Attachment 1_SOW_Ft Sam SAC Internet Services.pdf

STATEMENT OF WORK (SOW)

Kilmer Hall Student Activity Center

Internet Service

25 May 2021

1. SCOPE OF WORK:

This SOW is for Internet Service for the Kilmer Hall Student Activity Center (SAC). The contractor shall maintain the existing fiber line or lines running from centralized base location to Kilmer Hall

Student Activity Center. The contractor will provide an Internet access gateway (switch) that will enable Kilmer Hall consumer’s access to distributed communication services to end users. The contractor will be responsible for the maintenance and the connectivity over this existing fiber dedicated line and maintenance and connectivity over the gateway fiber switch. The download speed of bandwidth will be 400mbps or above. The upload speed will be 75mbps or above. A

100mbps download (or greater) 10mbps upload speed internet back-up will be included in the contractors responsibilities. The contractor is also to provide static IP addresses to current in-house

IT networking technicians for proper connectivity of end user devices.

1.2 LOCATION:

3222 Corporal Johnson Rd, Bldg. 1477 JBSA Fort Sam Houston, TX 78234

1.3 PERIOD OF PERFORMANCE:

Base Period: 7/18/2021-7/17/2022 Option Year One: 7/18/2022-7/17/2023 Option Year Two: 7/18/2023-7/17/2024 Option Year Three: 7/18/2024-7/17/2025 Option Year Four: 7/18/2025-7/17/2026

1.4 HOURS OF OPERATION: All work shall be performed during the normal duty hours of 7:30 A.M. to 4:30 P.M., Monday thru Friday except during Federal Holidays. If outside normal duty hours, contractor shall get pre-approval from the Government. This is only the initial setup of the fiber switch within the existing networking rack. All other thereafter remotely.

2. SPECIFIC TASKS:

The Vendor will provide a dedicated fiber switch to replace existing fiber switch and the upkeep and maintenance of the switch. Be responsible for maintenance of dedicated fiber line or lines coming into building and provide static IP addresses to properly communicate with existing equipment currently in Kilmer Hall SAC.

2.1 SERVICE CALLS:

The contractor will conduct pre-scheduled service calls for the purpose of conducting routine service and checking the general operation of the equipment they provide. Each service call will be scheduled in advance with the customer. Based upon the needs of the SAC, the schedule may be changed by mutual agreement. Within a failure of any part whether it be software or hardware of the fiber line or switch, the Student Activity Center admin team will notify Contractor.

There after the contractor will have 24 hours to formulate a repair response. Once the repair solution is validated, 48 hours will be given to ship part, if necessary, and initiate the repair.

Contractor should have remote access to switch for trouble shooting proposes and able to update software when deemed necessary

2.2 SITE VISIT:

Site visit will be held at 3222 Corporal Johnson Rd, Bldg. 1477, JBSA Fort Sam Houston, TX

78234. See RFQ for specific date and time.

3. COMPLIANCE:

The contactor shall conduct all of its business on base in a professional and courteous manner. In addition, the contractor shall comply with customer service standards established by the FCC in accordance with the cable Television Consumer Protection and Competition Act of 1992 https://www.congress.gov/bill/102nd-congress/house-bill/4850

4. ACCESS

The contractor will be responsible to maintain proper clearance and access to the base and facility to perform all functions within the contract. All contractors and sub-contractors employees working on

JBSA Fort Sam Houston must be U.S. citizens and are subject to National Crime Information Check

(NCIC). Workers entry must be coordinated in advance with the Governments Point of Contact or

Contracting Officer. All contractors must enter JBSA Fort Sam Houston at the Walters Street Gate

(Main Gate).

5. EQUIPMENT

*Note* Contractor is only responsible for providing High Speed Internet Access services to the SAC. The equipment listed below is for informational purposes only and is not the responsibility of the contractor.

1. Coaxial 100 x 10 back-up modem is an Arris AWG Model SBG6580 modem; and

2. The fiber line connection is coming over a 300 x 300 symmetrical ADVA Model SSP 150CC

GE 114 Fiber Switch.

5.1 RACK ENCLOSURES

The pictures below are the Rack Enclosures currently servicing the Student Activity Center.

https://www.congress.gov/bill/102nd-congress/house-bill/4850