ATTACHMENT A QUALITY ASSURANCE SURVEILLANCE PLAN.pdf

Quality Assurance Surveillance Plan The contractor shall be evaluated in accordance with the following QASP.

For: Durham VA Medical Center, Durham, NC Contract Number:

Contract Description: Roof Services Contractor’s Name:

1. Purpose This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

• What will be monitored

• How monitoring will take place

• Who will conduct the monitoring

• How monitoring efforts and results will be documented

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor through contract modification.

Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

52.212-4(a) Inspection of Services – Fixed-Price,

2. Government Roles and Responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer- The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned Contracting Officer (CO): Leah Trossen Network Contracting Office 6 100 Emancipation Drive Hampton, VA 23667 757-728-7152 leah.Trossen@va.gov

b. Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: TBD

c. Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between NCO 6 and the requesting program office, as well as liaison between the vendor and the supporting contracting office.

Assigned Contract Specialist (CS): Nicholas J Ruppert Network Contracting Office 6 100 Emancipation Drive Hampton, VA 23667 757-726-6084 Nicholas.Ruppert@va.gov

3. Contractor Representatives The following employees of the Contractor serve as the Contractor’s program manager for this contract.

a. Program Manager (Name):

b. Program Coordinator (Name and Title):

mailto:leah.Trossen@va.gov mailto:Nicholas.Ruppert@va.gov mailto:Nicholas.Ruppert@va.gov

4. Performance Standards Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements are listed below. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PERFORMANCE STANDARDS SUMMARY

ID Tasks Performance Objective AQL Method of Surveillance Incentive Disincentive

1 Report Submit signed and dated inspection report for each roof inspected as specified in the Performance Work Statement (PWS) 2.0.1, and 2.1

90% Direct Inspection By

COR/CO

Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

2 Report Submit list of roof deficiencies as specified in the Performance Work Statement (PWS) 2.0.1, and 2.1

90% Direct Inspection By

COR/CO

Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

3 Report Submit Service Report for Preventative Maintenance as specified in the Performance Work Statement (PWS) 2.1, 2.2.1, and 2.3

90% Direct Inspection By

COR/CO

Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

4 Report Submit Service Report for Incidental Repairs as specified in the Performance Work Statement (PWS) 2.1, 2.2.2, and 2.3

90% Direct Inspection By

COR/CO

Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

5 Service Contractor shall successfully provide roof inspection service throughout the period of performance in accordance with (IAW) the PWS, 2.0.1

90% Direct Observation by COR Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

6 Service Contractor shall successfully provide roof maintenance service throughout the period of performance in accordance with (IAW) the PWS, 2.0.2

90% Direct Observation by COR Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

7 Service Contractor Shall successfully provide incidental repairs throughout the period of performance in accordance with (IAW) the PWS, 2.0.3

90% Direct Observation by COR Incentives: Favorable contractor performance evaluation.

Disincentive: Unfavorable contractor performance evaluation.

A Contract Discrepancy Report (CDR) maybe issued on the first instance of failure to provide the acceptable.

5. Incentives/Disincentives The Government shall use favorable contractor performance evaluations as incentives. The Government shall report unfavorable contractor performance as disincentives. Disincentives shall include documentation of any performance issues. If repetitive or consistent, the government shall take further corrective action or begin termination procedures. Incentives/disincentives shall be based on exceeding, meeting, or not meeting performance standards.

6. Procedures/methods of QA Surveillance Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Direct Inspection. (100% surveillance.)

Direct Observation. (Can be performed periodically or through 100% surveillance.)

7. Ratings Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. A rating scale shall be used to determine a positive, neutral, or negative outcome. The following ratings shall be used:

Positive outcome: No more than 1 incident of not meeting the performance standard during the period of performance

Neutral Outcome: No more than 3 incidents of not meeting the performance standard during the period of performance.

Negative outcome: More than 5 incidents of not meeting the performance standard during the period of performance.