Attachment 1 - Performance Work Statement.pdf

PERFORMANCE

WORK

STATEMENT

LAUNDRY AND DRY CLEANING SERVICE

For

RAF MILDENHALL, UNITED KINGDOM

07 February 2020

Table of Contents

Section Number and Title

Page Number

1. Description of Services 3

2. Service Summary 3

3. Government Owned Property

4. Contractor-Furnished Property and Services 5

5. General Information 5

6. Specific Tasks 12

7. Definitions 14

8. Appendices 15

Appendix A, Estimated Workload Data/ Method Legend 16

Appendix B, Size Conversion Table 18

Appendix C, Pick-up/Delivery Schedule 19

Appendix D, Delivery Ticket Sample

Contract Bid Schedule

1. Description of Services. The Contractor shall furnish all facilities, personnel, equipment, tools, materials, supervision, transportation and other items and services necessary to provide laundry and dry cleaning services to RAF (Royal Air Force) Mildenhall as set forth in this PWS and the Service Summary (SS). Performance of this service must be consistent with manufacturers’ recommendations and best commercial practices.

1.1 Contractor Responsibilities. The contractor shall be responsible for the security of the goods and the safekeeping of the laundry in its possession. The contractor shall ensure all linen picked up are returned to their respective customers. The contractor is responsible for loading and unloading all laundry and linen items at the customer’s facility. The contractor shall ensure soiled laundry is physically separated from clean laundry, to avoid cross contamination during transportation. The vehicle used for pick-up and delivery shall be clean and completely enclosed.

Laundry shall be cleaned, dried and pressed at the contractor’s facility. All laundry items shall be delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleaning chemicals, and residue. All laundry must be dried and pressed in such a manner as to prevent discoloration, excessive wrinkles or shrinking of fabric. Once cleaned dried and pressed, all laundry shall be properly finished and packaged. Packaged laundry shall be paired with like items. For example, specific-sized table cloths or pillow cases shall be paired with like items of the same size and type.

2. Service Summary. The contractor shall maintain specific critical standards listed in the following Service Summary. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. Remedies agreed upon by both the

Government and the contractor will be exercised throughout the period of this contract.

2.1 The performance threshold is a limitation per Task Order, per each month of the performance period of this contract.

PWS

PARAGRAPH(S)

PERFORMANCE

THRESHOLD

1. Cleaned to the required standard

Laundry is properly cleaned.

1.1, 2.2, 2.3, 6.1, 6.2, 6.3

95% of laundry cleaned to the standard in accordance with (IAW) the PWS.

2. Packaging and Finishing

Clean Linen

Comply with packaging and finishing requirements.

1.1, 6.3 95% of laundry items packaged to the standard IAW the PWS.

3. Pick-up and delivery of laundry items on the designated days and times

A. Pick-up and delivery of all laundry items on the designated days and times IAW the PWS.

6.4 and 6.4.1 Turnaround time for washing or dry cleaning service shall not exceed 3 days for RAF Mildenhall Lodging

(Items 1-23) NAF Activity.

Turnaround time for washing or dry

2.2 Quality Assurance. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the contractor’s performance through periodic on-site inspections of the contractor's quality control program; inspection of performance and receipt of complaints from base customers IAW the PWS and Quality

Assurance Surveillance Plan. The Government will investigate complaints from various customers and immediately provide feedback to the contract manager. The contractor shall be responsible for initially validating customer complaints. However, the Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

2.3 Performance Deficiencies. The responsible Government representative shall inform the contractor immediately of deficient laundry services or laundry services which were not

B. All pick-up and delivery tickets submitted to the responsible Government representative at the time of pick-up/ delivery.

cleaning service shall not exceed 7 days for RAF Mildenhall Galaxy Club, CDC, and DFAC Activities (Items 24-

44)

4. Correct Quantities

Returned

Items returned match delivery ticket

6.4, 6.4.1 and 6.7 95% of laundered items returned with a matching delivery ticket.

5. Damaged, Salvaged and

Lost Laundry

Process damaged, salvaged and lost laundry as required in PWS.

6.5 Any laundry items damaged or lost

need to be replaced within 14 business days from discovery.

