Attachment 1 - PWS (1 Mar 2022) DRAFT.pdf

Title: Custodial Services Attachment 1

RFP: FA483022Q0007

Contract No.: FA483022CSxxx

23d CIVIL ENGINEER SQUADRON

BASE CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

1 March 2022

23d Contracting Squadron Moody AFB, GA

Contract No.: FA483022CSxxx

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non-Carpeted Floors

1.1.2 Carpeted Floors (Rolled Carpet and Carpet Squares)

1.1.3 Stairways/Elevators/accessible Lifts

1.1.4 Clean Floor (Walk-Off) Mats

1.1.5 Trash Collection/Removal

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Cleaning Requirements

1.4.1 Child and Youth Programs

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.2.1 Backgrounds & Criminal History Check…………………………………………………………………………9

1.4.2.2 Criminal Background History Check Procedures……………………………………………………………10

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.6.1 Disinfecting, Cleaning and Sanitizing Solutions…………………………………………………………….12

1.4.6.2 Cleaning Products Approval…………………………………………………………………………………………12

1.4.6.3 Cleaning Equipment/Materials…………………………………………………………………………………….13

1.4.6.4 Clean/Sanitize Tables, Chairs, and Highchairs………………………………………………………………13

Contract No.: FA483022CSxxx

1.4.6.5 Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls…

1.4.6.6 Sweeping/Mopping Non-Carpeted Floors

1.4.6.7 Other Non-Carpeted Floors

1.4.6.8 Clean/Sanitize Children's Toilets and Fixtures

1.4.6.9 Sweep/Mop Children's Bathroom Floors

1.4.6.10 Non-Carpeted Floor Maintenance

1.4.6.11 Vacuum

1.4.6.12 Carpet Maintenance

1.4.6.13 Empty Trash Cans and Diaper Pail

1.4.6.14 Clean/Sanitize Trash Container and Diaper Pail

1.4.6.15 Stock Restroom

1.4.6.16 Dusting

1.4.6.17 Windows/Interior Glass

1.4.6.18 Clean Drinking Fountains

1.4.6.19 Clean Door Knobs

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor-Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Restroom Supplies

1.5.2.1 Mandatory Use of AbilityOne Products and Supplies

1.5.3 Miscellaneous Requirements

1.6 Emergency Cleaning/COVID-19

2 Service Summary (SS):

2.1 Quality Control

2.2 Quality Assurance

2.3 Performance Assessment

2.3.1 Periodic Validations

2.3.2 Customer Complaints

2.4 Periodic Quarterly Progress Meetingss

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

Contract No.: FA483022CSxxx

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.3.1 Utility Conservation

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

3.8 Emergency Medical Service

4 General Information

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities – Hours of Operation

4.1.2.1 Base Wide Facilities - Hours of Operation with Special Restrictions

4.1.3 Child Development Center (CDC) – Hours of Operation

4.1.3.1 CDC Periodic Cleaning Services Special Restriction

4.1.4 Fitness Center - Hours of Operation

4.1.4.1 Fitness Center Periodic Cleaning Services Special Restrictions

4.1.5 Youth Center/School Age Program - Hours of Operation

4.1.5.1 Youth Center/School Age Program Periodic Cleaning Services Special Restrictions

4.1.6 Federal Holidays

4.2 Base Closures

4.3 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander

4.3.1 Continuation of Essential Contractor Services

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

Contract No.: FA483022CSxxx

4.8 Hazardous Material Handling

4.8.1 Processing Hazardous Materials

4.8.2 Environmental Management System (EMS)

4.8.3 Personal Protective Equipment

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 Not Used

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel)

4.21 Safety Requirements and Reports

4.22 Government Performances of Services during Labor Strike………………………………………………………30

4.23 Contract Change Over 30

4.24 Organizational Conflict of Interest 31

5 APPENDICES

Appendix A - Air Force Common Levels of Service Standards

Appendix B - Estimated Square Footages and Cleaning Level

Appendix C - Floor Plans and Maps

Appendix D - Required Reports/Forms

6 BID SCHEDULE

7 Abbreviations and Acronyms

Contract No.: FA483022CSxxx

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Moody AFB Georgia, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, HAF standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOOR TYPES: BRICK, CERAMIC/PORCELAIN TILE,

