodesk products within IHS. Currently, the committee meets via conference call with webex (provided by IHS) for two hours the third Thursday of every month at 1100 AM Eastern Time.

4.1.1 Management Group Support: Monthly Meetings

A. Attendance: Attend and participate in full two hour monthly Management Group meeting (teleconference with Adobe Connect provided by IHS).

B. Participation: Provide feedback and guidance as appropriate on all meeting topics. Complete tasks assigned during the monthly meeting within the timeframes established during the meeting. Example tasks include providing hardware recommendations, follow-up on support service issues, and template support.

4.1.2 Management Group Support: Data Tracking Graphs

A. Trouble Ticket Reports: Provide graphs documenting number of trouble tickets/support calls created by month, ticket breakdown by product, number of tickets created by user, number of tickets per year, and a ticket per month comparison that includes each contract year awarded. Provide electronic graphs to the COR by the 15th of each month for use in the monthly meetings.

B. Webinar Attendance Reports: Provide graphs documenting the number of webinars attended per attendee, number of attendees per individual webinar topic, number of attendees per general webinar topic (e.g., water, wastewater, tips and tricks) and a comparison of attendees per month that includes each contract year awarded. Provide electronic graphs to the COR by the 15th of each month for use in the monthly meetings.

4.1.3 Management Group Support: Communication Protocols

A. Receipt of Request: Acknowledge receipt of e-mail or phone request from COR or designee, usually the Management Group, within two working days and provide timeframe for official response if request cannot be addressed immediately.

B. Response: Provide official response to request within five working days unless otherwise approved by COR.

C. Availability of AutoCAD Manager: If the Contractor’s AutoCAD Manager is not available for a time period exceeding five business days, designate an alternate contact and provide contact information to the COR and Management Group a minimum of five calendar days in advance. Regardless, an alternate with contact information for the Contractor’s AutoCAD Manager given any unplanned absence or unavailability shall be provided.

4.2 ‐ Standards Creation and Maintenance Serves as the technical expert for IHS and provide guidance/direction on National IHS Standards including the National Civil 3D Template and the IHS user manual.

Manage software deployment images of all products within the IHS portfolio to the Management Group (or their delegate). This item will apply primarily to new software products and development/revision of software deployment instructions in appropriate option years if exercised.

4.2.1 National Template

A. Participate in the template revision process through the Management Group by providing recommendations and creating/updating proposed changes list during the months of August through October of every contract year.

B. Complete all recommended revisions to the National Template and associated files including the standard sheet set (.dst file), linetype files, pipe/structures catalog, and all other external files required for the template to be most effective by December 1 of each contract year.

C. Errata: Provide a draft document detailing all changes made to the template by

December 1 of each contract year. Provide revisions of the errata within two calendar days upon request(s) from the Management Group. Provide final document to the Management Group no later than December 15 of each calendar year for distribution to the IHS ACAD user group.

4.2.2 ‐ IHS User Manual The IHS User Manual is an IHS policy based best practices approach with pictures and processes detailed in methodology and how/what a completed project is supposed to be organized and look like in the final drawing product.

A. Manual Maintenance: Review the manual by June 30 of each option year and provide recommendations to the Management Group for changes. Once changes are approved, update the manual and provide electronic versions in a .docx format.

Provide a draft manual to the Management group by September 30 and the final revised manual to the Management Group by December 1 of each calendar year.

4.3 ‐ Autodesk Product Support, Deployment instructions, and Software Management Serve as a technical expert on Autodesk product deployment and routine management and installation of software. Provide liaison activities with Autodesk to ensure the IHS has full advantage of the complete line of Autodesk products in the IHS software portfolio.

4.3.1 Deployment Instructions

A. Deployment Instructions: Provide IHS customized software deployment instructions within five working days of request by the Management Group for products within the IHS portfolio. Provide all instructions to the Management Group or their designee.

4.3.2 Autodesk Product Software Support

A. License Files: Provide license files within two working days of request for up to five servers. Coordinate license quantities for each license file with the COR or their designee. COR or designee to provide MAC addresses and server names to Vendor.

