Attachment 1 SOW DRAFT TeamMate Software.pdf
PDF 705 KB Posted
- Attached to
- TeamMate Audit Managment Software License Renewal Federal contract opportunity
- Solicitation number
- W9124J20REE16
About this file
This draft statement of work outlines requirements for the renewal of TeamMate audit management software maintenance for the U.S. Army Audit Agency. The contractor shall provide 12 months of maintenance, support, and upgrades for 500 existing TeamMate licenses. The support includes telephone, online, email, and on-site assistance to resolve any issues with the server-based software. The support hours are Monday through Friday from 9:00 am to 3:00 pm Eastern Time. The technical support work will be performed remotely by the contractor. The related federal contract opportunity is a pre-solicitation notice for the annual renewal of the software maintenance on the 500 TeamMate Audit Management licenses currently held under customer number 100077706.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sources Sought REV 2 TeamMate Software USAAA.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work (SOW) TeamMate Audit Management Software Maintenance
1. Background: The U.S. Army Audit Agency (USAAA) mission is to serve the Army’s evolving needs by helping senior leaders assess and mitigate risk and by providing solutions through independent internal auditing services, for the benefit of Army Soldiers, Civilians, and Families. The Auditor General has a dual responsibility as the Special Adviser to the Secretary of the Army for all audit matters in the Army and as the Head of the Army Audit Agency. The Army Audit Agency Operations Center is located at Ft. Belvoir, VA and has 18 field offices located throughout the world. The objective is to renew TeamMate software maintenance for USAAA’s existing 500 TeamMate audit management software licenses, which will enable the Agency to continue to continue providing timely, high-quality audit services.
2. Requirement Description: The contractor shall provide 500 TeamMate software maintenance for a period of performance of 12 months, which includes support, and upgrades for the original 500 TeamMate audit management software licenses purchased 10 September 2011 under customer number 100077706.
3. Product TeamMate Audit Maintenance and Support:
3.1 The contactor shall provide product maintenance, support and upgrades for the server-based TeamMate Audit Management Software.
3.2 Product Support. The contractor will provide telephone or online support for issues and offer solutions for the audit management server-based software. The contractor shall provide diagnosis of system problems and continuous problem resolution by phone, e-mail, or online assistance, as well as on-site support as needed, providing both responsiveness and proactive services that will allow for operational efficiency. The support would be at a minimum during AAA core business hours—Monday – Friday, 9 am – 3 pm, Eastern Standard Time.
3.3 Place of Performance: The technical support work to be performed under this contract will be performed at the contractor facility and provided to USAAA personnel remotely through electronic telecommunications means.
DRAFT COPY
File details come from the government source that posted it. Updated .