Aircraft Wash RAFM draft PWS.pdf

Contract number will go here.

Performance Work Statement (PWS) For Aircraft Wash Services by Contract Field Team (CFT)

Preparation Date: 28 June 2022

Revision Number: 00 Revision Date:

TABLE OF CONTENTS

PAGE

1. WASH RACK (WR) DESCRIPTION OF SERVICES

1.1 Scope of Work 5

1.2 Aircraft Wash Services 5

1.3 Operating Hours 5

1.4 Scheduling 5

1.5 Individual Washes 6

2. MISCELLANIOUS

2.1 Hazardous Materials 6

2.2 Hazardous Waste 6

2.3 Hazardous Spills 6

2.4 Mishaps 6

2.5 Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Programs 6

3. CONTRACTOR PERSONNEL

3.1 Contract Manager 7

3.2 Contract Employees 7

3.3 Appearance 7

3.4 Drug or Alcohol Testing 7

4. CERTIFICATIONS/QUALIFICATIONS

4.1 Government Provided Training 7

4.2 Training Plan 7

5. SECURITY

5.1 Employee clearance Requirements 8

5.2 Safeguarding 8

5.3 Control and Accountability 8

5.4 Operations Security 8

5.4 Key Control 9

6. QUALITY CONTROL

6.1 Quality Control 9

6.2 Changing/Updating the Quality Control Plan 10

7. CONTRACTOR FURNISHED

7.1 Contractor Furnished Equipment 10

7.2 Contractor Furnished Aircraft Wash Soap 10

8. GOVERNMENT PROVIDED FACILITIES AND EQUIPMENT

8.1 Government Provided 10

8.2 Government Provided Facilities 11

8.3 Facility Maintenance 11

8.4 Government Provided Equipment 11

8.5 Government Provided Consumable Supplies 11

8.6 Electronic Publications 11

8.7 Technical Orders 11

9. GOVERNMENT PROVIDED SERVICES

9.1 Utilities 11

9.2 Refuse Collection 12

9.3 Pest Management Services 12

9.4 Telephone Services 12

9.5 Computer Services 12

9.6 Medical Services 12

9.7 Security Forces and Fire Protection 12

9.8 Towing Services 12

10. TRANSITION PLAN

10.1 Transition Plan 12

10.2 Contractor Changeover 13

11. SERVICE SUMMARY

11.1 Services Summary 13

11.2 Performance Assessment 13

11.3 Customer Complaints 13

11.4 Contract Conformance 13

11.5 Periodic Progress Meetings 14

11.6 Service Summary Tables X

APPENDIXES

APPENDIX I ABBREVIATIONS AND ACRONYMS COMMONLY USED x APPENDIX II APPLICABLE PUBLICATIONS, T.O.’S, AND FORMS x APPENDIX III WORKLOAD BREAKDOWN x APPENDIX IV GOVERNMENT PROVIDED FACILITIES x APPENDIX V GOVERNMENT PROVIDED EQUIPMENT x APPENDIX VI CONTRACTOR DELIVERABLES x

1. WASH RACK (WR) DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK. The contractor shall perform all aircraft washes and associated lube services as defined in the PWS for all: 100 ARW, 352d SOW, and 55th Wing associated aircraft assigned to RAF Mildenhall. This will include any deployed/TDY aircraft that the 100 ARW, 352d SOW, and 55th Wing would like to have washed.

Historically, RAF Mildenhall on average completes XX aircraft washes per year. The wash services shall be conducted in strict compliance with local, Air Force, Department of Defense, Occupational Safety and Health Agency (OSHA), and Air Force Occupation Safety & Health (AFOSH) standards mandating instructions & safety requirements for military/civilian operations.

1.2. AIRCRAFT WASH SERVICES. The contractor shall ensure sufficient qualified personnel are available to perform the wash per the scheduled operating hours. The contractor shall perform all aircraft wash services consisting of: preparing, washing, lubing, and de-preparing the aircraft. These services will be performed in accordance with (IAW) all applicable Technical Orders (T.O.), instructions, applicable aircraft forms/Maintenance Management Information System (MIS) inputs and checklists listed in Appendix II. The Contracting Officer Representative (COR) will be notified immediately if the contractor is unable to perform any steps/procedures. The wash will be considered complete when all open write-ups associated with the wash have been signed off in the aircraft forms and the applicable MIS. Specific Aircraft/Mission Design Series (MDS) wash requirements are listed in Appendix II:

1.2.1. The contractor shall inspect for corrosion during the normal process of the aircraft wash.

If any corrosion is identified during the wash the contractor must document the corrosion in the aircraft forms and in the applicable MIS. At the same time they will notify the applicable MXS Production Superintendent so they can notify Sheet Metal to respond to the aircraft, assess and plan to repair the corrosion. Unless the contractor fails to report any discovered corrosion, the applicable MXG will automatically assume the contractor is not at fault.

