AG67T0S160007.docx

AG-67T0-S-16-0007

Janitorial & Snow Removal Services – Supervisor’s Office & Warehouse Black Hills National Forest

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

780205

2. CONTRACT NO.

RFQ AG-67T0-S-16-0007

6. SOLICITATION ISSUE

DATE

December 21, 2015

Brenda Oster Contracting Officer

b. TELEPHONE NUMBER (No collect calls) 605-673-9322

8. OFFER DUE DATE/

LOCAL TIME

January 20, 2016

USDA Forest Service Rocky Mountain Acquisition Service Team Northern Tier 1019 N. 5th Street Custer, SD 57730

|X| SMALL BUSINESS |_| WOMAN –OWNED SMALL BUSINESS (WOSB)

|_| HUBZONE SMALL BUSINESS ELIGIBLE UNDER THE WOMEN OWNED SMALL

BUSINESS PROGRAM

|_| SERVICE DISABLE VETERAN- |_| EDWOSB-

VETERAN-OWNED SMALL

BUSINESS |_| 8(a)

NAICS Code 521720 Size Standard $18.0 million

11. DELIVERY FOR FOB DESTINATION UNLESS BLOCK IS MARKED

|X| SEE SCHEDULE

12. DISCOUNT TERMS

14. METHOD OF SOLICATION

|X| RFQ |_| IFB |_| RFP

Supervisor’s Office 1019 N. 5th Street Custer, SD 57730

See Block 9

17a. CONTRACTOR/ OFFERER

TELEPHONE NO. DUNS #____________________

FAX NO.

E-Mail Address: ________________________ 18a. PAYMENT WILL BE MADE BY

USDA, OCFO, COD, APB

PO Box 60075 New Orleans, LA 70160

|_| 17b CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH

ADDRESS IN OFFER

18b. SUMBIT INVOICES TO ADDRESS SHOWN IN BLOCK 18A UNLESS BLOCK BELOW IS CHECKED |_| SEE ADDENDUM

19.

ITEM NO

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Janitorial & Snow Removal Services Supervior’s Office Black Hills National Forest Contractor must be registered in the System for Award Management (www.sam.gov) to be eligible for award of this project.

Insert your prices on pages 3 through 6.

25. ACCOUNTING AND APPROPRIATION DATA

JOB CODE

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

|X| 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5. |X| ARE |_| ARE NOT ATTACHED.

|_| 27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA |_| ARE |_| ARE NOT ATTACHED

|_| 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ONE

COPY TO ISSUING OFFICE, CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN |_| 29. AWARD OF CONTRACT: REFERENCE RFQ AG-05G1-S-12-00XX OFFER DATED . YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN , IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (Signature Of Contracting Officer)

30b. NAME AND TITLE OF SIGNER (Type or Print)

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (Rev. 2/2012) Prescribed by GSA-FAR (48CFR 53.212

AG-67T0-S-16-0007

Janitorial & Snow Removal Services – Supervisor’s Office & Warehouse Black Hills National Forest

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

When submitting your quote, return pages 1 through 6 and pages X through X. Return to the address in block 9. On your sealed envelope, please write RFQ AG-67T0-S-160007.

Quotations submitted are considered to be confidential. The name of the Contractor and the amount of the contract will be disclosed only after an award is made.

32a. QUANTITY IN COLUMN 21 HAS BEEN

|_| RECEIVED |_| INSPECTED |_| ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ________________________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER

CORRECTFOR

36. PAYMENT

|_| COMPLETE |_| PARTIAL

|_| FINAL

37. CHECK NUMBER

|_| PARTIAL

|_| FINAL

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER

FOR PAYMENT

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

STANDARD FORM 1449 (REV.2/2012) BACK

Continuation of SF1449 Block 27: The full text of a clause or provision may be accessed electronically at www.arnet.gov/far/

Non Discrimination Statement The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means of communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C 20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.

