Attachment 3 - PWS for NGS Enterprise Contract 07 Aug 2020.pdf

Performance Work Statement

For

DEPOT NGS Part-Marking Support

07 Aug 2020

DEPOT NGS Part-Marking Support

Table of Contents

Table of Contents

1. Procurement Objective

2. Introduction

3. Background:

3.1 Automatic Identification Technology Program Management Office Mission

3.2 Purpose of this Solicitation

3.3 Project History

4. Scope

4.1 General Scope of Work

4.2 Resources

4.3 Customers

4.4 Location of Work – Place of Performance

4.5 Period of Performance

5. Definitions

6. Key Deliverables

7. Performance Objective(s) / Purchase Description

7.1 Task 1 - On-Site Part-Marking Support

7.1.1 Subtask 1 – Hardware and Software Inventory and Configuration

7.1.2 Subtask 2 – Hardware Maintenance and Trouble Shooting

7.1.3 Subtask 3 – Software Maintenance and Updates

7.1.4 Subtask 4 – Network Administrator Privileges Support

7.1.5 Subtask 5 – Help Desk Support

7.1.6 Subtask 6 – Training Support

7.1.7 Subtask 6 –Reports/Metrics

7.1.7 Subtask 7 –Status of the NGS Program Meetings

8. Quality Assurance and Quality Control

8.1 Contractor QA/QC Responsibility

8.2 Quality Assurance Surveillance Plan (QASP)

9. Special Performance Requirements

9.1 Location of Work

9.2 Time of Work

9.3 Performance of Services During a Crisis

9.4 Travel

9.5 Limitations on Contractor Performance

9.6 Special Qualifications/Certifications and Key Personnel

9.7 Contractor Manager

9.8 Privacy Act Requirements

9.9 Personal Services Compliance

9.10 Rehabilitation Act Compliance (Section 508)

9.11 Security Requirements

9.11.1 Common Access Card (CAC) Holders

9.11.2 Security Badges

9.11.3 Security Provision Compliance

9.12 Contractor Identification

9.13 Contractor Occupied Facilities

9.14 Security

9.13 Disclosure of Information

9.14 Limited Use of Data

9.15 Productive Direct Labor Hours

9.16 Payment for Unauthorized Work

10. Government Furnished Items

10.1 Data

10.2 Equipment

10.2.1 Local Area Network Resources

10.3 Materials

10.4 Facilities

10.4.1 Facility Access

10.4.2 Workspace

10.5 Access to Personnel

11. Special Requirement for Performance Eligibility

12. Government Delays in Reviewing Deliverables or Furnishing Items

13. Notices

14. Contact Information

14.1 Government Contacts

14.1.1 Correspondence

14.1.2 Contracting Officer’s Representatives (COR)

14.1.3 Contracting Officer/Administrator/Contracting Officer Representative

15. Inspection and Acceptance

15.1 Inspection

15.2 Acceptance

15.3 Contractor Acceptance or Rejection Notice

15.4 General Acceptance Criteria for Data Deliverables

16. Post Award Evaluation of Contractor Performance

16.1 Contractor Performance Evaluations

17. PWS Attachments

1. Procurement Objective

The Air Force Air Logistics Complexes (ALC) at Tinker, Hill and Robins Air Force Base (AFB) as well as the AF Gunsmith Shop and the Crypto facility at Lackland AFB, Vandenberg AFB and 309 EMXG at Kadena AFB are seeking to procure Maintenance and Training of Item Unique Identification (NGS) Marking Carts.

2. Introduction

Next Gen Serialization (NGS) is a DoD policy driven methodology for marking DoD items with a globally unique item identifier, encoded in machine-readable two-dimensional barcode that distinguishes an item from all other like and unlike items. NGS provides a foundation for enabling the DOD to achieve improved readiness, total asset visibility, improved life cycle item management, and improved asset accountability.

The Office of the Under Secretary of Defense for Acquisition, Technology, and Logistics (OUSD [AT&L]) has issued policy guidance for use of NGS within the Department. The policy establishes a strategic imperative for uniquely identifying tangible items relying to the maximum extent practical on international standards and commercial item markings while not imposing unique government data requirements. The Air Force will comply with this guidance.

The Air Force Unique Identification Program has been established to manage and implement developing policy disseminated by the OSD (AT&L). The NGS program began as one of DOD’s solutions for addressing non-compliance issues associated with the Chief Financial Officers' Act of 1990. This act calls for improved financial management, item accountability and cost reduction, and emphasizes results-oriented management. NGS provides DOD with the capability for enhanced total asset visibility, improved lifecycle item management and accountability, and clean financial audits. In summary, it allows the DOD to identify individual assets at any time throughout the lifecycle and provides the means to relate them to their historical engineering and logistics support data.

Tangible assets subject to NGS labeling include:

All DoD serially managed items including, but not limited to (references - DoD 4140.1-R, "Supply Chain Materiel Management Regulation," May 23, 2003 and DoD Instruction 4151.19, "Serialized Item Management (SIM) for Materiel Maintenance," December 26, 2006):

o Sensitive, critical safety or pilferable items that have an unique item-level traceability requirement at any point in their lifecycle; and o All depot-level reparable items

Regardless of value, (i) any DOD serially managed subassembly, components, or part embedded within a delivered item and, (ii) the parent item (as defined in DFARS 252.211- 7003(a)) that contains the embedded subassembly, component or part.