1.2.2 The contractor shall submit a monthly report to the COR office NLT five business days after the start of the new month. This report shall note the dates of the washes, aircraft serial numbers, and any discrepancies noted.

1.3. OPERATING HOURS. The contractor shall conduct operating hours as required per the wash schedule.

1.4. SCHEDULING. At the start of the contract period, plans and scheduling will provide the COR with a forecast of washes anticipated during the period of performance. This forecast will be an estimate based on historical data and the most current schedule;

however, unforeseen circumstances (mission requirements, weather, equipment failure, etc…) may drive changes resulting in increases or decreases to the wash schedule.

Additionally, the COR will provide a long range forecast of at least 60 days to the contractor of all aircraft scheduled for wash. If the schedule changes, the COR will immediately provide the contractor with an updated schedule.

1.5. INDIVIDUAL WASHES. An instance could arise that RAF Mildenhall is required to wash an aircraft that is not assigned to the base. The contractor shall perform the wash IAW the appropriate T.O. for the aircraft model. Individual washes shall be coordinated during the weekly Shared Resources Scheduling Meeting and communicated by the Government to the contractor or under other mutual coordination.

2. MISCELLANIOUS

2.1. HAZARDOUS MATERIALS. The contractor shall comply with Hazardous Material Handling and maintain Material Safety Data Sheets (MSDS) Program IAW AFI 90-821, AFI 32-7086, and HFI 48-102, IAW local requirements, technical manuals, operating instructions, inspection procedures, and personnel safety for Hazardous Communication and Hazardous Material Management. The contractor shall be knowledgeable of requirements regarding environmental protection, and comply with all applicable federal, state and locals laws. In the event environmental laws/regulations change during the term of this contract, the contractor shall comply with said laws when they become effective.

2.2. HAZARDOUS WASTE. The contractor shall follow Satellite Accumulation Point

(SAP) procedures for draining and disposal of containers. Oil, fuel, and hydraulic fluid saturated rags are to be delivered to this same collection point and follow procedures disposal procedures accordingly.

2.3. HAZARDOUS SPILLS. The land surrounding the airfield is considered a protective ecosystem by federal classification. The contractor will be familiar and abide by the base’s “Hazardous Waste Management Plan” for direction on spills and response actions.

Any hazardous spills shall be contained and cleaned immediately. The contractor shall contact MOC in the event of a spill, who will then dispatch emergency services. The contractor shall contain the spill within their capability until emergency services arrives.

2.4. MISHAPS. The contractor shall immediately report mishap security incidents, damage to

Government property or personnel injuries to the COR Office and MOC. The contractor shall ensure any documentation of the event is completed and provided to Government officials as requested. The COR Office will ensure proper notifications are made through the appropriate chain of commands and all documentation of the event is completed and provided to Government officials as requested. The COR Office will follow up as necessary to prevent future occurrences.

2.5. FOREIGN OBJECT DAMAGE (FOD) AND DROPPED OBJECT PREVENTION

(DOP) PROGRAMS. Ensure effective FOD prevention and DOP programs are implemented and maintained IAW AFI 21-101 and local operating instructions. The contractor shall verify that the transient aircraft parking ramp, work areas, and other transient parking locations remain FOD-free at all times. The contractor shall contact Airfield Management Operations and/ or MOC for sweeper service, as needed.

Procedures for ensuring effective FOD prevention and DOP programs shall be specified in the contractor's quality control plan.

3. CONTRACTOR PERSONNEL

3.1. CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work to ensure it meets the performance requirements of this contract. The name of this person and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contract Officer within fifteen (15) days of contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

3.2. CONTRACT EMPLOYEES. The contractor shall not employ persons for work on this contract identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The contractor shall not employ any person who is an employee of the US Government, if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, military or civilian, unless such person receives approval according to DoD 5500.7-R, Joint Ethic Regulation.

