Amendment 1.docx

SAP

State of South Carolina

Request for Proposal

AMENDMENT 1

Solicitation:

Date Issued:

Procurement Officer:

Phone:

E-Mail Address:

Mailing Address:

5400020195 8/19/2020

MELISSA MIMS

803-737-0983 mmims@mmo.sc.gov SFAA, Div. of Procurement Services, ITMO 1201 Main Street, Suite 601 Columbia SC 29201

DESCRIPTION: Cloud-based vendor-hosted Integrated Planning and Advising Services (IPAS) System

USING GOVERNMENTAL UNIT: Technical College of the Low Country

SUBMIT YOUR OFFER ON-LINE AT THE FOLLOWING URL: http://www.procurement.sc.gov

SUBMIT OFFER BY (Opening Date/Time): 09/09/2020, 2020 11:00 am (See "Deadline For Submission Of Offer" provision)

QUESTIONS MUST BE RECEIVED BY: August 14, 2020 @ 5:00 pm (See "Questions From Offerors" provision)

NUMBER OF COPIES TO BE SUBMITTED: One (1) Electronic Technical Proposal, One (1) Electronic Business Proposal, One (1) Electronic Redacted Copy of Technical Proposal marked "Redacted", One (1) Electronic Redacted Copy of Business Proposal marked "Redacted", (See “Submitting Redacted Offers” provision Section IV, “Submitting Confidential Information” Section II.A., & “Electronic Copies-Required Media and Format” provision Section II. B.) Initial here if NO redacted copy is necessary___________

CONFERENCE TYPE N/A

DATE & TIME: N/A

(As appropriate, see "Conferences - Pre-Bid/Proposal" & "Site Visit" provisions)

LOCATION: N/A

You must submit a signed copy of this form with Your Offer. By signing, you agree to be bound by the terms of the Solicitation. You agree to hold Your Offer open for a minimum of one hundred twenty (120) calendar days after the Opening Date. (See "Signing Your Offer" provision.)

NAME OF OFFEROR

(full legal name of business submitting the offer) Any award issued will be issued to, and the contract will be formed with, the entity identified as the Offeror. The entity named as the offeror must be a single and distinct legal entity. Do not use the name of a branch office or a division of a larger entity if the branch or division is not a separate legal entity, i.e., a separate corporation, partnership, sole proprietorship, etc.

AUTHORIZED SIGNATURE

(Person must be authorized to submit binding offer to contract on behalf of Offeror.)

DATE SIGNED

TITLE

(business title of person signing above)

STATE VENDOR NO.

(Register to Obtain S.C. Vendor No. at www.procurement.sc.gov)

PRINTED NAME

(printed name of person signing above)

STATE OF INCORPORATION

(If you are a corporation, identify the state of incorporation.)

OFFEROR'S TYPE OF ENTITY: (Check one) (See "Signing Your Offer" provision.)

___ Sole Proprietorship ___ Partnership ___ Other_____________________________

___ Corporate entity (not tax-exempt) ___ Corporation (tax-exempt) ___ Government entity (federal, state, or local)

COVER PAGE - ON-LINE ONLY (MAR. 2015)

SAP

SAP

PAGE TWO

(Return Page Two with Your Offer) HOME OFFICE ADDRESS (Address for offeror's home office / principal place of business)

NOTICE ADDRESS (Address to which all procurement and contract related notices should be sent.) (See "Notice" clause)

_________________________________________________ Area Code - Number - Extension Facsimile

_________________________________________________ E-mail Address

PAYMENT ADDRESS (Address to which payments will be sent.) (See "Payment" clause)

____Payment Address same as Home Office Address ____Payment Address same as Notice Address (check only one) ORDER ADDRESS (Address to which purchase orders will be sent) (See "Purchase Orders and "Contract Documents" clauses)

____Order Address same as Home Office Address ____Order Address same as Notice Address (check only one)

ACKNOWLEDGMENT OF AMENDMENTS

Offerors acknowledges receipt of amendments by indicating amendment number and its date of issue. (See "Amendments to Solicitation" Provision)

DISCOUNT FOR PROMPT PAYMENT

(See "Discount for Prompt Payment" clause)

PREFERENCES - A NOTICE TO VENDORS (SEP. 2009):

Preferences do not apply to Request for Proposals per SC Consolidated Procurement Code Section 11-35-1524, part (5)

PREFERENCES - ADDRESS AND PHONE OF IN-STATE OFFICE:

Preferences do not apply to Request for Proposals per SC Consolidated Procurement Code Section 11-35-1524, part (5)

PAGE TWO (SEP 2009)

End of PAGE TWO

AMENDMENTS TO SOLICITATION (JAN 2004)

(a) The Solicitation may be amended at any time prior to opening. All actual and prospective Offerors should monitor the following web site for the issuance of Amendments: www.procurement.sc.gov(b) Offerors shall acknowledge receipt of any amendment to this solicitation (1) by signing and returning the amendment, (2) by identifying the amendment number and date in the space provided for this purpose on Page Two, (3) by letter, or (4) by submitting a bid that indicates in some way that the bidder received the amendment. (c) If this solicitation is amended, then all terms and conditions which are not modified remain unchanged. [02-2A005-1]

Questions and Answers:

1. Are the services requested in this RFP being procured through Title III funds?

State’s Response: Yes.

2. Has TCL identified a budget for this initiative, and if so, is it possible to share? Is there a price above which proposals would not be accepted?

State’s Response: Yes, there is an identified budget. The identified budget information will not be released.

3. Does TCL have a Degree Audit tool currently and what is the expectation for how it integrates with the tool procured through this RFP?

