Attachment 1_PWS-DPW Janitorial Services Base Year FY22.pdf

- 1 -

Base Year FY22

PERFORMANCE WORK STATEMENT

FOR

JANITORIAL SERVICES

Anniston Army Depot Anniston, Alabama

C-1. Introduction:

1.1. This contract provides for janitorial services to various buildings and activities located at Anniston Army Depot (ANAD). The goal is to support mission accomplishment by providing a clean healthy environment for occupants, users, and visitors to facilities identified in Attachment 0002. To meet this goal, close coordination is required between the Contractor and Contracting Officer’s Representative (COR) to efficiently provide Janitorial Services while minimizing disruptions to operations within the facilities and meeting security requirements. Specific facilities listed in Attachment 0002, receiving Janitorial Services under this contract may be changed as facilities are built, use of facilities changes, and facilities are taken out of service.

1.2. The Government intends to acquire services under this contract by awarding a contract with one base year and four option years that specify a required performance level for each facility.

Pricing shall be determined through task price per building square foot and unit prices for scheduled cleaning services.

C-2. General:

2.1. The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this Performance Work Statement (PWS) except items specified in Section C 2.10 thru 2.10.3 as Government Furnished Property (GFP).

2.1.1. The Contractor shall perform janitorial services to the standards in this contract and in a manner that shall maintain a satisfactory facility condition and present a clean, neat, and professional appearance.

2.1.2. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

2.1.3. Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2.1.4. The contractor shall not proceed with any verbal or written change(s) to the PWS from sources other than the Contracting Officer (KO), who shall provide changes in writing.

2.2. All work performed by the contractor shall be in accordance with all applicable Federal, State and local laws, regulations (including AR 420-1), and commercial practices.

2.3. Special Circumstance cleaning services shall be provided as advised by the COR. These Special Circumstance services address requirements identified during the contract period that are

- 2 -above and beyond regularly scheduled cleaning services (i.e. spills, leaks, employee illness and visits by dignitaries, etc.).

2.4. Specific services listed in Attachment 0002 shall be provided based on the task list for each facility. These services address installation specific requirements (i.e. labs, etc.). Tasks and frequencies shall be in accordance with the specified Task List (Attachment 0002). Specific requirements pertaining to breakroom and change facilities for cadmium regulated areas (CRA) are addressed in Appendix G

2.5. The Contracting Officer reserves the right to add and/or delete buildings from the lists of facilities receiving service and thereby may increase or decrease square footage or tasks of serviced facilities. The KO reserves the right to change individual buildings for the scheduled month of performance for tasks performed, as long as the overall square footage of building area receiving a task are within the guidelines of Section C7.1.2.

2.6. The KO reserves the right to make contract adjustments as a result of Government shutdowns, facility closures, workload, holidays, etc.

2.7. The Contractor shall purchase and furnish all supplies in sufficient quantities at all times as identified below at Section 2.9. Contractor shall furnish supplies that fit the dispensers currently on hand or provide replacement dispensers at no expense to the Government. If replacement dispensers are furnished (approximately 2000 dispensers), contractor shall install replacement dispensers within one (1) month of contract effective date or during change of supplies used, if after contract award.

2.7.1 48 CFR 52.208-9

Contractor Use of Mandatory Sources of Supply or Services

2.7.1.1. (a) Certain supplies or services to be provided under this contract for use by the Government are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase from People Who Are Blind or Severely Disabled (the Committee) under 41 U.S.C. 8504. Additionally, certain of these supplies are available from the Defense Logistics Agency (DLA), the General Services Administration (GSA), or the Department of Veterans Affairs (VA). The Contractor shall obtain mandatory supplies or services to be provided for Government use under this contract from the specific sources indicated in the contract schedule.

2.7.1.2. (b) The Contractor shall immediately notify the Contracting Officer if a mandatory source is unable to provide the supplies or services by the time required, or if the quality of supplies or services provided by the mandatory source is unsatisfactory. The Contractor shall not purchase the supplies or services from other sources until the Contracting Officer has notified the Contractor that the Committee or an AbilityOne central nonprofit agency has authorized purchase from other sources.

2.7.1.3. (c) Price and delivery information for the mandatory supplies is available from the Contracting Officer for the supplies obtained through the DLA/GSA/VA distribution facilities.

For mandatory supplies or services that are not available from DLA/GSA/VA, price and delivery information is available from the appropriate central nonprofit agency. Payments shall be made directly to the source making delivery. Points of contact for AbilityOne central nonprofit agencies are:

- 3 -

(1) National Industries for the Blind, 1310 Braddock Place, Alexandria, VA 22314-1691,

(703) 310-0500; and

(2) NISH, 8401 Old Courthouse Road, Vienna, VA 22182, (571) 226-4660.