Any other item that the requiring activity decides requires unique item-level traceability at any point in their lifecycle.

Program and item managers retain the option to require broader NGS compliance if it is consistent with their needs or directly supports their Systems Engineering Plan, Life Cycle Sustainment Plan or NGS Implementation Plan. Once a legacy secondary item in use or in inventory is designated for NGS, all future DOD acquisitions of that item shall require NGS. Unmarked NGS-designated legacy instances of that item, identified by the Functional Representative or Item Identifier, already in use or in inventory shall be marked and data submitted to the DoD NGS Registry at the nearest opportunity during normal maintenance consistent with the plans above.

In response to this requirement, the Air Force (AF) is executing a “opportunistic part marking” approach to comply with the NGS policy mandate issued by OUSD (AT&L) in a memorandum dated 23 Dec 04, which directs all Military Departments to apply NGS policy to qualifying legacy items. The opportunistic marking approach targets legacy reparable items in the depot maintenance process. The part marking equipment and software supported under this contract support the AF’s opportunistic marking strategy at the ALCs as well as the AF Gunsmith Shop and Crypto facility at Lackland AFB, and the 309th EMXG at Kadena AFB.

Refer to table 1 for a list of NGS applicable documents.

Table 1 Applicable Documents

Publication/Instruction Title/Source Date of Document

Specific Paragraph/Chapter/or Entire Document Applies

DoDI 8320.04, NGS Standards for Tangible Personal Property http://www.dtic.mil/whs/directives/corres/ins1.html

Jun 2008 Entire Document Applies

DoDI 5000.64, Accountability and Management of DOD-Owned Equipment and Other Accountable Property http://www.dtic.mil/whs/directives/corres/ins1.html

May 2011 ENCLOSURE 3

DoDI 4151.19, Serialized Item Management (SIM) for Materiel Maintenance http://www.dtic.mil/whs/directives/corres/ins1.html

Dec 2006 ENCLOSURE 3

AFI20-110, Nuclear Weapons-Related Materiel Management http://www.e-publishing.af.mil/

Feb 2011 Chapter 4

AFMCI20-104, Item Unique Identification http://www.e-publishing.af.mil/

Jul 2014 Entire Document Applies

AFMC Class IX Marking Plan Provided with solicitation

Jul 2014 Entire Document Applies

DFARS 211.274, Item Identification and Valuation Requirements http://farsite.hill.af.mil/vfdfara.htm

NA Entire Document Applies

DFARS 252.211-7003, Item Identification and Valuation http://farsite.hill.af.mil/vfdfara.htm

NA Entire Document Applies

MIL-STD-130N IDENTIFICATION MARKING OF

U.S. MILITARY PROPERTY Entire Document Applies http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf

Dec 07 Entire Document Applies

00-25-260 General Part Marking NA Entire Document Applies http://www.dtic.mil/whs/directives/corres/ins1.html http://www.dtic.mil/whs/directives/corres/ins1.html http://www.dtic.mil/whs/directives/corres/ins1.html http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/ http://farsite.hill.af.mil/vfdfara.htm http://farsite.hill.af.mil/vfdfara.htm http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf http://www.acq.osd.mil/dpap/pdi/uid/docs/mil-std130N_ch1.pdf

3. Background:

3.1 Automatic Identification Technology Program Management Office Mission

Automatic Identification Technology (AIT) is a set of automated input technologies used to acquire system data without using manual data entry. AIT lays a foundation for accomplishing a goal of enabling and facilitating timely and accurate in-transit and Total Asset Visibility (TAV) and management of parts and items throughout the entire supply chain life cycle.

3.2 Purpose of this Performance Work Statement (PWS)

The purpose of this Performance Work Statement (PWS) is to provide part marking support, maintenance and training for various part marking hardware at the AF ALCs as well as the AF Gunsmith Shop and Crypto facility at Lackland AFB, Vandenberg AFB,Lackland AFB and the 309th EMXG at Kadena AFB in support of NGS and other marking standards.

Support to include:

NGS Hardware support o Provide part marking expertise across marking platforms, methods and media IAW TO 00-25-260 Includes pin marking, dot peen, laser etching, laser annealing, chemical etching, ceramic bonding, ink stamping, ink jet marking, virtual marking and thermal transfer (support for all marking processes IAW current MIL STD 130) o Perform preventative, unscheduled maintenance, and troubleshooting on all part marking equipment in order to return asset to operational condition (see attachment 06).

Preventative Maintenance on marking carts (as required by ALC, and IAW users manuals)

Preform OEM Maintenance on marking carts only if technician has the ability to make necessary repairs (see OEM and Preventative MX definition Ch. 5). If equipment cannot be repaired onsite by technician, the technician will need to start the OEM repair process listed below in sub bullet 10 of Hardware Support.