6. Rejected Laundry

Laundry items will be rejected if not cleaned to the standard required, IAW the PWS

6.6 No more than 5% of laundered items

are rejected by the responsible

Government representative for failure to be cleaned to the standard of the

PWS.

7. Delivery vehicles are clean and secured, with no cross contamination

All items shall be delivered IAW the PWS to avoid cross contamination.

1.1 and 4.4 95% of all items laundered to be delivered free from contamination

IAW the PWS.

performed, and request immediate re-performance/performance of the services. Re-performance of laundry service must be completed by the next scheduled delivery following notification, at no additional cost to Government. If the contractor does not comply with a request for re-performance or service cannot be re-performed, no payment will be made for the original cleaning services. The quantity of the laundry services not rendered shall be determined by the responsible Government representative and Contracting Officer (CO) and shall be deducted from the monthly invoice. The contractor shall be informed in writing regarding the amount of the payment reduction. If the Government terminates this contract in whole or in part, it may acquire, under the terms and in the manner the Contracting Officer considers appropriate, supplies or services similar to those terminated, and the Contractor will be liable to the

Government for any excess costs for those supplies or services. However, the Contractor shall continue to provide service to any linen accepted prior to termination.

3. Government Owned Property

3.1 All items being given to the contractor are considered to be Government Owned Property.

Items being given to the contractor are identified in Appendix A.

4. Contractor-Furnished Property and Services

4.1 General Information. Except for those items or services specifically stated as

Government-furnished, here or in the specific section of this PWS, the contractor shall furnish everything needed to perform this contract according to all its terms.

4.2 Itemized Receipt Forms. Contractor shall provide all necessary individual laundry tickets and itemized receipt forms (one for every pick up day of the month, sample attached, Appendix D) to each pick/up and delivery location. An adequate stock of individual laundry tickets and itemized receipt forms shall be provided prior to contract start date and throughout the entire contract period.

4.3 Hangers. When an item requires a hanger, the hanger shall be of a type that will not stain garments placed on them. Items required to be on hangers are: Cook whites (items 34, 35, and 36 of Appendix A). All other items do not need to be hung.

4.4 Laundry Bags. The contractor shall provide biodegradable laundry bags to avoid the risk of contamination to their employees and cross-contamination of laundry.

4.5 Packaging. The contractor shall supply all packaging materials as specified in paragraph

6.3 and in Appendix A “Estimated Workload Data/ Method Legend”.

5. General Information

5.1 Hours of Operation. The contractor shall perform all pick-up and delivery services required under this contract during the hours designated in paragarph 5.1.1.

5.1.1 Normal Base Hours. Base hours of operation are 07:30 – 16:30. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government. In the event that it is necessary to deviate from the normal base hours of operation the contractor shall inform the responsible Government representative at least 3 days prior.

5.1.2 Holidays. If a scheduled pick up or delivery falls on the following observed U.K.

holiday, the service shall be performed on the next workday.

New Year’s Day January 01 U.K.

Good Friday Friday before Easter U.K.

Bank Holiday Monday after Easter U.K.

Bank Holiday 1st Monday in May U.K.

Spring Holiday last Monday in May U.K.

Late Summer Holiday last Monday in August U.K.

Christmas Day December 25 U.K.

Boxing Day December 26 U.K.

5.1.2.1 Child Care Development Center (CDC) Delivery and pick-up. The CDC on RAF

Mildenhall will be closed on the following US holidays, if a scheduled pick up or delivery falls on the following observed U.S. holiday, the service shall be performed on the next workday for

RAF Mildenhall.

New Year’s Day January 01 U.S.

Martin Luther King Third Monday in January U.S.

President’s Day Third Monday in February U.S.

Memorial Day Last Monday in May U.S.

Independence Day 4th of July U.S.

Labor Day First Monday in September U.S.

Columbus Day Second Monday in October U.S.

Veterans Day 11th of November U.S.

Thanksgiving Day Fourth Thursday in November U.S.

Christmas Day December 25 U.S.

Note: When a U.S. or U.K. holiday falls on a Sunday the following Monday is when the holiday is observed. When a holiday falls on a Saturday the Friday prior, is when the holiday is observed.