2.8. Contractor shall not be responsible for broken dispensers after the initial replacement during the life of the contract. This includes any remaining government dispensers and the initial dispensers installed by the contractor. Breakage after start of contract and placement of any dispensers by the contractor will be the Government’s expense.

2.9. Supply items 2.9.2 thru 2.9.18 shall be purchased as needed by the contractor.

2.9.1 The contractor shall submit an itemized supply accountability tracking sheet, contract data requirements list, (CDRL A0001) by the fifth of each month to the COR as to amount of supplies used, cost of supplies and to which locations dispensed for each facility.

Deliverable: (CDRL A0001) - Itemized supply accountability tracking sheet

Supplies, Approximate usage per year.

2.9.2. Soap, hand Estesol 2000ml or equivalent – 6 per case, 550 cases per year.

2.9.3. Soap, hand Solopol 2000ml or equivalent – 6 per case, approximately 250 cases per year.

2.9.4. Toilet Tissue 1000’/2 Ply 3.3” Core – 12 per case, approximately 1300 cases per year.

2.9.5. Paper Towels Brown 7.9”x 800’ Natural Hardwound – 12 per case, approximately 1400 cases per year.

2.9.6. Single Roll Tissue – 2 ply 96 rolls per case, Approximately 90 cases per year.

2.9.7. Brown Fold Towels – single fold, 9.25’’x 10.25’’, 16 packs per case, and approximately 200 cases per year.

2.9.8. White Multi-Fold Towels – Ecosoft #48300 or equivalent, 250 towels per package, 16 packages per case, 70 cases per year.

2.9.9. Wax Liners for sanitary receptacle – Rubbermaid #6141 or equivalent, 250 liners per case, 50 cases per year.

2.9.10. Plastic Bags, Heavy Duty 36 x 58” 100 per case, approximately 200 cases per year.

2.9.11. Toilet Seat Tissue Cover (Must fit Krystal KD-100 Dispenser or equivalent), 10 sleeves of 250 Toilet Seat covers per case, 120 cases per year.

2.9.12. Assorted Scents (Citrus, Mango, Apple etc.) for Battery Operated, Automated Dispenser (Must fit TimeMist #1047717, Claire Manufacturing # CL7-MADISP-C or equivalent. 12 cans per case, 6.6 ounces per can, 30 cases per year.

2.9.13. D-Lead, Ready to Use liquid, ESCA TECH, INC. or equivalent product for removing heavy metals. 12, 32oz bottles per case, 50 cases per year.

- 4 -

2.9.14. D-Lead All Purpose Liquid, ESCA TECH, INC. or equivalent product for removing heavy metals, 4 gallons per case, 80 cases per year.

2.9.15. D-Lead Abrasive Hand Soap, ESCA TECH, INC. or equivalent product for removing heavy metals. 4 gallons per case, 60 cases per year.

2.9.16 Dispenser Pumps for 1 Gallon plastic bottles, 1/4 ounce per stroke. ESCA TECH, INC.

#DP-380 or equivalent. Approximately 20 per year.

2.9.17. D-Lead Surface Wipes, ESCA TECH, INC. or equivalent product for removing heavy metals. 48 soft clothes per container, 8 containers per case, 60 cases per year.

2.9.18. Roll White Towels, Ecosoft #31600 or equivalent, 6 rolls per case, 70 cases per year.

2.10. Government Furnished Property:

2.10.1. All utilities required for normal operation. No extension or modification to the existing water, gas or electrical distribution system shall be made for this purpose, except at the expense of the contractor and when specified and approved by the Contracting Officer.

2.10.2 The Government will furnish without cost to the contractor, the use of available office and storage space located in Building 18. The Government will also furnish a normal amount of utilities, to be used only in connection with the performance of the work. The use of such space shall be limited to approximately 675 SF of office space and approximately 1500 SF of storage space of Building 18. The contractor shall comply with all applicable Depot Regulations regarding the use of such space and shall make no alterations to the space except by written permission of the Government. The contractor shall not be allowed to use the ANAD telephone network and contractor shall provide their own separate telephone and network services at their own expense.

2.10.3 The Government will furnish electric and gas powered disinfectant foggers for use with work requirements performed under Section 6.0, Special Circumstances Cleaning. The required fuel mix and Environmental Protection Agency (EPA) approved disinfectant will be provided by Directorate of Public Works, Roads and Grounds located at building 18.

C-3. Personnel:

3.1. Project Manager (PM). The Contractor shall provide a full-time Project Manager who shall be responsible for the overall management, coordination, and performance of work under this contract. The name of this person and alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the KO prior to the commencement of work.

3.1.1. The Project Manager shall be knowledgeable in the management and coordination of a janitorial contract. The Project Manager shall have a minimum of three (3) years of experience in the supervision of personnel providing janitorial services.