This procurement requires the use of biobased products to the extent that such products are reasonably available, meet agency or relevant industry performance standards, are reasonably priced. Where available, these products should first be acquired from among qualified products that fall under the umbrella of items designated through the Federal Biobased Products Preferred Procurement Program (FB4P).

For more information on biobased program: http://www.biopreferred.gov To locate biobased products: http://www.biopreferred.gov

PART I—THE SCHEDULE - SUPPLIES OR SERVICES AND PRICES/COSTS

2016 - 2019 SUPERVISOR'S OFFICE & SO WAREHOUSE JANITORIAL SERVICE - BLACK HILLS NATIONAL FOREST

Provide janitorial & snow removal services for the Black Hills National Forest Supervisor's Office and Warehouse

THE FOLLOWING ARE BASE BID ITEMS:

Notice To Proceed thru December 31, 2016

TOTAL Base Year

Option Year 1 January 1, thru December 31, 2017

TOTAL Option Year 1

Option Year 2 January 1, thru December 31, 2018

TOTAL Option Year 2

Option Year 3 January 1, thru December 31, 2019

TOTAL Option Year 3

TOTAL Base and all Option Years

SECTION C--DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

BLACK HILLS NATIONAL FOREST

SUPERVISOR’S OFFICE JANITOIRAL SERVICES

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1. LOCATION AND DESCRIPTION OF THE INSTALLATION:

The site of work is the Black Hills National Forest Supervisor's Office located at 25041 North Highway 16, Custer, South Dakota, 57730. There are two buildings to be cleaned within this contract, the Supervisor’s Office and the Warehouse, and includes the buildings’ interior and exterior, outside walkways, and parking areas. The Supervisor's Office facility consists of three pods and two levels and contains approximately 19,000 square feet of carpeted floors and approximately 2405 square feet of hard surface floors. The Warehouse contains approximately 2580 square feet of carpeted floors and approximately 1045 square feet of hard surface floors. All areas measured without furniture.

2. SCOPE OF WORK:

The purpose of this contract is to provide for janitorial services in two Government- owned buildings. Services shall be provided in strict compliance with the terms, specifications, conditions, and provisions contained herein. The work consists of janitorial and snow removal services for the Black Hills National Forest Supervisor's Office and Warehouse. The Contractor shall furnish all equipment, transportation, labor, supervision, and supplies (except as specified herein as Government furnished) necessary to maintain the designated buildings in a clean, sanitary, and acceptable condition. Performance will be according to the standards indicated herein. The contract will commence on January 1, 2016, or thereabouts, and continue through December 31, 2016, with three additional option years possible.

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

For more information regarding the Department of Agriculture Biobased Affirmative Procurement Program got to http://www.biopreferred.gov

4. PREWORK CONFERENCE:

Prior to commencement of work, the Contractor shall arrange a meeting with the CO to discuss the contract terms and work performance requirements. At this time, the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/supervisor and their responsibilities.

5. CONTRACTOR REPRESENTATIVE:

The Contractor shall provide a contract representative for the performance of the work specified in this contract. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the CO. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor’s representative and alternate(s) must be able to read, write, speak, and understand English.

6. PERSONNEL:

The Contractor shall employ personnel qualified and capable to perform janitorial work. The Contractor shall provide a list of personnel who will be on the premises to perform work, their work schedules, and their contact information. All personnel must be legally eligible to perform work in the United States.

7. HOURS OF OPERATION:

A. All janitorial services shall be performed between the hours of 5:30 pm and 7:00 AM Monday through Friday, except legal holidays and days when the office is closed due to weather or other unforeseen circumstances. The Contractor has the option to perform Friday's PM work on Saturday, Sunday, or Monday holidays. Work may be performed anytime on weekends and federal holidays. The contractor will be responsible for maintaining building security during the hours the building is occupied due to the Contractor operations.

B. If snow accumulates during non-working hours (from 5:00 pm until 7:30 am), the snow removal services will be required prior to the office opening. All snow removal services shall be performed prior to 7:30 am on those days the office is scheduled to be open. If snow accumulates during working hours, the Contractor shall perform snow removal services beginning at 11:00 am and again at 3:00 pm or as needed to maintain reasonably safe conditions for pedestrian access to the Supervisor’s Office and the Warehouse as specified in other Sections of these Specifications.

