Attachment A - Scope of Services and Requirements.pdf
PDF 186 KB Posted
- Attached to
- Community Risk Assessment Software State and local contract opportunity
- Solicitation number
- 25-26-05
- Issued by
- Santa Clara County, California
About this file
This document is an Attachment A - Scope of Services and Requirements from the City of Santa Clara, soliciting proposals for a cloud-based community risk assessment (CRA) software to support the Santa Clara Fire Department (SCFD). The software must be a Software as a Service (SaaS) accessible via web browser, compliant with NFPA 1300 Standard, and provide analytics of incident data through metrics, graphs, and visualizations. The software shall include current and historical geographic data across various categories such as population, demographics, occupations, buildings, social and environmental factors, utilities, and transportation, with an interactive public-facing dashboard that requires no login credentials.
The contractor will be responsible for providing unlimited technical support and maintenance services, including responding to service requests within 72 hours, providing advance notice of system modifications, and maintaining minimal operational impact. Training requirements include an initial interactive webinar covering software overview, user management, roles and permissions, data management, and audit trails, with additional annual remote training for new hires and system changes at no extra cost to the City. The current system in use is the CRAIG1300 Dashboard, and the new software must offer comprehensive, accessible, and user-friendly community risk assessment capabilities.
View the file
Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment B - Exemplar Agreement (Including Insurance Requirements).docx | DOCX document | |
| RFQ 25-26-05 - Instructions and General Provisions - Community Risk Assessment Software.pdf |
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Text version
Attachment A – Scope of Services and Requirements
ATTACHMENT A
SCOPE OF SERVICES AND REQUIREMENTS
1. INTRODUCTION
1.1. The City of Santa Clara (hereinafter “City”) is soliciting proposals from qualified firms (“Proposer” or “Contractor”) to provide software licensing, maintenance and support services for a cloud-based community risk assessment (CRA) software (“Software”) to collect and provide analytic metrics of local data in Santa Clara, CA in support of the Santa Clara Fire Department (SCFD).
1.2. Currently SCFD is using the CRAIG1300 Dashboard.
2. SOFTWARE REQUIREMENTS
2.1. The software shall:
2.1.1. Be a cloud-based Software as a Service (SaaS) accessible from a standard web browser, including but not limited to, all currently supported versions of Microsoft Edge, Google Chrome, Mozilla Firefox, or other browsers.
2.1.2. Must comply with the National Fire Protection Association (NFPA) 1300 Standard
2.1.3. Provide analytics of incident data collected from the City and other agencies through metrics, graphs, and other visualizations in a centralized location that is accessible by the City and the public. Data may include, but not limited to fire-related calls, EMS rescues, etc.
2.1.4. Include current and historical geographic data for the following, but not limited to:
2.1.4.1. Population
2.1.4.2. Educational and cultural origin backgrounds
2.1.4.3. Occupations
2.1.4.4. Dwelling and business units, including age of building
2.1.4.5. Social and environmental
2.1.4.6. Utilities
2.1.4.7. Transportation
2.1.5. Provide an interactive dashboard to view data
2.1.6. Be accessible online and free to the public
2.1.7. Not require a username and password, or other identifiable information like age, email address, location, etc., to access data and metrics
2.1.8. Provide online instructions on the application page of how to use the application
3. TECHNICAL SUPPORT AND MAINTENANCE SERVICES
3.1. Shall include unlimited incidents.
3.2. Shall be available by email, telephone, and online.
Attachment A – Scope of Services and Requirements
3.3. Must respond to service requests within 72 hours.
3.4. Contractor shall notify the City at least 14 days in advance of deploying any service impacting modifications (excluding emergency patches/fixes), system updates, upgrades, or planned downtime.
3.5. Contractor shall notify the City at least 14 days in advance of its intent to release any major improvements or enhancements to the software and include a description of the intended improvements or enhancements.
3.6. Software maintenance shall be performed with minimal impact to City’s operations.
3.7. Provide access to a help desk or support portal that includes documentation, FAQs and help desk ticket information.
4. TRAINING REQUIREMENTS
Contractor shall provide training and documentation to the City on the software as follows:
4.1. Initial training shall be at a minimum in an interactive webinar format to ensure City users have a good understanding of the software and its features and functionality.
Training shall include, but not limited to:
4.1.1. Software overview and capabilities
4.1.2. User management
4.1.3. User roles and permissions
4.1.4. Data management
4.1.5. Audit trails and activity queries
4.2. Annual remote training for new hires at no additional cost to the City.
4.3. Remote training for system changes as they occur at no additional cost to the City.
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