3.3. APPEARANCE. The contractor shall ensure that their employees demonstrate good personal hygiene; are well-groomed, present a neat, professional appearance; and dress in easily recognized and appropriate clothing for the work to be done.

3.4. DRUG OR ALCOHOL TESTING. In the event of a concurrent mishap or accident investigation, contractor personnel involved in such incident may be asked to submit to drug or alcohol testing at no cost to the Government.

4. CERTIFICATIONS/QUALIFICATIONS

4.1. GOVERNMENT PROVIDED TRAINING. The contractor shall comply with local certification and training plan requirements for contractor employees, provided by the Government. Examples of Government provided training requirements include: CA/CRL training, Ancillary training (fire extinguisher, cyber awareness training, etc.), HAZMAT, Spill response, CDDAR, AGE/Support equipment operation training, IMDS, and Special certifications.

4.2. TRAINING PLAN. The contractor shall prepare and implement a training plan for each position hired to ensure all personnel are technically competent and maintain that competency for the position they hold. The use of the Maintenance Information Systems (MIS) is appropriate for documentation purposes and upkeep for currency. At a minimum the Training Plan shall include one time and/or annual training which will be provided to the contractor at no charge by the Government:

1. DoD IAA Cyber Awareness Challenge (NIPR users only)

2. Initial & Annual Fire Extinguisher

3. HAZMAT/Spill Response

4. AGE Familiarization

4.2.1 The contractor shall maintain all training records (paper or electronic), which shall be available for Government review upon request.

5. SECURITY

5.1. EMPLOYEE CLEARANCE REQUIREMENTS. The contractor shall ensure all employees obtain and maintain a current and favorable National Agency Check with Inquiries (NACI) investigation for performance on this contract. The contractor shall notify the COR Office and Contracting Office immediately of any OPSEC/security incident and/or indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information, or failure of any employee to maintain a favorable NACI status.

5.1.1. Prior to the start of the first operational performance period, the contractor shall ensure sufficient on duty personnel have provided a recent favorable National Agency Check with Inquiries (NACI) documentation per AFI 31-501 to the responsible Government official in order to be able to access the Government computer system. Contractor personnel without a recent favorable National Agency Check with Inquiries, shall not be considered available to perform on this requirement.

5.1.2. The contractor employees shall obtain the AF Form 1199CD, USAF restricted Area

Badge, with access to area 20. All paperwork shall be coordinated through COR Office and the 100th MXG Security Manager.

5.2. SAFEGUARDING. The contractor shall safeguard all Government property. The contractor shall ensure no Government owned or controlled real or personal property is damaged during any service provided under this contract. The contractor shall be responsible for the repair or replacement of any Government property damaged by the contractor at no expense to the Government.

5.3. CONTROL AND ACCOUNTABILITY. The contractor shall comply with local procedures for control and accountability of personnel and those which are determined by the contractor to have not complied with paragraph 6.1 shall be removed immediately from the authorized personnel listing for the contractor until the situation is resolved. The contractor shall obtain any passes from affected contract employee(s) and provide them to the COR Office. The Government retains the right to exclude any contractor employee access to RAF Mildenhall or specific functional areas if their records check reveals sufficient information to consider that the employee is a security risk. Exclusion of an employee for security reasons shall not relieve the contractor from performance of the services required under this PWS.

5.4. OPERATIONS SECURITY (OPSEC). Contractors shall ensure that all employees conduct appropriate OPSEC in the performance of the contract. Contractors will be

OPSEC in- briefed by the assigned unit/directorate’s OPSEC program manager/coordinator on the unit/directorate‘s OPSEC requirements, to include AFSOC/USAFE’s Critical Information (CI), within 30 days of assignment. Contractor employees shall:

5.4.1. Protect planned operational activities by preventing the inadvertent disclosure of unclassified information relating to or revealing a possible classified operation.

5.4.2. Preserve secrecy concerning specific scenario events and an AFSOC/USAFE response to these events.

5.4.3. Identify OPSEC vulnerabilities and recommend protective measures which will serve to enhance the security of future operations.

5.4.4. Contractor employees shall immediately inform the COR Office or Contracting Office

POC of any OPSEC breach or perceived OPSEC violation.

5.5. KEY CONTROL. The contractor shall establish and implement methods to ensure all keys issued by the government are not duplicated or used by unauthorized persons. The contractor shall immediately report any lost or stolen keys to the COR Office. In the event that keys are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, be financially obligated to pay for re-keying or replacement of all affected “same keyed” locks.

