AG-64R4-S-17-0040__JANITOR_SOLICITATION.pdf

MARK TWAIN NATIONAL FOREST

401 FAIRGROUND ROAD

ROLLA, MO 65401

HOUSTON STATION

108 SOUTH SAM HOUSTON BLVD,

HOUSTON 483

AG-64R4-S-17-0040

HOUSTON JANITORIAL

ITEM METHOD OF PAY

NO. DESCRIPTION MEASUREMENT UNIT AMOUNT

1. Base Year: 7/1/2017 to 6/30/2018 Year Lump Sum $____________

2. Opt. Yr. 1: 7/1/2018 to 6/30/2019 Year Lump Sum $____________

3. Opt. Yr. 2: 7/1/2019 to 6/30/2020 Year Lump Sum $____________

4. Opt. Yr. 3: 7/1/2020 to 6/30/2021 Year Lump Sum $____________

5. Opt. Yr. 4: 7/1/2021 to 6/30/2022 Year Lump Sum $____________

5 Year total $____________

AG-64R4-S-17-0040

PART I—THE SCHEDULE -SUPPLIES OR SERVICES AND PRICES/COSTS

HOUSTON OFFICE

JANITORIAL SERVICE

ITEM METHOD OF PAY

NO. DESCRIPTION MEASUREMENT UNIT AMOUNT____

1. Base Year: 7/1/2017 to 6/30/2018 Year Lump Sum $____________

2. Opt. Yr. 1: 7/1/2018 to 6/30/2019 Year Lump Sum $____________

3. Opt. Yr. 2: 7/1/2019 to 6/30/2020 Year Lump Sum $____________

4. Opt. Yr. 3: 7/1/2020 to 6/30/2021 Year Lump Sum $____________

5. Opt. Yr. 4: 7/1/2021 to 6/30/2022 Year Lump Sum $____________

This contract includes the requirement for the Environmentally Preferable services of IPP electronic invoice processing.

Sustainable products and services means products and services, including construction, that—

(1) Meet statutory mandates for purchasing—

(i) Recycled content products designated by the U.S. Environmental Protection Agency (EPA) under the Comprehensive Procurement Guidelines;

(ii) Energy and water efficient products such as ENERGY STAR® certified and Federal Energy Management Program (FEMP)-designated products identified by EPA and the U.S. Department of Energy; and

(iii) Biobased content products meeting the content requirement of the U.S. Department of Agriculture under the BioPreferred® program;

(2) Are identified by EPA programs, including—

(i) Significant New Alternatives Policy (SNAP) chemicals or other alternatives to ozone-depleting substances, and products and services that minimize or eliminate, when feasible, the use, release, or emission of high global warming potential hydrofluorocarbons, such as by using reclaimed instead of virgin hydrofluorocarbons;

(ii) WaterSense® certified products and services (water efficient products);

(iii) Safer Choice Certified products (chemically intensive products that contain safer ingredients); and

(iv) SmartWay® Transport partners and SmartWay® products (fuel efficient products and services); or

(3) Are environmentally preferable products or services that—

(i) Meet or exceed specifications, standards, or labels recommended by EPA, (see https://www.epa.gov/greenerproducts)

AG-64R4-S-17-0040

HOUSTON JANITORIAL

https://www.epa.gov/greenerproducts

SECTION C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

HOUSTON MO

JANITORIAL SERVICES

1. LOCATION AND DESCRIPTION OF THE INSTALLATION:

The work is located at the Houston Ranger Station, Mark Twain National Forest, 108 South Sam Houston Blvd., Houston, Missouri 65483. The District complex consists of four building (lower building, upper building, fire shop, and warehouse bathroom). All areas combined total approximately 4,500 sq. ft.

The four building consists of: LOWER BUILDING - two floors UPPER BUILDING - two floors, basement breakroom and kitchen FIRE SHOP - one floor WAREHOUSE - bathroom only

2. SCOPE OF WORK:

This contract is to provide janitorial services within Government-owned facilities for a base period of one year – contract may be extended up to 4 additional option years ending June 30th, 2022. These specifications are intended to describe the requirements for janitorial services during this period.