8. GOVERNMENT FURNISHED MATERIALS:

The Government shall deliver to the Contractor equipment, materials, supplies, property, and/or services (hereinafter referred to as "Government-Furnished- Property") listed below at the work site prior to work commencing. As supplies need replenishing, the Contractor shall notify the Contracting Officer's Representative (COR) no less than 2 weeks in advance so needed items can be ordered. The Government will furnish the following items:

· Toilet tissue, hand soap, and hand towels,

· Waste basket liners and trash receptacles,

· Ice removal compound and/or sand for ice and snow removal,

· Keys will be signed for and returned upon completion or termination of the contract. Lost keys are the responsibility of the Contractor. See SECTION 13: FIRE PREVENTION AND SECURITY.

· All utilities necessary for the Contractor to perform the required services as stated herein.

· Entrance mats are cleaned by a separate service contractor, paid for by the Government.

9. GOVERNMENT FURNISHED FACILITIES:

The Contractor will have the use of a locked janitor’s closet within both buildings.

10. CONTRACTOR-FURNISHED ITEMS:

A. Equipment: The Contractor shall furnish all equipment and materials necessary, except as noted in SECTION 8: GOVERNMENT FURNISHED MATERIALS, to perform the tasks specified in this contract. Equipment furnished by the Contractor shall be commercial grade and of the size and type customarily used in high quality work of this kind. All equipment brought on to the premises is subject to the approval of the CO. Equipment deemed, by the CO, to be of improper type, design, or hazardous shall be removed from the premises and replaced with satisfactory equipment. Carpet cleaning equipment shall be of professional quality and capable of deep cleaning all carpets. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, and/or building surfaces. All electrical equipment used by the Contractor shall meet all safety requirements of this contract and must operate using existing building circuits.

B. Supplies: The Contractor shall furnish all products and materials necessary, except as noted in SECTION 8: GOVERNMENT FURNISHED MATERIALS, to perform the tasks specified in this contract. The Contractor shall utilize products and materials made from biobased materials to the maximum extend possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Contractor shall not use any materials which the CO determines to be unsuitable for the work or harmful to the surfaces it is intended to be applied. This does not relieve the Contractor of any damages resulting from the application of such materials. The Contractor shall not use any materials which the CO determines does not meet the requirements established by applicable Federal specifications and standards. Material Safety Data Sheets (MSDS) are required for all cleaning compounds and products used to perform the tasks specified in this contract.

11. SAFETY:

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO for approval a written Accident Prevention Program. At minimum, the Accident Prevention Program should include the following:

A. The name of the responsible supervisor or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use each product, and Material Safety Data Sheets (MSDS) for each of these products;

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work;

D. Personal Protective Equipment required;

E. Training schedule;

F. Safety meeting schedule; and

G. An Emergency Response Plan: including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire, and/or police response.

12. FIRE PREVENTION AND SECURITY:

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance this contract.

A. Fire Prevention: The Contractor shall, at all times, keep janitor closets neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters. Trash shall not stored in the janitor closets.

There are no public areas designated as smoking areas. Smoking is prohibited inside the building.

B. Building Security After Office Hours: The Contractor shall announce their arrival and departure to Government employees who may be occupying the building after normal working hours, and shall ensure all exit doors remain closed and locked at all times during the performance of services unless the Contractor is using the door and remains in sight of the door. Only the Contractor’s employees shall be permitted in the building or on the job site during the performance of services. The Contractor shall secure all Contractor owned equipment and supplies in the closets provided prior to leaving the premises. The Contractor shall ensure the gate to the employee parking areas is closed and locked before leaving the premises.

The Contractor shall establish and implement methods of ensuring that all keys issued by the Government are kept secure in the Contractor’s possession and are not used by unauthorized persons. No keys issued by the Government are to be duplicated.