6. QUALITY CONTROL

6.1. QUALITY CONTROL. The contractor shall submit a Quality Control Plan (QCP) covering all contract requirements identified within the PWS, including each task and service listed within the Services Summary (SS) with their proposal. The QCP shall include acceptable metrics for tracking quality trends. The contractor shall submit monthly metrics to the COR Office electronically according to the agreed upon schedule.

Metrics shall include, but are not limited to, weekly totals, and wash delays. Customer feedbacks are collected and filed accordingly at the COR Office. The contractor’s QCP shall have the capability to detect quality program problems and defects, identify root causes for quality related problems/defects, correct the root causes of detected problems/defects, and implement checks and balances to ensure quality related problems/defects do not continue to occur. The contractor shall be proactive on quality issues concerning performance identified within this contract and shall not rely on COR surveillance to detect their non-conformance with the PWS requirements.

6.1.1. The QCP shall include specifics as to the methods to be used to assure compliance with standards, all areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections and the title and organizational placement of inspection personnel.

Additionally, control procedures for Government Provided Facilities, consumable supplies and equipment shall be included.

6.1.2. The QCP shall include a description of the methods to be used for identifying and preventing defects in the quality of services performed. A description of the records to be kept to document inspections and corrective or preventative action taken shall also be included.

6.1.3. Procedures for ensuring an effective FOD prevention program shall be included in the contractor’s QCP.

6.1.4. The contractor’s QCP shall also include procedures for an effective Tool Control

Program as specified in AFI 21-103 and AFI 21-101, and AFI 21-101 Mildenhall Sup for the CTK Program to preclude tools being lost or left in or around aircraft.

6.1.5. The QCP shall cover all services and include scheduled and unscheduled inspections, frequency of inspections, name of inspectors, and periodic security checks. Records of inspections and corrective or preventative actions shall be maintained and made available to government personnel until the end of the contract’s period of performance.

6.1.6. The QCP shall include a description of the methods to be used for identifying and preventing defects in the quality of services performed. A description of the records to be kept to document inspections and corrective or preventive action taken shall also be included.

6.2. CHANGING/UPDATING THE QCP. All changes or updates to the contractor’s QCP shall be submitted to both the COR Office and the Contracting Office for approval prior to implementation. Each version of the QCP shall be dated to clearly depict which is the most recent version and ensure all parties are following the same version.

7. GOVERNMENT PROVIDED FACILITIES AND EQUIPMENT

7.1. GOVERNMENT PROVIDED. IAW FAR 45.000(b)(5) Government property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include, for example, office space, desks, chairs, telephones, computers and fax machines. All Government provided equipment and facilities for the performance of this contract are considered incidental to the place of performance and therefore FAR Part 45 Government Property will not apply.

7.2. WASH RACK HANGAR. The U.S. Government utilizes Hangar 711 to wash aircraft;

the contractor will use this building to perform wash and lube services. The contractor shall maintain an orderly appearance of the facilities being used to include the areas around the contractor office and storage facilities. Since these facilities are shared with the U.S. Government, the contractor is responsible for removing and properly disposing of any trash generated by the wash process to include trash removal and policing the grounds. The contractor shall also clean the hangar floor, removing all visible dirt,1 debris, etc. after each wash. The contractor shall be responsible for ensuring that all storage equipment, when not in use, is properly stored and secured. The COR will ensure

GOODMAN, BRYAN T TSgt USAF AFSOC 352 SOMXG/MXQ Hangar 711? What hangar space will be provided for them to work out of? Wash hangar wash equipment provided or will contractors have to procure all required items?

the building is clean and identify any discrepancies to the supervisor for immediate correction.

7.3. FACILITY MAINTENANCE. The Government is responsible for all “real property” maintenance of facilities. Cleanliness of contractor occupied facility and surrounding grounds (50 ft. from facility) shall be the responsibility of the contractor. Contractor manger or designated individual shall contact the facility manager for all required real property maintenance, and coordination of repairs with Civil Engineering.

7.4. GOVERNMENT PROVIDED EQUIPMENT. The U.S. Government shall also provide powered and non-powered AGE used in the performance of this contract. The contractor is responsible for coordinating with MXS in order to use the equipment.

Aircraft Wash AGE is transported to and from the wash facility solely by the U.S.

