Attch 1 Sunshade Inspection and Maintenance PWS.pdf

FA 309921Q0009

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

FOR

47 FLYING TRAINING WING LAUGHLIN AFB TX SUNSHADE INSPECTION AND MAINTENANCE

FA309921Q0009

TABLE OF CONTENTS

SECTION A: DESCRIPTION OF SERVICES

1.0. SCOPE OF WORK

1.1. Background

1.2. Mission

1.3. Scope

2.0. PROGRAM MANAGEMENT

2.1. Responsibilities

2.2. Maintenance Documentation

2.3. Planned and Contract Work

3.0. SAFETY

3.1. Service Provider Liability

3.2. Spill Notification

3.3. Safety and Health Program

3.4. Safety Notification and Reporting

4.0. SECURITY

4.1. Obtaining and Retrieving Identification Media

4.2. Service Provider Vehicles.

4.3. Pass and Identification Items

4.4. Security Clearance Requirements

4.5. Employee Identification

4.6. RESERVED

4.7. RESERVED

4.6. Security Training.

4.7. Additional Security Requirements

4.8. Freedom of Information Act Program (FOIA)

4.9. Reporting Requirements

4.10. Physical Security

4.11. Traffic Laws

4.12. Healthcare

4.13. Weapons, Firearms, and Ammunition

4.14. Reporting

4.15. Photography

5.0. PERFORMANCE MANAGEMENT

5.1. Performance Management

5.2. Quality Control Manager

5.3. Performance Evaluation

5.4. Performance Evaluation Meetings, Conferences and Workshops

SECTION B: SERVICE DELIVERY SUMMARY

1.0. SERVICE DELIVERY SUMMARY

1.1. Purpose

1.2. Components

1.3. Quality Assurance Surveillance Plan (QASP)

1.4. Right to Survey

1.5. Service Delivery Summary Table

SECTION C: GENERAL INFORMATION

1.0. TRANSITION

1.1. Assuming Functional Responsibility

1.2. Access to Facilities

1.3. Reserved

1.4. Reserved

2.0. SERVICE PROVIDER PERSONNEL

2.1. Service Provider Employees

2.2. Employee Training

3.0. HOURS OF OPERATION

3.1. Duty Hours

3.2. Holidays

SECTION D: APPENDICES

Appendix A Definitions Appendix B Deliverables Appendix C Maintenance Documentation Appendix D Semi-Annual Inspection Report

SECTION A: DESCRIPTION OF SERVICES

1.0. SCOPE OF WORK.

1.1. Background. Preventative Maintenance is the basis of the Air Force policy for existing aircraft sun shade sustainment. The Government’s objective is to maintain safe and reliable aircraft sun shades.

1.2. Mission. The service provider shall sustain aircraft sun shades through scheduled inspections, preventive maintenance, and repair of deficiencies.

1.3. Scope. The scope of this service is to support existing aircraft sun shades on the Laughlin Air Force Base flight line. The Service provider shall provide all management, labor, tools, and materials necessary to inspect, maintain, and repair or replace aircraft sun shades, to include: structure, fabric (as applicable), lights, electric, bird nesting mitigation, lightning protection, obstruction lighting, safety reflective devices, fall protection, as applicable. The service provider shall provide the Contracting Officer’s Representative (COR) documentation of inspection, maintenance, and repair. Existing Laughlin Sun Shades are as follows:

Type/Location Bays Aircraft

T-6 Sunshades Alpha Row 7 7 T-6 Sunshades Baker Row 7 7

T-6 Sunshades Charlie Row 6 6 T-6 Sunshades Delta Row 6 6 T-6 Sunshades Echo Row 7 7 T-6 Sunshade Foxtrot Row 7 7 T-6 Sunshade Golf Row 7 7 T-6 Sunshade Hector Row 7 7 T-6 Sunshade India Row 7 7 T-6 Sunshade Juliet Row 7 7 T-1 Sunshades Romeo Row 6 6 T-1 Sunshades Sierra Row 6 6 T-1 Sunshades Tango Row 6 6

