Alert 3 Performance Work Statement.pdf
PDF 194 KB Posted
- Attached to
- Alert III Mx Federal contract opportunity
- Solicitation number
- FA442722Q0006
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| File | Type | Posted |
|---|---|---|
| Contract Security Clause.pdf | ||
| Combo - Alert lll - Full and Open.pdf | ||
| Wage Determination.pdf |
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Text version
PERFORMANCE WORK STATEMENT
FOR
MAINTENANCE/SERVICE OF ALERT III EMERGENCY
CONFERENCE SYSTEM
PERFORMANCE WORK STATEMENT
FOR MAINTENANCE SERVICE OF ALERT III EMERGENCY CONFERENCE
SYSTEM
1. DESCRIPTION OF SERVICES: The customer, 60 CS/SCXV, requires a contractor to provide a maintenance service for the Travis AFB Emergency Alerting System III.
1.1 Guarantee: The contractor shall provide a standard maintenance service contract that includes unlimited remote technical telephone support and advance replacement of components. All material must be guaranteed to be as specified in Appendix B and any product found deficient must be replaced at the contractor’s expense.
1.2 Your Alert III Extended Support Agreement provides the following services:
1.2.1 Unlimited Technical Telephone Support - engineers will assist you when you need help during normal business hours, Monday - Friday, 8:30am to 5:30pm. Will have a two (2) hour or less response window.
1.2.2 Diagnostics and Troubleshooting - engineers will assist in performing diagnostics to isolate and resolve problems quickly, or will assist with configuration changes or normal maintenance activities.
1.2.3 Software Coverage - will provide free fixes and / or up-issues for problems within the same software release (not including new features, if they are priced separately).
1.2.4 Advance Replacement of Hardware Components – send replacement parts in advance if determined it is needed. Standard ground shipping applies; Expedited shipping is available for an additional charge. Return the original unit within 5 business days or be charged for the full value of the replacement unit.
1.2.5 Periodic System Check-ups – On a quarterly or semi-annual basis, review system configuration or set up for any issues; assist with changes or updates, or provide additional training or telephone support as required.
APPENDIX A
Location of Equipment
Facility Bldg #/Rm Location
SCN Command Post 31 Alt Command Post 977
MSG CAG 51
ECC 380A
Alt ECC 175 CBT Weather 4
DGMC ER 777
EM Flight 927
349 AMW CP 237
Wing Safety 51
EOD 906
CE Service Call 878 Vehicle Trans 130
FSS CCQ 381
Chaplain 7766 Judge Advocate 383
APPENDIX B
ITEM
FORUM Communications Intl.
MFR PART #
NAME
QTY
911-632
Emergency Conference System, 32 ports
1 EA
911-125
User Interface Combo- Touchscreen (19") & Module
911-158
Phone, Emergency, w/o keypad, w message indicator
16 EA
911-271
ILM PA Interface
911-133
Alert Rack mount UPS
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