Attachment 1_MDG_HPT Linen PWS.pdf

Performance Work Statement (PWS)

56 Medical Group (MDG) and Human Performance Team (HPT)

1 OCT 2021

TABLE OF CONTENTS

SECTION PAGE

1 DESCRIPTION OF SERVICES 1

2 SERVICES SUMMARY 1

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES 2

4 SPECIFIC TASKS 2

5 GENERAL INFORMATION 2

6 APPENDICES 5

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment, and all labor necessary to provide laundry & scrub rental and cleaning service, including pick-up and delivery at Luke Air Force Base, AZ for the items listed in and Appendix B, “Packaging and Method of Finish and Appendix C “Estimated Workload Data.” Performance shall be in accordance with the scope of this Performance Work Statement (PWS) and other specifications or provisions of the contract. Pickup and delivery points are listed in Appendix D, “Pick-up and Delivery Schedule.”

1.1. SCOPE OF WORK: Non-personal services for laundry and dry cleaning services for Luke AFB, Arizona. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform Laundry and Dry Cleaning Service as defined in this Performance Work Statement (PWS). The contractor performs to the standards of this contract.

1.2. SPECIAL REQUIREMENTS: Contractor must meet all Accreditation Association for Ambulatory Healthcare (AAAHC)/ Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and Healthcare Laundry Accreditation Council (HLAC) rules and regulations covering the handling of clean and soiled healthcare linens and be certified by appropriate federal and state regulatory agencies to meet federal and local certification requirements in the healthcare laundry/linen cleaning service.

2. SERVICES SUMMARY:

Performance Objective PWS

Para Performance Threshold Method of

Surveillance Pick Up Soiled/Contaminated Linen/ Laundry/ Scrubs – Per Appendix C

3.1 No more than 2 customer complaints per

month

Customer Complaint

Deliver laundered linen/scrubs – Per Appendix C

3.1.1 No more than 2 customer complaints per

month

Customer Complaint

Workmanship and Sanitation 3.2 No more than 1 customer complaint per month

Customer Complaint

Re-Performance of Cleaning 3.3 No more than 2 customer complaints per

Customer Complaint

Packaging as per Appendix B 3.4 No more than 2 customer complaints per

Customer Complaint

2. GOVERNMENT FURNISHED PROPERTY AND SERVICES. There will be no government furnished property or services under this contract.

3. SPECIFIC TASKS

3.1 PICKUP AND DELIVERY: The contractor will pick up and deliver linens/scrubs as designated in Appendix D, “Pick Up and Delivery Schedule.”

3.1.1 PICK UP/DELIVERY DAYS AND HOURS: The contractor shall pick up and deliver all linens/scrubs Monday, Wednesday, and Friday between the hours of 0730 AM -1030 AM, excluding Federal holidays. If the holiday falls on a pickup/delivery day, the contractor shall pick up linen the next business day after the holiday (i.e. holiday falls on Monday, pick up of linens will be on the next business day which is Tuesday). The contractor will pick up linens/scrubs at the locations designated in Appendix D, “Pick Up and Delivery Schedule” and Appendix E, Federal Holidays/Down Days”.

3.2 WORKMANSHIP AND SANITATION: Contractor delivered finished linens/scrubs shall conform to the generally accepted industry standards of quality for cleanliness, finish and appearance. Laundered/dry cleaned articles are to be clean, dry, and free of lint, odor, spots, stains and wrinkles.

3.3 RE-PERFORMANCE OF LAUNDRY/DRYCLEANING: Notwithstanding the provision of this contract covering inspection, acceptance and deduction from payment; any item found to have been cleaned unsatisfactorily shall be re-cleaned and delivered at the next scheduled pick up/delivery date.

3.4 PACKAGING: All wrapping shall be accomplished as designated in Appendix B, Packaging and Method of Finishes”.

3.5 SCRUBS REPLENISHMENT: After a period of time, the scrubs will need to be replenished. Contractor and 56MDG will agree upon the number of scrubs that must be replenished at a cost to the 56MDG.

3.6. HOURS OF OPERATION: Normal Hours of Operation. The contractor shall perform the services required under this contract during the following hours, excluding Federal Holidays and Down Days: Monday – Friday, 0730 AM – 1030AM. See Appendix D, ”Pickup and Delivery Schedule” and Appendix E, “Federal Holidays/Down Days”.

4. GENERAL INFORMATION.

4.1 Security Requirements. The contractor shall comply with security and base access requirements as contained in local clause H-002, “Contractor Access to Air Force Installations.”. Contractor employees will be required to obtain and display identification badges. Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base. Procedures for commercial vehicle access to the base are subject to change without prior notice.