Government. The contractor shall inspect equipment for serviceability and condition prior to use and annotate any discrepancies on AFTO Form 244, Industrial Support Equipment Record. The contractor will notify 100 MXS of any unserviceable or damaged equipment. The contractor shall operate the equipment IAW standard operating procedures. The contractor shall be responsible for any damage to property caused by the contractor’s negligence.

7.5. GOVERNMENT PROVIDED CONSUMABLE SUPPLIES. The Government will supply the following consumable supplies for the Wash Rack: grease, tape, wash pads, required to service, wash, and lube aircraft IAW this PWS. The contractor shall coordinate through the CORs with the Hazardous Material Pharmacy for the ordering and receiving of hazardous supplies.

7.6. ELECTRONIC PUBLICATIONS. The contractor shall gain access to the AF Portal web site for Forms & Publications retrieval

7.7. TECHNICAL ORDERS. Technical Orders will be provided through provided E-Tools

(i.e. Toughbooks and Toughpads). E-Tool accounts shall be established through the COR Office with 100 MXG/352 SOMXG TODO. Any issues regarding contractor’s ability to access proper publications and instructions shall be brought to the attention of the COR Office immediately.

8. CONTRACTOR FURNISHED EQUIPMENT

8.1. CONTRACTOR FURNISHED EQUIPMENT (WR). The contractor shall provide any additional equipment that is needed to meet the requirements of the PWS that is not Government provided as listed in Government Provided Equipment, Appendix V.

8.2. CONTRACTOR’S FURNISHED AIRCRAFT WASH SOAP. The contractor shall provide adequate amounts of soap required to wash aircraft and AGE support equipment.

The soap must meet MIL PRF-87937 type I, III, IV and MIL PRF-85570 Type I-IV.

These specifications can be found in the T.O. 1-1-691. Submit AF Form 3000 to the CORs for approval prior to the purchase. All purchases will need to comply with all

GOODMAN, BRYAN T TSgt USAF AFSOC 352 SOMXG/MXQ VERIFY THESE MIL PRF’S ARE APPLICABLE/CORRECT FOR OUR AIRCRAFT – 1-1-691 refers to -23 need to dig deeper here, it appears to list particular manufacturers.

GOODMAN, BRYAN T TSgt USAF AFSOC 352 SOMXG/MXQ VERIFY T.O. IS APPLICABLE. Verified, T.O. title is CLEANING AND CORROSION PREVENTION

AND CONTROL,

AEROSPACE AND NON-AEROSPACE EQUIPMENT

Hazmat requirements listed in the RAF Mildenhall 100th Hazardous Waste Management Plan and be recorded with the COR Office for tracking purposes.

9. GOVERNMENT PROVIDED SERVICES

9.1. UTILITIES. The U.S. Government will furnish available water and electricity at existing outlets as may be required for the work to be performed under the contract at no cost to the contractor.

9.2. REFUSE COLLECTION. The Government will provide refuse service. The Services

Squadron provides recycle bins for can, paper, cardboard, and plastic.

9.3. PEST MANAGEMENT SERVICES. The Government will provide insect and rodent control for all Government provided facilities. The contractor shall notify the facility manager for coordination with the 100 Civil Engineer Squadron’s Customer Service Office for treatment should an insect or rodent problem be detected. At no time shall the contractor purchase chemicals and/or attempt to treat an infestation/nest.

9.4. TELEPHONE SERVICES. The Government will provide a DSN telephone line for the sole use of conducting Government business. The DSN line shall not be used to transact personal business by contractor personnel. If a telephone line is required for personal business, one shall be installed at the contractor’s expense.

9.5. COMPUTER SERVICES. The Government will provide a LAN internet access and E-mail account. This service shall be strictly for conducting official business. Individuals must pass the Security Awareness Training Education (SATE) course or applicable training courses and obtain a CAC to gain access to the base Intranet.

9.6. MEDICAL SERVICES. In the event of an injury requiring medical treatment, the contractor shall contact emergency services and 100 MXG MOC. Still need to ensure which ER would be appropriate.

9.7. SECURITY AND FIRE PROTECTION. The U.S. Government shall provide security police and fire protection. In consideration of these services, the contractor shall comply with all fire safety and security directives. For any EMERGENCY, dial 911 from a base telephone and 100 MXG MOC.