B. Software Management: Provide assistance with Sam Lite Reporting (including provision of a license file) or provide an open source code program to track license usage for the Alaska and the Nashville license servers within 3 working days of request. At a minimum, software shall report high water simultaneous usage based on user specified date range for each software piece on the license file (by software program total and by software version – e.g. Civil3D 2012 versus Civil3D 2015).

4.3.3 Autodesk Product Support: Liaison Support

Facilitate efficient interaction between Autodesk company representatives and the IHS Management Group. Facilitate efficient interaction between the software provider (currently DLT Solutions through 2018) and the Management Group. Coordinate, as necessary, interaction between Autodesk, DLT Solutions or their successor, and the Management Group to maximize the benefit of using Autodesk products to the IHS at minimum cost.

End Item 4

Item 5 – Classroom Training Travel

Travel costs, including transportation, lodging, subsistence, and incidental expenses incurred by the contractor's personnel or consultants while in a travel status in connection with the performance of services required by this contract, will be reimbursed for the actual costs incurred (without profit or G&A) which shall not exceed the estimated amount listed in the contract, unless authorized by a Contracting Officer. Air fares shall consist of the actual, but not to exceed the lowest customary standard, coach, or equivalent airfare during normal business hours or as otherwise provided in FAR 31.205-46(d).

Per diem and/or mileage costs are limited to rates set by the Federal Travel Regulations, per FAR 31.205-

46. The parties recognize that it may be necessary to cancel or reschedule a meeting. Where rescheduling or cancellation was due to unforeseeable cause(s) beyond the control and without fault or negligence of the Contractor, penalties imposed by airlines or other travel related services shall be treated as allowable reimbursable costs under this contract.

Federal Acquisition Regulation (FAR) clauses 52.216-7, Allowable Cost and Payment; and 52.232-20, Limitation of Cost are applicable to the reimbursable items associated with the travel determined to be necessary in the performance of this contract. All travel, subsistence and local transportation in support of this contract will be in accordance with rates set by the Federal Travel Regulations.

End Item 5

SOURCES SOUGHT QUESTIONNAIRE

Company Name: ______________________________________________________________________

Point of Contract (Name & Position): _____________________________________________________

Mailing Address:

Phone: _______________ Fax: _________________ Email: ______________________ DUNS Number: ______________________ CAGE Code: ______________________

NOTE: The Government will not publish responses outside the Indian Health Service (IHS), Division of Engineering Services (DES)-Seattle, WA; it will use information collected as a tool for the upcoming acquisition strategy. Please submit your responses no later than August 5, 2016 by 2:00 PM (PST) via email or facsimile to: Anthony Buch, Anthony.buch@ihs.gov , 206-615-2790.

Please note, the quality and completeness of responses will help NOAA determine what acquisition strategy will be used.

1. Is your company registered with the System for Award Management (SAM) website (https://www.sam.gov)?

[ ] yes [ ] no

2. Is your firm eligible for participation in one of the following small business programs? If so, please indicate the program.

[ ] yes [ ] no Small Business (SB) [ ] yes [ ] no Historically Underutilized Business Zone (HUBZone) [ ] yes [ ] no Small Business 8(a) [ ] yes [ ] no Small Disadvantaged Business (SDB) [ ] yes [ ] no Economically-Disadvantaged Women-Owned Small Business (EDWOSB) [ ] yes [ ] no Women-Owned Small Business (WOSB) [ ] yes [ ] no Service-Disabled Veteran-Owned Small Business (SDVOSB) [ ] yes [ ] no Veteran-Owned Small Business (VOSB) [ ] yes [ ] no Other (please specify)

3. If the Government selected your firm, how many calendar days would your firm need after contract award date before you could completely setup and begin providing services?