Provide trouble shooting and remediation for deficiencies found on the attached list of marking platforms (see attachment 06) o Monitor and coordinate warranty repairs for part marking equipment o Track and maintain configuration on all part marking carts and equipment items o Create templates from design specifications for the user community, and coordinate new designs with local NGS Functional Representative o Assist with any unique part marking requirements o Perform periodic database backups on all part marking carts (NGSNGS

Functional Representative discretion) o Coordinate with local COMM, or equivalent support, for network administrator privileges during installation or equipment upgrade/refresh o Coordinate all aspects of repairing part/equipment to include shipping and handling when OEM repair is needed, to include packaging and shipment preparation and cost of shipping and repair.

o Attend quarterly, in-person, NGS program status meetings and bi-weekly teleconference with each ALC NGS Functional Representative

Software and systems support o Assist OEM software support team with the install of applicable software, hardware, or firmware updates as necessary Coordinate with local COMM support for network administrator privileges during installation or equipment upgrade/refresh o Track configuration of configurable software for each part marking application

Training services o Provide formal, informal and on-the-spot training for maintenance user community, as required.

o Provide operator-level and cart administrator training on part marking equipment, devices and software as necessary (see attachment 06 for list of required equipment)

3.3 Project History

The AF’s opportunistic legacy part marking began with a pathfinder in 2005.

Standardized part marking equipment was placed at the three Air Logistics Centers and Travis AFB. Part marking data from the pathfinder was aggregated in a single commercially hosted database. The AF used the pathfinder to refine requirements and limit the scope of legacy part marking to the depots.

Since 2005 the AF has rapidly and continually expanded the number of reparable assets marked at the Air Logistics Complexes through a variety of different marking methods and media.

Several ALCs have also used local maintenance Automated Information Systems (AISs) such as Defense Repair Information Logistics System (DRILS) and Lean DEPOT Management System (LDMS) to capture and associate UIIs to asset pedigree data where it has proved practical.

Since 2007, the ALCs have had technicians assisting in implementing NGS with the technologies noted above at their respective centers. These technicians have provided indispensable training and part-marking equipment operations and sustainment since 2007. Follow-on support is required to move this important DD program toward full operational capability in the depots.

The AF currently uses TRIAD, Bartender and Magic Mark part marking software, as well as Monode and other integrated equipment to accomplish part marking.

4. Scope

4.1 General Scope of Work

The scope of the work for this effort includes technical, analytical, and strategic services in support of Class IX and Class VII NGS part marking activities for the ALCs, the AF Gunsmith Shop and Crypto at Lackland AFB, and depot maintenance at Kadena AFB.

Services will encompass onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist with software and systems support, equipment and process training and data deliverable requirements. Services will also include metrics and data retrieval as required, by the maintenance community and NGS Functional Representative.

When NGS technical data requires change/update the Contractor will coordinate with the equipment specialist and cognizant engineer on implementation of the change/update.

When parts or equipment must be returned to the Original Equipment Manufacturer (OEM) the Contractor will coordinate with the NGS Functional Representative all aspects of repairing parts and equipment, to include shipping and handling/packaging.

When core discounts/rebates apply the Contractor will coordinate the Government’s receipt of said discounts/rebates.

Performance under this effort will require a high degree of part marking industry knowledge, NGS policy, knowledge of existing AF part marking method and media solutions, and expertise in project management and training.

o Create marking templates and manage associative NGS pedigree data.

o Assist with software and systems changes to local NGS Functional Representative.

o Provide recommendations for Hardware refresh and/or modifications to local NGS Functional Representative.

o Assist with resolving software, connectivity, permissions and other

Information Technologies (IT) issues with local IT offices, or the OEM help desk.

4.2 Resources

The Contractor shall furnish fully qualified and trained contract personnel [for each ALC] to provide the production support services described herein. These contract personnel will also support alternate work locations including the AF Gunsmith Shop and crypto facility at Lackland AFB, and the depot maintenance at Kadena AFB.

The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel. The Contractor’s management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective contract performance in accordance with the requirements contained in this PWS.

Contract personnel shall maintain proficiency with NGS marking platforms, methods and media applicable to each Government installation.

When necessary, the fully qualified and trained contract personnel will travel to Lackland AFB to support the AF Gunsmith Shop and Crypto facility, and Kadena AFB in support of NGS marking activities.

4.3 Customers

The customer and recipient of all items and services delivered under this contract are the Air Logistics Complexes at Tinker, Hill and Warner Robins AFB as well as the AF Gunsmith Shop and Crypto facility at Lackland AFB, and depot maintenance at Kadena

AFB.

4.4 Location of Work – Place of Performance

Work shall be performed at the following Government locations:

Hill Air Force Base - Air Logistics Complex

OO-ALC/OBWC NGS Functional Representative 6009 Wardleigh Road Building 1209 Hill AFB, Utah 84056

Lackland Air Force Base - Air Force Gunsmith Shop Air Force Gunsmith Shop Supervisor 1520 Service Road Suite 1 Lackland AFB, Texas 78236

Robins Air Force Base - Air Logistics Complex

WR-ALC/OBWB NGS Functional Representative 420 Richard Ray Blvd, STE 100 Robins AFB, Georgia 31098

Tinker Air Force Base - Air Logistics Complex

OC-ALC/OBWC NGS Functional Representative 3001 Staff Drive Building 3001 Post 2AF64A Tinker AFB, Oklahoma 73145

Depot Maintenance at Kadena AFB

Building 786, Bay B Building 925, Room #2 Kadena AFB Japan

4.5 Period of Performance

The overall period of performance for this task shall be IAW Section B, The Schedule, of the task order (i.e. established and identified under the individual CLINs of the order).