5.1.3 Performance of Services during Crises

5.1.3.1 The contractor is not required to perform during crises.

5.1.3.2 Work stoppages may occur during the execution of this contract due to military exercises or operations. During these times, access to areas supporting the exercise or operation may be curtailed or not allowed. During scheduled and unscheduled exercises or operations, the contractor should be prepared to move to other work locations or suspend operations at no additional cost to the U.S. Government. The contractor shall provide the responsible Government representative with a list of the delivery locations where access could not be gained. This list must be validated by the responsible Government representative so that contractor will not be held responsible for work not performed if due to military exercises or operations.

5.1.3.3 If the contractor is unable to pick up or deliver laundry due to force protection measures and at no fault of contractor, delivery and pick up shall be the next working day that pick up or delivery is permitted.

5.2 Contractor Personnel

5.2.1 Roster. Contractor shall provide a complete roster of all personnel (including contract manager and alternates) to the CO no later than pre-performance conference. Roster must include name, address, telephone number, and identification number of employee. Contractor shall maintain a current listing of employees, providing updates as changes occur and provide the list to the CO within seven (7) days.

5.2.2 Contractor shall not employ persons for work on this contract if such employees are identified to the contractor by the CO as a potential threat to health, safety, security, general wellbeing, or operational mission of the installation and its population in accordance with

DoDD 5500.07, Standards of Conduct.

5.2.3 Contractor delivery driver personnel must be able to read, write, speak and understand

English.

5.2.4 Contractor Appearance. Contractor personnel who enter USVF (US Visiting Forces) installations shall present a neat appearance and be easily recognized as contractor employees.

The contractor will provide employees with a smock, vest, or similar outer garment that easily identifies them as contractor personnel, and should be worn at all times while on a USVF installation. The contractor shall also provide each employee with an identification badge that shall include the employee’s name, employee’s photograph, and contractor’s name, and shall be distinguishable from a distance of three (3) meters. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

5.2.5 Certifications. The contractor shall be responsible for gaining and renewing all UK industry certifications required to enable performance.

5.3 Contractor Employee Base Pass and Identification, Special Clearances, and Vehicle

Registration. The contractor shall comply with all requirements and procedures IAW

AFFARS 5352.242-9000, Contractor Access to Air Force Installations.

5.3.1 All personnel employed on a US military base require a National Agency Check (NAC) equivalent investigation before they are authorized access to the base, facilities, and if necessary computer networks. For the purpose of this contract, these positions are deemed non-sensitive, which by US Government definition means do not require access to US classified information. Reference documents can be provided to the contract company for review if required: DoD 5200.2-R, Personnel Security Program; DoD Instruction 1000.13 and

Volume I, Identification Cards for Members of the Uniformed Services, Their Dependents, and Other Eligible Individuals; DoD Instruction 1402.5, Criminals History Background

Checks on Individuals In Childcare Services; AF Instruction 31-501, Personnel Security

Program; AF Instruction 31-101, Integrated Defense; and AF Instruction, USAFE Supplement

31-101, Integrated Defense.

5.3.2 A NAC consists of:

A Local File Check (LFC) conducted by the installation Security Forces (SF) (this can take several days or weeks to complete), A Defense Clearance and Investigation Index (DCII) conducted by the installation SF, A Host Agency Check (HAC) conducted by the Ministry of Defense (MOD) Defense

Vetting Agency (DVA), and

A Federal Bureau of Investigation (FBI) check if the potential employee has ever resided in the United States for 12 or more consecutive months.

Once completed, a NAC is valid for five years.

5.3.3 Before any employee is authorized to perform work on this contract, the contractor shall provide new employee information required by the LFC and DCII to the responsible

Government representative(s) for the base/task order, which will be identified at the time of release. The contractor shall then coordinate with the responsible Government representative(s) for the new employee to complete all requested documentation for the HAC and, if required, FBI checks within three days of the first day of employment.

5.3.4 After the LFC and DCII are completed with no issues discovered and the investigation is submitted to DVA and the FBI then a temporary Installation Pass (IP) granting unescorted base access may be granted when: (a) DVA opens the case, (b) a favorable fingerprint report is returned from the FBI, and (c) the unit commander or director favorably reviews the submitted investigation package. The temporary IP is limited to 90 days and does not grant escort privileges. Holders of temporary IPs are subject to additional search procedures at installation entrance gates.