TOTALS 86 86

2.0. PROGRAM MANAGEMENT.

2.1. Responsibilities. The service provider shall, at a minimum, accomplish the following to support aircraft sun shade maintenance requirements:

2.1.1. Inspect, Report, Repair, Maintain, and Document:

2.1.1.1. Inherent structural weakness

2.1.1.2. Corrosion

2.1.1.3. Improper installation

2.1.1.4. Design defects

2.1.1.5. Electrical defects

2.1.1.6. Weather (turbulence) related damage

2.1.1.7. Improper use

2.1.1.8. Destruction

2.1.1.9. Failure (signs or evidence of electrical, structural, or mechanical failure)

2.1.1.10. Severed item

2.1.1.11. Evidence of stress/buckling/fatigue/etc.

2.1.1.12. Fabric tears/rips/rot/etc.

2.1.1.13. Missing hardware

2.1.1.14. Loose hardware

2.1.1.15. Wildlife intrusion

2.1.1.16. Other discrepancies

2.1.2. Preventative Maintenance Plan (PMP). The service provider shall submit a plan that provides details on how the service provider shall address and successfully complete all of the requirements as stated in all the sub-paragraphs in sections 2.2 and 2.3 of this PWS, to include how aircraft sun shade configurations shall be maintained, and perform preventive maintenance of aircraft sun shades in accordance with this plan. This plan shall meet all requirements of the 47 MX Local Checklist (attachment 1). The PMP shall be submitted to the COR and Contracting Officer (CO) no later than 60 calendar days after contract award, and shall be non-proprietary.

2.1.3. Problem Management. Report site-specific problems affecting maintenance accomplishment and/or service provider performance to the COR.

2.1.4. Meetings. Support meetings convened at the direction of the CO. The service provider will be responsible for all travel expenses.

2.1.5. Significant Incident Notification Procedure. Inform the CO within 24 hours of becoming aware of an incident that involves a service provider’s employee that may subject the employee, the service provider, or the government to either potential civil or criminal liability.

2.1.6. Personnel. Any maintenance or repairs requiring licensing or certification shall only be performed by service provider personnel with the appropriate federal, state and Air Force licensing and/or certifications.

2.1.7. Site Management. Provide a single point of contact (POC) for management of all aircraft sun shade activities to communicate to the COR and CO.

2.2. The Service Provider Shall Perform the Following Pertaining to Maintenance Documentation.

2.2.1. Documentation. Maintain and electronically submit maintenance documentation to the COR, per Microsoft Excel spreadsheet format in Appendix C, Maintenance Documentation. Maintenance documentation shall include aircraft sun shade condition (serviceable/unserviceable – see definition), scheduled and unscheduled maintenance activities, discrepancies, corrosion control actions, repairs needed, corrective actions, identified trends in discrepancies, and metrics. All documentation shall be considered an integral part of this contract and shall be nonproprietary in nature. This documentation shall be submitted if any activities have been performed or changed that pertain to section 2.3 of this PWS. All required documentation shall be submitted for inspections or work performed not later than the 15 calendar days after the inspection or work is completed.

2.2.1.1. Metrics. Track and report the number of aircraft sun shades serviceable, needing repairs, the number of repairs performed, and service call response times by category. These metrics shall be reported to the COR. The service provider may submit additional recommended metrics and improvement efforts.

2.2.1.2. Reference Material. Maintain copies of applicable aircraft sun shade manuals, drawings, specifications, etc. for use in inspection, preventive maintenance, and/or repair per Industry standards. Provide copies to the COR, as requested.

2.2.1.3. Documentation of Paint and Coating Use. Maintain a complete history of use of paint and any other protective coatings utilized. Documentation shall include the date of usage, type and quantity of product used to include any brand name, processes used, specific location where product was applied, and the service provider’s name that performed the work. Provide documentation to the CO, as requested. Additionally, the service provider shall maintain and make available to the Contracting Officer upon request all applicable MSDS.