1. The Contractor will be required to reimburse the Government for replacement of locks or re-keying as a result of Contractor loss of keys. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system at the Contractor’s expense.

2. Contractor will report the occurrence of a lost key to the Contracting Officer no later than the next duty day.

3. It is the responsibility of the Contractor to prohibit the use of keys issued by the Government by any persons other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by Contractor to permit entrance of persons other than Contractor's employees engaged in the performance of assigned work in those areas.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers or equipment on desks or bulletin boards, open drawers or cabinets, use computers or faxes, or use telephones provided for Government use, except in the case of an emergency.

13. CIRCUMSTANCES TO BE REPORTED:

The Contractor shall report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of work and/or create unhealthy or hazardous conditions. The Contractor shall report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, and suspicious persons.

14. CONSERVATION OF UTILITIES:

Upon completion of work in each building upon, the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, no smoldering, smoking, or burning materials are left in ash containers or trash receptacles, and all windows and entrance doors are closed and locked.

15. LOST AND FOUND PROPERTY:

It is the responsibility of the Contractor to ensure all articles of possible personal or monetary value found by the Contractor are turned in to the CO.

16. FEDERAL HOLIDAYS:

Except as noted in the Schedule of Work or Hours of Operation, work will not be required on the following federal government holidays, nor on holidays observed in lieu there of:

New Year's Day Martin Luther King Jr. Day Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas

17. UNFORESEEN BUILDING CLOSURES:

When an unforeseen building closure occurs on a regularly scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

B. To forego the work and reduce payment due to the Contractor accordingly for work not performed.

18. SUBCONTRACTING:

The Government reserves the right to approve or disapprove any subcontractors selected. The Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts. The Contractor's request for approval shall be in writing and include the specific work to be accomplished by the subcontractor.

19. CONTRACTOR SUBMITTALS:

The following shall be submitted to the CO for approval prior to the commencement of work to be performed under this contract:

A. Accident Prevention Program – A written Accident Prevention Program (see SECTION 11: SAFETY) must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

B. Quality Control Program - The Contractor shall institute a complete Quality Control Program (QCP) to ensure the requirements of this contract are provided as specified. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or his/her representative. A written Quality Control Program must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum the QCP should include:

1. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

2. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

3. A file system to maintain record/documentation of inspections conducted and corrective actions taken. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

C. Cleaning Operations and Stewardship Plan - The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum, the Cleaning Operations and Stewardship Plan must also include:

1. A list of biobased products proposed to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good house keeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The Cleaning Operations and Stewardship Plan must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

D. Affirmative Procurement Program - The Contractor shall develop and implement a comprehensive Affirmative Procurement Program for the purchase and use of biobased products and products made with recovered materials to the maximum extent possible. The Affirmative Procurement Program shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines published by EPA with respect to recovered materials products. The Affirmative Procurement Program shall be updated as necessary to accommodate all revisions to the Comprehensive Procurement Guidelines.

2. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to the CO monthly.

E. MSDS Sheets and Cleaning Product Information – The Contractor must submit a list of material and products to be used in the performance of work under the terms of this contract. The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose or use of each of the materials listed. A Material Safety Data Sheet (MSDS) for each product and material listed must also be provided.

F. Schedule – The Contractor must submit a schedule for services listed as “weekly”, “monthly”, quarterly”, and “semi-annual” work with dates to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

G. Checklist – Submit, at least one per month in advance, a checklist of work to be completed. The checklist will be used by the Government for quality assurance surveillance purposes and shall include “weekly”, “monthly”, quarterly”, and/or “semi-annual” work to be performed that month and the dates on which that work is to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

H. Personnel – Provide and keep current a written list of the names of all Contractors’ employees performing services under this contract and their work schedules.

20. TECHNICAL SPECIFICATIONS:

The following specifications apply to both the Supervisor’s Office and the Warehouse. The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed. See attachment “Rooms to be Serviced”.