5.3.5 When a NAC has been favorably completed and documented the responsible

Government representative(s) will inform the contractor. The responsible Government representative(s) may request SF issue a non-temporary IP to the employee. The end date will be no later than the end of the contract or one year from issue, whichever is sooner.

5.3.6 The contractor shall be responsible for tracking expiration dates of IPs and either applying for renewals, or returning the expired IPs to the responsible Government representative(s) for the base/task order. The contractor shall return IPs for employees who are no longer employed by the contractor or assigned to this contract to the responsible

Government representative(s) for the base/task order within 48 hours of the employee’s departure.

5.3.7 Vehicle Registration. MI 31-205, paragraph 3.2. states: Personnel will register their vehicles at Pass and Registration Section within 3 day of acquisition. MI 31-205, paragraph

3.2.1 states: the documents required for registration on RAF Mildenhall are the V-5 registration card, MOT certificate, and proof of insurance. MI 31-205, paragraph 3.3.1, states:

The 3AF Form 75 will be displayed in the vehicle at all times while on the installations.

5.3.8 Contractor company vehicles and larger vehicles designed to carry cargo such vans or trucks are subject to search and inspection and are required to enter through gate 15 for RAF

Mildenhall.

5.4 Contractor Management. The contractor shall designate, in writing, a contract manager and alternate who shall be responsible for all requirements in this PWS. The contractor should provide the Contracting Officer with the telephone number and email address of the contract manager and alternate. The contract manager/alternate must be available during business hours by phone or email. The contract manager/alternate shall have full authority to act for the contractor on matters relating to the daily operation of the contract. Contract manager and alternate must have complete knowledge of the PWS and all facets of laundry and dry-cleaning service operations. Contract managers shall have the knowledge, basic skills and access to operate and utilize email daily.

5.4.1 Phase In/Phase Out Plan

5.4.1.1 Phase-In Plan. The phase-in plan contains the actions and timelines required for successful progress from the current organization to the new. For this requirement, the

Contracting Officer will require a phase-in plan from all offerors and the requesting activities.

The purpose of the phase-in plan is to minimize startup confusion, disruption, and adverse impacts on operations and customer support when transferring responsibility from the current organization to the new service provider based on the final competition decision. The ideal situation is for the phase-in to be transparent to the customers. However, contingency plans should also be developed to prepare for other eventualities and to promote a smooth transition.

The requesting activities and the contractor phase-in plan must both address the phase-in plan requirements, which include timeline, employee hiring/placement, and other startup activities.

The phase-in plans must also describe the performance indicators that will define successful implementation of the service provider’s phase-in plan.

5.4.1.2 Phase-out Plan. A phase-out plan will be submitted by the customers and contractor

180 days prior to the end of the contract performance period. The purpose of the phase-out plan is to minimize disruption and adverse impacts on operations and customer support when transferring responsibility from the current organization to the new service provider based on the final competition decision. The ideal situation is for the phase-out to be transparent to the customers.

5.5 US Military and Government Employees. Contractor shall not hire employees of the

United States Government if employing such persons would create a conflict of interest, or appearance of a conflict of interest. Contractor shall not employ any person who is an employee of the Department of the Defense (DOD), either military or civilian, unless such person seeks and receives approval according to DoDD 5500.07, Standards of Conduct.

Contractor shall not employ any person who is an employee of the Department of the Air

Force if such employment would be contrary to policies in AFI 64-106, Contractor Labor

Relations Activities, Para 3.

5.6 Quality Control Plan. The contractor shall develop and maintain a quality program to ensure laundry/dry cleaning services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service

Summary (SS). The contractor shall submit their quality control plan as part of their proposal for acceptance by the Government.

5.7 Government Quality Assurance. The Government will rely on the contractor’s quality control program and the performance management approach described in paragraph 5.6 (above) to assess performance whenever possible. However, the Government reserves the right to perform additional inspections as necessary, utilizing the inspection/acceptance provisions in the clause FAR 52.212-4 Contract Terms and Conditions -- Commercial Items.

