Attachment 2 QASP.pdf

Quality Assurance Surveillance Plan

(QASP)

NSWC Corona Code MS31

Oxygen Equipment Cleaning and Calibration

Measurement Science Department (MS31) Naval Surface Warfare Center, Corona

Corona, CA

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Introduction

This Quality Assurance Surveillance Plan (QASP) documents the philosophy and process to be used to monitor and evaluate contractor performance in connection with Oxygen Equipment Cleaning and Calibration Support.

The QASP establishes the methodology for measuring performance in the performance work areas and establishing the standard quality level for each task. Tasks are defined as:

Conduct Training Classes Provide Academic Credit Provide Classroom Administration Provide Testing, Grading and Evaluation

Each of these tasks are reviewed independently and documented as they are completed.

The government retains the prerogative to unilaterally modify the QASP during the life of the Oxygen Equipment Cleaning and Calibration Support Contract. The paramount objective of this plan, however, remains constant: To ensure that the method for evaluating contractor performance is, to the maximum extent possible, consistently objective, quantitative, and comprehensive.

Quality Assurance

As a performance based service acquisition, the Oxygen Equipment Cleaning and Calibration Support Contract specifies work tasks in terms of desired outcome. The contractor will be evaluated in the context of the task requirements in the performance work statement. Performance relative to these task requirements will be evaluated.

Successful completion of these tasks requires proper management of contract work and the generation of high quality outcomes delivered in a timely manner that meet program requirements.

The QASP measures the contractor’s demonstrated performance with respect to the following factors: Compliance with Contract Requirements, Quality of Deliverables, Efficient Use of Resources, and Job Knowledge.

Surveying Quality of Contract Requirements

The Contractor’s performance will be evaluated on an ongoing basis by the MS Department personnel responsible for the overall MS Oxygen Equipment Cleaning and

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Calibration Support. The effort will be based on an on-going evaluation of the work as it is performed.

Evaluation Categories and Factors

The Contractor’s performance during the contract period shall be judged in the following categories: (1) Technical Performance, and (2) Schedule Performance. Unsatisfactory performance in either of these areas will be addressed to the contractor and they will be requested to correct the deficiencies.

Technical Performance Assessment

The Contractor’s technical performance will be evaluated in terms of their ability to deliver high quality products to program sponsors in a timely manner that meets program/contract requirements. Evaluation of the Contractors technical performance will include the following:

Conduct Training Classes Provide Academic Credit Provide Classroom Administration Provide Testing, Grading and Evaluation

Schedule Performance Assessment The Contractor’s schedule performance will be evaluated in terms of their ability to build and perform within agreed to schedules for tasked technical efforts. Those aspects of the Contractors schedule performance that may be considered in the evaluation include the following:

- Timely delivery of documentation and reports.

- Ability to provide early identification of problem areas, and the ability to overcome problems while maintaining established schedules.

Performance Assessment Ratings In evaluating Contractor performance, the following adjectival ratings will be used:

Adjective Rating Criteria

OUTSTANDING Contractor’s performance exceeds the requirements by a substantial margin. There are a few areas for improvement, but all are minor.

EXCELLENT Contractor’s performance exceeds the requirements in most areas. There may be several areas for improvement, but these

Attachment 2: 3 | 3 areas are offset by better performance in other areas.

GOOD Contractor’s performance meets and in some cases, exceeds the requirements. Areas for improvement are approximately offset by better performance.

SATISFACTORY Contractor’s performance is adequate.

There are areas of good or better performance but these are offset by lower rated performance in other areas.

UNSATISFACTORY Contractor’s performance is less than the requirements by substantial margin. There are areas of improvement that are not offset by better performance in other areas.

Contractor performance in the area being evaluated is considered to be such that Government action may be required.

Notification of Deficient Performance

Contract performance deficiencies identified during the quarter will be brought to the immediate attention of the COR. When contractor performance in any area approaches or reaches a minimum acceptable level, or is not fully compliant with the requirements of the contract, the COR will notify the contractor Program Manager of the discrepancy in writing. The contractor will then have two weeks to implement corrective action and to explain the corrective action in writing to the COR. If the contractor's response resolves the problem, no further action will be taken. If the problem continues after implementation of corrective action, the COR will submit a Contract Discrepancy Report (CDR, see Appendix A) to the contractor. Unsatisfactory contractor performance that causes significant injury or damage to personnel or equipment, which puts personnel, or equipment unnecessarily at risk, or which results from gross negligence or inattention to standing procedures may result in an immediate CDR with no advance notification by the COR. When a CDR is submitted by the COR, the contractor is required to prepare a formal reply delineating corrective action. If the reply satisfies the COR, no further action will be taken. If replies are unsatisfactory and resolution cannot be obtained, the COR will forward the contractor’s reply along with the recommended action to the PCO to initiate formal action against the contractor for unsatisfactory contract performance.

APPENDIX A

CONTRACT DISCREPANCY REPORT

DATE AND TIME:

CONTRACT NUMBER:

CONTRACTOR:

SITE:

DESCRIPTION OF DISCREPANCY: (reference SOW/Directive)

DATE(S) OF VERBAL NOTIFICATION:

ORIGINATOR’S SIGNATURE:

ABOVE PORTION OF FORM IS TO BE FILLED OUT BY COR OR ACOR

CONTRACTOR’S RESPONSE AS TO CAUSE, CORRECTIVE ACTION, AND ACTION(S) TO

PREVENT RECURRENCE. CITE APPLICABLE QA PROGRAM PROCEDURES OR NEW QA

PROCEDURES:

SIGNATURE OF CONTRACTOR REPRESENTATIVE:

DATE:

ABOVE PORTION TO BE FILLED OUT BY CONTRACTOR

GOVERNMENT EVALUATION (ACCEPTANCE, PARTIAL ACCEPTANCE, REJECTION):

CLOSE OUT (TO BE FILLED OUT WHEN DISCREPANCY HAS BEEN SATISFACTORILY

SOLVED): FUNCTION NAME/TITLE SIGNATURE DATE

ORIGINATOR

CONTRACTOR