Atch 2 QASP_Redacted.pdf

QUALITY ASSURANCE SURVEILANCE PLAN (QASP)

FOR

Test Tool and Network Upgrade in Support of AN/TPQ-49

Lightweight Counter Fire Radar Depot Operations

CONTRACT #TBD

1.0 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed for contractor to ensure that systematic quality assurance methods are used in the administration of the Performance Work Statement (PWS). The intent of this plan is to ensure that the contractor performs their work in accordance with the project tasks identified in their proposal. By extension, the plan also makes sure that the Government receives a quality ‘best effort’ by contractor to accomplish the tasks required under the contract.

This QASP describes how the Government will observe, evaluate and document the contractor’s performance in meeting the tasks identified in the contract. Specifically, the QASP will identify the methods for monitoring performance and determining the quality level of services and products delivered under the contract. The intent is to establish and execute a QASP that will assist the Government in obtaining a maximum quality effort.

2.0 RESPONSIBILITIES

The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer will monitor performance of all necessary actions for effective contracting to ensure compliance with the terms of the contract. It is the Contracting Officer that assures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance

Assigned Contracting Officer:

Organization:

Telephone:

Email:

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action.

Assigned COR:

Organization:

Telephone:

Email:

3.0 PERFORMANCE STANDARDS/SURVEILLANCE:

The Performance Requirements Summary Matrix, seen below, is to be used in conjunction with the requirements in the Performance Work Statement (PWS) to monitor performance of this contract. Please reference the PWS when using the below chart.

A-3

Description

Materials and Equipment

PWS Para.

3.0

Performance Objectives

The contractor shall provide the computers required for this upgrade;

Equipment needed to upgrade/update the TYAD network will be provided by the government; The contractor will be responsible for the cost and shipment of any computer equipment to TYAD; The government will be responsible for the cost of shipment of one computer following imaging at TYAD.

Method of Surveillance

The contractor will not be participating in the removal of pre-existing equipment, and will only assist with the imaging and installation of computer equipment.

Requirements 4.0 The contractor will be responsible for supplying the required computer equipment; The government will be responsible to image the computers:

The contractor will install all AN/TPQ-49 test tools as required by depot repair/calibration processes;

The contractor will make changes required by any tools to accommodate any distinctions of the TYAD IT PC windows 10 IA image requirements; A government engineer will witness testing of the installed network and sign off when functionality is proven; Contractor will provide 100 hours of remote support and training during the first year following completion of the network installation; Contractor will offer 4 option years for 200hours/year of support to include two 2 day on-site trips.

The Government will monitor the Contractors’ performance by coordinating all efforts with the TYAD technical POC and monitoring installation. The Government shall also monitor (if required) the optional support years to ensure proper performance.

Delivery of Equipment 5.0 Contractor will arrange any shipment of required equipment to TYAD for imaging and installation in the TYAD network; TYAD will ship one of the imaged computers to the contractor for use in software development and verification testing of test tool installation.

The Government will monitor receipts and also physical delivery of the equipment.

Warranty 6.0 Contractor will provide support for resolution of any issues and restoring failing systems to full functionality.

This shall include 100 hours of support and training for the first year.

For each option year, Contractor will provide 200 hours of support to include online telephone contact and two 2 day on-site support trips

Engineering representatives shall oversee testing and acceptance of updated software. Acceptance will be verified communication between software and AN/TPQ-49 system and test equipment

4.0. RATINGS:

The evaluation ratings are as follows:

4.1. Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

4.2. Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

4.3. Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

4.4. Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

5.0. UNACCEPTABLE PERFORMANCE:

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor Task Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature - Contractor Task Manager or on-site representative Date