5.8 Bioenvironmental Engineering/Hazmat Requirements

5.8.1 Environmental, Health, And Safety. The contractor shall ensure all employees receive the necessary environmental, health, and safety training to ensure compliance with all

Occupational Safety and Health Acts (OSHA), Health and Safety at Work ect Act 1974 (HSWA), federal and local laws. The contractor shall protect the health and safety of employees and the community, minimizing the risk of environmental pollution. To align with the AF Child &

Youth standards, CDC’s may only use crib and cot sheets purchased from Air Force authorized distributers. Crib sheets are purchased from Sharper Products. Cot sheets are purchased from

The Children’s Factory.

5.8.2 Pollution Prevention. "Pollution Prevention" and "Source Reduction" are defined in the

Pollution Prevention Act of 1990, 42 U.S.C. §§ 13101-13109. Contractor's obligation under this section is limited to identifying pollution prevention opportunities and shall not be construed to require the contractor to conduct activities not otherwise required by the program.

5.8.3 The contractor shall comply with energy saving conservation practices as deemed necessary by the facility manager.

5.8.4 Hazardous Materials/Chemical Management. Hazardous Materials/Chemical

Management: All hazardous material use requires prior authorization before bringing the hazardous material on base. "Hazardous material" includes many materials for which there is a manufacturer Safety Data Sheet (SDS), such as cleaning supplies, paints, solvents, sealants, lead acid batteries, fuels, herbicides, etc.

5.8.4.1 The contractor shall submit an inventory list of ALL chemical products to be used, along with copies of the SDS for each chemical product, for review before bringing any potentially hazardous material onto RAF Mildenhall using the attached “HazMat

Authorization Request Template”. The contractor shall submit completed inventories and

SDSs to the 1) CO, 2) CE Environmental for RAF Mildenhall 100 CES/CEIE (01638 545831), jeanne.dye-porto@us.af.mil and 3) Bioenvironmental Engineering (01638 528047)

(48amds.sgpb@us.af.mil) at least 10 days prior to the date required to bring them on base.

5.8.4.2 Once approved, the contractor shall maintain an inventory of all hazardous materials along with corresponding Safety Data Sheets (SDSs). The contractor shall track and report actual hazardous material usage during the performance of the contract. Hazardous material usage for any contract that is less than one month in duration shall be reported at the end of the contract period. Hazardous material usage for any contract over a month in duration shall be reported no less than monthly. Hazardous material usage shall be reported using the attached

“HazMat Monthly Usage Log Template”.

5.8.4.3 The contractor shall not leave excess hazardous materials or empty containers on site following completion of the project. The contractor is responsible for the removal of all unused hazardous materials and proper disposal of all hazardous waste generated. Reference:

AFI-32-7086, Hazardous Materials Management.

5.8.5 Controls of other hazards: contractors must coordinate with Bioenvironmental

Engineering (BE) at 01638528047 or 48amds.sgpb@us.af.mil at least 10 days prior to start of project, regarding all contracts with potential health impact to personnel (Example: Noise above 85 dBA, activities with potential airborne contaminants or particulates). Hazardous work areas/perimeters shall be established to control exposures and limit access to nearby facilities and personnel. Work shall be performed IAW all applicable occupational health and safety regulations.

5.8.6 Contractors must coordinate with facility managers and receive a safety brief of hazards present within work areas.

5.9 eCMRA - Contractor Manpower Reporting Application. Section 2330a of title 10, United States Code (10 USC 2330a), requires the Secretary of Defense to submit to Congress an annual inventory of contracts for services performed during the prior fiscal year for or on behalf of the Department of Defense (DoD) by 31 Oct. The inventory must include the number of contractor employees using direct labor hours and associated cost data collected from contractors. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. Contractors for other than Army components can visit https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf to review user manuals and gain an understanding about the data fields that will be included in the reporting structure that is hosted at http://www.ecmra.mil/ . When filling out the required information please utilize

“FA5587-48 CONS” as the UIC if you cannot locate the UIC for this contract among the provided options. Also, the FSC for this specific contract is S209.

mailto:jeanne.dye-porto@us.af.mil mailto:48amds.sgpb@us.af.mil mailto:48amds.sgpb@us.af.mil https://afcmra.hqda.pentagon.mil/Help/Full_User_Guide.pdf http://www.ecmra.mil/

6. Specific Tasks

6.1 Specialty Items. The contractor will apply water repellent or fire retardant treatment to articles that are identified prior to cleaning. The Government will notify the contractor at the time of pickup if any items are marked as “specialty items.” Water repellent treated articles will repel water and resist absorption. Fire retardant treated articles shall be accompanied by written certification that treatment was accomplished.