3.1.1.1 The Project Manager or alternate shall be available during normal duty hours, Monday through Friday, excluding Federal holidays. The Contractor shall provide phone numbers for normal duty hours and after-hours to the KO and the COR for the Project Manager and alternate(s).

- 5 -

3.1.2. Quality Control (QC). The Project Manager shall be responsible for overall quality control management and may designate a qualified individual as the Quality Control manager.

3.1.2.1. Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure no recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The plan shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO and the COR for acceptance within 30 business days after contract award. The Contractor shall submit any proposed changes in the QCP to the KO and COR for written approval five (5) business days prior to implementation.

3.1.1.2. Quality Control Files.

The Contractor shall maintain files of all inspections or tests conducted by the Contractor, to include any corrective actions taken. These files shall be subject to Government review at the COR’s discretion during the contract term, to include any extensions of contract term. The Quality Control Files will be the property of the Government and shall be turned over to the Government upon completion or termination of the contract.

3.1.3. The Government has the right to remove any contractor employee from the installation and to deny access to the installation by any contractor employee who poses a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its population.

3.1.4. The Contractor shall provide a roster of personnel (CDRL A0002) expected to perform services under this contract to the Directorate of Emergency Services, with copies to the KO and COR, no later than ten (10) workdays prior to commencing work and by the fifth of each month thereafter when personnel are changed, added or deleted. This personnel roster shall include the employee’s full name, address, and position to be held, and badge number. Contract employees working in the Ammunition Limited Area and or Child Development Care Center will be required to undergo a National Agency Check (NAC) provided by the Government at no cost to the contractor.

Deliverable: (CDRL A0002) – Monthly Employee Roster

3.1.4.1. Personnel Security Requirements. The Contractor shall comply with Government personal identity verification procedures implemented in Homeland Security Presidential Directive (HSPD) – 12, Office of Management and Budget (OMB) Guidance M-05-24, and Federal Information Processing Standards Publication (FISP PUB) number 201.

3.1.5. Contractor personnel shall meet the following requirements:

- 6 -

3.1.5.1. All Contractor employees shall be legal residents of the United States and shall able to read, write, speak, and understand English.

3.1.5.2. The Contractor shall ensure that employees are legal residents of the United States and possess the skills, knowledge, and training to satisfactorily perform the services required by the contract. Personnel performing work under this contract shall not be considered employees of the Government.

3.1.6. Contractor personnel operating a vehicle in performance of this contract shall have current, valid driver’s licenses.

3.1.7. Identification of Personnel. The Contractor shall ensure each employee has a clearly readable picture identification badge. The badge shall be made of a durable material or plastic, and shall include, as a minimum, the employee’s name and current/recent picture, badge number, and Contractor’s name. These ID badges shall be consecutively numbered and made accountable by the Contractor. The Contractor shall ensure that contract personnel wear the badge in plain view at all times when performing work under this contract. Contractor Employees shall also obtain a ANAD security badge and wear the badge in plain view at all times when performing work under this contract.

3.1.8. Appearance of Personnel. The Contractor shall ensure that contractor personnel present a neat and professional appearance at all times. Contractor’s personnel shall remain fully clothed at all times while performing under this contract. This includes shirts with sleeves (short or long), long pants, and shoes. At all times during contract performance contractor personnel shall wear as outer wear a shirt or vest with the company logo and name. Offensive pictures, sayings, tank tops, tee shirts and spandex or similar fabric worn as outerwear are strictly prohibited.

3.1.9. Conduct of Personnel. Contractor personnel’s conduct shall not reflect discredit upon ANAD. The Contractor shall remove any employee for reasons of misconduct or security from the jobsite. The removal from the job site of such a person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

3.1.10. The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest nor shall the contractor employ any person who is an employee of the Department of the Army, either military or civilian, unless such person seeks and receives approval in accordance with the Joint Ethics Regulation.

3.1.11. ANAD Regulations. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

3.2. Security: In accordance with (IAW) Army Regulation 525-13, paragraph 5-19, all contractors shall undergo a verification process prior to being granted access to federal property.

Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted.

3.2.1. AT Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor

- 7 -employee to the COR (or to the Contracting Officer, if a COR is not assigned) within 30 calendar days after completion of training by all employees and subcontractor personnel (CDRL A0003). AT Level I awareness training is available at https://jkodirect.jten.mil.

Deliverable: (CDRL A0003) – AT Level 1

3.2.1.1. Access and General Protection/Security Policy and Procedures: The contractor and all associated subcontractor’s employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services, or Security office. The contractor workforce must comply with all personal identity verification requirements, (Federal Acquisition Regulation (FAR) clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and/or local policy. In addition to the changes otherwise authorized by the change clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3.2.1.1.1. During FPCONs Charlie and Delta, services may be discontinued/postponed due to higher threat. Services will resume when FPCON level is reduced to level Bravo or lower.