Task and frequency schedules can be found in Section C. A formal site visit is not planned.

Interested parties are encouraged to contact Troy Crowe, 417-967-4194 to schedule a site visit.

3. BIOBASED PRODUCTS:

All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable, include the exclusive use of Biobased products. The Contractor shall utilize the greatest number of Biobased products available that meet applicable health and environment specifications. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contracting Officer

(CO).

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers.

All-purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer Carpet shampoo Floor finish Gum Remover Floor finish restorer Disinfectant sanitizer Floor sealer Extraction Fluid Furniture polish Floor stripper Glass cleaner Neutral cleaner (liquid) Grout Sealer Spot and stain remover Lime and scale remover (tub & tile cleaner) Air freshener including dispenser Liquid hand soap including dispenser Bathroom cleaner Stainless steel polish Brass polish/cleaner Toilet bowl cleaner Chrome polish/cleaner White board cleaner Cream cleaner Wood floor cleaner Solvent spotter Laundry detergent

For more information on Biobased program: http://www.biopreferred.gov To locate Biobased products: http://www.biopreferred.gov

AG-64R4-S-17-0040

HOUSTON JANITORIAL

http://www.biopreferred.gov/ http://www.biopreferred.gov/

4. PERFORMANCE

A. Normal duty hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding federal holidays.

Offices will be closed on federal holidays. Offices may be closed for other reasons, such as inclement weather and no janitorial services will be performed if offices are closed because of a holiday or other reasons. If a scheduled workday falls on a federal holiday or a day that the office is closed, janitorial services are to be performed the following day.

Janitorial services shall be performed two (2) days per week, on Tuesday and Thursday hours to begin at 5:00P.M. It is the Contractor's responsibility to notify the COR of inability to perform duties on any particular day. The COR is to be notified prior to 3:00 P.M. on that day. This situation should not occur over two times per month. Anything in excess of this is grounds for default of contract.

B. Housekeeping inspection will be conducted randomly by the government on –site Contracting Officers Representative (COR). The Contractor or his/her designated management representative will notify the COR of any situations that may arise that prevent the Contractor from accomplishing required tasks.

C. Contractor is required to complete “Attachment C: Task Completion Checklist” Daily as tasks are completed. This checklist must remain onsite and be available to the COR at all times as an inspection tool. The completed checklist will be turned in weekly to the COR.

5. GOVERNMENT-FURNISHED PROPERTY

The Government shall deliver to the Contractor the following listed materials, supplies, property, or services (hereinafter referred to as “Government-furnished property”) at the places and times specified below. The Contractor shall be liable for all loss or damage of such delivered Government-furnished property until completion and final acceptance of work required under this contract and shall replace all components in equal. If the Government fails to make timely delivery of such Government-furnished property suitable for its intended use, upon written request from the Contractor, the Contracting Officer shall make an equitable adjustment of contract delivery or performance dates or contract price, or both, pursuant to the “Changes” clause of the general provisions of this contract.

Government-furnished property shall consist of:

A. Storage space in Government–owned buildings for storage of the supplies and equipment to be used in the performance of the work.

B. Electrical power at existing power outlets for the Contractor’s use to operate such equipment as is necessary in the performance of work.

C. All consumables: Toilet tissue, hand soap, paper towels, trash liners and dispensers.

D. Warm and cold water at existing faucets.

6. CONTRACTOR’S RESPONSIBILITIES

In addition to assuming complete responsibility for satisfactorily managing and performing a cleaning program for the Government-owned facility as described in the following sections, the Contractor shall meet the following obligations:

A. Ensuring that adequate numbers of trained personnel are available to perform the services as specified here in, on a daily basis with no workday missed.

B. Inform the Contracting Officer, or his/her designated representative, any problem that may arise beyond the scope of this contract.