A. DAILY SERVICES: All daily services are to be performed Monday through Friday between the hours of 5:30 pm and 7:00 am as noted in SECTION 8: HOURS OF OPERATION and include the following:

1. Restrooms and Showers (01a):

· Clean and sanitize bathroom sinks, sink in Room #G104, toilets, urinals, partitions, door handles and push plates, and shower stalls;

· Clean and sanitize walls adjacent to and behind sinks, urinals, and toilets;

· Clean and sanitize shower rooms (including the shower stall, walls, and floor) in SO Pod 3 lower level (Room #G106) and in Warehouse lowest level (Room 105);

· Clean and sanitize sanitary napkin receptacles and replace liners;

· Sweep, mop, and sanitize tile floors;

· Clean and polish mirrors, dispensers, and chrome fixtures;

· Empty waste receptacles and remove trash;

· Spot clean all other surfaces and dust horizontal surfaces including tops of partitions and mirrors;

· Re-stock restroom supplies.

2. Floors (01a&b):

· Vacuum all carpeted hallways, corridors, and reception area;

· Spot vacuum carpeted office areas, office chairs, conference rooms, and elevator as needed;

· Remove all spots and stains from the carpet as they occur;

· Sweep and mop all hard surfaced floors (including stairs in Pod 3).

3. Glass – Front Entrance (01d):

· Clean all glass and windows at Pod 1 main entrance doors and vestibule (inside and outside);

· Clean/wipe/dust metal window frames and door frames at Pod 1 main entrance doors and vestibule (inside and outside).

4. Drinking Fountains (01e):

· Clean and sanitize all drinking fountains.

5. Trash Receptacles & Waste Baskets (01f):

· Empty trash container in the break room and replace liner;

· Remove all boxes, cans, papers, etc. marked “Trash”;

· Empty trash containers as needed in each office. Empty all trash containers in each office a minimum of three times per week (Monday, Wednesday, and Friday).

· Replace trash can liners in each office as needed. Replace all trash can liners in each office at minimum of once per week (Friday).

6. Conference Room (01g):

· Wash/wipe conference room tables.

7. Spot Cleaning (01h):

· Spot cleaning shall be performed as necessary throughout the SO and Warehouse to remove obvious dust, dirt, cobwebs, smudges, and stains from glass windows, doors, walls, cabinets, fixtures, floors, vents, flat surfaces, etc.

B. WEEKLY SERVICES: All weekly services are to be performed as scheduled and include the following:

1. Floors (02a):

· Vacuum ALL carpets.

2. Dusting (02b):

· Dust all dust catching surfaces (horizontal and vertical), including furniture, cabinets, fixtures, window ledges, doors, door hardware, door frames, office partitions, flat surfaces, and blinds.

3. Glass – Employees’ Entrance Between Pod 1 and Pod 3; (02c):

· Clean inside and outside of glass windows and doors at employees’ entrance

· Clean inside and outside of metal window frames and door frames at employees’ entrance.

4. Janitorial Closets (02d):

· Clean janitorial closets including walls, floors, mop sinks, and dusting.

5. Outside Areas (02e):

· Sweep exterior landings, steps, and sidewalks at front, side, and rear entrances of SO and Warehouse;

· Wipe down and empty ash receptacle at SO front entrance, employee’s entrance, and Warehouse.

C. MONTHLY SERVICES: All monthly services are to be performed as scheduled and include the following:

1. Floors (03a):

· Top coat and buff all tile floors.

2. Cloth Chairs (03b):

· Vacuum/clean all chairs with cloth cushions in the SO and Warehouse conference rooms;

· Remove spots and stains from cloth chairs in the SO and Warehouse conference rooms.

D. QUARTERLY SERVICES: All quarterly services are to be performed as scheduled and include the following:

1. Restrooms (04a):

· Thoroughly clean and sanitize ALL ceramic tile walls and wallboards.

2. Glass – Connecting Hallways (04b):

· Clean inside and outside of windows and window frames in connecting hallways (between Pods 1 & 2; between Pods 2 & 3; between Pods 1 & 3).

E. SEMI-ANNUAL SERVICES: All semi-annual services are to be performed as scheduled and include the following:

1. Glass – ALL Windows (05a):

· Clean all interior and exterior surfaces of windows and window frames.

