Attachment A Past Performance Questionnaire.docx

Solicitation: FDA-20-223-SOL-1238491C Attachment A News Release/Consumer Information Distribution and Media Contact Management Services

PAST PERFORMANCE QUESTIONNAIRE

Please complete the following questionnaire and return via email: Please reference “Past Performance Questionnaire, News Release/Consumer Information Distribution and Media Contact Management Services, FDA-SOL-21-1238491C” in the subject line. Send to Alice Mihill, Contract Specialist/Contracting Officer, at Alice.Mihill@fda.hhs.gov and CC: Branch Chief, James G. Whitt, James.Whitt@fda.hhs.gov.

Contract Specialist

Branch Chief SCB, James G. Whitt (Title, Name)

The U.S. Food and Drug Administration intends to compete a single award task among General Services Administration (GSA) Federal Supply Schedule (FSS) holders to obtain assistance with the distribution of news announcements and consumer-oriented editorial and multimedia content (i.e., visual, audio and video) via an established and reliable wire service and PR network to specified lists of print, broadcast, and online media that includes the most prominent news outlets. Distribution services may be required on a 24-hour basis. Distribution lists must include top tier news outlets, local, national, and international print and broadcast journalists, trade media, social media influencers, bloggers, online sites interested in FDA issues, including by but not limited to: Public Interest/Consumer Issues; Medical Product Safety; Food Safety; Health; Nutrition; Tobacco Health Issues. Distribution of select content shall be provided to Spanish-speaking/Hispanic new media outlet.

The purpose of this Task Order (TO) is to provide timely and effective dissemination of information to news media and other stakeholder groups including those representing industry and patients through a web-based communication platform that: distributes, tracks and houses all agency news announcements and other communication, including Consumer Updates and FDA Voice articles; and maintains a current stakeholder database that includes news media and stakeholder contacts to be automatically updated.

This survey pertains to Contractor: ________________________________________

Department/Component:

Contract Number: Date of Survey: ________________

Name of Person Completing Survey: ______________________________________

Your Company/Agency: ________________________________________________

Contract Value (including options): $_________________________________

Performance Period: _____________________________________________ (Including option periods)

Type of Contract:

Approximate percentage of work being performed (or completed) by subcontractor(s): %

Information on subcontractor(s) (where more than 51% of work was completed by the subcontractor):

________________ Subcontractor Program Manager Phone

________________ Subcontractor Program Manager Phone

________________ Subcontractor Program Manager Phone

General description of products/services required under the contract:

RATINGS

Please answer each of the following questions with a rating that is based on objective measurable performance indicators to the maximum extent possible. Commentary to support rating shall be noted on page 4.

Assign each area a rating of, 1 (Poor), 2 (Fair), 3 (Good),or 4 (Excellent). Use the attached Rating Guidelines as guidance in making these evaluations. Circle the appropriate rating. If you do not have enough personal knowledge or feedback from internal customers who directly received products and services from the contractor to make a determination on any of the performance criteria below, please circle "N/A" (not applicable/no opinion).

BUSINESS RELATIONS

1. Contractor provides knowledgeable, experienced, trained and qualified personnel.

1 2 3 4 N/A

QUALITY OF SERVICE

2. Contractor is responsive to technical direction.

1 2 3 4 N/A

COST CONTROL

TIMELINESS OF PERFORMANCE

8. Liquidated damages assessed: Yes No (circle one)

CUSTOMER SATISFACTION

1. The contractor is committed to customer satisfaction. Yes No (circle one)

2. Would you recommend this contractor for award (Yes or No)? Please explain.

Yes No (circle one)

3. Are you satisfied with the service you received and would you hire the contractor again (Yes or No)? If not, why not? Please be specific.

4. Do you feel the quality of the services received was worth the cost/price? Please circle one of the statements below.

A). Extremely well worth the cost.

B). Well worth the cost.

C). Worth the cost.

D). Cost was more than the value received.

E). Cost was greatly in excess of value received.

F). Government derived no value from cost spent.

ADDITIONAL COMMENTS:[Grab your reader’s attention with a great quote from the document or use this space to emphasize a key point. To place this text box anywhere on the page, just drag it.]

RATING GUIDELINES

QUALITY OF PRODUCT OR SERVICE

COST CONTROL

TIMELINESS OF PERFORMANCE

BUSINESS RELATIONS

1-Poor

Major problems have been encountered

Contractor is having major difficulty managing costs effectively

Contractor is having major difficulty meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is marginally effective

2-Fair

Some problems have been encountered

Contractor is having some problems managing costs effectively

Contractor is having some problems meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is somewhat effective

3-Good

Minor inefficiencies/ errors have been identified

Contractor is usually effective in managing costs

Contractor is usually effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is usually effective

4-Excellent

Contractor is in compliance with contract requirements and/or delivers quality products/services

Contractor is effective in managing costs and submits current, accurate, and complete billings

Contractor is effective in meeting milestones and delivery schedule

Response to inquiries, technical/ service/ administrative issues is effective