2.2.2. Requirements. Perform tasks per industry standards, or best practices, (in that order) and be per applicable federal, state and local building code and regulations, or equivalent military standard Unified Facilities Criteria (UFC) and Unified Facility Guide Specifications (UFGS). Prior to completing any repairs, the planned repairs or item replacement specifications must be submitted to, and approved by, the CO and COR. Advise the COR and CO of any conflicts/ambiguities in the various documents before beginning any task.

2.2.3. Alternate Procedures. Propose alternate maintenance procedures as a cost saving initiative or enhancement to inspection and or maintenance accomplishment. These procedures may include deviations from preventive maintenance requirements when supported by technical analysis, test results, and documented conclusions. The CO shall approve all service provider-proposed deviations from preventive maintenance requirements prior to implementation.

2.3. Planned and Unscheduled Work.

2.3.1. Initial and Semi-Annual Inspections. The Service provider shall perform an Orientation which includes a visual review of all sunshades covered by this contract within 30 days of award of the contract. An Initial Inspection will be performed at the next due date currently identified in the Integrated Maintenance Data Collection System (IMDS) as maintained by the 47th Maintenance Direction. The Orientation shall also serve as a post award conference for planning purposes. During this Orientation/Initial Inspection, any obvious defects pertaining to the maintenance condition of each sun shade shall be identified. Thereafter, Semi-Annual Inspections will commence once every six months during the contract period. The service provider will coordinate all inspections and planned repairs with the COR. Scheduled inspections shall be coordinated with and approved by the COR no less than 30 days in advance of each inspection. The service provider shall perform and report the Initial Inspection and subsequent Semi-Annual Inspections per 47 FTW Local Checklist and industry standards or best practices for the following, but not limited to: lightning protection systems, grounding systems, aircraft sun shade structure, and installed lighting. The service provider shall submit Orientation/Initial Inspection and Semi-Annual inspection documentation to the COR, per Microsoft Excel spreadsheet format in Appendix D, Semi-Annual Inspection Report.

This documentation shall be submitted no later than 15 calendar days after the inspection is accomplished.

2.3.2. Maintenance and Repair (M&R). M&R shall be performed for planned and unscheduled maintenance and repair, to include COR submitted work requests (format to be provided by service provider). All routine M&R work, within the scope of this PWS, not exceeding $2,500 (services micro-purchase threshold) per inspection, maintenance, or repair action may be executed after proposed work and/or proposed item replacement specifications have been approved by the CO and COR. For any actions above the $2,500 threshold, prices shall be proposed by the service provider and approved by the CO prior to execution.

2.3.3. Customer-Provided Work Requests. The service provider shall incorporate customer-provided work requests within scheduled maintenance activities.

2.3.3.1 Scheduling. Schedule work with the COR to minimize disruption to mission requirements. The service provider shall coordinate all scheduled inspections with the COR no less than 30 calendar days before work is scheduled. See Section 2.3.4.1 for scheduling emergency work.

2.3.3.2. Disruption. Coordinate disruptions with the COR prior to starting work. Provide notification at least five working days prior to disruption (e.g., power outages, blocked access, inspection processes, maintenance processes, repair processes, cleaning, and/or spraying) for work other than emergency or urgent maintenance. Disruptions shall provide the least amount of customer inconvenience. Notify the COR (format to be provided by the COR) to confirm the disruption within 24 hours of expected downtime due to said disruption.

2.3.4. Work Priorities. The service provider shall include, in its maintenance documentation, procedures for assessing, scheduling, and performing emergency, urgent, and routine corrective maintenance (CM) as follows:

2.3.4.1. Emergency Maintenance. Emergency maintenance is classified as an immediate response to repair hardware or structural failure that renders the aircraft sun shade unserviceable and/or unsafe. The service provider shall have the capability to assess the emergency condition within 24 hours of notification. Sun Shelters will need to be inspected after each severe storm as directed by the 47th Maintenance Directorate. A severe storm is defined as having hail of at least ¾ inches in diameter and/or damaging winds of at least 58 MPH (or 50 Knots). Scope shall be limited to the work necessary to eliminate the emergency condition (i.e., investigation and temporary repair - except where permanent repair is more practical). The service provider shall initiate actions necessary to render the aircraft sun shelter safe within 48 hours of assessment. For events so catastrophic that 48-hour alleviation is not possible, written justification communication must be provided to the COR. Once the emergency condition has been alleviated, the condition shall be re-categorized as urgent or routine (if applicable).

