Attachment 3 QASP.pdf
PDF 84 KB Posted
- Attached to
- Telecommunications News Subscription Services Federal contract opportunity
- Solicitation number
- 47QACA26Q0133
- Issued by
- Not on record
About this file
This is a Quality Assurance Surveillance Plan (QASP) that establishes systematic methods for Government evaluation of contractor performance against defined Acceptable Quality Levels (AQLs) specified in the Statement of Work (SOW). The QASP designates the Contracting Officer (CO) as the sole authority for contract modifications and non-performance actions, while the Contracting Officer's Representative (COR) assumes responsibility for technical surveillance, deliverable inspection, and maintenance of the Surveillance Folder. The plan employs four surveillance methods: 100% Inspection for all critical milestones and technical deliverables, Periodic Sampling for recurring services or monthly status reports, Direct Observation during meetings and technical reviews, and Validated User Feedback from end-users.
The Surveillance Matrix establishes two primary performance standards: Technical Deliverables requiring 100% accuracy with zero critical defects per SOW Section 4.0, monitored through ongoing 100% inspection against SOW task criteria; and Responsiveness requiring feedback addressed within one business day, monitored through direct observation and feedback tracking on an ongoing basis. Documentation requirements include maintaining a Surveillance Folder containing inspection logs, acceptance emails, and rejection notices throughout the contract period. When contractors fail to meet AQLs, the COR must document the failure in writing, provide the contractor an opportunity to explain or remediate within three business days, and forward unresolved discrepancies to the CO. Section 6.0 links acceptance and invoicing, prohibiting the COR from approving invoices when surveillance shows uncorrected deficiencies or missed deliverables.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| AM0001 03 24 26.pdf | ||
| 47QACA26Q0133 _Solicitation_TelecomSubsc_2026-02-19 Commercial Items Provisions and Clauses - Google Docs.pdf | ||
| Attachment 2 Offer for Standard Services.xlsx | XLSX spreadsheet | |
| Attachment 1 Statement of Work-TeleComm 2026-2-9 .pdf |
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Text version
ATTACHMENT 3: QUALITY ASSURANCE
SURVEILLANCE PLAN (QASP)
1.0 PURPOSE
This QASP provides a systematic method for the Government to evaluate Contractor performance. It ensures the Contractor is hitting the Acceptable Quality Levels (AQLs) defined in the SOW and fulfilling the requirements of the Service Order.
2.0 ROLES AND RESPONSIBILITIES
● Contracting Officer (CO): The only person authorized to change the contract or take formal action for non-performance.
● Contracting Officer’s Representative (COR): Responsible for technical surveillance, deliverable inspection, and maintaining the Surveillance Folder.
3.0 SURVEILLANCE METHODS
The COR must use the following methods to monitor performance:
● 100% Inspection: Required for all critical milestones and technical deliverables.
● Periodic Sampling: Used for recurring services or monthly status reports.
● Direct Observation: Monitoring Contractor performance during meetings and technical reviews.
● Validated User Feedback: Reviewing complaints or accolades from end-users (if applicable).
4.0 SURVEILLANCE MATRIX (THE FIXED TABLE)
SOW Task / Requirement
Performance Standard / AQL
Surveillance Method
Frequency
Technical Deliverables
100% Accuracy; Zero Critical Defects per SOW Section 4.0.
100% Inspection against SOW Task criteria.
Ongoing
Responsiveness Feedback addressed within [1] Business Day.
Direct Observation and feedback tracking.
Ongoing
Version 1/30/2026
5.0 DOCUMENTATION AND REPORTING
5.1 Surveillance Folder: The COR must maintain a folder for the life of the Order containing all inspection logs, acceptance emails, and rejection notices.
5.2 Contract Discrepancy Report (CDR): If the Contractor fails to meet an AQL, the COR must:
1. Document the failure in writing.
2. Provide the Contractor an opportunity to explain or remediate (if applicable).
3. Forward the discrepancy to the CO if the issue is not resolved within [3] business days.
6.0 ACCEPTANCE AND INVOICING LINK
In accordance with Section 2.7.3 of the Order, the COR must not sign off on an invoice if the corresponding surveillance for that period shows uncorrected deficiencies or missed deliverables.
Version 1/30/2026
ATTACHMENT 3: QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
File details come from the government source that posted it. Updated .