EPOXY, VINYL TILE, HARDWOOD/LAMINATE, NON-RUBBERIZED SHEET, LUXURY

VINYL PLANKS, METAL, RUBBERIZED SHEET/TILE, PLASTIC TILE, VINYL COMPOSITE

TILE, CONCRETE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. As a minimum, mop water and disinfectant shall be changed after cleaning 900 square feet in a single facility and after completion of each facility. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 CARPETED FLOORS (ROLLED CARPET AND CARPET SQUARES)

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient commercial grade vacuum cleaners with HEPA filtration that offers high airflow and adjustable rotating brush for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager and the Contracting Officer Representative (COR). Area and throw rugs shall also receive this service. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height from stair tread level, to provide or maintain a clean, uniform appearance. Elevators cleaning shall including all light fixtures, vents, doors, door tracks, buttons, walls, hand rails, guide tracks, floors, and floor guide tracks

Contract No.: FA483022CSxxx

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 TRASH COLLECTION/REMOVAL

In facilities identified in Appendix A where trash containers are emptied shall be emptied, trash disposed, and containers returned their original locations. The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

Restrooms for level 2 and 3 facilities shall only be cleaned on Tuesdays and Thursdays. Restrooms for Level 1 facilities shall be cleaned on Mondays, Wednesdays, and Fridays. Refer to Appendix A for facility levels. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, shower curtains, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), baby changing stations and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Rags, cloths and sponges used for cleaning urinals and toilets shall not be used for cleaning other surfaces and shall be kept separate from other cleaning materials. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, rings, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks/residue or other removable matter. Partitions shall be smudge, smear and stain free. If graffiti is noted, the contractor shall contact the COR immediately and make the best effort at removal after COR inspection. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, residue and removable matter. Walls and grout shall be free of all dirt, scum, film, stains, spots, mildew and detergent buildup and/or residue. The contractor shall post the cleaning schedule at each restroom door and update them as necessary. At the minimum, the schedule shall include the day(s) of the cleaning would take place. The contractor schedule shall also include a checklist which includes COR contact number, work to be accomplished and a place for date, time and custodian initials upon completion. The government will work with the contractor to ensure the checklist remains on the door. In the event the checklist is torn down or damaged it is the contractor’s responsibility to replace the checklist by the next scheduled cleaning day.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Additionally, as a minimum, mops and mop water/soap/disinfectant solution used for restroom cleaning shall not be used in any other portion of a facility and shall be changed after completion of each pair of restrooms (male-female) or after 900 SF in a single facility. Care shall be taken to ensure mop water and cleaning solution does not contact carpeted surfaces; such damage caused by the contractor shall be repaired at contractor’s expense. Moveable items shall be tilted or moved to sweep and damp mop underneath to include floor mats inside/outside showers as well as in other areas in restrooms. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

Contract No.: FA483022CSxxx

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Contractor shall supply non-staining liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification. (Prior to purchasing supplies, See mandatory use of AbilityOne at Para 1.5.2.1)

1.2.3.1 EMERGENCY SUPPLIES.

The Contractor shall have a one (1) month emergency supply of paper towels, toilet paper and hand soap available at all times and at the completion of the contract for the start of the new contract.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. All chairs, tables, trash receptacles, and other moveable items shall be moved for periodic maintenance and returned to their original and proper position after cleaning. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, waxed, or deep scrubbed and recoated, as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings.

After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Wax or cleaning compound residue shall be removed from floor moldings, carpet transitions, furniture or any other similar items.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

Contract No.: FA483022CSxxx

1.3.3 DUSTING.

(For Category 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet.

Surfaces include, but are not limited to: tables, shelves, bookcases, storage lockers, moldings, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4 SPECIAL CLEANING REQUIREMENTS

The contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center, and PAX Terminals) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD AND YOUTH PROGRAMS.