C. Using all equipment and cleaning products appropriately according to manufacturer’s instructions.

AG-64R4-S-17-0040

D. Providing adequate advance notice when using products that may produce noxious fumes or when performing work that would impact daily operations.

E. Supply all custodial equipment required to properly carry out the specifications of this contract.

F. At all times, maintaining building security by relocking doors that were locked, prohibiting unauthorized entrance to building, and reporting any suspicious persons or items.

G. Within 30 days of contract award, the contractor shall submit for approval, a schedule of weekly, monthly, and annual tasks.

7. QUALIFICATIONS OF CONTRACTOR’S PERSONNEL

The personnel employed by the contractor shall be capable employees, qualified in custodial-type work.

The building shall be fully staffed beginning the first day of work under the contract; and at any time not less than 75% of the staff shall be trained and experienced in custodial-type work. “Experienced personnel” are those who exhibit the capability of operating with a minimum of supervision. The remainder of the staff shall be fully trained and qualified within 30 calendar days after the initial starting date. Contractor shall designate an employee to be primary contact for COR and cleaning staff during scheduled shift.

8. TASKS & FREQUENCY:

Cleaning Services: The contractor shall accomplish all cleaning tasks each day that work is performed (unless otherwise specified) to meet the requirements of this PWS. Perform basic cleaning services in an efficient and well-organized manner. Dust offices including furniture, chairs and legs, display cabinets, tops of bathroom partitions, pictures, blinds, window sills, ledges, door jams and all other surfaces weekly with a treated dust cloth or feather duster. Contractor does not dust or clean computer equipment, computer screens or keyboards. Tops of printers, copiers, and other obvious pieces may be gently dusted.

Personal articles, papers, or plants shall not be moved in order to dust. Contractor should dust around them. The contractor personnel shall remove all cleaning supplies, equipment and turn off the lights and water before vacating the room.

Maintain Hardwood, Concrete, Tiled and Linoleum Floors: All floors shall be swept, dust mopped, and damp mopped daily. The floors shall be free from dirt, debris, dust, scuffmarks, heel marks, stains, discoloration, and other foreign matter. Hardwood floors shall be damp mopped with manufacturer-approved cleaners for hardwood flooring. The baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, and trash receptacles.

Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall return to their original position.

Vacuum Carpets & Floor Mats: Vacuum carpeted areas with an electric vacuum cleaner daily. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. All spots shall be removed by carpet manufacturer's approved methods as soon as possible. All tears, bums, and unraveling of carpets shall be brought to the attention of the COR. The contractor shall vacuum and clean interior and exterior floor mats (regardless of type). Soil and moisture underneath mats shall be removed and mats returned to their original location.

Remove Trash: All trash to include large trash bags and identified boxes shall be collected each work day and removed to an outside location designated by the COR. All trash containers shall be returned to their original location. Any soiled or tom plastic trash receptacle liners shall be replaced. Trash containers shall be left clean, free of foreign matter, and free of odors.

AG-64R4-S-17-0040

General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

Clean Hot/Cold Water Dispensers: Clean and disinfect all water dispensers daily with appropriate and separate cleaning solution/material.

Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards and any other items composed of glass at least twice monthly. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

Dusting and Removal of Cobwebs (As needed): Dust empty areas, hallways, display cabinets, tops of partitions and file cabinets and doorways as needed. Remove all cobwebs around windows, ceilings, and baseboards.

RESTROOM CLEANING SERVICES

Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, mirrors, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. Clean all furniture to include chairs, tables and any other items placed in the restroom. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. All other tile surfaces (baseboards and walls) will be cleaned with appropriate cleaning materials that will remove all dirt and stains from surfaces and grouted areas. Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished. Wash partitions as least once a month.

Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, or any other foreign matter. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be moved to sweep and damp mop underneath. Floors shall be scrubbed as necessary to maintain sanitary conditions and a clean, uniform appearance. Floors will be swept, mopped, and disinfected with appropriate cleaning material that removes all dirt, debris, and stains from tile surface and grouted areas.

