Attach 3 - Statement of Work IHS1470462 04 05 2023.pdf

INDIAN HEALTH SERVICE

PHOENIX INDIAN MEDICAL CENTER

Statement of Work

Supported Medical Facility. The Phoenix Indian Medical Center is a JCAHO-accredited hospital. The hospital provides a comprehensive range of specialty services. These services include anesthesiology, pediatrics, internal medicine, surgery, plastic surgery, obstetrics-gynecology, family practices, emergency medicine, ophthalmology, optometry, ENT, podiatry, pathology, psychiatry, physical therapy and dental services. These are also subspecialties of gastroenterology, infectious disease, pulmonary. In addition, care is given through purchase referred care services to Indian people in the farther sections of the Service Unit. The PIMC professional staff also travel throughout the state in the Phoenix Area region, providing consultation and guidance to other IHS hospitals and health centers.

Services Needed. The Phoenix Indian Medical Center requires pager communication service for the hospital main and include other building on the PIMC campus. The communication includes medical, nursing and other professional/support service for on-call responsibilities, for patients care activities, for emergency call back or in response to disaster situations and/or to activate emergency teams in response to cardiac arrests, fires or other emergency situations, it is also for staff to communicate with others for official business.

Scope of Support. To have available to the Phoenix Indian Medical Center 102 pager units providing 24/7 communication service, ten (10) no cost non-active spares for back-up and swaps, and a reliable website for immediate and efficient messaging. The vendor will provide training and access to the contractor’s website for the operators to maintain equipment inventory, will set up group messaging by departments or groups, provide an updated schedule of equipment for ordering replacements and new equipment, will routinely review service rates and make updates to the rates as they become available keeping in mind the cost savings to the PIMC, routinely review service areas at the PIMC main hospital and outer buildings on campus, provides on-going service to avoiding “dead zones”, initiates service and/or equipment upgrades as they become available, provides continual service/transmission and 24 hour notification of any action which will disrupt service. Provides credit for any down time.

System Requirements. The vendor will provide 50 numeric and 52 alpha pagers for 24-hour communication service, five (5) each spare numeric pager and five (5) each spare alpha pager which will allow the PIMC Operators to swap units on the spot. The spare pagers will be provided at no cost to the Government.

The vendor will provide a reliable website for emergency or urgent notification and messaging in the event of emergent/urgent situations notification such as in cardiac situations.

The vendor website will allow for the operators to maintain the equipment inventory and to view billing data and will provide in-service and training for staff to navigate the Contractor’s website.

The site must include the ability to perform equipment changes, swaps and activations.

The vendor will set up messaging groups so that certain messages can be sent only to group pagers by departments or users.

The ability to send urgent/emergent messages immediately is extremely important when patients need medical assistance and/or to send notification to everyone in the event of local or nationwide disasters.

Rev 6/2016

The PIMC will immediately contact the vendor to discontinue service for lost or stolen units. Incidents of lost or stolen units are unanticipated and unforeseen.

The vendor will provide an updated equipment schedule to order replacements and/or for new equipment.

The vendor will routinely review service rates and service areas, make adjustments and provide updated rates as they become available or as changes occur.

The vendor will routinely review service areas in the PIMC main building and the outer buildings on campus to avoid “dead zones”

Service and equipment upgrades to provide better transmission and service will be at vendor cost.

The vender will provide 24-hour notification of any action which will disrupt service and will provide credit for down time.

Additional Requirements:

• 50 numeric and 52 alpha pagers cellular telephones with necessary text messaging features

• Five (5) numeric spare pagers and five (5) alpha spare pagers with minimum messaging capability

• Reliable 24/7 pager messaging service

• Reliable 24/7 vendor website to support urgent and emergency messaging

• The vendor is to provide 24-hour advance notification of any action(s) which will disrupt service

• The vendor will provide refund/credits for units recovered in the event these units were reported as lost or stolen.

• The vendor will furnish carry cases or clips and provide replacement units.

Contract Awardee Responsibilities & Tasks

Authority to negotiate changes in the terms, conditions, or amounts cited in this contract is reserved for the Contracting Officer.

Period of Performance (POP) The period of performance contemplated is 07/01/2023 to 6/30/2028 (Base plus 4 Option Years)

Contracting Officer Authority Authority to negotiate changes in the terms, conditions, or amounts cited in this contract is reserved for the Contracting Officer.

Contracting Officer’s Representative (COR)

The person identified below is hereby designated as the Contracting Officer's Representative (CO) for this contract.

Contacts: Victoria McCraith, Program Support Assistant PIMC Support Services/Switchboard Operations 602-581-6101

INDIAN HEALTH SERVICE

PHOENIX INDIAN MEDICAL CENTER

Invoice Submission and Payment

Invoice Requirements and Supporting Documentation: Supporting documentation and invoices must be submitted no later than the 30th workday of the month after services have been provided.

Changes or corrections shall be submitted by separate invoice. In addition to information required for submission of a “proper” invoice in accordance with FAR 52.212-4 (g) all invoices must include:

Name and address of Contractor Invoice Date Contract Number and Purchase/Task Order Number Date of Service CLINS-Number: Example: Services and applicable Rates.

Electronic Invoicing: The Phoenix Area Indian Health Service has initiated an important change in the accounts payable process that is mandatory and will ensure Contractors are paid promptly. All invoices are to be submitted through the US Treasury via IPP.

If you require assistance registering or IPP account access, please contact the IPP Helpdesk at (866) 973- 3131 (M-F 8AM to 6PM ET), or IPPCustomerSupport@fiscal.treasury.gov

Payments in Full/ No Billing IHS Beneficiaries: The Contractor shall accept payment for services rendered under this contract as payment in full. IHS beneficiaries shall not under any circumstances be charged nor shall their insurance companies including Medicare be charged for services rendered by the Contractor under this contract, even if IHS does not pay for those services. The Contractor shall not bill, charge, collect a deposit from, seek compensation, remuneration, or reimbursement from, or have any recourse against, any person or entity other than the IHS for services provided pursuant to this contract. It shall be considered fraudulent for the Contractor to bill other third parties for services rendered under this contract.

HHSAR 352.232-71 Electronic Submission of Invoice Payment Requests (Feb 2022)

(a) Definitions. As used in this clause Payment request means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b),Content of Invoices and the applicable Payment clause included in this contract. (b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system. Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov or any successor site. (c) The Contractor may submit payment requests using other than IPP only when the Contracting Officer authorizes alternate procedures in writing in accordance with HHS procedures. (d) If alternate payment procedures are authorized, the Contractor shall include a copy of the Contracting Officer's written authorization with each payment request. (END OF CLAUSE) Unless otherwise agreed to by the contracting officer per HHSAR 352.232-71(c), the use of IPP shall take precedence over previously established invoicing procedures.

If you require assistance registering or IPP account access, please contact the IPP Helpdesk at (866) 973- 3131 (M- F 8AM to 6PM ET), or IPPCustomerSupport@fiscal.treasury.gov mailto:IPPCustomerSupport@fiscal.treasury.gov

Invoice Submission and Payment