AMXS Hangar Power PWS 2019 Draft 1.docx

PERFORMANCE WORK STATEMENT

FOR

Hangar Pneumatic Air and Electrical Support Equipment Service

FA4800-XX-X-XXXX

1st Aircraft Maintenance Squadron Langley Air Force Base, VA

TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND SERVICES

APPENDIX A – CONTRACTOR MANPOWER REPORTING

1.0. SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to repair and service 16 Skyco Smart Contactors, 10 FCX Power Supplies, 10 Gleason Reels, and 2 Air Hose Reels in hangars 170 (Bldg. 791) and 190 (Bldg. 789) on Joint Base Langley-Eustis (JBLE), Langley AFB, Virginia in a manner that shall ensure continuous and reliable service. The Skyco Boxes and FCX Power Supplies will require an annual inspection to ensure continued serviceability and extend equipment service life. The contractor shall provide required repairs in the event of a malfunction or unserviceable condition of the equipment listed above. The contractor will need to shall contact the building manager to gain access to the hanger and will shall not enter the hanger un-escorted.

2.0. DESCRIPTION OF SERVICES..

Contractor shall perform inspection and load bank testing of Smart Safety System which includes but not limited to Skyco Smart Contactor, FCX boxes, and cable reels. Inspections shall be conducted annually and after any severe short circuit.

2.1. Skyco Smart Contactor

2.1.1. Biannual Inspection. Inspect panelboard biannually or after ay severe short circuit.

· 2.1.1.1. Accumulation of dust and dirt. If there is any accumulation of dust and dirt, clean out the panel board by using a brush, vacuum cleaner, or lint-free rags. Avoid blowing dust into the circuit breakers or other components. Do not use a blower or compressed air.

· 2.1.1.2. Visible Electrical Joints and Terminals. Carefully inspect all visible electrical joints and terminals in the bus and wiring system.

· 2.1.1.3. Conductors and Connections. Visually check all conductors and connections to be certain that they are clean and secure. Loose and/or contaminated connections increase electrical resistance which can cause overheating. Such overheating is indicated by discoloration or flaking of insulation and/or metal parts. Pitting or melting of connection surfaces is a sign of arcing due to a loose or otherwise poor connection. Parts which show evidence of overheating or looseness should be cleaned and re-torqued or replaced if damaged. Tighten bolts and nuts at bus joints to manufacture’s torque specifications.

· 2.1.1.4. Fuse clip Contact Pressure and Contact Means. Examine fuse clip contact pressure and contact means. If there is any sign of overheating or looseness, follow the manufacturer’s maintenance instructions or replace the fuse clips. Loose fuse clips can result in overheating.

· 2.1.1.5. Plug Fuses. Re-tighten plug fuses.

· 2.1.1.6. Conditions Which Caused Overheating. Be sure that all conditions which cause the overheating have been corrected/repaired.

· 2.1.1.7. Proper Ampere, Voltage, and Interrupting Ratings. Check circuit breakers, switches, and fuses to ensure they have the proper ampere, voltage, and interrupting ratings. Ensure that non-current-limiting devices are not used as replacements for current-limiting devices. Never attempt to defeat rejection mechanisms which are provided to prevent the installation of the incorrect class of fuse.

· 2.1.1.8. Mechanisms Free and in Proper Working Order. Operate each switch or circuit breaker several times to ensure that all mechanisms are free and in proper working order. Replace as required see NEMA AB-4 for maintenance of molded case circuit breakers.

· 2.1.1.9. Operation of All Mechanical Components. Check the operation of all mechanical components. Replace as required. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Is the preventative maintenance type function Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: Preventative maintenance

· 2.1.1.9.1. Switch Operating Mechanisms. Exercise switch operation mechanisms and external operators for circuit breakers to determine that they operate freely to their full on and off positions.

