PERFORMANCE WORK STATEMENT.docx

PERFORMANCE WORK STATEMENT

PUEBLO FOREST SERVICE OFFICE

Part A General Information and Instruction

A.1. General Description of Work: The contractor shall provide janitorial services to include management, supervision, personnel, transportation, labor, equipment, and supplies (except as otherwise specified) for the Pike San Isabel National Forest, Cimarron Comanche National Grasslands (PSICC) Office located at 2840 Kachina Dr., Pueblo, CO. The building has approximately 24,000 sq ft, approximately 85% is carpeted. Such services include, but are not strictly limited to the following types of effort.

1. Cleaning of carpeted hallways, offices, and common areas.

2. Cleaning, buffing, stripping, and applying floor finish to non-carpeted floors.

3. Cleaning/sanitizing of restrooms, to include sinks, toilets, urinals, floor drains, mirrors, fixtures, exposed pipe, toilet stall panels and doors, floors, walls, counters, cabinets, and sanitary item dispensers.

4. Cleaning of kitchen area to include sink, countertops, and cabinets.

5. Cleaning/sanitizing water fountains located in common areas.

6. Cleanup of non-hazardous spills and litter (natural or man-made).

7. Storage and stocking of standard commercial restroom supplies, cleaning supplies, and janitorial equipment .

A.2 General Performance Requirements: The contractor’s employees and representatives shall maintain professional conduct/appearance, and follow safety requirements. Schedule work between 6:00 pm and 6:00 am, Monday through Friday and anytime on Saturday or Sunday. No work is required on federally observed holidays. Smoking is prohibited in the building.

The contractor shall designate to the Contracting Officer’s Technical Representative (COTR) a full time point of contact who shall be available by telephone or in person from 7:00 am to 4:00 pm, M-F, excluding holidays. This individual shall be responsible for the overall management and coordination of work required under this contract and act as a central point of contact with the Government.

A.3 Other Performance Requirements: Perform only such work or expend effort as required by the contract, or as directed in writing by the Contracting Officer (CO) or by the direction of the COTR of specifically delegated task or work (such as emergency cleaning or re-accomplishment of unacceptable work). Abide by the facility security requirements regarding entry and exit of the facility, dangerous or hazardous materials, and protection of government property, and follow the instruction of security, fire, and other emergency officials performing duties within the facility.

Part B Performance Requirements Clean all areas as described below in order to maintain a clean and safe working area such that there are no accumulations of dust, dirt, smudges, or other foreign material over ½ inch in size, no more than two visible marks or streaks in excess of ½ inch in size within any glass area, visible rust/encrustation in toilets, and trash receptacles ¼ or more of trash remaining.

The contractor may be required to re-perform the cleaning of any area therein if inspection results in an unacceptable performance within 2 hrs of notification.

B.1 Cleaning of floor surfaces, windows/glass, furniture/wall surfaces.

Floors

1.1 Bathroom floors, kitchen floors, hallway, copy room, and lobby floors clean on a daily basis.

1.5 Buff floors in kitchen and copy room weekly.

1.6 Kitchen and copy room floors strip and apply two coats of floor finish quarterly.

1.7. Shampoo all carpeted floors annually (furniture will not be moved).

Windows/glass

1.12 Dust horizontal surfaces of chairs, tables, bookcases, modular furniture, cabinets, windowsills, and other furniture weekly.

1.13 Dust wall surfaces within 70 inches of the floor, vertical surfaces and under surfaces (knee wells, chair rungs, table legs tec.) monthly.

B.2 Bathrooms/Kitchen

B.3 Drinking fountains

1.22 Clean/sanitize daily.

B.4 Light bulbs

1.23 Replace as needed.

B.5 Removal of trash

B.6 Front Entrance (Outside) Area

Part C Equipment/Supplies

C.1 Supplies furnished by the Government

C.2 Equipment/supplies furnished by Contractor All equipment, cleaning supplies, and tools necessary to perform the work shall be furnished by the contractor. It is highly recommended to use Green products.

Limited additional space is available for storage of equipment/supplies therefore, the contractor shall not be able to store equipment on site.

Part D Other Performance Requirements and Information

D.1 Security

1.1 The Contractor shall prohibit all employees from disturbing papers etc on desks, opening desk drawers or cabinets, using government telephones (unless emergency), or office equipment.

D. 2 Contractor Personnel

1.4 The Contractor shall not allow any employee to perform work under the influence of alcohol, drugs, or any other incapacitating agents.

1.5 The Contracting Officer may require the Contractor to remove from the work place any employee deemed incompetent, careless, or otherwise objectionable of for the theft, possession, and/or removal of materials, supplies, equipment of any Government-owned property.

D.3 Access to Facility

1.6 All contractors requiring routine access to Federally-controlled facilities or information systems must go through the identity proofing and registration process, and must have been successfully identity proofed, and have a successfully adjudicated NACI or OPM/NS (background investigation, BI) to serve on the contract.

1.7 Contractor ID credentials will be issued after they have been successfully identity proofed and upon a successfully adjudicated NACI or OPM/NS BI. Contractors must, by contract law, renew their credentials after 5 years if they have not reached the end of their period of performance.

1.8 Cost of BI will be provided by the Government.

1.9 Cost of finger prints will be the responsibility of the contractor for each employee.

1.10 Contractor shall promptly within five days of award of the contract provide the CO with a complete list to include name, address, social security number, date of birth, email address, and phone number of each employee engaged in the performance of this contract. The Government may require additional data to establish the identity of each employee having access to the Government facilities at this location. In the event of change in employees, the Contractor shall inform the CO promptly of the change normally within three days after the new employee is hired or any employee is dismissed.

1.11 The Government retains the right to remove any Contractor’s employee who does not receive an acceptable background investigation.

PERFORMANCE REQUIREMENTS SUMMARY

JANITORIAL SERVICES

PWS

Paragraph Performance Standard

Minimum Acceptable Level (MAL)

Disincentive

Method of Surveillance Incentive

Clean and free of dirt and debris

1% deduction of monthly invoice if below 90% or below of MAL

Random Sampling and Customer Comments

Full Payment of invoice

Cleaned and free of dirt, streaks and smudges

Cleaned and free of visible dust, dirt, and debris

Clean/Sanitized

1% deduction of monthly invoice if below 95% or below of MAL

Cleaned/sanitized

1% deduction of monthly invoice if below 95% or below of MAL

Emptied and cleaned

1% deduction of monthly invoice if below 90% or below of MAL

B.1 1.13 Monthly cleaning of wall surfaces within 70 in.

of the floor

1% deduction of monthly invoice if below 90% of MAL

B.1 1.6

B.1 1.10

B.1 1.7 Annual shampooing of carpets

Weekly Montly Floors Windows/glass Furniture/wall surfaces Bathrooms/Kitchen Drinking Fountains Waste Receptacles Outside Entrance Area Clean floors, vacuum carpet, buff floors, spot clean, clean glass, clean/dust wall surfaces, dust chairs, tables etc., clean/sanitize toilets/urinals, sinks, countertops, cabinets, mirrors, wall partitions, drinking fountains, service dispensers, removal of trash, and replace light bulbs.

Sweep outside entrance area, clean/polish kick plates/push bars, empty ash tray bin.

Blinds Hot/cold air vents Clean windows Dust blinds Clean vents