9.8. TOWING SERVICES. The Government will provide aircraft towing to/from the wash racks.

10. TRANSITION PLAN

10.1. TRANSITION PLAN. The contractor shall provide a complete transition plan to ensure a smooth transition in the change of work effort without disruption of services. The transition plan shall include milestones for startup, mobilization, and transition depicting the chronological sequence of events, which will indicate how and when properly trained and qualified personnel, IAW PWS section 4, will accomplish full assumption of all performance requirements as identified within this PWS. The transition plan shall also provide an acceptance/inventory plan for the transfer of Government Provided Facilities and equipment. The contractor shall ensure all necessary personnel actions and appropriate training, as well as non-personnel considerations such as equipment, materials and supplies, environmental, safety and security issues, etc. are accomplished in accordance with the accepted transition plan. The contractor shall also perform necessary phase-in services during the contract phase-in period, as well as perform necessary activities to phase-out upon award of a successor contract.

10.2. CONTRACTOR CHANGEOVER. The Government reserves the right to conduct site visits in all contractor-operated facilities in conjunction with the solicitation of offers for a follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly changeover to the successor contractor without degradation of services. IAW FAR Part 22.12, Non-displacement of Qualified Workers Under Service Contracts, a recruitment notice is permitted to be placed within each contractor facility.

11. SERVICE SUMMARY

11.1. SERVICE SUMMARY (SS). The contractor service requirements are summarized into performance objectives which relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each performance objective. These thresholds are critical to mission success and constitute acceptable (satisfactory) performance.

11.2. PERFORMANCE ASSESSMENT. Periodic validations is a performance assessment method which requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on both a regular and random basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted unilaterally by the Government without notice to the contractor and without contract modification, based on performance quality trends.

11.3. CUSTOMER COMPLAINTS. The CORs will be responsible for receiving and validating customer complaints. The Contracting Officer will make the final determination of the validity of customer complaint(s) should there be a disagreement between the CORs and the contractor. Services which have been determined to be valid customer complaints shall be re-performed by the contractor within 48 hours after written notification by the COR Office.

11.4. CONTRACT CONFORMANCE. Contractor non-conformance with contract requirements is considered a “defect”. The term “defect” is used in reference to a service output which does not meet the standard of performance specified in the contract for that service.

11.4.1. Any unsatisfactory inspection, “defect” result, will be recorded in writing by the COR

Office, and the contractor shall re-perform immediately upon verbal notification from the

COR if practical. Contractor re-performance is required no later than 48 hours after notification from COR Office.

11.4.2. Not meeting the performance threshold for any performance objective may result in a warning or letter of concern from the Contracting Officer.

11.4.3. Not meeting the performance threshold of the performance objectives listed with the

Service Summary tables for any two or more consecutive or non-consecutive months during a contract period may constitute an immediate progress meeting with the Contractor. All remedies shall be IAW FAR Clause 52.212-4(a), Contract Terms and Conditions-Commercial Items, Inspection/Acceptance.

11.5. PERIODIC PROGRESS MEETINGS. IAW AFI 63- 138, the Contracting Officer, COR Office and other Government personnel as appropriate, and the contractor shall meet at least once per year to discuss the contractor’s performance. During such performance meetings, the following issues should be addressed: opportunities to improve the contract, any anticipated contract modifications, unsatisfactory inspections and valid customer complaints against each performance objective observed and the steps taken by the Government and/or contractor to prevent occurrences in the future. The COR Office shall provide a summation of unsatisfactory inspections and/or customer complaints. The CO will provide insight into any identified trends.

11.5.1. The Contract Administrator will put the minutes in writing, signed by the CO and any other signatures deemed appropriate, and distribute to all participating parties. A copy will be placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide written notification within three (3) business days to the Contract Administrator identifying areas of non-concurrence for resolution.

11.6 SERVICE SUMMARY TABLE.

WASH RACK SERVICE SUMMARY (SS)

SS Performance Objective PWS Para

Performance Threshold to Received Satisfactory Rating

Accomplish quality control which results in effective contract management & identifies program problems & defects

6.0

Submits QCP monthly metrics report to the COR office.

No more than 2 valid customer complaints per month.

Perform aircraft wash services IAW T.O.s, checklists, & MDS wash requirements.

2.0

No more than 2 valid customer complaints per month.

*Note: PWS paragraph references shall be inclusive of all subparagraphs with that section.