State’s Response: Yes. TCL’s expectation is that it will utilize the new software’s degree audit tool.

4. What is the level of support – in implementation, launch, and ongoing support – that you require and want out of a partner vendor?

State’s Response: Please explain the different levels of support you offer and the impact to the overall cost of the solution. Additionally, please reference the questions regarding implementation services and ongoing support in Tab 14 – Technical Requirements and Tab 15 – Implementation Services.

5. We understand that TCL previously posted this RFP.

0. Can you provide when and where you originally posted this RFP?

State’s Response: www.procurement.sc.gov

0. Can you provide what vendor responded to the original RFP?

State’s Response: We had no responses that were submitted.

0. Have there been any updates between this version of the RFP and the original, and if so, what are they?

State’s Response: This is new RFP therefore please do not refer to the previous RFP

6. We understand TCL is currently using Ellucian’s Colleague and Self Service/Student Planner products to support financial management, HR management, student recruitment and student administration; as well as Blackboard LMS. Do you have current providers in the following areas, and if so, who?

0. Early alert/retention solution : In house

0. Degree planning/auditing solution: Ellucian Student Planner

0. Analytics provider: In house

0. Research & Development: N/A State’s Response: See above.

7. Are you able to identify any pain points you are currently experiencing with current service providers?

State’s Response: N/A

8. When you state predictive analytics are you referring strictly to early alerts at the student level or are you looking for a full predictive analytics model at the institutional level?

State’s Response: Full predictive analytics model is preferred.

9. Is TCL looking for reporting and predictive modeling on an individual student level to make tactical decisions, or is TCL looking for institutional analytics to better understand specific cohorts and predictive factors to make strategic decisions, or is a combination of the two what you are looking for?

State’s Response: A combination of the two is preferred.

10. Can you provide estimated dates for the following?

0. Dates of RFP demonstration phase

0. Date of decision/award

0. Date of implementation

0. Date of go-live State’s Response: Only date available is the award date which is on the cover page of RFP. This is ONLY an estimated date and may be changed.

11. Do you have an approved annual and overall budget for this project, and if so, can you share it?

State’s Response: This information is not available

12. Are you able to provide the names and titles of the team members who will be on the review / evaluation committee?

State’s Response: This information will not be released

13. With the question deadline being August 14, can you share when TCL anticipates that it will be able to post an addendum, so that we may adjust our response accordingly?

State’s Response: The amendment will be posted in a timely matter

14. Per page 26, under the subhead PHASE I, we understand that “Proposals will be evaluated by an Evaluation Panel on the basis of the following criteria, which are listed in order of importance:

1. Technical Proposal – Proposed Solution: The degree, completeness, and suitability of the Offeror’s proposed technical solution to meet or exceed the needs of the College as defined in this RFP.

2. Qualifications, Experience and References: The Offeror’s experience and references must provide evidence of its depth and breadth of experience, and evidence of successful past performance with projects of similar size and scope.

3. Cost Proposal: The value of the proposed solution to meet or exceed the needs of this RFP with specific respect to Total Cost of ownership.

4. Implementation Schedule, Support, and Training: Proposed implementation plan/schedule to interface with the College’s existing administration system and to implement the new system, Offeror’s level of support and training offered.

5. Is there a rubric/grading criteria that will be used to score the criteria above, and if so, can you please share it?

State’s Response: That information will not be released. Proposals will be evaluated by an Evaluation Panel on the basis of the following criteria, which are listed in order of importance

15. Are you permitted to sign two (2) contracts as a result of the RFP if the selected solution is a joint proposal from two vendors that meet all other criteria of the RFP?

State’s Response: No.

16. Is there a preference/requirement for solutions that can expand in the future further across campus beyond retention (e.g. admissions, recruitment, etc.)?

State’s Response: Yes, preference.

17. Our solution is proven to help increase student success and retention but cannot meet some of the technical requirements outlined (specifically course registration and academic planning. Will you consider a response that may not meet all of the requirements but will help accomplish the overall goal of increasing retention and student success?

State’s Response: No.

18. Do you have a current CRM (Customer Relationship Management) tool in place? If so, please share which one.

State’s Response: No.

19. Have you worked or consulted with any vendors and/or external sources in the development of the requirements for this RFP? If so, please identify.

State’s Response: We have not had any contact with any vendors since the development phase of the RFP. We were provided with documentation from both vendors that provided demonstrations to the college in the exploration stages.

20. Have you seen demos of any potential solutions or related technologies in the last 12 months? If so, which ones?

State’s Response: Starfish and EAB Navigate.

21. How many applications do you receive on an annual basis?

State’s Response: 4,500 student applications

22. How many enrolled students do you have annually?

State’s Response: 3,345 unduplicated head count

23. If a vendor is unable to provide one click registration, will that vendor be disqualified from the procurement?

State’s Response: No.

24. Would TCL be open to keeping what it currently uses for degree planning and registration processes? If not, would a vendor be disqualified if it utilizes a 3rd party for those processes?

State’s Response: It is not our preference to use current systems for degree planning and registration. Our preference is to have one, fully integrated system.

25. How many full access users (able to configure the system, update settings/workflows, create and manage campaigns/communication plans, use live chat, write reports, other higher level functions) do you anticipate will access the solution?

State’s Response: 10 - 15

26. How many limited access users (only able to update contact data fields, add notes, and run pre-written reports) do you anticipate will access the solution?

State’s Response: 100 - 200

27. How many chat users do you anticipate will access the solution?

State’s Response: 25

28. How many student applications do you receive annually?

State’s Response: 4,500 student applications

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