6.2 Dry Cleaning. Dry cleaning may be necessary for items that have been stained with petroleum products such as oil and grease that a regular wash will not remove. The contractor shall separate items requiring dry cleaning and mark with a tag stating the item is to be dry-cleaned. The contractor shall ensure dry cleaned items are segregated from other laundry items during wash, and that they are readily identifiable upon return to the Government as dry cleaned items.

6.3 Packaging and Finishing. The contractor shall package and finish all items in accordance with the “Maximum Packing Quantity” and “Method” prescribed in Appendix A “Estimated

Workload Data/ Method Legend.” All items will be neatly folded/pressed and packaged with transparent plastic or cellophane unless otherwise specified. The packaging plastic/cellophane shall be of a quality that limits excessive breakage during delivery. The contractor shall also clearly label each bundle of packaged laundry with a short description that identifies the type of item in the package.

6.4 Pick-Up and Delivery. The contractor shall ensure the correct items and quantities are delivered and soiled items are picked up at scheduled locations and times IAW the schedule in

Appendix C. For RAF Mildenhall Lodging, turnaround time shall not exceed three (3) days. For

Galaxy Club, CDC, and DFAC, turnaround time shall not exceed seven (7) days. The contractor shall ensure pick-up/delivery tickets are used for accountability. These are to be provided to the responsible Government representative upon pick-up and delivery. Please see Appendix D for

Pick-up/Delivery sample tickets.

6.4.1 Laundry Pick-up. Separating and counting of articles shall be done by Government personnel prior to pick up. The contractor shall sign the itemized receipt form (contractor provided) and retain a copy. The original itemized receipt form will be retained by the

Government for computing variance in count when clean/dry laundry is delivered. Contractor personnel shall be responsible for physically unloading clean linen. Contractor personnel shall be responsible for loading soiled linen.

6.5 Damaged or Lost Laundry. Items damaged or lost by the contractor will be replaced with an identical or like item at the contractor’s expense within 14 business days from discovery.

Replaced items must be agreed to in advance and accepted by the responsible Government representative. Damaged (ripped/torn) or excessively stained linen shall be cleaned, marked, and packaged separately before returning to the Government.

6.6 Rejected Laundry. Laundry is rejected when it fails a quality assurance inspection at the time of delivery or when unpacked. Rejected laundry shall be returned to the contractor who shall re-perform and deliver cleaning by the next scheduled delivery day. The Government may reject by individual piece, package, or cage(s). Any items found to have been unsatisfactorily laundered, as determined by the CO or the responsible Government representative, shall be re-laundered at no additional cost to the Government. The contractor is responsible for all necessary re-performance. The unsatisfactory items will be identified to the contract manager by the responsible Government representative. The original laundry ticket shall be annotated that the item(s) are being returned for re-accomplishment. The item(s) shall be re-laundered and returned to the same exchange point within the same time standards that are required for first-time washes. The contractor shall ensure items are readily identifiable upon return to the Government as re-wash items, to include the date linen was originally returned.

6.7 Total Items Delivered. The quantity delivered shall equal the quantity annotated on the original itemized receipt form. If any linen or laundry item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the end of the next regularly scheduled delivery. All accountable items not delivered within seven (7) days from the original scheduled delivery date will be considered as lost. If the item cannot be replaced per paragraph 6.5 of this PWS, the contractor shall reimburse the Government or individual owner for the replacement cost of the item. The contractor is responsible for all loss or damage to Government property in their possession. The monthly total for items not delivered on the original scheduled day shall not exceed the daily variance detailed.

6.7.1 Daily Delivery Variance. The daily variance for delivered laundry items shall not exceed

5%. Any individual itemized receipt that is not completely returned shall be considered incomplete and the entire receipt shall be counted against the variance until it has been filled.