3.2.1.1.2. Contractor shall acquire and need to return all issued U.S. Government Common Access Cards, installation badges, and/or access passes.

3.2.1.2 Physical Security. The Contractor shall be responsible for safeguarding all Government property provided to the Contractor. At the close of each work period, Government facilities, equipment, and materials shall be secured.

3.2.1.3 iWATCH (See Something, Say Something) Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Officer (ATO). This locally developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 60 calendar days of new employees’ commencing performance, with the results reported to the COR no later than 60 calendar days after contract award (CDRL A0004).

Deliverable: (CDRL A0004) – iWatch Training

3.2.1.4 Installation Access and Control: This installation is a closed post with access restrictions.

All vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property. Contractor vehicles (Contractor-owned and personal), Contractor personnel, and their personal property shall be subject to inspections and searches upon entering or leaving the Installation as authorized in Anniston Army Depot Regulation (ANADR) 190-5, Motor Vehicle Traffic Supervision. The Contractor may be subject to installation closure exercises that may have an impact on performance.

3.2.1.5 Operations Security (OPSEC): The contractor is subject to the provisions of the TACOM LCMC OPSEC Standing Operating Procedures (SOP)/Plan, or other U.S. Govt. OPSEC Plan per AR 530-1, Operations Security. This SOP/Plan specifies the government's critical information, why

- 8 -it needs to be protected, where it is located, who is responsible for it, and how to protect it.

The contractor shall implement OPSEC as ordered by the commander.

3.2.1.5.1 OPSEC: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training. New employees must be trained within 30 calendar days of reporting for duty and annually thereafter. OPSEC awareness training is available at:

https://securityawareness.usalearning.gov/opsec/index.htm

3.2.2 Key Control. The Contractor shall establish and implement methods of ensuring that no keys issued to the Contractor by the Government are lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government will be duplicated.

Exterior personnel entrance door keys shall be issued by the COR and signed for by the Project Manager and /or alternate. Interior door keys (i.e. offices, janitor closets etc.) shall be issued by the building monitor and signed for by the Project manager and/or alternate. Keys issued to the contractor shall be individually tagged by the contractor for each building and maintained in a secure location.

3.2.2.1 The Contractor shall develop procedures covering key control that shall be included in the quality control plan (4.1). The Contractor shall perform physical inventory of all Government issued keys and submit a complete report to the COR as outlined in the Contractor key control plan (CDRL A0005). The key control plan shall be submitted for approval to the KO and COR within ten (10) days prior to the commencement of work.

Deliverable: (CDRL A0005) – Key Control

3.2.2.2. The Contractor shall immediately report the occurrences of a lost key to the COR. The Contractor’s failure to report lost keys to the COR shall result in Contractor liability for lost or stolen property during the period that the Contractor failed to notify the COR.

3.2.2.3. In the event keys, other than master keys are lost, the Contractor shall be required, upon direction of the COR, to re-key or replace the affected lock or locks at no expense to the Government; however, the Government, at its discretion, may replace the affected lock or locks or perform re-keying if the Contractor loses a key. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the next invoice. In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the Contractor’s next invoice.

3.2.2.4. The Contractor shall prohibit the use of keys issued by the Government to any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by the Contractor's employees to permit entrance of persons other than Contractor's employees engaged in the performance of assigned work in those areas.

3.2.2.5. Lock Combinations. The Contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. These procedures shall be included in the Contractor’s Key Control Plan.

3.2.3. Security Checklist. The Contractor shall establish and maintain a security checklist (CDRL A0006) for those buildings that the Contractor has been issued a key and/or where the Contractor has access to lock combinations. The checklist shall be provided to the COR for approval not later than the Start of Work Meeting. The Contractor shall deliver the completed checklist to the COR not later than 8:00am the following workday after services have been performed.

- 9 -

Deliverable: (CDRL A0006) – Security Checklist

3.2.3.1 The checklist shall include, at a minimum, the date of service, building number, departure time, utilities checked (lights and water turned off), windows and doors secured, janitor’s closet secured, name(s) of personnel left in building after cleaning, and key inventory performed for Government-furnished keys.

3.2.3.2. The COR will provide a key control form for buildings to the Contractor at the post award conference. Following contract award the contractor shall inventory and sign for the keys.

3.3. Hours of Operation.

3.3.1. Normal Hours of Janitorial services, except for Child Development Care, shall be performed from 0700 AM to 1630 PM Monday through Thursday and from 0700 AM to 1530 PM on alternating Friday during the 5-4-9 Compressed Work Schedule. In cases where legal holidays fall on required cleaning days, the contractor shall not be required to work on those days. On days when the Commander closes the depot due to severe weather, natural disasters, etc. no work shall be performed.