[ ] Immediately [ ] 10 days [ ] 15 days [ ] 30 days [ ] Other ____________

4. What is the commercial standard in your industry regarding the frequency of invoicing for the required services?

[ ] Monthly [ ] Quarterly [ ] Other ____________

5. Is your firm currently providing similar services under any other Government contract(s) (including General Services Administration, aka GSA)? If so, please provide the contract number, Government agency, a Government point of contact, and a brief description of services for each.

6. Does your firm and/or subcontractor(s), partner(s), etc. have experience and/or capability providing the following:

a) Furnishing all labor including certified instructor, materials, equipment transportation and incidentals necessary to provide customized AutoCAD classroom training completed either face-to-face or via the web at Government provided venues or Contractor provided venues for typical classroom sizes ranging between 8-11 students, except for web based, but there may be occasions where there may be more or less students requiring training.

b) Experience:_______________________________________________________________________ Capability:________________________________________________________________________

c) Providing trainers certified thru the Autodesk® Certified Instructor (ACI) program, designated as

“Autodesk Gold Partners” or be able to demonstrate the ability to deliver complete Autodesk software solutions and be versed with its applicability to the IHS user. Providing trainers with specialized civil infrastructure experience. Providing trainings primarily on AutoCAD and Civil 3D Autodesk products, but also for all products within the IHS Autodesk software portfolio including Map 2015 and Building Design Suite 2016. Provide customized trainings focusing on typical IHS projects including point management, surface creation, alignments, grading (lagoon site), pipes, and project management (sheet set manager, x-referencing, map functionality to link drawings). Advanced customized trainings focusing on corridor tool application to pipes, lagoons, and access roads, style development, and other advanced skills.

d) Experience:_______________________________________________________________________

Capability:________________________________________________________________________

e) Classroom training at venues that may take place at the following locations: West Coast: Portland, Sacramento, and Seattle. Southwest: Phoenix, Albuquerque, Window Rock- AZ, Shiprock-NM, Tucson.

Midwest: Minneapolis, Aberdeen-SD, Billings-MT, Bemidji-MN. Other CONUS: Oklahoma City, Nashville-TN. OCONUS (outside of CONUS): Anchorage, AK.

Experience:_______________________________________________________________________

Capability:________________________________________________________________________

f) Providing web classroom offering schedule that may include multiple four-eight hour sessions spread over a period of up to eight weeks

Capability:________________________________________________________________________

g) Providing web Based Support, Web Delivered Training & Web On Demand Training.

Capability:________________________________________________________________________

h) Providing direct telephone technical support for users where through a toll-free number the user encountering a problem or posing a question, generally other than program or system failures, has available live expert assistance in resolving their issues in real time or have initiated a systematic resolution procedure for issues or problems not resolved in real time. Providing live telephone technical support to approximately 25 Autodesk software users per month. Support to include software/hardware malfunctions, installation support, and “How To” support that can be resolved within 30 minutes or less for all software products in the portfolio.

Experience:_______________________________________________________________________ Capability:________________________________________________________________________

i) Providing AutoCAD program support.

Capability:________________________________________________________________________

7. How long will it take to respond to a Request For Quote of this magnitude?

_________Days

8. Will you perform all the contract requirements or will there be teaming arrangements? Do you have teaming/subcontracting agreements in place? With what firms?

[ ] yes [ ] no

9. How would you measure successful performance?

10. How would you mitigate any conflict of interest?

11. Can the scope be done against a GSA Federal Supply Schedule or should this be done as Open Market – Commercial

[ ] GSA Federal Supply Schedule [ ] Open Market

Please explain your answer:

12. Are the labor classifications / position descriptions in the Statement of Work (SOW) appropriate or are there other labor classifications required to perform the tasks stated in the SOW? Please provide alternatives or additions:

13. Provide any additional feedback that you feel is relevant (e.g., problems or any other issues experienced with similar contracts and how issues were resolved, suggestions on the best way to structure the price schedule, is the SOW adequate or could it be structured better, etc.):

Again, we thank you for taking the time to assist us in gathering this information! The quality and completeness of responses will help IHS determine what, if any, set-aside will be used.