Designated Child and Youth facilities shall be maintained in accordance with AFI 34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. The CDC standard operating hours are 6:30 a.m. - 6:00 p.m., Monday through Friday and, one Saturday a month from 10:00 a.m. - 4:00 p.m. for the “Give Parents A Break” Program, excluding federal holidays. The Youth Center and School Age Program are co-located in the Youth Center. The standard operating hours are 6:30 a.m. - 8:00 p.m. Monday through Thursday, Friday and Saturday 6:30 a.m.-11:00 p.m., excluding federal holidays. All cleaning requirements will be performed either before or after Child & Youth operational duty hours except for any cleaning requirement standard performed more than one (1) time daily. For those specific cleaning requirements of two (2) or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH

CENTER.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The 23d Force Support Squadron (FSS) Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.13)

c. Initiate a Federal Bureau of Investigation fingerprint check for all contractors.

Contract No.: FA483022CSxxx

d. Initiate Child Care Tier 1 investigation on contractors prior to working with children/youth. Child care components for Child Care Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

e. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)

f. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)

g. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential contract employees shall report to the 23d Force Support Squadron (FSS) Security Monitor located in facility 400 to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the 23d FSS Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the 23d Security Forces Squadron located in building 617. The FSS Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The FSS Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The FSS Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Moody AFB with an unfavorable or derogatory Child Care Tier 1 report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the two (2) years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1. A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check

Contract No.: FA483022CSxxx

c. Contractor employees have the right to obtain a copy of the background check report from the FSS Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or Youth Center.

d. Contractor employees who have previously received a background check must provide proof of the check to the FSS Security Monitor who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receives this training.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48-110_IP/, Immunization and Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions. Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide a summary spreadsheet listing, to the CDC director and COR, of all employees proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from

Contract No.: FA483022CSxxx the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

Nametag: All Custodial Staff shall wear a nametag with the company and employee’s name on it.

There shall be a visually recognizable system that distinguishes custodial staff who have a current and complete background check, which has been adjudicated (with a favorable suitability determination documented) and personnel who do not have a current and complete background check which has been adjudicated (with a favorable suitability determination documented). All other employees shall wear a nametag or other identifying apparel. (AFI 34-144, 14.3.2)

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection Agency (EPA) and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one

(1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a

Contract No.: FA483022CSxxx child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.), when not in use, must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Mops and rags used for cleaning shall be segregated: one (1) set used for bathrooms and diaper changing areas, and a separate set for classrooms, food preparation counters, hallways, and lobby.

The Contractor shall clean and disinfect the mops and rags daily in detergent and hot water, rinsed in warm water, and sanitized in a bleach solution, wrung out, and hung to air dry. Mop heads and rags shall be changed out when dirty. Sponges shall not be used. At a minimum, mop water and disinfectant must be changed after cleaning 900 square feet. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after each meal and will sanitize daily. Meals are served at 0800, 1100, and 1300. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND

ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep first and then mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept first, then mopped with hot water, and sanitized with the bleach water or disinfectant solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice (2) daily (after lunch and in the evening, after hours) for children over two years old rooms and once (1) per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep first and then mop the children’s bathroom floors twice (2) a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution. The Contractor shall change mop water and sanitizing solution IAW section 1.2.2. Restroom Floor Care.

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1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the manufacturer’s recommendations and schedule in Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours. The Contractor shall remove all easily movable items to include furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once (1) per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Soiled or stained areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, preferably on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once (1) daily and diaper pails three (3) times daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If supplies run out prior to the next service date, the contractor shall refill within two (2) hours of notification. (See AbilityOne at Para 1.5.2.1)

1.4.6.16 DUSTING.

Low dusting includes surfaces within six (6) feet of the floor and high dusting includes surfaces above (six) 6 feet up to ten (10) feet (exception is Fitness Center as identified in Appendix A) must be free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, moldings, hand rails, pictures, clocks, window blinds, ceiling fans, A/C supply/return vents etc.