Cleaners used will not be abrasive and will not damage tile, rubber, or hardwood floors.

De-scale Sinks and Toilet Fixtures: De-scaling shall be performed as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Wash and sanitize all water closets, seats, and urinals. No rust or encrustation shall remain. Wash and disinfect all lavatory fixtures

Trash Cans: Empty trash cans and replace liners each work day. The trash cans shall be washed and disinfected as needed.

Stock Restroom Supplies: The contractor shall ensure restrooms are stocked sufficiently so that supplies, including soap, do not run out. Supplies shall be stored in designated areas. Two rolls of toilet paper are required to be available for each toilet. Paper towel dispensers shall be filled at all times.

CLEANING MATERIALS USED IN RESTROOMS WILL NOT BE USED IN ANY OTHER AREA

BREAK ROOM/CONFERENCE ROOM CLEANING SERVICES

Floors: Floors shall be swept and wet mopped as needed.

Trash Cans: Empty trash cans and replace liners each work day. The trash cans shall be washed and disinfected as needed.

Paper Towel Dispenser: The paper towel dispenser shall be filled on each cleaning day.

Kitchen Area: Clean countertop, sink, microwave, tables, and outside of refrigerator. Dirty dishes in the sink are NOT to be cleaned by the Contractor's personnel.

PERIODIC CLEANING SERVICES

Trash containers: Trash cans shall be washed and disinfected as needed but no less than once every three

(3) months.

Window cleaning: Clean all accessible exterior and interior windows once during the contract period at a time specified by the COR. Cleaned windows shall be free of water and/or dirt.

Blind cleaning: all blinds shall be dusted thoroughly once during the contract period.

Shampoo carpets: Carpets shall be shampooed twice during the contract period (twice yearly)

9. PREWORK CONFERENCE: Prior to commencement of work, the Contractor shall arrange a meeting with the Contracting Officer to discuss the contract terms and work performance requirements. At this time, the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/supervisor and their responsibilities.

10. CONTRACTOR REPRESENTATIVE: The Contractor shall provide a contract representative for the performance of the work specified in this contract. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the Contracting Officer. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor’s representative and alternate(s) must be able to read, write, speak, and understand English.

11. CONDUCT: The Contractor or his/her employees are prohibited from disturbing papers on desks, opening desk drawers or cabinets, or using telephones, computers or other office equipment. A telephone may be used in the case of an emergency.

The Contractor is prohibited from smoking in the buildings. Smoking is allowed only in designated smoking areas.

The Contracting Officer may, in writing, require the Contractor to remove from the job any employee the Government deems incompetent, careless, or otherwise objectionable, or for theft, possessions and/or removal of materials, supplies, equipment, or any other Government – owned property.

12. HOURS OF OPERATION:

All janitorial services shall be performed between the hours of 5:00 PM and 9:00 PM Monday through Friday, except legal holidays and days when the office is closed due to weather or other unforeseen circumstances. The contractor will be responsible for maintaining building security during the hours the building is occupied due to Contractor operations.

13. SAFETY:

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO for approval a written Accident Prevention Program. At minimum, the Accident Prevention Program should include the following:

A. The name of the responsible supervisor or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use each product, and Material Safety Data Sheets (MSDS) for each of these products;

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work;

D. Personal Protective Equipment required;

E. Training schedule;

F. Safety meeting schedule; and G. An Emergency Response Plan: including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire, and/or police response.

14. FIRE PREVENTION AND SECURITY:

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance this contract.

A. Fire Prevention: The Contractor shall, at all times, keep janitor closets neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters. Trash shall not be stored in the janitor closets.

Smoking is prohibited inside the building. Smoking is allowed in designated area only.

B. Building Security: The Contractor shall protect Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage.

The Contractor and his/her employees shall check all windows and doors to make sure they are locked on leaving the premises and inform the Contracting Officer when they are found open.

Doors shall not be propped open during contract operations.

The Contractor shall announce their arrival and departure to employees who may be occupying the building. Doors shall be left locked unless otherwise instructed.