· 2.1.1.9.2. Integrity of Electrical and Mechanical Interlocks. Check the integrity of all electrical and mechanical interlocks and padlocking mechanisms. For key interlocked systems, assure that only the required number of keys are accessible to the operator. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: What does this mean to the contractor. How is the contractor performing this? Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: Coordinating with Facility manager to have access to Keys

· 2.1.1.9.3. Missing or Broken Parts. Whenever practical, check all devices for mission or broken parts, proper spring tension, free movement, corrosion, dirt, and excessive wear.

· 2.1.1.10. Accessible Copper Electrical Contacts, Blades, and Jaws. Clean and dress readily accessible copper electrical contacts, blades and jaws according to the manufacturer’s instructions when inspection indicates the need. Look for and replace damaged insulating material and assemblies where sealing compounds have deteriorated.

· 2.1.1.11. Moisture or Signs of Previous Wetness or Dripping. Look for any moisture or signs of previous wetness or dripping inside the cabinet. Seal off any conduits which have dripped condensate, and provide means for further condensate to drain away from the panelboardpanel board. Seal off any cracks or openings which have allowed moisture to enter the enclosure. Eliminate the source of any dripping on the enclosure and any other source of moisture. Replace or thoroughly dry and clean any insulating material, which is damp or wet or shows an accumulation of deposited material from previous wettings. Inspect all component devices. Replace any component device which shows evidence of moisture damage or has been subjected to water damage or flooding. Additional information may be found in the National Electrical Manufacturers Association (NEMA) document “Guidelines for Handling Water Damaged Electrical Products.” Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: More along lines identify to COR source of moisture

· 2.1.1.12. Ground Fault Protection System. Test the ground fault protection system (if furnished) in accordance with manufacturer’s instructions. See section 230.95 of the National Electrical code and NEMA PB 2.2 Application Guide for Ground Fault Protective Devices for Equipment

2.1.1.13. Maintenance. No periodic maintenance is required outside of the annual inspection.

2.1.1.14. Training. Provide advanced troubleshooting training for selected individuals to eliminate false error reporting. This training will be centered on determining aircraft vs Skyko system failures. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: When is the training to be provided? During PM or other time and how many training/people? Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: Once a year, during Business hours 8:00-4:30

2.1.2. FCX Boxes

· 2.1.2.1. Biannual Inspection. Inspect the 270VDC unit and tighten any loose connections, replace any burned or brittle insulation found on the wiring, and vacuum any accumulation of dust. Pay attention to the collection of dust from the fan/blower propellers to ensure good airflow. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Biannual or annual?

· 2.1.2.2. Biannual Maintenance. Clean the air intake filter located inside the FCX Power Supply. Wash the filter with a mild detergent, allow filter time to dry, and spray with an appropriate dust-collecting aerosol. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Biannual or annual? Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Has to follow HAZAMAT procedures. Do we really want to use a chemical? Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: No

· 2.1.2.3. Repairs. In the event of a malfunction, contractor shall make necessary repairs to return the equipment to working condition. The Contractor will be responsible for providing supplies, equipment, and labor necessary to make repairs within 24 hours of notification. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Is the preventative maintenance type function Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: yes

2.1.3. Cable Reels

· 2.1.3.3. 120v Electrical Reels. BiannualAnnual Inspection is required. Annual Biannual inspections will include physical cable continuity checks, continuity checks, tears in outer jacket, wire breaks, replace missing and broken hardware and end connections for excessive wear. Make repairs as necessary to ensure serviceability

· 2.1.3.4. Air Compressor Reels. BiannualAnnual Inspection is required. Annual Biannual inspections will include physical cable continuity checks, repair holes in the air hose, wear and tear in hose connection, replace missing and broken hardware and end connections for excessive wear. Make repairs as necessary to ensure serviceability. No Annual Inspection is required. Make repairs as necessary to ensure serviceability. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Does this apply to air hoses Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: yes Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Are required?

