Attachment A-Price.xlsx

This is a pricing schedule attachment for a Call Center Services contract opportunity with the State of South Carolina. The bidding schedule outlines a five-year contract term with annual pricing components across multiple service categories. The pricing structure includes five distinct fee categories: Annual Fee, Implementation Fee, Chat Services Fee, Technology Fee, and Program Management, with costs to be submitted for each of the five contract years. Bidders are required to complete the price schedule for all five years, with a grand total across Years 1-5 that must be entered into the SCEIS (South Carolina Expenditure Information System) procurement platform.

The pricing schedule establishes a framework for evaluating vendor proposals based on comprehensive five-year cost submissions. This structured approach allows the State of South Carolina to assess total cost of ownership across multiple service components and contract years. The document serves as the primary mechanism for price comparison among competing bidders and requires detailed line-item pricing for implementation, ongoing service delivery, technology infrastructure, and program management functions over the full contract period.