Atch 1 SOW Ciena Maintenance 20230329.docx

Statement of Work Ciena 6500 DWDM Phase 1 One (1) Year Maintenance for Vandenberg Space Force Base 29 March 2023

1.0 BACKGROUND

This request is to define the Ciena specific hardware and software 1 year maintenance related to all current Ciena 6500 System entities for Vandenberg Space Force Base. Upon award the current system will receive Ciena Standard Hardware maintenance and Repair service as well as Tiered Software and Technical Support Services. Service shall also include Managed Spares for a period of one year from the time of award. This 1 year maintenace service will allow the 30th Space Communications Squadron (30 SCS) to receive continued system support on mission critical Ciena 6500 Dense Wavelenght Division Multiplexing/ Optical Transport Network (DWDM/OTN) entities and ensure services continue for all other related base telecommunications systems impacted by the Ciena 6500.

2.0 OBJECTIVES

The objective is to aquire one year of Ciena Standard Hardware Maintenance and Repair with Technical Support for hardware and extended peripherals to include use and assignment of OTN devices.

3.0 DECRIPTION OF WORK

Contractor will provide both Maintenance and purchased repair services for covered products in the event the covered product fails to conform to the applicable published hardware specification. In the event of a hardware failure, Contractor will provide a replacement part(s) to Customer, at no additional charge during the agreed Maintenance period, or as covered by the purchased hardware repair service. Maintenance must provide services outlined in this Statement of Work.

The following section of the SOW describes the technical and administrative components of the requirement:

· This includes maintenance of 15 Ciena 6500 DWDM nodes.

· Must include software support during maintenance period.

· Maintence support shall also include 24/7 tech support.

· Managed spares must ship next business day.

· New equipment shall come with a minimum 1-year full maintenance, not prorated, including labor and shipping costs for replacement.

· For equipment which has a manufacturer’s warranty exceeding 1-year, warranty shall be passed on to Vandenberg SFB.

· Maintenance period shall begin upon award of contract.

· Each item under warranty is described below.

4.0 DESIRED SKILLS AND KNOWLEDGE

This request is for a one year Maintenance period. The warranty must extend to all Certified Ciena 6500 and end devices listed per warranty coverage and support and software installed at the time of this warranty. The contractor shall be Ciena 3926, 5142 & 6500 certified and have a minimum of five (5) years verifiable experience successfully installing and working with network systems. Installers must have certification to ensure warranty continues for covered existing and newly installed DWDM/OTN components.

All contractor personnel shall be United States Citizens and possess a Real ID Driver’s License (Or Equivalent) Personnel shall, on-site or as appropriate to meet security requirements, perform any testing, integration, installation, configuration, repair and troubleshooting required for the maintenance of all Ciena Products covered within the scope of this requirment.

5.0 DELIVERY TIME FRAME

5.1 Government Furnished Items

· N/A

5.2 Government Furnished Equipment

· N/A

5.3 Government Furnished Services

· N/A

6.0 POINTS OF CONTACT.

6.1 Customer Representative (CR)

The following person has been designated the CR by the Contracting Officer:

NAME: Mr.Terry W. McQuirter TITLE: Central Office Supervisor ORGANIZATION: 30th SCS/SCOT

CONTACT INFO: 805-606-7890

6.2 Invoice Reviewer in Wide Area Work Flow

NAME: Ms. Shannon Eierman TITLE: Resource Advisor ORGANIZATION: 30th SCS/SCXB

CONTACT INFO: 805-605-6855

Statement of Work Name of Project