3.3.1.1. Janitorial services for the Child Development Center (CDC) shall be performed daily.

Cleaning of common and food areas shall be from 12:00 PM hrs. To 19:00 hrs. PM each day.

The CDC shall be cleaned five (5) days per week.

3.3.1.4. Federal Holidays

New Year's Day (1 January) Martin Luther King's Birthday (3rd Monday January) President's Day (3rd Monday in February) Memorial Day (Last Monday in May) Juneteenth Day (June 20th 2022 Monday) Independence Day (4th of July) Labor Day (1st Monday in September) Columbus Day (2nd Monday in October) Veteran's Day (11th of November) Thanksgiving Day (4th Thursday in November) Christmas Day (25th of December)

3.3.2. Contractor’s Access to Work Site. The Contractor shall routinely perform janitorial work during normal operating hours, Monday through Friday. Work may be performed outside of normal hours when approved by the Contracting Officer. The Contracting Officer reserves the right to assign specific cleaning hours for certain buildings due to security and military missions.

Any changes in cleaning hours shall be effective three (3) working days after Contractor notification. Due to mission changes, the Government reserves the right to change the status and building numbers of buildings.

3.3.3. Contractor personnel will be allowed access to buildings under contract to perform scheduled janitorial service or Special Circumstances Cleaning Services subject to the limitations in this contract.

- 10 -

3.3.3.1. Contractor personnel shall not be permitted access to buildings on non-cleaning days or during hours when no work is scheduled, except when prior arrangements have been made between the Contracting Officer, COR and Project Manager.

3.4. Conservation of Utilities.

3.4.1 The Contractor shall encourage employees in utilities conservation practices. The Contractor shall be responsible for adhering to the following conditions:

3.4.1.1. Lights shall be used only in areas where and when work is actually being performed.

3.4.1.2. Mechanical equipment controls for heating, ventilation and air conditioning systems shall not be adjusted by contract employees.

3.4.1.3. Water faucets or valves shall be turned off after the required usage has been accomplished.

3.4.1.4. Contractor employees shall not use Government telephones or computers in facilities which are being serviced (cleaned).

3.4.1.5. All facility defects, such as dripping faucets, leaking or clogged toilets, broken locks, etc. shall be reported to the Building Monitor and COR no later than the next work day.

3.4.1.6. Safety hazards, security faults (an open window either interior or exterior that cannot be secured) or critical damage to facilities shall be reported within thirty (30) minutes to Director Emergency Services (DES) (ext. 6222) if they are discovered after normal work hours. For any hazards discovered during working hours, security shall be called and the COR shall be notified.

3.4.2. “Energy Star” qualified equipment found at http://www.energystar.gov/index.cfm?fuseaction=find_a_product shall be used.

3.5. Safety Requirements.

3.5.1. Contractor shall comply with Occupational Safety and Health Administration (OSHA) http://www.osha.gov/ and all pertinent provisions of the publication 29 CFR 1910, and EM 385- 1-1, http://www.usace.army.mil/inet/usace-docs/eng-manuals/em385-1-1/toc.htm Safety and Health Requirement Manual and shall comply with all applicable federal, state, and local environmental laws, statutes, regulations, executive orders, permits, Army regulations (with supplements), as well as Major Subordinate Command (MSC) and installation regulations and policies. The contractor shall immediately report any conflicts between applicable federal, state, local environmental laws, statutes, executive orders, and provisions of Army Regulation 200-1, and any specifications within this contract to Directorate of Risk Management (DRK) and Directorate of Public Works (DPW) via the COR.

3.5.1.1. The Contractor shall perform work requirements in a manner which protects occupants within the area from any harm or injury. The contractor shall also comply with the occupational safety and health standards and the safety and health requirements manual, ANAD EM 385-1-1, 29CFR1910 and all other applicable local, state, and federal regulations.

3.5.1.2. Workers shall not place mops, brooms, machines, or other equipment in traffic lanes or other locations that could create safety hazards. Caution wet floor signs, measuring at least 11” x 1-1/2” x 26”, bright yellow or orange shall be provided by the contractor and placed in areas

- 11 -that are slippery or unsafe due to janitorial work operations. Janitorial workers shall yield to foot traffic. Safety glasses, safety shoes and earplugs must be worn in posted buildings.

3.5.1.2.1. Contractor employees performing work activities in Cadmium Regulated Areas, breakrooms and change facilities, shall be trained in accordance with OSHA Regulation 29 CFR 1910.1027.

3.5.1.2.2. Contractor employees performing work activities in Cadmium Regulated Areas, breakrooms and change facilities shall wear personal protective equipment (PPE) consisting of ear plugs, safety glasses, disposable gloves and steel toe shoes.