4.2 QUALITY CONTROL.

4.2.1. QUALITY CONTROL PROGRAM: In compliance with the clause entitled “Inspection/Acceptance”, 52.212-4(a), the contractor shall establish a complete Quality Control Program to ensure the requirements of this contract are provided as specified. The contracting officer will notify the contractor of acceptance or required modifications to the plan before the contract start date. The contractor shall make appropriate modifications (at no additional costs to the government) and obtain acceptance of the plan by the contracting officer before the start of the first operational performance period.

4.3 QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt of complaints from base personnel. The government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if merited by performance. The government will also investigate complaints received from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

4.3.1 The Contractor Officer Representative (COR) is the authorized government representative(s) who will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the COR(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

4.3.2 The COR(s) or alternate(s) will inform the contract manager in person when discrepancies occur and will request corrective action. The COR(s) or alternate(s) will make a notation of the discrepancy on their assessment checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to initial the entry on the checklist. The contractor shall sign the COR Designation memo acknowledging receipt and understanding of COR duties and responsibilities.

4.3.3 Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the Contracting Officer and not to the COR(s)

4.3.4. The services to be performed by the contractor during the period of this contract shall at all times and places be subject to review by the Contracting Officer or authorized representative(s). The COR will submit modification requests in writing to the CO.

4.4. ENVIRONMENTAL CONTROLS:

4.4.1. Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection.

In the event environmental laws/regulations change during the term of this contract, the contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the CO.

4.4.2 Material Storage and Use. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness and materials handling. This includes hazardous materials.

4.5. SAFETY REQUIREMENTS. In performing work under this contract, the contractor shall:

4.5.1. Conform to the safety requirements contained in the contract for all activities related to the accomplishment of the work.

4.5.2. Take such additional immediate precautions as the contracting officer may reasonably require for safety and mishap prevention purposes.

4.5.3. Provide protection to government property to prevent damage during the period of time the property is under the control or in possession of the contractor.

4.5.4. Include a clause in all subcontracts to require subcontractors to comply with the safety provisions of this contract as applicable.

4.5.5. Record and report promptly (within one hour) to the contracting officer or designated government representative (GR), all available facts relating to each instance of damage to government property or injury to either contractor or government personnel.

4.5.6. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the contracting officer.

4.5.7. If the government elects to conduct an investigation of the accident/mishap, the contractor shall cooperate fully and assist government personnel in the conduct of investigation until the investigation is completed.

4.5.8. Include a clause in each applicable subcontract requiring the subcontractor's cooperation and assistance in accident reporting and investigation.

5. APPENDICES

A. Acronyms & Abbreviations List B. Packaging and Method of Finish C. Estimated Workload Data D. Pickup and Delivery Schedule E. Federal Holidays/Down Days

A. APPENDIX A

ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AAHC Accreditation Association for Ambulatory Healthcare

AF Air Force

AFB Air Force Base

CO Contracting Officer

COR Contracting Officer Representative

DOD D epartment of Defense

FAR Federal Acquisition Regulation

HLAC Healthcare Laundry Accreditation Council

PWS Performance-Based Work Statement

USAF United States Air Force

B. APPENDIX B

PACKAGING AND METHOD OF FINISHES

1. The following are the routine requirements for packaging of laundry/dry cleaning and method of finish for this contract (quantities, packaging and finishes are at local discretion). Any other special packaging requirements or methods of finish will be specified in writing at the same time that service is requested.

1.1. Definitions of abbreviations for methods of finish are as follows:

B Bundled HS Heavy Starch

BB Bleach Bath Required MS Medium Starch

CO Contractor Option LS Light Starch

CF Clear Film Sealed PL Plastic

DC Dry Clean NS No Starch

FB Folded and Bundled NB No Bleach

P Pressed WWW Warm Water Wash

TD Tumble Dry

C. APPENDIX C

1. ESTIMATED WORKLOAD DATA

1.1 The items listed below will be included in the yearly laundry. Each item is estimated quantities to be processed for the year as indicated. Contractor must meet all JHACO (Joint Commission on Accreditation of Healthcare) and HLAC (Healthcare Accreditation Council) Rules & Regulations covering the handling of clean and soiled healthcare linens. These items will be counted in monthly weight and charged by the pound. Estimated Workload Data consists of Medical Group (MDG) and Human Performance Team (HPT). Pick up/delivery locations are listed in Appendix D.