The Contractor shall ensure that all keys issued by the Government and combinations are kept secure and not used by unauthorized persons. Government-issued keys shall not be duplicated.

The Contractor shall reimburse the Government for replacement of locks or re-keying as a result of Contractor loss or negligence.

Only the Contractor’s employees are allowed in the building or on the job site. The Contractor is prohibited from opening locked areas to permit entrance of persons other than the Contractor’s employees.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers or equipment on desks or bulletin boards, open drawers or cabinets, use computers or faxes, or use telephones provided for Government use, except in the case of an emergency.

No trash, equipment or furniture shall be removed from the trashcans or dumpster for personal use.

15. WORK REQUIREMENTS:

Items of work as listed on the Scheduled Cleaning shall be considered as separate operations and shall not be accomplished concurrently.

All furniture and furnishings shall be stored in their proper place after operations of each shift have been performed. All locked space shall be properly secured and relocked immediately upon completion of service.

16. CIRCUMSTANCES TO BE REPORTED:

The Contractor shall report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of work and/or create unhealthy or hazardous conditions. The Contractor shall report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, and suspicious persons.

17. CONSERVATION OF UTILITIES:

Upon completion of work in each building upon, the Contractor shall ensure that all lights are off (except emergency lighting), no smoldering, smoking, or burning materials are left in ash containers or trash receptacles, and all windows and entrance doors are closed and locked.

18. LOST AND FOUND PROPERTY:

It is the responsibility of the Contractor to ensure all articles of possible personal or monetary value found by the Contractor are turned in to the CO.

19. FEDERAL HOLIDAYS:

Except as noted in the Schedule of Work or Hours of Operation, work will not be required on the following federal government holidays, nor on holidays observed in lieu thereof:

New Year's Day Martin Luther King Jr. Day Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas

20. UNFORESEEN BUILDING CLOSURES:

When an unforeseen building closure occurs on a regularly scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

B. To forego the work and reduce payment due to the Contractor accordingly for work not performed.

21. SUBCONTRACTING:

The Government reserves the right to approve or disapprove any subcontractors selected. The Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts. The Contractor's request for approval shall be in writing (form SF-1413) and include the specific work to be accomplished by the subcontractor.

22. CONTRACTOR SUBMITTALS:

The following shall be submitted to the CO for approval prior to the commencement of work to be performed under this contract:

A. Accident Prevention Program – A written Accident Prevention Program (see 13. SAFETY) must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract.

B. Quality Control Program - The Contractor shall institute a complete Quality Control Program (QCP) to ensure the requirements of this contract are provided as specified. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or his/her representative. A written Quality Control Program must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum the QCP should include:

1. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

2. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

3. A file system to maintain record/documentation of inspections conducted and corrective actions taken. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

C. Cleaning Operations and Stewardship Plan - The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted to the Government at least 10 days prior to commencement of work and will be incorporated into the resultant contract. At minimum, the Cleaning Operations and Stewardship Plan must also include:

1. A list of biobased products proposed to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper

AG-64R4-S-17-0040

operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The Cleaning Operations and Stewardship Plan must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

D. Affirmative Procurement Program - The Contractor shall develop and implement a comprehensive Affirmative Procurement Program for the purchase and use of Sustainable products and services to the maximum extent possible. The Affirmative Procurement Program shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines published by EPA with respect to recovered materials products. The Affirmative Procurement Program shall be updated as necessary to accommodate all revisions to the Comprehensive Procurement Guidelines.

2. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to SAM annually.

E. MSDS Sheets and Cleaning Product Information – The Contractor must submit a list of material and products to be used in the performance of work under the terms of this contract. The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose or use of each of the materials listed. A Material Safety Data Sheet (MSDS) for each product and material listed must also be provided.

F. Personnel – Provide and keep current a written list of the names of all Contractors’ employees performing services under this contract and their work schedules.

23. DEFINITIONS

ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

BIWEEKLY SERVICE – Service is performed twice per week.