2. Light Fixtures (05b):

· Clean all accessible components of ALL light fixtures, excluding the high light fixtures in the SO Pod 1 conference room.

3. Elevator Walls (05c):

· Clean/wash interior walls of the elevators;

· Wash elevator wall pads;

4. Air Registers, Grills, and Vents (05d):

· Clean all air registers, grills, and vent screens, including heater units in hallways and restrooms.

F. ANNUAL SERVICES: All annual services are to be performed as scheduled and include the following:

1. Floors (06a&b):

· Strip and refinish all hard surface floors to remove all marks, scuffs and stains;

· Shampoo ALL carpets.

G. SNOW REMOVAL (07a&b):

Remove all snow, sleet, and ice from pedestrian accesses of the Supervisor's Office (Exhibit A) and the Warehouse (Exhibit B). Snow shall be removed by 7:30 a.m. of each day of operation and then as necessary to maintain safety and accessibility. Snow shall be removed from the entire length and width of sidewalks, stairs, loading docks, ramps, and parking spaces designated for persons with disabilities. Snow shall be removed five feet out from stairs, docks, and ramps, three feet on either side of the curb stops, and between the ends of curb stops. Snow shall not be left in a pile at the end of the cleared areas.

Snow removal services shall be performed in the following sequence:

1. Sidewalk along employee parking lot No.1, including entrance between Pods 1 and 3, ramp, and loading dock. Snow shall be cleared from the upper loading dock and stairway, plus a three-foot wide path from the loading dock stairway to the stairs that lead from parking lot No.1 down to the service drive. Snow shall also be removed from the parking spaces designated for persons with disabilities in employee parking lot No. 1 and a 25’ x 40’ area in front of the upper loading dock (where the Forest Supervisor’s vehicle is parked).

2. Sidewalk along employee parking lot No. 2, including the stairway between the service drive and parking lot No. 1. A four-foot wide path shall be cleared leading directly from the sidewalk and stairway to the back door next to the lower loading dock. Snow shall be removed from the lower loading dock, stairway to the dock, and a four-foot wide path leading to the back door near the loading dock.

3. Sidewalk along parking lot No. 3, stairway to Pod 3, sidewalks around Pod 3, and stairway to door between Pods 2 and 3. Snow shall be removed from the stairway in the courtyard to Pod 1 and a four-foot wide path shall be cleared leading from stairway from Pod 1 through the courtyard to sidewalk that goes around Pod 3.

4. Sidewalks around visitor parking lots, including the sidewalk to the front entrance and flagpole of Pod 1 and the two visitor parking spaces designated for persons with disabilities.

5. The flagpole light and an area around the light shall be cleared of snow to allow proper illumination of the flag.

6. Sidewalks and stairs on the south side of the warehouse, the loading dock and stairs on the east end of the warehouse, and in front of the entrance doors on the north side of the warehouse. Snow shall also be removed from the warehouse parking space designated for persons with disabilities. (Refer to Exhibit B)

After the snow has been removed, sand and/or ice removal compound shall be applied to slippery/icy spots as needed on sidewalks and on parking spaces designated for persons with disabilities. Sand shall be removed from sidewalks, stairs, and loading docks weekly (weather permitting) and returned to the stockpile. Sand and ice removal compound shall not be swept onto the lawn or into the planting beds.

21. PERFORMANCE REQUIREMENTS STANDARDS:

Performance requirement standards are described in the Performance Requirements Standards Summary Tables (see pages 15 thru 22) for daily, weekly, monthly, quarterly, semi-annual and annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that non-conforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance, and will result in a pro-rated deduction being made to the contract price for each non-conforming or incomplete item identified during the monthly period of performance.

22. INSPECTION PROCEDURE:

Inspection of the office and warehouse buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Except as stated in the summary tables, services required by this contract are generally of such a nature that non-conforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance. Where possible, correction of deficiencies shall be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards.

Contractor shall turn in a daily checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform Government inspections.

