QASP_RAVIN.pdf

RAVIN RCoIP Maintenance QASP

RCoIP Maintenance for USFS RAVIN Systems

Quality Assurance Surveillance Plan (QASP)

February 2017

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of this Performance Work Statement (PWS). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the PWS; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

2. Scope

It is important to understand the responsibilities of the parties and distinguish between the quality control plan and the QASP. The contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the PWS.

The QASP is put in place to provide Government surveillance and oversight of the Contractor’s efforts in meeting the performance standards required by the contract. The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan. The Government may provide the Contractor with an informational copy of the QASP to support the Contractor’s efforts in developing a quality control plan that will interrelate with the QASP.

3. Government Resources

The following personnel will implement all surveillance activities:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer: Suzan Stage TelephoneNumber: 505-563-7415 Email: sstage@fs.fed.us

Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Contracting Officer’s Representative: Alicia Vallejos Telephone Number: 505-563-7716 Email: ajvallejos@fs.fed.us

COR Designee: A COR Designee may be named to ensure that the Government sufficiently directs, oversees, measures and monitors contractors. A COR Designee will monitor performance and provide information to the overall contract COR. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Contracting Officer’s Representative:

Telephone Number:

Email:

4. Methods of QA Surveillance

The surveillance methods listed below shall be used in the administration of this QASP.

The specific surveillance method for each performance standard and acceptable quality level is listed in the “Monitoring Method” column of the PWS.

COR Review – Indicates that the COR will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels.

In the case of a written deliverable, COR/COR Designee Review will consist of up to 100% inspection of the specific deliverable and supporting documentation.

In the case of day-to-day support activities, COR/COR Designee Review will consist of periodic inspection or random monitoring.

Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from customer complaints received by the Forest Service. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the CO or COR, who shall assess the validity of the complaint and retain it in a documentation file. The COR shall ensure the tabulated results of all customer satisfaction surveys are kept on file.

The results of all monitoring activity shall be documented on the Surveillance Activity Summary Form. The COR and COR Designee shall submit copies of the Summary Form to the Contracting Officer on a quartely basis, at the conclusion of contract performance, and whenever contractor performance fails to meet acceptable quality levels.

5. Documentation

The COR and/or COR Designee will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function. All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion.

Surveillance Activity Summary Plan

Perf Std

Required Services Performance Standards Acceptable Quality Level

(AQL)

Monitoring Method Monitoring Method Performed by/Date(s)

Compliance with Performance

Standard/AQL

Other Comments

PS-1 Maintain all software licenses for all radio and user channels.

Software licenses are current and active at deployed enterprise revision.

No deviation. COR/designee review of Invoicing; inspection of mgmt. servers and devices.

PS-2 Installing, patching, enhancing, or maintaining security software on all

USFS RAVIN

media and management servers and dispatch devices.

Security software meets or exceeds industry standards or is applied as directed by the Government.

No deviation. COR/designee review of mgmt. servers reports and random inspection of services.

PS-3 Web-based trouble reporting tool

Internet, web-based trouble reporting tool is accessible at all times.

90%

COR/designee random inspection; customer feedback. .

PS-4 Attendance on bi-monthly conference calls.

Contractor is actively in attendance to recurring, scheduled calls.

95% COR/designee review of meeting attendance notes.

PS-5 Resolution of reported system outages.

Contractor provides resolution or alternative to meet customer objective for system problems relating to configured radio channels.

90% resolution within 1 working day of report.

COR/designee review of trouble reports, meeting notes, customer and contractor interviews.

Does not apply to configuration of new radio channels, establishment of new users, or significant system changes.

Contracting Officer: James Bailey