DEFECTIVE SERVICE. A unit of service which contains one or more defects, or nonconformance with specified requirements.

CONTRACTING OFFICER (CO) – A Government personnel with the authority to bind the government in a contract.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

CUSTOMER FEEDBACK – Customer feedback is firsthand information from the actual users of the service.

GOVERNMENT INSPECTOR. A Government person responsible for surveillance of contractor performance.

PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

QUALITY CONTROL. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

QUALITY CONTROL PLAN (QCP) – A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service.

RANDOM SAMPLING. A sampling method in which each service output in a unit has an equal chance of being selected.

24. PERFORMANCE REQUIREMENTS STANDARDS:

Performance requirement standards are described in attachment: “Task Completion Checklist”. The Contractor is expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan.

25. INSPECTION PROCEDURE:

Inspection to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Correction of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards.

Contractor shall turn in daily inspection checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform Government inspections.

Any Government personnel or visiting public may observe unacceptable services, incomplete work, and/or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing.

AG-64R4-S-17-0040

Refer to the Performance Requirements Standards Summary Tables for remedy for non-conforming services. Unresolved disputes will be forwarded to the CO for determination.

Inspection/acceptance are further covered in 52.212-4 Contract Terms and Conditions—Commercial Items (JAN 2017) under (a) Inspection/Acceptance.

26. ACCEPTANCE

Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the Acceptable Quality Level (AQL) listed in the Performance Requirements Standard Summary Tables.

27. PAYMENT:

Payment will be made monthly for work meeting or exceeding the AQL completed and accepted by the Government covering the previous months' service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items.

Payment will be determined on the services and frequencies, less any deductions for any non-conforming or unacceptable performance.

Deductions – Anytime the performance of services falls below the AQL, a deduction for services that cannot be re-performed or are performed late will be made based on the level of service provided for that month. If the performance AQL is 95% for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be reduced to the appropriate level of acceptable performance for service provided for that month.

28. PERFORMANCE REQUIREMENTS STANDARD SUMMARY TABLES

Describes the minimum acceptable levels of service required for each task as referenced.

Performance Work Statement Task Section Performance Thresholds Basic Cleaning Services 5.2.1 No more than three periodic inspection defects or 2 validated customer complaints per month Restroom Cleaning Services 5.2.2 No more than two periodic inspection defects or

2 validated customer complaints per month Break Room/Conference Room Cleaning Services

5.2.3 No more than two periodic inspection defects or

2 validated customer complaints per month

Periodic Cleaning Services 5.2.4 No more than one periodic inspection defect or 2 validated customer complaints per month

Scheduling 5.7 Schedules are followed and updated as required.

Major deficiencies may result in termination.

Contractors Quality Control Plan 5.10 Checklists are completed. Contractor has properly documented inspections, deficiencies, and corrective actions. Contractor has complied with all aspects of their Quality Control Plan.

Major deficiencies may result in termination.

Materials Approval 4.1 All products used will be submitted to the COR, includes updated or change of products.

Major deficiencies may result in termination.

TASK

CHECK IF

ACCEPTABLE

CHECK IF NOT

IN CONFORMANCE

BASIC CLEANING SERVICES:

Maintain hardwood , concrete, tiled, and linoleum floors

Vacuum carpets and floor mats

Remove trash each work day

General spot cleaning

Clean interior glass/mirrors

Dust/remove cobwebs

RESTROOM CLEANING SERVICES:

Clean and disinfect

Sweep and mop floors

De-scale sinks and toilet fixtures

Remove trash each work day

Stock restroom supplies

BREAK/CONFERENCE ROOM CLEANING

SERVICES (Upper Buildin2):

Maintain floors

Remove trash each work day

PERIODIC SERVICES:

Annual outside window cleaning

Wash and disinfect trash cans

QUALITY CONTROL PLAN:

Contractor following QCP

COMMENTS:

Contractor's Signature: Date:

COR's Signature: Date:

COR INSPECTION QUALITY ASSURANCE CHECKLIST

QUALITY ASSURANCE SURVEILLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) has been developed pursuant to the requirements of the Performance Work Statement (PWS) in this contract. This plan sets forth procedures and guidelines that will be used in evaluating the technical performance of the contractor.

A. PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

Define the roles and responsibilities of participating government officials and the contractor;

Identify the types of work to be performed and the inspections to be performed to validate adequacy;

Describe the evaluation methods that will be employed by the government in assessing the contractor's inspection program and performance to the quality/performance standards required for each task;

Provide copies of the contractor's inspection records and Government quality assurance monitoring forms that will be used by the government in documenting and evaluating the contractor's performance;

Describe the process of performance documentation.

The contractor is responsible for performing inspection services pursuant to the inspection clause and for providing and maintaining the inspection forms, approved by the government, to perform the contractor's inspection services. The contractor has represented themselves, to be responsible for meeting the prescribed quality/performance standards in the statement of work.

B. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

The following government officials will participate in assessing the quality of the contractor's performance. Their roles and responsibilities are described as follows:

The Contracting Officer's Representatives' (COR's) responsibilities will be listed on their designations and may include the following: monitoring, assessing, recording, and reporting on the technical performance of the contractor on the schedule of inspections submitted by the contractor and approved by the government, witnessing the contractor's performance of the inspections performed by the contractor or will evaluating the contractor's inspection results as to documented findings relative to meeting the standards for each task/subtask within the statement of work, and primary responsibility for completing quality assurance monitoring forms which will be used to document the inspection and evaluation of the contractor's work performance.

The Contracting Officer (CO) will have overall responsibility for overseeing the contractor's performance and for the day-to-day monitoring of the contractor's performance in the areas of contract compliance, contract administration, cost control, and property control; reviewing the COR's assessment of the contractor's performance; and resolving all differences between the COR's and the contractor's version.

C. TYPES OF WORK TO BE PERFORMED/SCHEDULE O F INSPECTIONS

This contract calls for the contractor to perform all work referenced in accordance to PERFORMANCE TASKS of Performance Work Statement in this contract and for COR to perform inspections on a minimum weekly basis, where work is performed.

D. METHODS O F GOVERNMENT SURVEILLANCE

The government COR will perform periodic, independent inspections. The contractor shall be required to rework/repair or replace any work that does not meet the performance requirements of the contract.

E. QUALITY ASSURANCE (QA) FORMS AND REPORT

1. The COR will use a quality assurance monitoring form to document and evaluate the contractor's performance under the contract. This can consist of a Form, a Memo for record or an entry in a daily or weekly diary. The form when completed will document the COR's understanding of what the contractor was supposed to do, what was actually done, and the impact or consequences of what was done. The documentation will also identify the additional steps required of the contractor if there is a nonconformance.

2. The COR will judge each event in accordance with the performance standards and performance requirements stated in Section VII - PERFORMANCE REQUIREMENTS/QUALITY/QUALITY ASSURANCE SURVEILLANCE PLAN stated in the contract.

3. The COR must substantiate all tasks which he judges to be indicative of "unacceptable" performance.

Performance at the "acceptable" level is expected and need not be substantiated.

4. The contractor shall furnish (weekly, at a minimum) to the COR copies of all inspection forms generated by the contractor witnessing inspections performed. The COR will forward copies of all completed QA monitoring forms to the CO and contractor inspection records prior to processing payments. The contractor is required to respond in writing to any negative QA monitoring form(s) within 5 working days after receipt of the form(s).

F. ANALYSIS O F SURVEILLANCE RESULTS

I. The CO will review each QA monitoring form prepared by the COR. When appropriate, the CO may investigate the event further to determine if all the facts and circumstances surrounding the event were considered in the COR's opinion outlined on the forms. The CO will immediately discuss every event receiving a substandard rating on the forms. The CO will immediately discuss every event receiving a substandard rating with the contractor to assure that corrective action is promptly initiated.

