Attachment D SLA Clarification Requests.docx
DOCX document 16 KB Posted
- Attached to
- RFQ - Brand Name HackerOne Crowdsource Security Testing Annual Subscriptions Federal contract opportunity
- Solicitation number
- RFQ-CFP-20440-21-0038
About this file
This document contains a federal solicitation for annual subscriptions to HackerOne crowdsource security testing services. The Consumer Financial Protection Bureau seeks to award a firm-fixed-price contract to the lowest priced technically acceptable vendor for HackerOne subscriptions. The solicitation is a 100% small business set-aside and responses are due by September 22, 2021. Offerors must answer clarification requests in Attachment D regarding requirements for uptime percentages and calculations in the cloud solution provider's service level agreement, as well as any penalties for noncompliance. Questions about the solicitation are due by September 20, 2021. The solicitation was issued by the Department of the Treasury Bureau of the Fiscal Service on behalf of the Consumer Financial Protection Bureau.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| RFQ-CFP-20440-21-0038.pdf | ||
| Attachment A 508 ARS.pdf | ||
| Attachment B Pricing Sheet.xlsx | XLSX spreadsheet | |
| Attachment C Non Disclosure Agreement.docx | DOCX document |
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Text version
Attachment D – Service Level Agreement Clarification Requests
1. Provide details regarding if the Service Level Agreement (SLA) for the Cloud Solution Provider (CSP) requires uptime percentages and address scheduled outages.
2. Does the SLA for the CSP describe how the uptime percentage is calculated? Please provide detail.
3. Does the SLA detail remedies to be paid by the CSP to the Consumer Financial Protection Bureau if the uptime requirements are not met? (Example: penalties for noncompliance with contract or SLA).
File details come from the government source that posted it. Updated .