ATTACHMENT K- Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solution (KAPS).pdf
PDF 211 KB Posted
- Attached to
- Kentucky Analytics Platform Solution (KAPS) State and local contract opportunity
- Solicitation number
- RFP-758-2500000171-4
- Issued by
- Elliott County, Kentucky
About this file
This document is a Proposed 1st Quarter Performance Report Card for the Kentucky Analytics Platform Solution (KAPS) contract between the Kentucky Cabinet for Health and Family Services (CHFS) and a vendor. The performance report card outlines 15 specific performance categories that will be used to evaluate the vendor's performance, including project work plan management, status reporting, deliverable and artifact management, staffing levels, risks and issues tracking, meeting preparation, change control, quality assurance, corrective actions, billing, system access, security testing, help desk support, training, and operational reporting.
Each performance category includes detailed requirements such as maintaining a project work plan with weekly schedule updates, providing consistent status reports within specified timeframes, ensuring 90% staffing levels, documenting risks and issues within two business days, maintaining system accessibility for 99.9% of business hours, conducting monthly security testing, providing help desk support during standard business hours, submitting training materials 30 days in advance, and producing monthly operational performance reports. The document indicates that these performance standards may be updated quarterly, and CHFS reserves the right to audit the vendor's records and performance throughout the contract period.
View the file
Other files for this state and local contract opportunity
Show all 19
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
KENTUCKY ANALYTICS PLATFORM SOLUTION (KAPS)
Proposed 1st Quarter Performance Report Card
The proposed 1st quarter performance report below shall be negotiated with the top-ranking Vendor regarding the amount and/or applicably of individual report card items. The revised Performance Report Card will be incorporated into the contract document. Subsequent Performance Report Cards will be developed based on the Performance Management Plan.
Report Card
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met)
RC-01 Project Work Plan Develop and maintain a Project Work Plan (Schedule, aka Work Breakdown Structure [WBS]) that identifies tasks, milestones, deliverables, dependencies, work effort, duration, and resource assignments required for project execution.
Deliver schedule updates weekly to include tasks completed, task slippages, and critical path analysis. This includes an updated Gantt chart for the project schedule.
P-06 Deliverables
RC-02 Status Reporting Provide the Cabinet for Health and Family Services (CHFS) with written, consistent, complete, accurate, and timely Weekly Status Reports, no later than two (2) business days following the end of each week using an agreed-upon format approved by CHFS.
Provide CHFS with written, consistent, complete, accurate, and timely Monthly Project Update Reports, no later than ten (10) business days following the end of the month using an agreed-upon format approved by CHFS.
P-06 Deliverables
RC-03 Deliverable and Artifact Management
Ensure all Deliverables and Artifacts:
a. Are clearly indicated in the Project Work Plan (Schedule).
P-06 Deliverables
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met)
b. Are delivered per the agreed-upon due dates and are managed according to the 10-5-5 review cycle (definition below).
c. Have a level of quality and completeness that indicates they have been reviewed and proofread by the Vendor prior to delivery; and
d. Meet the requirements as specified in the Deliverables Expectation Document (DED).
RC-04 Staffing Levels Ensure the appropriate experienced staffing level is maintained throughout the project to ensure objectives are met on time and with quality.
Maintain staffing levels throughout the project at ninety percent (90%) or more of the Staffing Plan.
P-20 Project Staff
RC-05 Risks, Issues, Decisions, and Action Items
Document new risks, issues, key decisions, and action items within two (2) business days from the date they are identified. This includes clearly documenting the risk, issue, decision, and/or action item, establishing an owner, and establishing a target due date.
P-06 Deliverables
RC-06 Agenda and Minutes Prepare agendas and other materials (as appropriate) and distribute agendas and materials more than 24 hours in advance prior to the event.
Provide qualified business and technical staff to document decisions, actions, and minutes from each meeting.
P-06 Deliverables
RC-07 Change Control Perform system maintenance and modifications, as specified in this Request for Proposal (RFP), for all parts of the solution, as required by CHFS within the mutually agreed-upon timeframes.
P-08 Change Control
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met)
Document new Change Control items within two (2) business days from the date that the Change Control items are identified.
Provide a full impact assessment within ten (10) business days from the date that the Change Order is logged.
RC-08 Contract Management – Quality Assurance
Submit quarterly reports electronically or in a hard copy of the overall project Quality Assurance (QA) activities, including QA reviews, Lessons Learned, and Root Cause Analysis along with corresponding findings, metrics, process improvement recommendations, and corrective actions (if any).