The task order will include one (1) base year, four (4) one year option periods.

5. Definitions

AFMC AIT PO refers to the Air Force Automatic Identification Technology Program Office.

This office is responsible for administering and implementing the NGS program on behalf of the U.S. Air Force.

AFSC OPR is responsible for sustainment activities related to legacy NGS marking, to include

Contracting Officer Representative (COR) responsibilities for NGS marking within the ALCs.

Unique Identification (UID) refers to all initiatives to uniquely identify tangible personal property, real property, personnel, organizations, and financial transactions.

Next Gen Serialization (NGS) refers to the policy about uniquely identifying tangible personal property assets.

Unique Item Identifier (UII)

A UII is a set of data elements marked on an item that is globally unique and unambiguous. For items that are serialized within the enterprise identifier, the UII data set includes the data elements of enterprise identifier and a unique serial number (Construct #1). For items that are serialized within the part, lot or batch number within the enterprise identifier, the UII data set includes the data elements of enterprise identifier, the original part, lot or batch number, and the serial number (Construct #2).

OEM Maintenance and Preventive Maintenance

There are two types of maintenance regarding industrial equipment, OEM Maintenance and Preventive Maintenance. OEM maintenance is done by factory trained and certified maintenance technicians that have access to Factory diagnostic software and specialty tooling to address all aspects of the equipment. This usually involves detailed schematics and technical documentation/software that enable the factory technician to diagnose and correct hardware and software issues with the equipment.

6. Key Deliverables

All key deliverables identified in Table 2 must meet professional standards and DoD and Air Force policy.

The Contractor shall provide all deliverables in electronic format (in a format usable in Microsoft Office). Upon delivery, all contractor deliverables will be the property of the Government and, as such, will be delivered using non-proprietary information and formats. Reports and other deliverables will be reviewed and accepted at the place of delivery by the Contracting Officer Technical (COR) or alternate.

The Government will provide a central repository for all deliverables upon contract award. See Attachment 3 for format and business rules for central repository.

Table 2 - Key Deliverables Deliverable Description

Delivery Date CDRL

Hardware and Software Inventory and Configuration

Initial delivery will be NLT 20 business days following contract award.

Updates will be within 5 business days of inventory or configuration changes.

Final delivery will be NLT 5 business days prior to contract expiration.

A001

Equipment Maintenance Schedule

Suspense for draft delivery will be NLT 20 business days following contract award.

Final delivery will be NLT 5 business days following review.

Updates will be within 5 business days of schedule changes.

A002

Initial Assessment of Training Materials On-hand

Suspense for delivery will be NLT 20 business days following contract award.

A003

Training Materials List Updates will be within 5 business days of changes to the training material.

Final delivery will be NLT 5 business days prior to contract expiration.

A004

Record of Trained Users

Suspense for initial delivery will be NLT 20 business days following contract award.

Updates will be within 5 business days of changes to the Inventory.

Final delivery will be NLT 5 business days prior to contract expiration.

A005

Monthly Electronic Back-up of Marks Made by Individual Marking Machines

Suspense for initial delivery will be NLT 20 business days following contract award.

Updates will be monthly on the third business day of the month following the month for which data is being reported.

Final delivery will be NLT 5 business days prior to contract expiration.

A006

Monthly Marking Report (finished data)

Delivery will be monthly on the fifth business day of the following month.

Final summary of marking performed during the duration of this contract will be NLT 5 business days prior to contract expiration.

A007

Quarterly Help Desk Activity Report

Delivery will be quarterly on the third Friday of the month following the quarter for which data is being reported.

A008

Monthly Marking Machine Maintenance Activity Report

Delivery will be monthly on the fifth business day of the month following the month for which data is being reported.

A09

7. Performance Objective(s) / Purchase Description

All work products must be approved by the customer before the Contractor initiates the work. Throughout the period of performance, all contractor deliverables must be inspected and accepted by the customer. This inspection will be conducted to ensure that all work products meet the appropriate quality level required by the customer.

7.1 Task 1 - On-Site Part-Marking Support

The Contractor shall provide support for all NGS part marking equipment at the Air Logistics Complexes, to include the satellite depots. Subtasks to include: onsite part marking hardware support, equipment maintenance, equipment and hardware accountability, assist OEM software team with software and systems support (including software updates and patches), equipment and process training, as well as first tier help desk support. Support personnel must be certified when appropriate.

When notified of system or equipment malfunction (via email, phone, or in person), the contractor shall initiate support and/or arrive on site at the equipment location, as required, within one (1) business day for CONUS or fifteen (15) business days for

OCONUS.

The Contractor shall coordinate with the cognizant engineer and the equipment specialist on implementation of technical data changes/updates involving NGS method and media.