2.3.4.2. Urgent Maintenance. Urgent maintenance is classified as a condition that, if not acted upon immediately, is likely to create an emergency maintenance situation. The service provider shall have the capability to be on site to begin assessing the urgent condition within 72 hours of notification. The service provider shall initiate urgent action repairs and complete urgent work within five calendar days following assessment unless written communication stating otherwise has been obtained from the COR.

2.3.4.3. Routine Maintenance. Routine maintenance is classified as all other maintenance actions. The service provider shall incorporate routine maintenance into a planned work schedule during six month inspections.

2.3.5. Estimated Time to Repair (ETR). Establish an ETR for aircraft sun shade repairs. Provide written status as changes occur and provide the COR within eight hours of a known change to the planned schedule.

2.3.6. Work Clearance and Permits. Coordinate work with the COR, 47th Airfield Management Flight and 47th CES, as required, to obtain any necessary digging, welding, and/or paint spraying permits per base operating instructions.

3.0. SAFETY

3.1. Service Provider Liability. The service provider shall be liable and responsible for non-compliance of environmental safety and health (ES&H) provisions, and pay all fines and fees resulting from improper service provider actions and/or processes.

3.2. Spill Notification. Call 911 and then notify the CO and the COR immediately of any pollution incident, as per base requirements. The service provider shall also report spills to the base Environmental Office at 830-298-5694.

3.3. Safety and Health (S&H) Program. Establish responsibilities and procedures required to effectively administer compliance with Air Force (AF) Occupational Safety and Health (AFOSH) and Occupational Safety and Health Administration (OSHA) Standards and national consensus standards of the United States (e.g., National Fire Protection Association and National Electrical Codes).

3.4. Safety Notification and Reporting. Notify the CO and the COR of any mishap involving service provider personnel, AF assets, or AF operations, which resulted in an injury, illness, or damage. Establish internal mishap notification procedures and brief all service provider personnel. Provide a copy of these procedures to the CO and COR prior to performance start date. Document the mishap notification briefing as part of an initial safety orientation. Document and report any mishap using local base procedures. Provide a copy of all mishap reports to the CO and the COR, maintain copies for the life of the contract. Injuries to service provider personnel shall be reported per OSHA requirements. Maintain copies of all mishap reports for the life of the contract.

4.0. SECURITY

4.1. Obtaining and Retrieving Identification Media. As prescribed by the AFFARS 5352.242-9000, Contractor Access to Air Force Installations, the service provider shall comply with the following requirements:

The service provider shall obtain base identification for all service provider personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Service Provider personnel are required to maintain issued visitor pass(s) on his or her person while visiting or performing work on the installation. No later than three working days prior to contract commencement, the service provider shall submit a written request on company letterhead to the program manager listing the following: contract number, location of work site, start and stop dates, and names of service provider employees needing access to the base. The authorized program manager will endorse the request and forward it to the issuing base pass and registration office or security forces for processing. Service Providers will present government (state or federal) issued ID, and INS Form 9 (I9), before being issued a pass to enter the installation. Before being issued a pass to enter the installation, a Wants and Warrants check will be conducted for every individual requesting a pass. Personnel employed by the service provider must get a pass for their privately owned vehicles the Laughlin AFB Visitor Reception Center, with proof of following:

4.1.1. Liability Insurance.

4.1.2. Current License Plates.

4.1.3. Current State Inspection Sticker (as required).

4.1.4. Valid State Driver License.

4.1.5. A phone number for sponsor on base.

4.2. Service Provider Vehicles. Vehicles owned by the service provider are not required to obtain a pass as long as a current work order is presented at the time of entry. However, current liability insurance, state inspection sticker, and registration is required. The person driving the vehicle must have a valid operator license for the type of vehicle. The service provider is responsible for ensuring employees report to the Defense Control Center, to present their Form I-9 (Employment Eligibility Verification). Upon completion or termination of the contract or expiration of the identification passes, the service provider shall ensure that all base identification credentials issued to service provider employees are returned to the issuing office. If a service provider employee has been terminated, the credentials will need to be retrieved and returned to issuing activity so that employee does not have base access. If the credential is not retrieved then SF will need to be notified so base access is not allowed. Failure to comply with these requirements may result in withholding of final payment. All personnel performing sunshade maintenance in flight line areas will contact the 47 Operations Support Squadron (OSS) Base Airfield Management activity to obtain flight-line driver’s permits before operating any vehicle on the flight line. Airfield Management can be reached at 830-298-4309.

4.3. Pass and Identification Items. The service shall ensure the following pass and identification items required for service performance are obtained for employees and non-government owned vehicles: Installation Access Pass (IAP) (DBIDS), Visitor/Vehicle Pass used for contracts for less than one year to include one-(1) day visits (i.e.

warranty work). Installation Access Card (IAC) (DBIDS), used for contracts for more than six months or more. All service provider employees shall properly identify themselves as service providers during official communication and possess the appropriate identification for a service provider employee. The service provider shall ensure all employees have the legal right to perform work within the United States, and can pass appropriate security checks.

To expedite the vetting process the service provider can contact the Laughlin Visitor Control Center (830-298-5349) to obtain and process an Entry Authority List (EAL).

4.4. Security Clearance Requirements. Not applicable to this contract, the service provider will not be required to access classified information.

4.5. Employee Identification. The service provider shall maintain a current listing of employees. The list shall include employee’s name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer and Information Security Program Manager (ISPM) at each performance site 30 calendar days prior to the service start date.

Updated listings shall be provided when an employee’s status or information changes. A Visit Request for all employees with security clearances is required to be sent through the Defense Information System for Security (DISS). The service provider shall notify the ISPM at each operating location 30 calendar days before on-base performance of the service. The notification shall include:

4.5.1. Name, address, and telephone number of company representatives.

4.5.2. The contract number and contracting agency.

4.5.3. The highest level of classified information to which service provider employees require access.

4.5.4. The location(s) of service performance and future performance, if known.

4.5.5. The date service performance begins.

4.5.6. Any change to information previously provided under this paragraph.

4.6. Security Training. The service provider shall work with the 47 Maintenance Directorate Unit Security Manager (830-298-4689) to ensure employee awareness of security requirements contained in DoDM 5200.01 V1-3_AFMAN 16-1404 V1-3, Information Security Program.

4.7. Additional Security Requirements. In accordance with DoDM 5200.01 V1-3_AFMAN 16-1404 V1-3, Information Security Program, the service provider shall comply with AFSSI 7700, Emission Security (EMSEC) Program; applicable AFKAGs, AFIs, and AFSSIs for Communication Security (COMSEC); and AFI 10-701, Operations Security (OPSEC). The service provider will comply with DoD Standard 22/Force Protection Condition Measures and DoD Standard 25/Level I-AT Awareness Training.

4.8. Freedom of Information Act Program (FOIA). The service provider shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. The service provider shall comply with AFI 33-332, Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The service provider shall remove or destroy official records only in accordance with AFI 33-322 Records Management, or other directives authorized in AFI 33-322, Records Disposition—Procedures and Responsibilities.

4.9. Reporting Requirements. The service provider shall comply with AFI 71-101, Volume- 1, Criminal Investigations, and Volume-2, Protective Service Matters, requirements. Service provider personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, service provider personnel, resources, and classified or unclassified defense information. Service Provider employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

4.10. Physical Security. The service provider shall safeguard all government property, including controlled forms, provided for service provider use. At the close of each work period, government training equipment, ground aerospace vehicles, facilities, support equipment, and other valuable materials shall be secured. During increased FPCONs, service providers may have limited access to the installation and should expect entrance delays.