3.5.1.3. All employees of the contractor assigned to the Installation shall dress and conduct business in accordance with the installation dress code ANAD REGULATION 385-1 Chapter 3, paragraph 3-4. Contract Employees working, walking, or passing thru shop environments and any other location (indoors or out) where there are sharp objects, metal shavings, oils, lubricants, chemicals, and other materials that present hazards to exposed skin must wear ankle length pants, safety shoes and shirts with sleeves. Eye Protection and Hearing Protection must also be worn if designated by the shop.

3.5.2. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire, safety hazards, and unsafe conditions to their supervisor.

3.5.3. Compliance. Any apparent conflict between compliance with such local, state and federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO for final resolution. The Contractor shall notify the KO or COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or federal laws, rules, and regulations. All unsafe acts or conditions due to the fault or negligence of the Contractor or Contractor personnel may be grounds for the KO to halt all Contractor performance until such unsafe conditions are corrected.

The Contractor shall take due caution not to endanger Government or Contractor personnel during performance of this contract.

3.5.4. Asbestos Awareness Training. IAW 29 CFR 1910.1101, all personnel that may come into contact with asbestos while performing work duties shall attend asbestos awareness training annually. This training course is targeted for employees who may disturb asbestos containing materials while performing normal work duties. This includes all cleaning and housekeeping personnel. Training will be provided annually to the contractor by Government personnel at Anniston Army Depot.

3.5.4.1. The Installation is regulated by the EPA as a large quantity generator of hazardous wastes and holds the appropriate permit issued under Part A of the Resource Conservation and Recovery Act (RCRA). RCRA training will be provided annually to the contractor by Government personnel at Anniston Army Depot.

3.5.4.1 All hazardous waste as defined in 40 CFR Part 261 (Identification and Listing of Hazardous Waste) is subject to RCRA provisions. All such waste generated by the Contractor on the Installation from Government processes, equipment, or materials shall be stored in approved containers and disposed of IAW the Installation Hazardous Waste Management Plan.

- 12 -

3.5.4.1.1. The contractor shall obtain all license and certification required by Federal, State, and Local environmental laws and regulations necessary to adhere to the specifications of this contract. The contractor shall submit all plans, notifications, reports, submittal documents, and fees required by Federal, State, and Local environmental laws and regulations to the appropriate Federal, State, and Local authority and/or agency as necessary to adhere to the specification of this contract. All required licenses and certifications required by Federal, State, and Local environmental laws and/or regulations shall be considered a contract deliverable upon award.

Notification of Federal and State Regulators:

3.5.4.1.2. The contractor shall immediately notify DRK and DPW via the COR of the arrival on site of any Federal, State, and/or DoD environmental regulator or enforcement agent and/or the receipt of any correspondence from a Federal or State environmental agency.

3.5.4.1.3. The contractor shall submit to potential Federal, State, Army and installation work site environmental regulatory inspections and/or investigations into noncompliance, and fully cooperate with such inspections/investigations by providing the appropriate records and documentation. Environmental regulatory agencies are authorized by law to inspect any work site for environmental compliance with regulatory requirements. If an inspection is conducted, it will not stop or disrupt ongoing contract activities. The inspection will only require the work site environmental officer, or supervisor/manager to answer questions and/or escort the inspector to specific work site areas with the potential to affect environmental quality. Typical environmental work site inspections are conducted in less than 30 minutes with an approximate frequency of one inspection every two months.

3.5.4.1.4. The contractor shall immediately report any non-conformance and/or noncompliance with applicable Federal, State or Local environmental laws, Army and installation environmental regulations or policies to DRK and DPW via the COR.

3.5.4. Equipment Safety.

3.5.4.1. All equipment used in the performance of this contract shall be kept intact and in good condition at all times. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or other building surfaces.

3.5.4.2.. The Contractor is at all times responsible for assuring equipment is in a safe and operational condition and shall perform all tasks in a safe, responsible manner.

3.5.5. Personnel Safety.

3.5.5.1. The Contractor shall immediately correct all safety deficiencies upon discovery of or notification by contractor personnel, KO or the COR, and shall notify the KO and COR of the corrective action to be taken. A safety deficiency, when identified to the Contractor, shall be deemed sufficient to initiate corrective action.

3.5.5.2. The Contractor shall not leave equipment unattended or in a condition that would expose occupants within the area to safety hazards, harm, or injury.

3.5.5.3. The Contractor shall not permit contract personnel to utilize office furniture to stand on while high dusting/cleaning light fixtures or to place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards.

3.5.6. Accident Protection and Emergency Medical Treatment.

- 13 -

3.5.6.1. The Contractor shall stock each vehicle with first aid kits complying with OSHA and other federal and state requirements to care for minor injuries normally sustained while performing janitorial services.