7.1.1 Subtask 1 – Hardware and Software Inventory and Configuration

The Contractor shall provide and maintain a Hardware and Software Inventory and Configuration (CDRL A001) for all NGS part marking equipment and related AIT components at each Government installation. This includes all NGS part marking carts;

current software versions and license dates installed on all NGS equipment and equipment peripherals for each part marking item; verifiers; NGS handheld terminals;

and repairable NGS readers. The AF will provide an initial baseline inventory of all NGS related equipment. Initial delivery will be NLT twenty (20) business days following contract award. Updates will be within five (5) business days of inventory or configuration changes. Final delivery will be NLT five (5) business days prior to contract expiration.

7.1.2 Subtask 2 – Hardware Maintenance and Trouble Shooting

The Contractor shall provide an Equipment Maintenance Schedule (CDRL A002) based on suggested OEM maintenance practices for the equipment listed in the Hardware and Software Inventory and Configuration (CDRL A001). Initial delivery will be NLT twenty

(20) business days following contract award. Final delivery will be NLT five (5) business days following review. Any updates will be within five (5) business days of schedule changes.

The Contractor shall provide hardware maintenance and troubleshooting support for all equipment listed on the Hardware and Software Inventory and Configuration (CDRL A001) and possess the technical ability to maintain the equipment to full operational capability. The Contractor shall notify the Government if additional parts are required to maintain full operational capability. Hardware maintenance and troubleshooting support shall include but not be limited to the following:

The Contractor shall perform and track, IAW OEM requirements, Preventative Maintenance (PM), as required, on NGS marking and peripheral equipment at each Government installation.

The objective of PM is to protect the equipment capability and investment by removing causes of failure, performing routine maintenance and providing adjustment to compensate for normal wear before failure occurs. The Contractor shall perform all PM IAW the OEM specifications.

Preventative Maintenance (PM) procedures and suggested inspection/maintenance schedules are annotated in the Marking Platform’s Users Manuals, provided by the OEM are the primary documents. In addition there are several other guidance sources (DoD, AF and OSHA) for general machinery cleaning and upkeep available. Annotating those Preventive Maintenance Inspections and preventative maintenance preformed is covered under TO 00-20- 5, Chapter 7, Industrial/Support Equipment Records, specifically the DD form 244.

But might be best described in TO 34-1-3 this technical order provides general policy for the inspection and maintenance of commercial type shop machinery and equipment installed in organizational, intermediate, and depot maintenance facilities and other USAF industrial facilities. Detailed instructions on annotating the DD form 244; and suggested maintenance criteria are detailed within this TO.

The Contractor shall perform unscheduled Remedial Maintenance (RM) on NGS marking and peripheral equipment at each Government installation.

RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

The Contractor shall ensure configuration of all part marking carts and equipment items are maintained in the Hardware and Software Inventory and Configuration (CDRL A001).

The Contractor shall create and update any marking templates, marking layouts, and constructs, as required.

The Contractor shall assist Government personnel with part marking (method and media) requirements not already part of the normal NGS workload at the Government installation. Assistance shall include, but may not be limited to, meeting with cart operators/administrators and cognizant engineering community to discuss any new template designs and label orders and creating templates from design specifications for the user community.

The Contractor shall provide and maintain a Monthly Electronic Back-up of Marks Made by Individual Marking Machines (CRDL A006). Initial delivery will be NLT twenty (20) business days following contract award. Updates will be monthly on the fifth business day of the month following the month for which data is being reported. Final delivery will be NLT five (5) business days prior to contract expiration.

7.1.2.1 OEM Hardware Maintenance

Once the Contractor and/or the Original Equipment Manufacturer (OEM) helpdesk has made a determination that a piece of marking equipment requires OEM maintenance, the Contractor must make a recommendation whether to have the OEM conduct repair actions at the Government facility or return the part/equipment to the factory and notify the Functional Representative and COR of the required maintenance. Upon approval by the COR, the Contractor shall package the part/equipment in accordance with OEM packaging instructions, annotate inventory lists, and ship the part/equipment to the OEM for break down and evaluation. The Contractor will assist the Maintenance shop that owns the marking equipment with making a contract agreement with applicable OEMs for any maintenance that would require any labor or parts with the OEM facility. When core discounts/rebates apply the Contractor shall coordinate the Government’s receipt of said discounts/rebates.

The Contractor shall assist Government personnel with coordinating OEM warranty repairs for all items on the Hardware and Software Inventory and Configuration (CDRL A001).

7.1.3 Subtask 3 – Software Maintenance and Updates

The Contractor shall ensure that the software for all part marking equipment and components is operational, and shall assist the OEM Software Team to restore it to its operational status. The Contractor shall work with local communication squadrons, and external help desk support for any software related issues that cannot be resolved at the local level.

Troubleshoot/correct/repair software malfunctions:

o Assist OEM Software Team installation of software, hardware, or firmware updates as necessary o Manage configuration of configurable software for each part marking application

Track software installed

Assist OEM Software Team with install patches as necessary

Assist OEM Software Team with installation of new software as necessary

7.1.4 Subtask 4 – Network Administrator Privileges Support

The Contractor shall coordinate with local COMM squadron or equivalent support for network administrator privileges during installation or equipment upgrade/refresh.