Submit the quarterly QA Reports to CHFS within ten (10) business days following the end of the previous quarter.
P-06 Deliverables
RC-09 Contract Management – Corrective Action
For any performance falling below a CHFS-specified level, explain the problems and identify the corrective action to improve the rating.
Provide a written response to CHFS inquiries within two
(2) business days.
Complete the Corrective Action Plan (CAP) in accordance with the agreed-upon schedule.
P-06 Deliverables
RC-10 Contract Management – Billing/Invoicing
Provide to CHFS, or its designee, each month, an accurate reconciliation of billed charges to expenses incurred for approval.
P-03 Contract Management – Billing/Invoicing
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met)
RC-11 System Access Provide CHFS staff with online access to all online screens, systems, and data, including all web-enabled capabilities, for ninety-nine percent (99.9%) of each month, Monday-Friday, 7:30 a.m.-6:00 p.m. Eastern Time (ET), except for scheduled downtime.
Maintain accessibility outside of normal CHFS business hours, subject to reasonable CHFS notification.
P-04 Solution Access
RC-12 Security Testing/Assessment
Responsible for conducting application testing as defined in the RFP, including security-related scans and testing, and ensuring all guidelines/standards/requirements are met.
Provide comprehensive reports documenting the results of all testing activities on a timely basis as mutually agreed upon.
Perform Security Testing as defined in a modern and well-documented Development, Security, and Operations (DevSecOps) plan to be reviewed by CHFS OATS Information Security staff.
Meet with CHFS OATS Information Security monthly to discuss the latest Static Application Security Testing report, Dynamic Application Security Testing report, and the internal Penetration Testing report conducted on the most current version of the application/system.
Perform Vulnerability Scans at least once a month, Penetration Tests quarterly, and major functional changes as required.
P-17 Security Testing/Assessment
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met)
Provide comprehensive, full, unredacted, and unfiltered Third-Party assessments as required in the contract and as per the agreed-upon schedule.
Provide Static Code Analysis reports, detailing possible vulnerabilities discovered within source code.
Meet exit criteria for each phase of testing as mutually agreed upon by the Vendor and CHFS.
RC-13 Help Desk Support a. Develop and document all help desk operations and support procedures for the Solution.
b. Maintain a help desk for submission of system defect requests by CHFS staff, providing ad hoc assistance on system functionality, notifications of system downtime, and other related support activities. The level of Vendor support could change as CHFS becomes more knowledgeable about the system.
c. Provide CHFS with available support Monday through Friday, 7:30 a.m. to 6:00 p.m. Eastern Time (ET) except for Commonwealth holidays. Commonwealth holidays are posted at:
https://personnel.ky.gov/Pages/Holidays-and- Leave.aspx.
P-21 Help Desk Support
RC-14 Training Submit and obtain approval for training (date, time, audience, agenda, and materials) no later than thirty (30) calendar days prior to the training.
Ensure training evaluations are conducted for each session and the results are shared with CHFS within five
(5) business days of the training event.
P-19 Training
RC-15 Performance Report Card (Operations Reporting)
Within fifteen (15) calendar days of the end of the previous month of operations, produce and deliver a report card on its operational performance. Keep the operations statistics up to date to provide monthly
P-23 Performance Report Card (Operations Reporting) https://personnel.ky.gov/Pages/Holidays-and-Leave.aspx https://personnel.ky.gov/Pages/Holidays-and-Leave.aspx
Attachment K Proposed 1st Quarter Performance Report Card - RFP 758 2500000171 Kentucky Analytics Platform Solutions ( KAPS)
Category Performance Report Card Item (Report card items may be updated quarterly.)
Penalties Reference Attachment L Item #
Monthly Review Status (Met/Not Met) reporting. Provide the monthly reporting according to a format and content agreed to between CHFS and Vendor.
Log all agreed-upon information in real time. Any information contained in the reports, and not the responsibility of the Vendor, is not to reflect upon the Vendor. In the manner most efficient and accurate, deliver metrics to CHFS, as required in this contract, and generate the Report Cards.
Fifteen (15) calendar days prior to each quarter, CHFS intends to review and update performance standards for Operations, Maintenance, and Modification Phases and use these performance standards to review the Vendor’s performance. CHFS, or its designee(s), has the right to audit records and data related to the Vendor’s performance at any time during the contract period. All items within the Report Card are to be measurable. The Vendor’s system is to have the capability to generate custom reports.
File details come from the government source that posted it. Updated .