1.4.6.17 WINDOWS/INTERIOR GLASS.

All windows (interior/exterior) and interior glass, including glass in doors, partitions, walls, display cases, and directory boards, along with attached windows sill, shall show no traces of film, dirt, smudges, water, or other foreign matter. Windows inside classrooms and corridors at CDC shall be considered interior glass and cleaned as required according to PWS Appendix A.

1.4.6.18 CLEAN DRINKING FOUNTAINS.

Clean drinking fountains with sanitizing solution once (1) daily.

Contract No.: FA483022CSxxx

1.4.6.19 CLEAN DOOR KNOBS.

Clean door knobs with sanitizing solution once (1) daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS).

Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance and shall conform to all Federal, state, local and Moody AFB road safety requirements. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, as determined by the government, shall not be used in performance of this contract. The CO or Contracting Officer Representative (COR) or designated representative may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply.

Paper Towels: There are a mixture of Bi-Fold, Tri-Fold, and Roll type dispensers throughout the base. Hand Soap: Non-staining liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.5.2.1 MANDATORY USE OF ABILITYONE PRODUCTS AND SUPPLIES.

All consumable supplies to include but not limited to toilet tissue, paper towels, toilet seat protectors, liquid anti-bacterial hand soap, floor wax/floor stripper, cleaning/disinfecting products, urinal screens, carpet cleaners, batteries. Some of the aforementioned supplies may be on the mandatory procurement list and if so, must be purchased through AbilityOne. Therefore, it is incumbent upon

Contract No.: FA483022CSxxx the contractor to review the mandatory procurement list for any and all consumable supplies and or equipment that may be proposed under this contract.

In accordance with (IAW) Federal Acquisition Regulation clause, 52.208-9, Contractor Use of Mandatory Sources of Supply or Services (May 2014), some supplies that will be provided under this contract are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase From People Who Are Blind or Severely Disabled (The Committee) under 41 U.S.C. 8504 (https://www.abilityone.gov/procurement_list/).

The contractor shall submit a written supply usage report to the COR not later than the October 31 of each year. The report shall include an itemized listing of contractor- furnished supplies consumed and the cost of the supplies for the previous 12 months to include any mandatory supplies purchased IAW 52.208-9, Contractor Use of Mandatory Sources of Supply or Services (May 2014) (See Exhibit B, Deliverables, Paragraph 4.a.).

1.5.3 MISCELLANEOUS REQUIREMENTS.

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements. Turn in lost and found articles to the COR.

Report fire hazards, conditions, and items in need of repair to the facility manager or COR.

Notify COR when unauthorized or suspicious persons are seen on the premises.

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and remove once dry and safe for facility occupants to use.

The Contractor shall notify the COR of any conditions that may interrupt or delay performance of work contained in this PWS, such as locked offices/facilities, occupied rooms, adverse weather conditions, and/or any other unforeseen conditions. Once any issue or condition causing a delay issue has been resolved, the Contractor shall start performance within three (3) duty hours of notification of resolution.

1.6 EMERGENCY CLEANING/COVID-19

The intent of this section is to provide a one-time cleaning & disinfection for “frequently touched surfaces” such as light switches, door knobs, drinking fountains, chairs, tables, etc. This work will be issued via work order from the CO or COR. At the time of issue of the work order to the contractor, the CO or COR will identify surfaces within the area(s)/facility(s) to be cleaned.

The contractor shall follow the latest Cleaning and Disinfection Recommendation for COVID-19 from the Centers for Disease Control and Prevention (CDC) for PPE, cleaning method, and consumable products to accomplish these tasks. Cleaning & Disinfection must be completed within 48 hours upon issue of the work order by the CO or COR. The contractor shall notify the CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.

https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html

Contract No.: FA483022CSxxx

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two (2) additional discrepancies/errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per quarter)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Periodic & Verified

Customer Complaint

a. Non-Carpeted Floors Excellent: 0 defects

b. Carpeted Floors Very Good: 1-2 defect

c. Stairways / Elevators / Accessible Lifts Satisfactory : 3 defects

d. Walk-off Mats Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4 defects

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2

Customer Complaint

a. Clean and Disinfect Excellent: 0 defects

b. Floors Very Good: 1-2 defects

c. Supplies Satisfactory : 3 defects

d. Drinking Fountains Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4

PO-3 - Periodic Cleaning Services

1.3 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Complaint

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning

Satisfactory : 2 defects Marginal: 3 defects Unsatisfactory: More than 3

Contract No.: FA483022CSxxx

PO-4 - Quality Control

2.1

Customer Complaint

Inspection procedures are followed and documented in accordance with Contractor’s Quality Control Plan (incorporated into contract after award).