2. Upon completion of the contract/task order the COR will conduct a performance evaluation of the contractor using the results documented as above and provide to the CO for further action.

SECTION D -- PACKAGING AND MARKING

{No clauses in this section.}

SECTION E -- INSPECTION AND ACCEPTANCE

52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

HTTPS://WWW.ACQUISITION.GOV/FAR/

52.246-1 Contractor Inspection Requirements (Apr 1984) https://www.acquisition.gov/FAR/

SECTION F -- DELIVERIES OR PERFORMANCE

FAR 52.252-2 Clauses Incorporated by Reference (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

HTTPS://WWW.ACQUISITION.GOV/FAR/

AGAR 452.211-74 Period of Performance (FEB 1988) The period of performance of this contract is from July 1, 2017 – June 30, 2018. This period includes the base year plus three (4) option years.

SECTION G -- CONTRACT ADMINISTRATION DATA

AGAR 452.215-73 Post Award Conference (NOV 1996) A post award conference with the successful offeror is required. It will be scheduled within 10 days after the date of contract award. The conference will be held at the USDA Forest Service Office, 108 South Sam Houston Blvd., Houston, Missouri 65483.

52.242-17 Government Delay of Work (APR 1984) 52.245-1 Government Property (APR 2012) Administration Data

1. Changes: The Contracting Officer is the only person authorized to approve changes in any of the requirements under this contract and notwithstanding any provisions contained elsewhere in this contract the said authority remains solely with the Contracting Officer.

In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof.

2. Unauthorized Instructions from Government or Other Personnel: The Contractor shall not accept instructions issued by any person employed by the U.S. Government or otherwise other than the Contracting Officer, or the authorized representative of the Contracting Officer acting within the limits of his/her authority.

INVOICES – Contractor will register and process invoices through www.ipp.gov.

Payment will be processed utilizing direct deposit, in arrears, upon submission of a complete invoice by the Contractor and upon verification of acceptance of work performed for that period by the COR.

Contracting Officer (CO) David Easter USDA Forest Service 1992 Folwell Ave St. Paul, MN 55108 651-649-5236 email: dceaster@fs.fed.us Contracting Officer’s Representative (COR) Troy Crowe USDA Forest Service 108 South Sam Houston Blvd., Houston, Missouri 65483.

Houston, Missouri 65483 417-967-4194. Email: tecrowe@fs.fed.us

The awarded Contractor will receive a letter of designation that includes the Contracting Officer Representative’s delegated authorities under this contract.

https://www.acquisition.gov/FAR/ http://www.ipp.gov/ mailto:tecrowe@fs.fed.us

SECTION H--SPECIAL CONTRACT REQUIREMENTS

{No clauses in this section.}

SECTION I--CONTRACT CLAUSES

FAR 52.252-2 Clauses Incorporated by Reference (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

HTTPS://WWW.ACQUISITION.GOV/FAR/

52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011)

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD- 12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

(d) The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the subcontractor’s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.

FAR 52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE (OCT 2016)

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (JAN 2017)

Invoice Processing Platform NOTE: The paragraph below replaces the paper invoice copies requirement referenced on FAR 52.212-4

(g) invoices.

The "Submit Invoice-to" address for USDA orders is the Department of Treasury's Invoice Processing Platform (IPP). The contractor must follow the instructions on how to register and submit invoices via IPP as prescribed in the previous communications from USDA and Treasury. All invoices are to be submitted via the electronic Invoice Processing Platform. This is a mandatory requirement initiated by the U.S. Department of Treasury and you can find more information at this website https://www.ipp.gov/index.htm. Please make sure that your company has registered at https://www.ipp.gov/vendors/enrollment-vendors.htm to establish your account.

https://www.acquisition.gov/FAR/ https://www.ipp.gov/index.htm https://www.ipp.gov/vendors/enrollment-vendors.htm

52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders—Commercial Items (JAN 2017)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004)(Public Laws 108-

77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the

Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C.

3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery

Contracts (Oct 2016) (Pub. L.