3.5.6.2. All Contractor employees and the COR will be provided with information pertaining to the Contractor's arrangements for emergency medical treatment one week after contract start date (CDRL A0007). This information shall include the following:

Local Hospital:

Name Phone No.

Local Ambulance:

Name Phone No.

Local Doctor:

Name Phone No.

Deliverable: (CDRL A0007) – Emergency Medical Treatment

3.5.6.3. The employees of the contractor shall immediately notify their Supervisor of any accident requiring emergency medical treatment. The Contractor shall, in turn, notify the Contracting Officer or COR within thirty (30) minutes of the incident. In no case should there be a delay in summons of medical assistance due to inability to contact a supervisor.

3.5.7. Emergency Services.

3.5.7.1. Police and fire protection is provided by the Government.

3.5.7.2. Emergency Medical Treatment: Medical services for Contractor personnel are the responsibility of the Contractor. To the extent possible, the Government will provide, on an emergency basis, medical services for injuries while an employee is performing under this contract. Such emergency medical care shall be limited to those services necessary to prevent undue suffering or loss of life, and shall be provided only during the period of emergency. In such circumstances, action shall be taken to transfer employees of the Contractor to a civilian health care provider as soon as the emergency period ends. The Contractor shall reimburse the Government for emergency medical services provided upon receipt of an invoice. Failure to make payment may result in the Contracting Officer deducting the invoiced amount from future payments.

3.5.7.3. For Emergency Services call 911 or 6222.

3.6. Lost and Found. All articles found by Contractor personnel to whom a reasonably prudent person would assign monetary, personal, or other value (including possible contraband items) shall be turned in to the Directorate of Emergency Services.

3.7. Contractor Damages. The Contractor shall be responsible for all damages to Government property occurring as a result of failing to use reasonable care by contract employees’ work and shall make all necessary repairs or replacement at no cost to the Government and to the

- 14 -satisfaction of the Government. The Contractor shall make said repairs or replacement within thirty (30) days of occurrences. The Contractor shall notify the COR no later than the next work day of any damages caused by the contractor employee’s or equipment. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

C4.0. Quality Control & Performance Assessment.

4.1. Quality Control.

4.1.1. The Contractor shall establish and maintain a complete Quality Control Plan (CDRL A0008) to ensure the requirements of the contract are provided as specified. One copy of the Contractor's Quality Control Plan shall be provided to the KO no later than the Start of Work Meeting. An updated copy shall be provided to the KO and COR on the contract start date and no later than ten (10) workdays as changes occur.

Deliverable: (CDRL A0008) – Quality Control

4.1.2. The plan shall include:

4.1.2.1. The name of the Project Manager.

4.1.2.2. An inspection plan covering all the services listed in Attachment 0002. Inspection plan shall specify the areas to be inspected on both a scheduled or unscheduled basis, and the individual(s) who shall perform the inspection.

4.1.2.3. The method(s) for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable.

4.1.2.4. On site records of all inspections conducted by the Contractor and necessary corrective action taken. This documentation shall be made available to the KO and/or COR during the term of the contract.

4.1.2.5. Corrective Actions. All inspections resulting in nonconforming to the plan, shall be corrected the same or next day (i.e. buildings cleaned in the morning: same day correction, building cleaned in the afternoon: next day morning correction). At any time, if the KO/COR determines that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency (i.e. replacement of personnel, additional quality control inspection, etc.).

4.1.2.6. The Contractor shall provide the COR a copy of the Quality Control Manager’s Weekly inspection schedule (CDRL A0009), no later than the first working day of the week.

Deliverable: (CDRL A0009) – Quality Control Weekly Inspection

4.2. Performance Assessment.

4.2.1. The Government will evaluate the Contractor's performance under this contract to the standards set forth in the performance objectives in section 8.0. The Government will record all evaluation observations. When an observation indicates defective performance, the COR shall

- 15 -request the Project Manager to sign inspection sheet (s) reflecting the observation during the reconciliation meeting.

4.2.1.1. Contact Discrepancy Report (CDR). The Government will issue a contract discrepancy report to the Contractor when services exceed the maximum allowable defects for any service identified in the Performance Requirement Summary. The Government will also issue a CDR in the event of any safety violation or hazardous situation endangering the facilities or health of individuals.

4.2.1.2. Performance Evaluation Meetings. The Project Manager may be required to meet at least weekly with the COR and/or the KO during the first month of the contract. Meetings shall be as often as necessary thereafter as determined by the KO. However, if the Contractor requests, a meeting shall be held whenever a Contract Discrepancy Report is issued. The written minutes of these meetings shall be signed by the Contractor's manager, KO and COR. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the KO within one (1) calendar day of receipt of the signed minutes.