Excellent: 0 defects Very Good: 1 defect Satisfactory : 2 defects Marginal: 3 defects Unsatisfactory: More than 3

PO-5- Special Requirements

1.4

Customer Complaint

a. Child Development Center(s) Excellent: 0 defects

b. Fitness Center Very Good: 1 defect

c. Youth Center Satisfactory : 3 defects

d. School Age Program Marginal: 4 defects

Unsatisfactory: More than 4 defects

Definitions.

1. Quality Control (QC) – The observation and corrective action techniques and activities used by the contractor to fulfill requirements for quality. (Example: Contractor Inspections, Audits, Records, etc.)

2. Quality Assurance (QA) – The planned and systematic activities and/or processes implemented in a quality system to ensure quality requirements for a product or service will be fulfilled. (Customer Feedback Communication process, Inspection process, Training, System Assessment/Audits, etc.) (Example: Government surveillance, observation and documentation of contractor services and activities)

3. Critical non-conformance – A non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services;

or is likely to prevent performance of a vital agency mission. (Example: Areas were not safely cordoned off during or after mopping)

4. Major non-conformance – A non-conformance, other than critical, that will result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. (Example: Office space could not be used because carpets were not dried after periodic cleaning/shampooing.)

5. Minor non-conformance – A non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

(Examples: small water marks on mirrors, carpets not vacuumed under tables.)

6. Performance Threshold – The performance threshold is the maximum number of deficiencies that can occur in a given period.

Contract No.: FA483022CSxxx

2.1 QUALITY CONTROL.

The Contractor shall develop and maintain a QC program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS.

The QC program shall be documented in a written Quality Control Plan (QCP). The Contractor shall develop and implement systems and procedures to ensure performance to contractual requirements are maintained and managed. As a minimum, the Contractor shall develop QC procedures addressing the areas identified in Service Summary. As part of the quality control program, the Contractor shall submit a written QCP to the CO for review, feedback, comment, and validation. The plan shall be submitted no later than the pre- performance conference. The plan shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement, correction of deficiencies, as required, and steps to be taken to preclude similar discrepancies. Records of all inspections, corrective and preventive actions shall be maintained and made available to the COR upon request.

2.2 QUALITY ASSURANCE.

The Government COR shall conduct QA surveillance activities and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. These surveillance activities shall be accomplished in a manner which is timely to ensure evaluation is accomplished as soon as possible after Contractor has provided the services. The COR will utilize the Contractor’s provided work schedule, to plan their inspections and surveillance activities. The COR will record inspection and surveillance results which then become the official Air Force record of the Contractor’s performance. Defects noted during surveillance activities will be communicated to the Contractor in a timely manner to allow for re-performance per the established re-performance thresholds. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt. The CO will have 10 calendar days to respond back to the Contractor with acceptance or rejection of the Contractors’ response to the CDR.

2.3 PERFORMANCE ASSESSMENT.

2.3.1 PERIODIC VALIDATIONS.

This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation.

2.3.1.1. Any defect noted during an inspection or surveillance shall be recorded, and the Contractor shall re-perform the service within the re-performance threshold of the SS.

2.3.1.2. Exceeding the performance threshold for any of these performance objectives in any one (1) month period shall result in a warning or letter of concern from the CO.

2.3.1.3. Exceeding the performance threshold of these performance objectives, in any combination for any two (2), or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Contract No.: FA483022CSxxx

Inspection/Acceptance.

2.3.2 CUSTOMER COMPLAINTS.

The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be immediately communicated to the Contractor for re-performance within the re-performance thresholds of the SS.

2.3.2.