7.1.5 Subtask 5 – Training Support

The Contractor shall provide formal, informal, and on-the-spot training for maintenance user community (certified when appropriate) upon request by the Government. Training shall be divided into two separate categories: operator training (as requested by the local NGS Functional Representative) and cart administrator training.

Formal, informal, and on-the-job training, which shall cover activities required for the creation and/or association of a UII to an asset from each user group, equipment operator (government employee) proficiency, and the use of any and all systems and applications used for NGS marking at the ALCs, Lackland AFB Gunsmith Shop and Kadena AB.

The Contractor shall provide an Initial Assessment of Training Materials On-hand at all applicable Government Installations (CDRL A003) No Later Than (NLT) twenty (20) business days following contract award.

When training is conducted, the Contractor shall develop clear, concise and complete Training Materials ensuring said materials are annotated on the Training Materials List (CDRL A004) and provided to the COR. Training materials shall become the property of the Government and shall cover basic NGS knowledge of NGS standards and safety procedures for all local NGS marking and associated equipment. Training materials may vary from site to site based on the marking and association technologies employed at each location. Updates to the Training Materials List (CDRL A004) will be within five (5) business days of changes to the training material. Final delivery of the Training Materials List (CDRL A004) will be NLT five (5) business days prior to contract expiration.

The Contractor shall provide and maintain a Record of Trained Users (CDRL A005) that documents all past and future part marking cart equipment/software related training and/or certifications for each part marking technician. The Record of Trained Users (CDRL A005) will also denote which users at each respective ALC/DOD installation have received general user and cart administrator training. The AF will provide an initial baseline listing of trained users. Initial delivery will be NLT twenty (20) business days following contract award. Updates will be within five (5) business days of changes to the Inventory. Final delivery will be NLT five (5) business days prior to contract expiration.

7.1.6 Subtask 6 –Reports/Metrics

The Contractor shall provide a Monthly Marking Report (CDRL A007) on the fifth business day of the month following the month for which data is being reported. The Contractor shall also provide a summary of marking performed during the duration of this contract NLT five (5) business days prior to contract expiration.

The Contractor shall provide a Monthly Maintenance Activity Report (CDRL A09) on the fifth business day of the month, following the month for which data is being reported.

7.1.7 Subtask 7 –Status of the NGS Program Meetings

The Contractor shall attend NGS status meetings as requested by the Government.

8. Quality Assurance and Quality Control

8.1 Contractor QA/QC Responsibility

The Contractor shall be responsible for quality assurance and quality control of all deliverables.

8.2 Quality Assurance Surveillance Plan (QASP)

The Government will evaluate the contractor’s performance in accordance with its Quality Assurance Surveillance Plan (QASP). The QASP will describe the quality verification procedure and standards for all deliverables.

9. Special Performance Requirements

9.1 Location of Work

The tasks identified in this PWS shall be performed primarily at the locations listed below as well as the Contractor’s facility. Any other alternate work locations will be identified and approved by the Contracting Officer.

Air Logistics Complexes (primary work locations):

Ogden Air Logistics Complex, Hill AFB, UT

Oklahoma City Air Logistics Complex, Tinker AFB, OK

Robins Air Logistics Complex, Robins AFB, GA AF Gunsmith Shop or Crypto shop, Lackland AFB, TX (alternate work location), Depot maintenance at Kadena AFB, Japan (alternate work location)

9.2 Time of Work

When working at government facilities, Contractor personnel shall observe the same holiday schedule and work the same hours as the local Government personnel at each

ALC.

If work hours are required outside the hours stated, the Contractor shall contact the COR for approval from the CO. These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

9.3 Performance of Services During a Crisis

Declared by the National Command Authority or Overseas Combatant Commander

(MANDATORY REFERENCE PER AFI 63-124)

The services identified in the Performance Objective(s) / Purchase Description Section of this PWS have been determined to be essential for performance during crisis.

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During a Crisis, and Air Force implementation thereof, it is determined that the Contractor shall be required to perform during crisis situations. Service may be required to support an activation or exercise of contingency plans outside the normal duty hours. The base could be closed because of security problems or other events, which would necessitate the closing of the base. Should one of these situations occur the Contractor should listen to or watch one of the local television or radio stations for notification of a possible base closure. The Contractor shall not receive any other form of notification of a base closure from the government, unless contracted by the Contracting Officer or the COR. The Contractor is responsible for notifying his/her employees.

9.4 Travel

The Contractor shall be required to undertake CONUS and OCONUS travel to support this requirement normally as requested by the COR. Trips shall be coordinated and approved. The Contractor shall provide receipts upon completion of travel to the COR.