4.11. Traffic Laws. The service provider and its employees shall comply with base traffic regulations.

4.12. Healthcare. Healthcare is a service provider responsibility, there is no emergency medical care available on Laughlin Air Force Base.

4.13. Weapons, Firearms, and Ammunition. Service Provider employees shall not possess weapons, firearms, or ammunition on themselves, or within any vehicle, while on a United States Air Force Base/Installation.

4.14. Reporting. Report to the CO or the COR any information or circumstances that may pose a threat to the security of DoD personnel, service provider personnel, or government resources (format to be determined by the CO or the COR) within 24 hours of the incident.

4.15. Photography. Service Provider shall ensure no photographic equipment, to include cell phones, is permitted on the flight line by their personnel. If needed in the performance of their duties, the service provider shall contact the 47th Operations Support Squadron Airfield Manager prior to taking photographs.

5.0. PERFORMANCE MANAGEMENT.

5.1. Performance Management. The service provider shall develop, document, implement, maintain, and continuously improve a comprehensive Quality Control Plan (QCP) that assures compliance with all requirements of this PWS in general, and specifically address those items identified in the Service Delivery Summary table (Section B, Table 1.5). The QCP shall address frequency/interval, numbers and types of quality control (QC) inspections, the qualifications of personnel accomplishing those tasks, and how the service provider shall control the quality of any subcontractors. The service provider shall submit the QCP to the CO with their proposal.

5.2. Quality Control Manager. The service provider’s Quality Control Manager shall lead the service provider’s quality control efforts in establishing and implementing the QCP. The service provider shall train personnel in effective methods and techniques for inspecting the service provider’s conformance to requirements. The service provider shall act as the focal point for inspections, analysis of inspection results, corrective actions, and reports.

5.3. Performance Evaluation. Service Provider performance outputs are subject to surveillance by a government COR to ensure PWS compliance. The service provider will:

5.3.1. COR/CO Access. Allow COR(s) access to work areas and data, provide support, and not interfere with:

COR(s), State, Federal, and/or other designated personnel in the performance of their official duties. Permit the CO or authorized representative access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible, but is not to exceed one workday of the request. Extensions shall be approved by the CO prior to the needed extension.

5.3.2. Non-Conformances. Take effective corrective action(s) for any non-conformance identified during internal or government surveillance.

5.4. Performance Evaluation Meetings, Conferences, and Workshops. The service provided shall meet with the CO, COR, and other government personnel on a periodic basis or as deemed necessary. The service provider may request a meeting with the CO when it is believed that such a meeting is necessary. The government may require meetings with the service provider to discuss compliance, performance, improvement, quality, and/or training opportunities. All travel expenses are to be paid by the service provider. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the service provider’s Quality Assurance Program and the government’s Contract oversight activity focusing on improving performance. The use of DOD and industry best practices and quality tools/methods should be explored and implemented whenever possible. The government shall provide meeting minutes.

SECTION B: SERVICE DELIVERY SUMMARY

1.0. SERVICE SUMMARY. The Service Summary identifies critical success factors for the contract. The Service Summary items are listed in Table 1.5.

1.1. Purpose. The Service Summary lists performance objectives for the required services the government shall survey. The absence of any contract requirement from the Service Summary shall not detract from its enforceability nor limit the rights or remedies of the government under any other provision of the contract.

1.2. Components. The Service Summary states the performance objective (required service), and threshold (performance standard, accept and reject points, if applicable, in either a qualitative or quantitative fashion) for each critical success factor.

1.3. Quality Assurance Surveillance Plan (QASP). The QASP identifies the audit methods and procedures the government shall use to evaluate the service provider's performance.

1.4. Right to Survey. The government reserves the right to survey all PWS services and requirements to determine whether the service provider is conforming to requirements and meeting performance objectives, standards, and thresholds.

