Attachment 1 - PWS.pdf
PDF 12 KB Posted
- Attached to
- Oracle Premier Maintenance Services Federal contract opportunity
- Solicitation number
- 140D0420Q0215
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Sol_140D0420Q0215.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Special Operations Command request the following services for the Oracle maintenance contract:
Oracle Premier Services
SERVERS AND STORAGE:
SERVER SYSTEMS 2x T4 and 2 x T5 servers
Fully integrated, single-price hardware, integrated software (such as firmware), and Oracle operating systems software (Solaris, Linux and VM)
STORAGE SYSTEMS 1 x ZSF3 NAS
24/7 Technical Support from Oracle’s systems experts
Remote diagnostic and online service collaboration tools
24/7 Hardware Service Coverage
Two-hour Onsite Hardware Response
Personalized Proactive Support Tools via My Oracle Support
Operating System Updates (servers)
Integrated Software (such as Firmware) updates Converged hardware management solution with Oracle Enterprise Manager Ops Center
OPERATING SYSTEMS
Coverage for any or all of the following
• Oracle Solaris • Oracle Enterprise Linux and Oracle VM
24/7 Technical Support
• Telephonic access to Oracle experts
• Coverage for any or all of the following
• Oracle Solaris • Oracle Enterprise Linux
• Oracle VM
24/7 Technical Support
• • Access to Oracle experts
• • Lifetime Support
• • Remote diagnostic tools
24/7 Online Resources
• Oracle knowledgebase • Product documentation
• Oracle support communities • Best practices
Proactive Support Tools
• Support alerts • Software update tools
• Security resources
• Embedded diagnostic tools
Software Updates
• for Oracle Solaris • for Oracle Enterprise Linux
• for Oracle VM
• for Integrated software (for example, firmware)
Alignment with Oracle Software Support
Services
• Database • Middleware • Applications
SOFTWARE
Software support across the complete stack
24/7 access to Oracle Software experts
Feature enhancements and new product releases
Security patches, fixes and configuration-specific update recommendations
Technical resources, alerts and proactive support tools
Lifetime support
Data and Application Availability - To maintain critical functions
Optimal Performance - To achieve maximum productivity
PLATINUM SERVICES for ENGINEERED SYSTEMS AND SOLUTIONS
• 5 Minute Fault Notification • 15 Minute Restoration or Escalation to Development• 30 Minute Joint Debugging with Development • Patch deployments four times per year
File details come from the government source that posted it. Updated .