Attachment 2 - Scope Network Equipment Maintenace.pdf
PDF 173 KB Posted
- Attached to
- CISCO Smartnet - Network Equipment Maintenance Federal contract opportunity
- Solicitation number
- 75H70422Q00025
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 5 - FAR Provision 52_204_24 Representation.pdf | ||
| Attachment 1 - BOM-Price Schedule.xlsx | XLSX spreadsheet | |
| Attachment 6 - IEE Representation Form.pdf | ||
| Attachment 4 - Additional FAR-HHSAR Provisions_Clauses.pdf | ||
| Attachment 3 - FAR 52.212-5.pdf | ||
| Combined-Synopsis RFQ 75H70422Q00025.pdf | ||
| Attachment 7 - Brand Name Justification - Cisco Redacted.pdf |
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SCOPE: CISCO Smartnet – Network Equipment Maintenance
1. Introduction
The Indian Health Service (IHS) uses a range of network hardware and software equipment to provide network connectivity. This includes Cisco routers, switches, firewalls, wireless controllers and network management applications.
2. Maintenance Coverage Required
IHS requires a Cisco Smartnet maintenance contract to provide hardware and software support for the Cisco network equipment used on the network. The Smartnet maintenance contract will provide IHS with:
• Access to Cisco’s Technical Assistance Center (TAC) for technical support.
• Next business day replacement for defecting hardware components.
• Software updates for both major and minor software releases.
• Software Application Support Service with Upgrades (SASU) for relevant products.
• Software subscriptions renewals for relevant products.
3. Service Coverage Period and Duration
The required service coverage is for 12 months and should begin when the existing Cisco maintenance contracts expire. The majority of the items are currently covered under Cisco contract number 204369924 which expires 31Aug22.
4. Information to Include in Responses
Vendors should include the following information in their response.
• Maintenance and subscription costs for each item specified in the list of equipment requiring coverage.
• Identify and indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.
5. Third Party Maintenance Coverage
Offerors shall be an authorized Cisco partner and eligible to quote the costs for Cisco provided coverage.
• Third party maintenance coverage shall not be considered.
6. Delivery
Services and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal.
After contract award, the contractor shall contact the IHS Contractor Officer Representative (COR) to verify the email address and Cisco.com user id for E-Delivery.
7. Hardware & Software Requiring Coverage
The hardware and software requiring maintenance and subscription coverage is listed in the Attachment 1 – Network Equipment Maintenance Contract – Equipment List.
• The address for equipment located in Albuquerque is:
o 1011 Indian School Rd. NW Albuquerque NM 87104
• The address for the equipment located in Rockville MD is:
o 5600 Fishers Lane, Rockville, MD 20857
| 1. Introduction |
| 2. Maintenance Coverage Required |
| 3. Service Coverage Period and Duration |
| 4. Information to Include in Responses |
| 5. Third Party Maintenance Coverage |
| 6. Delivery |
| 7. Hardware & Software Requiring Coverage |
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