Amendment 1.docx

SAP

State of South Carolina

Request for Proposal

Amendment 1 (Only items highlighted in yellow or Q&A are subject to additional questions.)

Solicitation:

Date Issued:

Procurement Officer:

Phone:

E-Mail Address:

Mailing Address:

5400019988 7/10/2020

MELISSA MIMS

803-737-0983 mmims@mmo.sc.gov SFAA, Div. of Procurement Services, ITMO 1201 Main Street, Suite 601 Columbia SC 29201

DESCRIPTION: Cloud-based vendor-hosted Integrated Planning and Advising Services (IPAS) System

USING GOVERNMENTAL UNIT: Technical College of the Low Country

SUBMIT YOUR OFFER ON-LINE AT THE FOLLOWING URL: http://www.procurement.sc.gov

SUBMIT OFFER BY (Opening Date/Time): August 3, 2020 11:00 am (See "Deadline For Submission Of Offer" provision)

QUESTIONS MUST BE RECEIVED BY: July 6, 2020 @ 5:00 pm (See "Questions From Offerors" provision)

NUMBER OF COPIES TO BE SUBMITTED: One (1) Electronic Technical Proposal, One (1) Electronic Business Proposal, One (1) Electronic Redacted Copy of Technical Proposal marked "Redacted", One (1) Electronic Redacted Copy of Business Proposal marked "Redacted", (See “Submitting Redacted Offers” provision Section IV, “Submitting Confidential Information” Section II.A., & “Electronic Copies-Required Media and Format” provision Section II. B.) Initial here if NO redacted copy is necessary___________

CONFERENCE TYPE: Non-Mandatory DATE & TIME: July 6, 2020 @ 10:00 am

(As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions) LOCATION: Teleconference - Email mmims@mmo.sc.gov to obtain the teleconference call in information

You must submit a signed copy of this form with Your Offer. By signing, You agree to be bound by the terms of the Solicitation. You agree to hold Your Offer open for a minimum of one hundred twenty (120) calendar days after the Opening Date. (See "Signing Your Offer" provision.)

NAME OF OFFEROR

(full legal name of business submitting the offer) Any award issued will be issued to, and the contract will be formed with, the entity identified as the Offeror. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc.

AUTHORIZED SIGNATURE

(Person must be authorized to submit binding offer to contract on behalf of Offeror.)

DATE SIGNED

TITLE

(business title of person signing above)

STATE VENDOR NO.

(Register to Obtain S.C. Vendor No. at www.procurement.sc.gov)

PRINTED NAME

(printed name of person signing above)

STATE OF INCORPORATION

(If you are a corporation, identify the state of incorporation.)

OFFEROR'S TYPE OF ENTITY: (Check one) (See "Signing Your Offer" provision.)

___ Sole Proprietorship ___ Partnership ___ Other_____________________________

___ Corporate entity (not tax-exempt) ___ Corporation (tax-exempt) ___ Government entity (federal, state, or local)

COVER PAGE - ON-LINE ONLY (MAR. 2015)

SAP

SAP

PAGE TWO

(Return Page Two with Your Offer) HOME OFFICE ADDRESS (Address for offeror's home office / principal place of business)

NOTICE ADDRESS (Address to which all procurement and contract related notices should be sent.) (See "Notice" clause)

_________________________________________________ Area Code - Number - Extension Facsimile

_________________________________________________ E-mail Address

PAYMENT ADDRESS (Address to which payments will be sent.) (See "Payment" clause)

____Payment Address same as Home Office Address ____Payment Address same as Notice Address (check only one) ORDER ADDRESS (Address to which purchase orders will be sent) (See "Purchase Orders and "Contract Documents" clauses)

____Order Address same as Home Office Address ____Order Address same as Notice Address (check only one)

ACKNOWLEDGMENT OF AMENDMENTS

Offerors acknowledges receipt of amendments by indicating amendment number and its date of issue. (See "Amendments to Solicitation" Provision)

