ATTACHMENT 5.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Government will make visual inspections on a random basis using the Quality and Performance Standards listed above as an evaluation checklist for inspecting the quality of work performed by the contractor. The Contracting Officer will provide the Contractor with written notification of non-compliance or of customer complaints. The Contractor will have one opportunity during the next scheduled service to correct the noted deficiencies. If the correction does not achieve compliance with the Contract requirements; a deduction equal to the value of the non-conforming service will be made from that month's invoice. The Contractor will receive full payment for acceptable work along with a good evaluation for good performance. For unacceptable work, the Contractor will receive a deduction of payment and a poor evaluation.

REQUIRED SERVICE

PERFORMANCE

STANDARD

ALLOWABLE

DEVIATION

METHOD OF

SURVEILLANCE

Carpet and Walk-Off Mats Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Bare Floors Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Remove Trash Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Clean, Dust, Sanitize Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Restrooms Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Monthly (10’ and above) Clean, Dust, Sanitize Service

Accomplish per specifications and frequency schedule

2 defects per month

Random Sampling

Quarterly Hot Water Extraction Carpet Cleaning Service

Accomplish per specifications and frequency schedule

2 defects per quarter

Random Sampling

Security and Safety

Accomplish per specifications and frequency schedule

None Random Sampling