APPENDIX I

ABBREVIATIONS AND ACRONYMS COMMONLY USED

NOTE: The below abbreviations and acronyms may be found within Government T.O.s, Publications, Regulations, and this PWS.

Acft

AF

AFB

AFI

AFM

AFOSH

AFSOC

AFTO

AGE

AMXS

ANG

CAC

CMS

CO

COR

CPC

CTK

DFARS

DoD

DOP

DIFM

DV

ETA

ETD

ETIC

ETIMS

FAA

FOD

GPE

IAW

Aircraft Air Force Air Force Base Air Force Instruction Air Force Manual Air Force Occupation Safety & Health Air Force Special Operations Command Air Force Technical Order Aerospace Ground Equipment Aircraft Maintenance Squadron Air National Guard Common Access Card Contractor Maintenance Support Contracting Officer Contracting Officer Representative Corrosion Preventive Compound Composite Tool Kit Defense Federal Acquisition Regulation Supplement Department of Defense Dropped Object Program Due in for Maintenance Distinguished Visitor Estimated Time of Arrival Estimated Time of Departure Estimated Time in Commission Enhanced Technical Information Management System Federal Aviation Administration Foreign Object Damage Government Provided Equipment In Accordance With

IETM

LAN

LMR

LOX

MIS

MOC

MDS

MXG

NAC

NDI

NLT

OSS

PPR

PWS

QCP

QTY

SAP

SATE

SDS

SS

TA

TDY

T.O.

TODO

TODA

WR

USAF

USAFE

VCC

Interactive Electronic Technical Manual Local Area Network Land Mobile Radio Liquid Oxygen Maintenance Information System Maintenance Operations Center Mission Design Series Maintenance Group National Agency Check Non-Destructive Inspection No Later Than Operational Support Group Prior Permission Request Performance Work Statement Quality Control Plan Quantity Satellite Accumulation Point Security Awareness Training Education Safety Data Sheet Service Summary Transient Alert Temporary Duty Technical Order Technical Order Distribution Office Technical Order Distribution Account Wash Rack United States Air Force United States Armed Forces Europe Visitor Control Center

APPENDIX II

APPLICABLE PUBLICATIONS, TECHNICAL ORDERS, AND FORMS

Publications and forms applicable to the PWS are listed below and are the minimum requirement for contract maintenance. It is the contractor’s responsibility to establish follow-on requirements with the publication’s distribution representative. The contractor is responsible for posting all changes and supplements IAW T.O.00-5-1. The dates of the documents will change as changes and supplements are issued. The contractor shall be responsible for maintaining current files and using the most up to date T.O.s, AFIs, Publications, etc., at all times regardless of dates noted within the contract.

APPENDIX III

WORKLOAD BREAKDOWN

I am awaiting input form 100/352 Analysis.

APPENDIX IV

GOVERNMENT PROVIDED FACILITIES

Need to work with 100 MXG to layout their work center and office locations.

APPENDIX V

GOVERNMENT PROVIDED EQUIPMENT

Per Paragraph 13.1 of this Performance Work Statement, the Government will provide the following equipment/tools listed below, for the contractor’s use in association with this PWS.

The Government will remain responsible for notification to the CORs in any instance of required maintenance or the replacement and upgrade of equipment/tools provided for the contractor’s use in the performance of this PWS. The contractor shall assume responsibility for operator minor maintenance or repairs required due to improper use or negligence. The contractor shall return all equipment/tools to the Government in the same condition as received, fair wear and tear excluded. The equipment/tools shall only be used in performance of this PWS. This list is not all-inclusive, as required tools break and new ones are added the list will be updated.

Need to work with 100 MXG to verify what equipment and tools will be made available to the contractor. A MIL will be included here.

APPENDIX VI

CONTRACTOR DELIVERABLES

Deliverable PWS Para

Frequency Delivered To

Monthly Aircraft Wash Report

According to the agreed upon schedule. COR Office

Employee List

Within fifteen (15) business days of contract award & when any staffing change occurs. *

Contracting Officer

Contract Manager

Alternate(s) Names

Within fifteen (15) business days of contract award & when any staffing change occurs. *

Contracting Offcer

Monthly Metrics Report

According to the agreed upon schedule. COR Office

Quality Control Plan Submitted at time of proposal. * Contracting Officer

Equipment Inventory NLT the 5th business day after contract award & NLT 5 business days prior to the end of each contract period.

COR Officer

Contracting Officer Misc. AF Forms As required. As specified on form.