Brief trip reports summarizing the purpose and results of each trip will be required in accordance with HQ AFMC management policy. Travel is anticipated to the following locations (the Contractor should note that other travel to additional CONUS locations may also be required):

a. Ogden Air Logistics Complex, Hill AFB, UT

b. Oklahoma City Air Logistics Complex, Tinker AFB, OK

c. Warner Robins Air Logistics Complex, Robins AFB, GA

d. Lackland AFB, TX

e. Depot maintenance at Kadena AFB, Japan

9.5 Limitations on Contractor Performance

Not Applicable

9.6 Special Qualifications/Certifications and Key Personnel

The Contractor shall provide support at each ALC with the special qualifications or certifications listed below. Some certifications are location specific. The Contractor shall provide documentation of special qualifications or certifications to the Contracting Officer within twenty (20) business days of contract award. The CO will provide a copy of this documentation to the COR. Key Personnel are defined as those individuals who are so essential to the work being performed that the Contractor shall not divert them to other projects or replaced them without receiving prior approval from the Contracting Officer.

Special Qualification Reason Facility Source Software maintenance trained or experienced TRIAD Software

Maintenance

(Marking Platform

Specific)

OC,OO,

WR,

Lackland, Kadena

Monode Marking

Products, LLC.

Hardware operator/maintenance trained or experienced Hardware Maintenance

(Marking Platform

Specific)

OC, OO,

WR,

Lackland, Kadena

Monode Marking

Products, LLC

Hardware operator/maintenance trained or experienced

Brady Printers

(Marking Platform

Specific)

OC, OO,

WR,

Lackland, Kadena

Monode Marking

Products, LLC

Or

Seagull Scientific, Inc.

Hardware operator/maintenance trained or experienced

Epilog Marking Cart

(Marking Platform

Specific)

OC, OO,

WR,

Lackland, Kadena

Monode Marking

Products, LLC

Or

Seagull Scientific, Inc.

Hardware operator/maintenance trained or experienced Foil Star Genesis OC, OO, WR, Lackland, Kadena

ACI Laser GmbH

Hardware operator/maintenance trained or experienced Foil Star Nexus OC, OO, WR, Lackland, Kadena

ACI Laser GmbH

Hardware operator/maintenance trained or experienced Foil Star Smart Marker OC, OO, WR, Lackland, Kadena

ACI Laser GmbH

Secret Security Clearance Required for access to technical data (at times classified) and various

Government facilities

OC, OO,

WR,

Lackland, Kadena

USAF

9.7 Contractor Manager

The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the Contractor when the manager is absent, shall be designated in writing to the contracting officer and COR. The government must be informed within three (3) business days if the contract manager changes.

The contract manager or alternate shall have full authority to act for the Contractor on all contracting matters relating to daily operation of this contract.

The contract manager or alternate shall be available during normal duty hours within two

(2) business hours to meet on the installation with government personnel (designated by the contracting officer) to discuss problem areas.

9.8 Privacy Act Requirements

Work on this project may require that personnel have access to Privacy Information.

The Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

9.9 Personal Services Compliance

The use of this contract to satisfy this requirement is in the best interest of the Government, economic and other factors considered, and this task order is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled “Personal Services Contract”.

9.10 Rehabilitation Act Compliance (Section 508)

Any/all electronic and information technology (EIT) procured through this effort must meet the applicable accessibility standards at 36 CDR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

9.11 Security Requirements

9.11.1 Common Access Card (CAC) Holders

Common Access Card (CAC) Holders: Contractor personnel requiring computer and network access shall possess a Common Access Card (CAC) within 30 days of contract award. The CAC shall be obtained through the Trusted Associate Sponsorship System

(TASS)

(https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp) and the unit’s Trusted Agent. The Contractor shall contact the COR within five (5) business days after the contract award date for details (i.e. Trusted Agent contact information) and forms specific to each Government installation. Contractor personnel who require CAC cards shall have initiated a National Agency Check with Inquiries (NACI) as described below and shall have completed (with favorable results) a Federal Bureau of Investigation (FBI) fingerprint check, or a DoD determined equivalent investigation or greater before the CAC can be issued.

The investigation requirement for a NACI is IAW AFI 31-601, Industrial Security. In order to receive access to Government Domains and access to any Government computer system, the Contractor shall have at least initiated a NACI for personnel requiring access. The Contractor is responsible for vetting their employees. If an unfavorable NACI is received, access to the Government Domains will be revoked. The Contractor shall ensure that Contractor personnel requiring access to Government Domains shall have a civilian Local Files Check (LFC) with no adverse results, as required by the TA.

9.11.2 Security Badges

The Contractor shall ensure all employees properly display and wear Identification (ID) Badges at all times during duty performance on a government facility. The Contractor shall insure that Contractor personnel comply with base policy regarding badge https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp requirements as directed by the Security Forces office at each Government installation.

All Contractor personnel are required to wear or prominently display identification badges or contractor-furnished, contractor identification badges at all times while visiting or performing work on government sites when performing work under this Task Order.

(Note: If wearing an ID Badge jeopardizes safety of Contractor personnel in performance of their duties, the Badge will be removed until the job is completed and the hazard is no longer present.)

9.11.3 Security Provision Compliance

The Contractor shall observe and comply with all USAF, AFMC, AFSC, and site specific security provisions in effect during the contract period of performance.

9.12 Contractor Identification

Contractor personnel and their subcontractors must identify themselves as contractors or subcontractors during telephone conversations, in electronic messages, or correspondence related to this Task Order.