1.4.1. Major Non-conformance. A major non-conformance is one that adversely impacts (or has the potential to adversely impact) the mission, safety of personnel and/or equipment, environment, performance (quality), schedule (delivery), and/or cost. The CO shall communicate major non-conformances to the service provider on a Corrective Action Request (CAR) form with a suspense date for the service provider’s corrective action plan. As a minimum, the service provider’s action plan shall address:

1. Action(s) taken to fix the problem(s) (corrective actions)

2. Root cause analysis of the problem(s)

3. Corrective action(s) on the cause(s) of the problem(s)

4. Action(s) taken to prevent recurrence

1.4.2. Minor Non-conformance. A minor non-conformance is a non-conformance, which by itself does not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule (delivery), or cost.

Minor non-conformances are communicated through notices; first notices are issued for any identified minor non-conformance, second notices are issued for repeat minor non-conformances or failing to correct minor non-conformance issues within a reasonable amount of time. A formal corrective action plan is not required for notices.

1.5. Service Summary:

Performance Objective Performance Standard Performance Threshold Maintain aircraft sun shades per 47 MX checklist and industry standards

Per 47 MX checklist and industry standards

No major non-conformances allowed at any time during the term of the contract

Perform required inspection and maintenance

Coordinated, completed and documented 100% of the time per this contract and 47 MX checklist

No major non-conformances allowed at any time during the term of the contract

Complete all repairs per Air Force and Industry standards on time and on budget as proposed.

Repairs meet established time and budget requirements.

95% success rate for meeting time and budget requirements annually.

Complete all repairs safely and reliably using Air Force and Industry Standards.

Repairs are completed per Air Force and Industry standard 100% of the time

95% success rate for completing repairs safely and reliably using Air Force and Industry Standards annually.

Emergency Assessment Response 24 Hours to Respond 95% success rate annually Initiate/Complete Emergency Repair

48 Hours to Initiate following assessment. Five calendar days to complete repairs

95% success rate annually

Urgent Assessment Response 72 Hours to Respond 90% success rate annually Initiate/Complete Urgent Repairs Five calendar days to Initiate following assessment. Ten calendar days to complete repairs

90% success rate annually

SECTION C: GENERAL INFORMATION

1.0. TRANSITION.

1.1. Assuming Functional Responsibility. The service provider shall designate a primary contract manager (CM) who shall have full authority to act on all matters relating to the contract and who will assume responsibility for all executable functions identified in this PWS. Within 24 hours of contract award, the service provider shall submit the name and phone number(s), of the CM, in writing, to the Contracting Officer and the COR. The service provider shall ensure this information is kept current throughout the life of the contract.

1.2. Access to Facilities. The service provider shall be allowed access to government facilities subsequent to transition start date. Access shall not interfere with the work efforts of current service provider or government personnel. CO shall arrange access to ensure interference does not occur. The service provider shall be able to familiarize personnel with aircraft sun shades.

1.3. Reserved

1.4. Reserved

2.0. SERVICE PROVIDER PERSONNEL.

2.1. Service Provider Employees. The service provider shall not employ persons for work on this contract if such employee is identified to the service provider, by the Contracting Officer, as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. The service provider shall not employ any person who is an employee of the United States government if the employment of that person would create a conflict of interest, nor shall the service provider employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD 5500.7 and the Joint Ethics Regulation. If prior military, the employee must have been discharged under honorable conditions with no administrative discharge actions taken against them.

2.1.1. National Agency Checks (NAC). A NAC shall be required on all service provider personnel performing work on this contract. The service provider shall ensure a credit check (utilizing commercial background and investigate entities) is performed on all employees requiring a NAC. The results of the background and credit check shall accompany all NAC applications. Employees with unfavorable background or credit history may be denied a favorable NAC. In addition, a favorable/adjudicated NAC is considered a condition of employment. The service provider shall ensure employees that are denied a favorable NAC and/or security clearance are not working under this contract due to the sensitive environment/location of the work being performed.

2.1.2. Laws, Directives, and Regulations. Comply with all laws, regulations, and directives of Laughlin AFB.

2.1.3. Terminations. Remove employees identified as potential threats to the health, safety, security, general well-being or operational mission of the installation or its population, or failure to comply with laws, regulations, and directives of the appropriate MAJCOM.