Linen Items Color (If

Applicable e) Size

(If Appli c-able)

Dry Wt Per

Item per pkg

Items Per Pkg

Estimated Lbs Per Yr

Finish

1 Blanket, Bath 7.5 20 500 FB, CF 2 Blanket, Baby 2.5 20 300 FB, CF 3 Cloth, Cleaning 3 200 300 CF 4 Eye Drape, 24x24 Green 2.5 20 300 P, FB, CF 5 Gown, Patient Adult 3.5 10 3000 P, FB, CF, FP

6 Pillowcase White 10 50 2,500 P, FB , CF 7 Sheet, Flat White 5.5 5 7,500 P, FB, CF 8 Sheet, Fitted White 11 10 5,500 P, FB, CF 9 Towel, Bath White 4.5 10 4,500 FB, CF

10 Towels, Surgery 8.5 100 1,000 P, FB, CF, 11 Towels, 8-Pack 2 10 2,000 P, FB, CF, 12 Washcloth White 3.5 50 2,000 FB, CF 13 Cleaning Towels 3.0 20 600 CF 14 Mammo Gowns Pink 6.0 20 5000 P, FB, CF, FP TOTAL WEIGHT: 35,000 lbs

1.2. The following chart specifies an estimate of rental laundry (Scrubs) that will be required under this contract for the 56 MDG Dental Clinic. These items will be rented and charged as follows: 1815 items X 52 weeks = 94,380 /12 months = 7865 x $.XX per piece = $XXXX.XX per month for rental of scrubs. This is just an estimate.

SCRUBS Color Size Sub

Tota l

TOTAL

REQ'D

NEW

REQ’M

T

UPDATE

D SUB

TOTAL

Finish

12 Jacket, Warm Up Blue XXX LG 55 55 P, FB, CF 13 Jacket, Warm Up Blue XX LG 11 11 P, FB, CF 14 Jacket, Warm Up Blue X LG 57 90 P, FB, CF 15 Jacket, Warm Up Blue LG 120 142 P, FB, CF 16 Jacket, Warm Up Blue MED 143 220 P, FB, CF

17 Jacket, Warm Up Blue SM 121 143 P, FB, CF Blue Warm Up

Jacket Sub Total:

507 661

18 Pants, Scrub Blue XXX LG 33 33 P, FB, CF, PL 19 Pants, Scrub Blue XX LG 22 22 P, FB, CF, PL 20 Pants, Scrub Blue X LG 105 138 P, FB, CF, PL 21 Pants, Scrub Blue LG 203 214 P, FB, CF, PL 22 Pants, Scrub Blue MED 150 238 P, FB, CF, PL 23 Pants, Scrub Blue SM 110 132 P, FB, CF, PL

Scrub Pant Sub Total:

623 777

24 Shirt, Scrub Blue XXX LG 11 11 P, FB, CF, PL

Shirt, Scrub Blue XX LG 33 33 P, FB, CF, PL

26 Shirt, Scrub Blue X LG 109 142 P, FB, CF, PL 27 Shirt, Scrub Blue LG 239 261 P, FB, CF, PL 28 Shirt, Scrub Blue MED 173 250 P, FB, CF, PL 29 Shirt, Scrub Blue SM 120 142 P, FB, CF, PL

Scrub Top Sub Total:

TOTAL SCRUBS:

30 Long White Jacket, White XXX LG 5 5 P, FB, CF 31 Long White Jacket White XX LG 20 20 P, FB, CF 32 Long White Jacket White X LG 32 65 P, FB, CF 33 Long White Jacket White LG 60 88 P, FB, CF

34 Long White Jacket White MED 48 81 P, FB, CF 35 Long White Jacket White SM 16 27 P, FB, CF

White Warm Up Jacket Long Sub Total:

181 286

1.3. Human Performance Team Weekly usage

Item Description Weekly Usage

Flat Sheets 80 Pillowcases 75 Towel, hand 200 Towel, bath 15

D. APPENDIX D - PICK UP AND DELIVERY SCHEDULE

The following pick-up and delivery chart specifies regular pick-up and delivery points and approximate quantities. All pick up and deliveries shall be accomplished between the hours of 0730 and 1030 or not later than 1030.

HOURS FOR PICK UP AND DELIVERIES:

- 0730A.M. – 1030AM or not later than 1030 A.M. on Tuesday and Thursday

REGULAR PICK UP AND DELIVERY POINT/LAUNDRY & DRY CLEANING LOCATION

PICK UP:

Room #1912

LUKE AFB CLINIC, BLDG 1130

7219 N LITCHFIELD ROAD

LUKE AFB, AZ 85309

- 0730A.M. – 1030AM or not later than 1030 A.M. on Tuesday

REGULAR PICK UP AND DELIVERY POINT/LAUNDRY LOCATION PICK UP:

Titan Arena – Human Performance Team (HPT) 7010 Fighter Country Ave BLDG 492 Luke AFB, AZ 85309

E. APPENDIX E

Federal Holidays & Misc. Down Days

* New Year’s Day

* Martin Luther King, Jr. Birthday

* President’s Day

* Memorial Day

* Juneteenth

* Independence Day

* Labor Day

* Columbus Day

* Veterans Day

* Thanksgiving Day

* Christmas Day

* Down Days – contractor will be notified in advance of the 56 MDG down Days.

Note: When a Holiday or Down Day occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the first workday following the holiday (Monday through Friday).