DISCOUNT FOR PROMPT PAYMENT

(See "Discount for Prompt Payment" clause)

PREFERENCES - A NOTICE TO VENDORS (SEP. 2009):

Preferences do not apply to Request for Proposals per SC Consolidated Procurement Code Section 11-35-1524, part (5)

PREFERENCES - ADDRESS AND PHONE OF IN-STATE OFFICE:

Preferences do not apply to Request for Proposals per SC Consolidated Procurement Code Section 11-35-1524, part (5)

PAGE TWO (SEP 2009)

End of PAGE TWO

QUESTIONS FROM OFFERORS - AMENDMENT (JUN 2017)

THE SOLICITATION IS AMENDED AS PROVIDED HEREIN. INFORMATION OR CHANGES RESULTING FROM QUESTIONS WILL BE SHOWN IN A QUESTION- AND-ANSWER FORMAT. ALL QUESTIONS RECEIVED HAVE BEEN REPRINTED BELOW. THE “STATE’S RESPONSE” SHOULD BE READ WITHOUT REFERENCE TO THE QUESTIONS. THE QUESTIONS ARE INCLUDED SOLELY CROSS-REFERENCE TO THE POTENTIAL OFFEROR THAT SUBMITTED THE QUESTION. QUESTIONS DO NOT FORM A PART OF THE CONTRACT; THE “STATE’S RESPONSE” DOES. ANY RESTATEMENT OF PART OR ALL OF AN EXISTING PROVISION OF THE SOLICITATION IN AN ANSWER DOES NOT MODIFY THE ORIGINAL PROVISION EXCEPT AS FOLLOWS: UNDERLINED TEXT IS ADDED TO THE ORIGINAL PROVISON. STRICKEN TEXT IS DELETED. [02-2A097-1]

Questions and Answers

1. Are you permitted to sign two (2) contracts as a result of the RFP if the selected solution is a joint proposal from two vendors that meet all other criteria of the RFP?

State’s Response: No.

1. Is there a preference/requirement for solutions that can expand in the future further across campus beyond retention (e.g. admissions, recruitment, etc.)?

State’s Response: Yes, preference.

1. Our solution is proven to help increase student success and retention but cannot meet some of the technical requirements outlined (specifically course registration and academic planning. Will you consider a response that may not meet all of the requirements but will help accomplish the overall goal of increasing retention and student success?

State’s Response: No.

1. Do you have a current CRM (Customer Relationship Management) tool in place? If so, please share which one.

State’s Response: No.

1. Have you worked or consulted with any vendors and/or external sources in the development of the requirements for this RFP? If so, please identify.

State’s Response: We have not had any contact with any vendors since the development phase of the RFP. We were provided with documentation from both vendors that provided demonstrations to the college in the exploration stages.

1. Have you seen demos of any potential solutions or related technologies in the last 12 months? If so, which ones?

State’s Response: Starfish and EAB Navigate.

1. How many applications do you receive on an annual basis?

State’s Response: 4,500 student applications

1. How many enrolled students do you have annually?

State’s Response: 3,345 unduplicated head count

1. If a vendor is unable to provide one click registration, will that vendor be disqualified from the procurement?

State’s Response: No.

1. Would TCL be open to keeping what it currently uses for degree planning and registration processes? If not, would a vendor be disqualified if it utilizes a 3rd party for those processes?

State’s Response: It is not our preference to use current systems for degree planning and registration. Our preference is to have one, fully integrated system.

1. How many full access users (able to configure the system, update settings/workflows, create and manage campaigns/communication plans, use live chat, write reports, other higher level functions) do you anticipate will access the solution?

State’s Response: 10 - 15

1. How many limited access users (only able to update contact data fields, add notes, and run pre-written reports) do you anticipate will access the solution?

State’s Response: 100 - 200

1. How many chat users do you anticipate will access the solution?

State’s Response: 25

1. How many student applications do you receive annually?

State’s Response: 4,500 student applications Page Page