4.2.1.3. Reconciliation Meetings. The COR and PM/QC shall meet as requested by the Contractor to reconcile the unsatisfactory observations generated during the performance assessments from the previous week. This meeting shall be conducted to discuss the nonperformance and prevention of recurrences of unsatisfactory observations. The PM shall sign on all unsatisfactory inspection sheets acknowledging awareness and re-performance/correct are completed or in the process of completion.

C5.0. Specific Tasks for general cleaning

5.1. Contractor shall provide the following services to each facility at the frequencies provided in Attachment 0002 and C.7.0 below. Results to be achieved are specified by “RESULT” at the completion of each occurrence.

5.1.1. Specific requirements for tasks performed in Cadmium Regulated Support Areas (CRA) are contained in Appendix G: Specific Cleaning Requirements for Cadmium Regulated Support Areas.

5.1.2. Clean and supply Restrooms/Toilet Areas/Showers/Locker Rooms.

5.1.2.1. Resupply all toilet tissue dispensers, towel dispensers, soap dispensers, toilet seat cover dispensers, scent dispensers and sanitary napkin dispensers.

5.1.2.2 Clean and disinfect all surfaces of mirrors, sinks, lavatories, toilets, urinals, showers, shower mats, shower curtains/doors, plumbing fixtures, dispensers, drinking fountains, partitions, stalls, stall and entry doors (including handle, kick plates, door ventilation, HVAC diffusers and metal door guards).

5.1.2.3. RESULT: Fully supplied, clean, disinfected Restrooms/Toilet Areas/Locker Rooms.

All surfaces shall be free of odor, stains, mildew, mold, dirt, dust deposits, streaks, and smudges.

Partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, HVAC diffusers, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets shall be disinfected. Showers, toilets, and urinals shall be free of water spots, scale buildup, soap scum and other deposits. Vents within 72” of floor shall be clean. Walls and grout shall be free of all film, spots and detergent buildup.

- 16 -

5.2. Remove Trash. All trash containers shall be emptied, new bags placed and containers returned to their initial location. Boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. The trash shall be deposited in the nearest outside trash collection container.

5.2.1. RESULT: Empty containers free of soil or odor with no items marked “TRASH” remaining in the vicinity of trash container and no trash spilled during removal or remaining after operations.

5.3. Drinking Fountains. Clean and disinfect with approved disinfectant all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain.

5.3.1. RESULT: Drinking fountains shall be free of streaks, stains, spots, smudges, scale, hard water deposits, dust, and other obvious soil.

5.4. Clean Floor Surfaces. To include stairways, landings, risers entrances, vestibules, lobbies and all walking surfaces. Moveable items shall be tilted or moved to sweep and dust underneath.

All moved items shall be returned to their original and proper position. Hallways, entrances, and doorways shall not be obstructed with cleaning and/or storage of equipment and materials.

5.4.1. Sweep / Dust Mop. Clean all non-carpeted floor surfaces by a combination of sweeping and dust mopping.

5.4.1.1. RESULT: The entire floor surface, including grout, shall be free from litter, dirt, dust, and debris. All floors, except carpeted areas, shall be uniform, and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean.

5.4.2. Vacuuming Carpets, Area and Throw Rugs. All tears, burns, and raveling shall be brought to the attention of the COR and annotated on the work report described in Section C-10.4 Schedule and Reports.

5.4.2.1. RESULT: Vacuuming shall be used to remove surface litter and embedded grit from all areas, including rugs and walk-off mats. After vacuuming the carpet shall be free from all visible litter and solids. Embedded grit shall be minimized. For all dry pick-up vacuuming, a High Efficiency Particulate Air [filter] (HEPA) filter system shall be used. Rugs and walk-off mats shall be vacuumed IAW the manufacturers recommended procedures.

5.4.3. Spot Cleaning Floors/Carpets. Spot clean floor surfaces to remove spots 2 square feet or less. Spots removal shall be included during normal service schedule. Areas that are embedded to the point of non-removal and have been treated during 2 consecutive cleanings and resists removal shall be annotated to the COR for resolution.

5.4.3.1. RESULT: Areas shall be free of scuff marks, soiled areas, stains or discolored areas in area 2 square feet or less. Cleaned areas shall match the surrounding area for color and texture.

5.4.4. Interior and Exterior Entrance Floor Mats. Vacuum and clean interior and exterior floor mats. Clean the floor underneath all mats. Soil and moisture underneath mats shall be removed and mats returned to their original location.

- 17 -

5.4.4.1 RESULT: Mats shall be free of all visible lint, dirt, dust, litter, soil, and other foreign matter.

5.5. Interior Spot Clean (Doors, Mirrors, Walls, Windows, etc.) Spot cleaning includes cleaning smudges, fingerprints, marks, streaks, spills,…