9.13 Contractor Occupied Facilities

Contractor-occupied facilities on AFMC or other government installations, such as offices, separate rooms, or cubicles must be clearly identified with contractor supplied signs, name plates or identification, showing that these are work areas for contractor or subcontractor personnel.

9.14 Security

The tasking performance requires access to various Government facilities, and technical data which is at times classified, a security clearance of SECRET will be required for all personnel having access to the classified data. Refer to the DD Form 254 attached to the contract for additional security instructions, guidance, policies and restrictions.

9.13 Disclosure of Information

The Contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each subcontractor or employee of the Contractor to whom information may be made available or disclosed shall be notified in writing by the Contractor. The Contractor or employee of the Contractor shall sign a non-disclosure agreement supplied by the government acknowledging such information may be disclosed only for a purpose and to the extent authorized by the Contracting Officer. All copies of signed non-disclosure agreements will be provided to the Contracting Officer prior to performing work on the task order.

9.14 Limited Use of Data

Performance of this effort may require the Contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor and/or

Contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government.

9.15 Productive Direct Labor Hours

The Contractor shall be able to bill for labor hours at the rates established in the contract item and service schedule. The Contractor can only charge the Government for “Productive Direct Labor Hours”. “Productive Direct Labor Hours” are defined as those hours expended by Contractor personnel in performing work under this effort.

This does not include sick leave, vacation, Government or Contractor holidays, jury duty, military leave, or any other kind of administrative leave.

9.16 Payment for Unauthorized Work

No payments will be made for any unauthorized supplies and/or services or for any unauthorized changes to the work specified herein. This includes any services performed by the Contractor at their own volition or at the request or approval of an individual other than a duly appointed CO. Only a duly appointed CO is authorized to change the specifications, terms, or conditions under this effort.

10. Government Furnished Items

10.1 Data

The Government will provide the Contractor copies of, or access to, required Air Force directives, publications, documentation, and legacy data systems; including but not limited to requirements documents, specifications, and data models upon availability.

10.2 Equipment

The Government will provide, at primary work locations, workstations with computers and phones as well as access necessary for task completion for the portion of the work performed in a Government facility. Workstations will not be provided at the alternate work locations identified in the Location of Work section of this PWS.

10.2.1 Local Area Network Resources

The Government will provide access to Local Area Networks and training to include Information Protection and DoD Information Assurance (IA) Cyber Awareness Challenge.

10.3 Materials

The Government will provide funding to the Contractor to support the purchase of materials to support the tasking’s under this contract.

The Contractor shall provide three estimates to the Government for all purchase requests, unless waived by the Government. All purchases shall require prior Government approval.

10.4 Facilities

10.4.1 Facility Access

The Government will provide the Contractor access to all facilities as required to perform in accordance with this contract. The Contractor shall be subject to all appropriate military rules and regulations while working on a military installation.

10.4.2 Workspace

The Government will provide working space as necessary for contract personnel on site during this task order.

10.5 Access to Personnel

The Government will provide necessary and reasonable access to government and other personnel needed to support the objectives of this contract.

11. Special Requirement for Performance Eligibility

Not Applicable

12. Government Delays in Reviewing Deliverables or Furnishing Items

If Contractor performance or submission of deliverables is contingent upon receipt of government furnished items (data, equipment, materials, facilities, and support) or input, or upon government review and approval of interim items or draft documents (collectively referred to as Government Performance), the government will specify when it will provide such items or input, or the time it will need to perform reviews or give approvals. If the government fails to meet item, input, review, or approval deadlines, Contractor performance or submission of deliverables shall automatically be extended one calendar day for each day of government delay. The Contractor shall promptly advise the Contracting Officer of any delays in receipt of government furnished items, input, reviews, or approvals. If dates for Government performance are not specified in this contract/order or associated task directives, this clause will not apply, and Contractor delays must be handled or negotiated under other provisions of this contract or order.

13. Notices

CONTRACTING OFFICER’S REPRESENTATIVE

The work to be performed under this contract is subject to monitoring by an assigned Contracting Officer’s Representative (COR). The COR appointment letter, outlining the COR responsibilities under this contract/order, will be provided to the Contractor under separate cover. Questions concerning COR appointments should be addressed to the Contracting Officer.

14. Contact Information

14.1 Government Contacts

14.1.1 Correspondence

To promote timely and effective administration, correspondence shall be subject to the following procedures:

Technical correspondence (where technical issues relating to compliance with the requirements herein) shall be addressed to the COR with an information copy to the CO and COR.

All other correspondence, including invoices, (that which proposed or otherwise involves waivers, deviations, or modifications to the requirements, terms or conditions of this PWS) shall be addressed to the CO with an information copy to the COR.

14.1.2 Contracting Officer’s Representative (COR)

Tinker AFB

OC-ALC NGS Functional Representative 3001 Staff Drive Building 3001 Post 2AF64E Tinker AFB, Oklahoma 73145

Hill AFB

OO-ALC NGS Functional Representative 309th MXSG/EN Bldg. 214 Room 003 5909 Southgate Drive Hill AFB UT 84056

Robins AFB

WR-ALC NGS Functional Representative 235 Byron Street, STE 19A…