6.7.2 Exceeds Delivery Variance. Should the contractor exceed the delivery variance, the contractor shall correct by the next scheduled delivery day for same day credit. Should the contractor fail to correct the delivery variance within the time-frame stated, there will not be a cleaning charge and the contractor must replace the item at the contractor’s expense IAW paragraphs 6.5 and 6.7.

6.8 Contractor shall comply with industry standards and all work shall be accomplished in accordance with the International Fabricare Institute, Institute of Industrial Launders, Department for Environment Food and Rural Affairs (DEFRA) and all guidelines established by the Occupational Safety and Health Administration (OSHA).

7. Definitions

Acronym/Abbreviation Definition

AF COLS Air Force Common Levels of Service

AFFARS Air Force Federal Acquisition Regulation

AFI Air Force Instruction

AQL Acceptable Quality level

BE Bioenvironmental Engineering

CDC Child Development Center

CFS Cleaning Frequency Schedule

CO Contracting Officer

CNACI Child Care National Agency Check and Inquiries

DBS Disclosure and Barring Service

DCII Defense Clearance and Investigation Index

DOD Department of Defense

DV Distinguished Visitor

DVA Defense Vetting Agency

EHS Extremely Hazardous Substances

FAR Federal Acquisition Regulation

FBI Federal Bureau of Investigation

FOIA Freedom of Information Act

FOUO For Official Use Only

GPC Government Purchase Card

HAC Host Agency Check

HAF Headquarters Air Force

HM Hazardous Material

IAW In Accordance With

IP Installation Pass

LFC Local File Check

LOX Liquid Oxygen

MOD Ministry of Defense

NAC National Agency Check

ODS Ozone Depleting Substances

OPM Office of Personnel Management

OSHA Occupational Safety and Health Administration

PBT Persistent Bio accumulative and Toxic

POC Point of Contact

POV Personally Owned Vehicle

PRS Performance Requirement Summary/SS

PWS Performance Work Statement

QCP Quality Control Plan

SDS Safety Data Sheet

SF Security Forces

SS Service Summary

UK United Kingdom

US United States

8. Appendices

Appendix A, Estimated Workload Data/ Method Legend

Appendix B, Size Conversion Table

Appendix C, Pick-up/Delivery Schedule

Appendix D, Delivery Ticket Sample

APPENDIX A - ESTIMATED WORKLOAD DATA/ METHOD LEGEND

Method Legend:

AD – Air Dry

D – Tumble Dry

DC – Dry Clean

F- Fold

I - Press on Flatwork Ironing Equipment

OH – Return Finished Work on Hanger

P – Press on Commercial Pressing Equipment

S – Starch

T – Tie Items with Twine/String

W – Wash

RAF Mildenhall – Lodging

Item

No.

Item Units

Maximum

Packaging

Quantity

Method Estimated

Quantity

Leased

(Y/N)

1 Quilted Comforter, Queen/Full

EA 1 W/D/F 3,000 N

2 Quilted Comforter, twin EA 1 W/D/F 4,000 N

3 Blanket, therm, queen EA 3 W/D/P/F 500 N

4 Blanket, cotton, twin EA 3 W/D/P/F 1,000 N

5 Blanket, cotton, full EA 3 W/D/P/F 500 N

6 Blanket, cotton, twin EA 3 W/D/P/F 2,000 N

7 Pillow, fiberfill/foam EA 1 W/D 1,500 N

8 Mattress pad, twin EA 3 W/D/F 1,000 N

9 Mattress pad, full EA 3 W/D/F 2,000 N

10 Mattress pad, Queen EA 3 W/D/F 500 N

11 Pillow Slip, zipper EA 20 W/D/F 3,000 N

12 Pillowcase, white EA 20 W/D/I/F 60,000 N

13 Sheet, twin, white EA 10 W/D/I/F 3,000 N

14 Sheet, twin, fitted, white EA 10 W/D/I/F 3,000 N

15 Sheet, full, flat, white EA 10 W/D/I/F 8,000 N

16 Sheet, full. fitted, white EA 10 W/D/I/F 8,000 N

17 Sheet, Queen, flat, white EA 10 W/D/I/F 8,000 N

18 Sheet, Queen, fitted, white

EA 10 W/D/I/F 8,000 N

19 Towel, Bath, White EA 10 W/D/I/F 40,000 N

20 Towel, Hand, White EA 10 W/D/I/F 40,000 N

21 Wash Cloth, White EA 10 W/D/I/F 41,000 N

22 Foot Mat, White EA 10 W/D/I/F 30,000 N

23 Laundry Bags EA Bagged W/D 2,000 N

RAF Mildenhall – CDC

Item Units

Maximum

Packaging

Quantity

Method Estimated

Quantity

Leased

(Y/N)