2.1.4. Conflict of Interests. Do not employ any person who is an employee of the government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest.

2.2. Employee Training. Develop, implement, and maintain procedures for training, qualifying, and certifying employees prior to performance of assigned duties under this contract (i.e., welding, electrical, etc.). Formulate and provide comprehensive training, qualification, and certification procedures for its employees for submission with the

QCP.

2.2.1. Records. Develop and maintain individual training records to document training and test results. Document all initial and supplemental training accomplished in each employee’s training record. Maintain each training record at the individual’s work location and make available to government representative(s) upon request.

3.0. HOURS OF OPERATION.

3.1. Duty Hours. Base hours of operation are 0700 – 1600 Monday through Friday. Normal Flight Line Aircraft Maintenance Hours are 0600 to 2355 Monday – Friday. The service provider may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS. If the service provider determines it is necessary to work non-standard hours, the work will be completed in coordination with and at no additional cost to the Government. Work scheduled but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening the base.

3.2. Holidays. If the holiday falls on a Saturday or Sunday, it may be observed on Friday or Monday as directed.

U.S. holidays include (per local base-level procedures):

New Year's Day 1 January Martin Luther King Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 11 November Thanksgiving 4th Thursday in November Christmas 25 December

APPENDIX A DEFINITIONS

Configuration Management – physical attributes or characteristics. Installation of original hardware/equipment.

Corrosion – the electrochemical oxidation of metals in reaction with an oxidant such as oxygen. Can occur in any environment.

Fatigue – the progressive and localized structural damage that occurs when a material is subjected to cyclic loading.

Fracture – the (local) separation of an object or material into two, or more, pieces under the action of stress.

Fraying – to strain; chafe. To wear away (the edges of fabric, for example) by rubbing. To become worn away or tattered along the edges. A frayed or threadbare spot, as on fabric.

Hardware – a general term for items such as fasteners, bolts, washers, wire, turn buckles, etc.

Performance Work Statement (PWS) – specifies the government's requirements for services to be performed.

Serviceable – safe for use and discrepancies do not pose a hazard to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

Structural Failure – loss of the load-carrying capacity below manufacturer’s design. Can refer to a component or member within a structure or of the structure itself.

Unserviceable – presents a danger to personnel, equipment and/or aircraft. Unit can expand upon specifics for this definition.

Wear – erosion or sideways displacement of material from its "derivative" and original position on a solid surface performed by the action of another surface. Wear is related to interactions between surfaces and more specifically the removal and deformation of material on a surface as a result of mechanical action of the opposite surface.

APPENDIX B DELIVERABLES

DELIVERABLE REFERENCE DATE DUE

Preventative Maintenance Plan Section A, Paragraph 2.1.2 60 calendars after contract award Semi-Annual Maintenance Section A, Paragraph 2.2.1 Semi-Annually Work Schedules Section A, Paragraph 2.3.3.1 No later than 30 calendar days prior to work schedule execution date Quality Control Plan (QCP) Section A, Paragraph 5.1 Shall be submitted as part of proposal Training Plan Section C, Paragraph 2.2 Shall be submitted as part of proposal Semi-Annual Inspection Report Section A, Paragraph 2.3.1 No later than 30 calendar after the inspection(s) are completed

APPENDIX C MAINTENANCE DOCUMENTATION

Shelter Spot #

Date Inspected

Discrepancy Corrective Action(s) Corrosion

Control Actions

ECD

Contractor Repair Needed

Repair Cost

AETC Aircraft Sun Shade Maintenance Documentation Sheet

APPENDIX D SEMI-ANNUAL INSPECTION

REPORT

Shelter Spot #

Date Inspected

Discrepancy Corrective Action(s) Corrosion

Control Actions

ECD

Contractor Repair Needed

Repair Cost

AETC Aircraft Sun Shade Semi-Annual Inspection Report

ATTACHMENT 1 – 47 MX LOCAL CHECKLIST

APPENDIX D SEMI-ANNUAL INSPECTION REPORT