· 2.1.3.5. Cable Reel Mechanisms. Annual Biannual Inspection is required. Annual Biannual inspections include motor lubrication, electrical continuity checks, replace missing and broken hardware and check for cable binding. Any noted Discrepancies Make repairs are required as necessary to ensure serviceability Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: Repairs or inspections? Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: Inspection but if Discrepancies are noted then repairs are required

2.3. Repairs. The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of preventative maintenance as defined within this PWS. The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The contractor shall coordinate all routine work outside of normal duty hours with the COR and the CO. Comment by YEARWOOD, LESTER A NH-02 USAF ACC 633 CONS/PKC: What are out of scope PM. Please define what are your out of scope PMs. Comment by HENSLEY, CHRISTOPHER J TSgt USAF ACC 1 AMXS/MXAX: Anything that prevent the equipment from operating normally

2.4. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Contractor's Quality Control Plan (QCP) If applicable, include the Mission-Essential Contractor Services Plan in the QCP NLT 10 business days after contract award

and upon change in personnel

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0700 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case by case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Essential Contractor Service. The Government has identified all or a portion of the contractor services performed under this contract as essential contractor services in support of mission essential functions. Identify specifically which services are considered “essential”. These services are not considered essential during exercises.

Note:

Services are essential if the effectiveness of defense systems or operations has the potential to be seriously impaired by the interruption of these services, as determined by the appropriate functional commander or civilian equivalentIf this paragraph is used, CONS must include provision DFARS 252.237-7023 in the solicitation and clause 252.237-7024 in the contract.

Mission-essential functions” means those organizational activities that must be performed under all circumstances to achieve DoD component missions or responsibilities, as determined by the appropriate functional commander or civilian equivalent. Failure to perform or sustain these functions would significantly affect DoD’s ability to provide vital services or exercise authority, direction, and control.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall maintain open and professional communication with government personnel at all times. Complaints validated by the COR shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1. Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2.Temporary Base Access Passes The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg 5) on Langley AFB, VA.

3.9.3. Pass and Identification. Not Required.

3.9.4. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. The Government will submit background investigations for positions that require a Common Access Card (CAC) and/or IT access only. Prior to CAC issuance, an FBI fingerprint check must be completed without adverse comment, and the T1 Investigation or equivalent must be initiated. CACs will not be issued before the fingerprint check results have been completed and the investigation has been opened/scheduled at Office of Personnel Management (OPM). Contractor personnel receiving unfavorable T1 Investigations shall not be employed. The sponsoring Government agency will submit requests for investigation on AF Form 2583, Request for Personnel Security Action, at no additional cost to the contractor. The contractor shall comply with the requirements of DoDM 5200.02, AFM 16-1405 Personnel Security Program and AFI 33-119, Electronic Mail (E-Mail) Management and Use.

3.9.5 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9. Key Control. Keys shall not be provided to the contractor”.

3.10. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.11. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.12. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.13. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.13.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting-Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.13.2. Joint Base Langley-Eustis - Fort Eustis. The contractor must comply with JBLE-I 32-101, Environmental Management with related Environmental Management Procedures (EMPs). EMPs are reviewed and/or updated at least annually. JBLE-I 32-101 and EMPs can be reviewed and downloaded at: http://www.jble.af.mil/Units/Army/Eustis-Enviromental.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

INSERT SERVICES SUMMARY TABLE

SS-1

SS-2

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

· Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

· Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any one month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR), and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.4. Surveillance Methods. Tailor methods to your specific requirement. The only methods that should be included are those being utilized for this specific requirement.

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection.

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR SERVICES.

5.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.2. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.3. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

APPENDIX A

CONTRACT MANPOWER REPORT

1. CONTRACTOR MANPOWER REPORTING. The Contractor shall provide a Contractor Manpower Report IAW the Office Under Secretary of Defense for Acquisition, Technology and Logistics letter 28 Nov 12. Contract Manpower Report should contain the following:

2. AUTHORITATIVE REFERENCE. Office Under Secretary of Defense letter, 28 Nov 12, Enterprise-wide Contractor manpower Reporting Application.

3. FORMAT. Format shall be narrative as determined by the Contractor.

4. CONTENT. The report shall include the following:

“The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Hangar Air and Electrical Support Equipment Service via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year beginning with 2013. Contractors may direct questions to the help desk https://www.ecmra.mil/.”

PWS Contract Number Contract Title 9 August 2018