24 Blanket, Crib (CDC) EA 10 W/D/I/F 2,500 N

25 Sheet, Crib (CDC) EA 10 W/D/I/F 6,500 N

RAF Mildenhall – DFAC Dining Facility

Item Units

Maximum

Packaging

Quantity

Method Estimated

Quantity

Leased

(Y/N)

26 Tablecloth 54"x 54" EA 20 W/D/I/F 500 N

27 Tablecloth 54"x 96" EA 20 W/D/I/F 250 N

28 Tablecloth 54"x 120" EA 20 W/D/I/F 250 N

29 Table-skirt EA 1 W/D/I/F 20 N

30 Napkins EA 20 W/D/I/F 425 N

31 Round table cloth EA 10 W/D/I/F 75 N

32 Hat chef (logo) EA 5 W/D 100 N

33 Apron, food handler

(logo)

EA 10 W/P/S/F 375 N

34 Coat/JKT food handler

(logo)

EA 1 W/D/P/OH 75 N

35 LAB COAT, full length

EA 1 W/P/S/OH 50 N

36 Trousers food handler EA 1 W/P/S/OH 75 N

RAF Mildenhall Clubs

Galaxy Club

Middleton Hall

Item Units

Maximum

Packaging

Quantity

Method Estimated

Quantity

Leased

(Y/N)

37 Napkins EA 20 W/D/I/F 14,000 N

38 Table Skirts EA 1 W/D/I/F 250 N

39 Tablecloths (Round) EA 20 W/D/I/F 2,000 N

40 Tablecloths 54” x 54” EA 20 W/D/I/F 1.500 N

41 Tablecloths 54” x 96” EA 20 W/D/I/F 1,500 N

42 Tablecloths 54”x 120” EA 1 W/D/I/F 500 N

43 Tablecloths 84” x 84” EA 20 W/D/I/F 50 N

44 Apron EA 1 W/P/S/F 1,500 N

APPENDIX B - SIZE CONVERSION TABLE

SHEET SIZES

US SIZE UK SIZE FLAT FITTED

TWIN SINGLE 66” x 115” 39” x 75” x 12”

FULL DOUBLE 81” x 115” 54” x 75” x 12”

QUEEN KING 90” x 115” 60” x 80” x 12”

APPENDIX C - PICK UP AND DELIVERY SCHEDULE*

RAF Mildenhall

Linen Exchange Bldg. 545

Child Development Centre Bldg. 288

Galaxy Club, Bldg. 437

Dining Facility, Bldg. 436

LODGING PICKUP/DELIVERY DAY ARRIVAL/DEPARTURE TIME

If Pickup on Monday, Deliver NLT 3 Days After Between 0730 and 0930

If Pickup on Friday, Deliver NLT 3 Days After Between 0730 and 0930

GALAXY CLUB, CDC, & DFAC

PICKUP/DELIVERY DAY

ARRIVAL/DEPARTURE TIME

If Pickup on Monday, Deliver NLT 7 Days After Between 0730 and 0930

If Pickup on Friday, Deliver NLT 7 Days After Between 0730 and 0930

* NOTE*

*Delivery times and locations may be changed during the performance of this contract by the

Government with 24 hrs. notice to the contractor.

APPENDIX D – PICK-UP TICKET/DELIVERY TICKET (SAMPLE)

Company Name

Contract Number Location (squadron and building) /Pick Up /Delivery/

Return Date Date Sent

Accepted By (Sign and Print) Received For Laundry (Sign and Print)

Line

Item

No Description Unit

Sent By

Activity

Rec'd By

Laundry

Ret'd By

Laundry

Rec’d By

Activity

Unit

Price

Total