Any Government personnel or visiting public may observe unacceptable services, incomplete work, and/or required services not performed and may contact the CO to communicate a complaint. Customer complaints will be substantiated by the CO for validity. Should the CO determine that the complaint is valid, the CO will inform the Contractor orally and in writing. Refer to the Performance Requirements Standards Summary Tables for remedy for non-conforming services. Unresolved disputes will be forwarded to the CO for determination.

Inspection/acceptance are further covered in 52.212-4 Contract Terms and Conditions—Commercial Items (SEP 2006) under (a) Inspection/Acceptance.

23. ACCEPTANCE

Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the Acceptable Quality Level (AQL) listed in the Performance Requirements Standard Summary Tables.

24. PAYMENT:

Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous months' service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items. For example: If November has 12 daily services, 5 weekly services, and 1 quarterly service due to be performed during that month, the cost for these services would be added together for the amount due for fully acceptable services completed. Payment will be determined on the services and frequencies, less any deductions for any non-conforming or unacceptable performance.

Deductions: Anytime the performance of services falls below the AQL, a deduction for services that cannot be re-performed or are performed late will be made based on the level of service provided for that month. If the performance AQL is 95% for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be reduced to the appropriate level of acceptable performance for service provided for that month.

For example: The daily rate to clean one restroom is $50.00 and there are 12 days in the month that services are to be provided. The total owed for that particular service for the month is $600.00. If the AQL is 95% and the performance level drops to 80% (the quality of service provided was unacceptable, or the service was not performed, more than two times during the month), the total due the Contactor for the month less the deductions is $480.00.

PERFORMANCE REQUIREMENTS STANDARD SUMMARY TABLES

Table 1: Daily Performance Requirements Standard Summary.

Tile floors and baseboards are clean and disinfected, free of dust, dirt, smudges, stains, debris and mopping residue. All floors are cleaned of excessive buildup. Spillage and spots are to be removed along with smears and stains. Spot cleaned areas shall blend in with the surrounding area.

All waste paper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized and can liners are replaced.

Restroom supplies such as toilet paper, paper towels, and liquid soap are fully stocked.

All daily services will be subject to visual checks by the CO.

Random Sampling of Check Lists turned in

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in a more stringent and additional inspections and/or deductions in payments.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the CO per calendar month. 95% AQL

Full payment will be received for acceptable work. If unacceptable work is identified, a deduction will be made.

Incentives/Disincentives:

+ full payment for acceptable work + less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service -poor evaluation on poor performance.

Floors – (01b&c)

b. All carpets shall be cleaned and free of obvious dirt and debris, and without obvious spots and stains. Spots and stains shall be cleaned as they occur and cleaned areas shall blend in with surrounding area.

c. All hard surface floors shall be maintained at an overall high level of luster, free of evidence of build-up or discoloration, marks, scuffs, and stains. All hard surface floors shall be spot buffed or top coated to remove dull spots, scratches, marks, scuffs and stains as they occur and spot buffed areas shall blend in with surrounding area.

All daily services will be subject to visual checks by the CO.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in a more stringent and additional inspections and/or deductions in payments.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the CO per calendar month. 95% AQL

Full payment will be received for acceptable work. If unacceptable work is identified, a deduction will be made.

Incentives/Disincentives:

+ full payment for acceptable work + less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service -poor evaluation on poor performance.

All daily services will be subject to visual checks by the CO.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in a more stringent and additional inspections and/or deductions in payments.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the CO per calendar month. 95% AQL

Full payment will be received for acceptable work. If unacceptable work is identified, a deduction will be made.

Incentives/Disincentives:

+ full payment for acceptable work + less stringent inspections for good performance + good evaluation for good performance

- Rework of unacceptable work

- Additional inspection for poor performance

- Deduction of payment percent for service -poor evaluation on poor performance.

Table 2: Weekly Performance Requirements Standard Summary.

All weekly services will be subject to visual checks by the CO.

Random Sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in a more stringent and additional inspections and/or deductions in payments.

All required services are performed and no more…