ATTACHMENT_1_-_Statement_of_Work.doc

AG-4670-S-16-0210

ATTACHMENT 1

STATEMENT OF WORK

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, supplies, equipment, and labor necessary to ensure that custodial services are performed at the Francis Marion Ranger District Office, 2967 Steed Creek Road, Huger, SC 29450 in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms in order to meet the requirements of this Performance Work Statement (PWS). Minimum cleaning frequencies are established in Custodial Workload Standards, Appendix A, page 8. Facility cleaning levels and estimated square footages are established in Appendix B, page 9, Estimated Square Footages and Cleaning Level. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, instructions, and commercial best practices including FAR Part 23.1, Sustainable Acquisition Policy, where possible. Contractors interested in this project must have a business office within a 50 mile radius of the work site.

1.1 Definitions:

1.1.1 Technical. As used throughout this contract, the following terms shall have the meaning set forth below.

1.1.1.1. Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

1.1.1.2. Sustainable acquisitions. Products that are energy-efficient, water-efficient, biobased, environmentally preferable, non-ozone depleting, and products made with recovered material.

1.1.1.3. Contracting Officer (CO). The Contracting Officer is the person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

1.1.1.4. Contracting Officer's Representative (COR). A foreman or superintendent assigned by the Contracting Officer to oversee adherence and completion of the requirements within the contract.

1.1.1.5. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

1.1.1.6. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

1.2 Facility Cleaning Services:

1.2.1 Non-Carpeted Floors (Vinyl Tile (all surfaces requiring finish/buffing, etc), Ceramic Tile, and Concrete (all surfaces NOT requiring finishing/buffing, etc..). Floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean and free of finish buildup subject to age and ordinary wear. Floor finish/seals shall only be used on floor surfaces requiring such application. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Entrance ways shall be swept and any standing trash removed, trash cans emptied with liners replaced.

1.2.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Efficient vacuum cleaners shall offer high airflow, high efficiency filtration for more effective soil removal and may either be upright vacuum cleaners with beater bars or back pack style based on best practices. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Contracting Officer Representative (COR). Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Baseboards, corners and wall floor edges shall be free of dust, webs and all soils.

1.2.3 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.2.4 All Trash Cans. Contractor shall empty all trash cans when 1/3 or more full or when there is evidence of food or other type waste. The Contractor shall collect and dispose of all trash in receptacle located outside on the property. Liners shall be replaced as needed and trash cans shall be washed/dried when soiled (not to exceed monthly service).

1.3. Clean and Disinfect Restrooms and Mud Room. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, doors, walls, partitions, stalls, stall doors, entry doors, walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Ceiling vents shall be dusted to maintain dust free appearance.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio-accumulative and Toxic (PBT) chemicals. Any materials containing one of these banned substances will not be allowed on site.

1.3.1 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue. Damaged or missing grout shall be reported promptly to the COR. Care shall be used when scrubbing surfaces not to damage floor surface. VCT (Vinyl Composite Tiles) or other surfaces requiring seal/finish shall be stripped/scrubbed and maintained with appropriate finish. Ceramic tile surfaces shall not have any finish applied.

1.3.2 Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas provided by COR. Extra paper supplies may only be left out at the discretion of the COR.

1.3.3 Drinking Fountains. Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.3.4 Kitchen and eating area. Kitchen floors, tables, chairs, sink, microwave, and other equipment shall be cleaned with a disinfectant product that will not harm surfaces. Floors, walls, and baseboard will be maintained in accordance with item 1.1 Facility Cleaning Service.

1.4 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.4.1 Periodic Floor Maintenance. Ceramic tile and other floor surfaces with grout lines shall have a uniform, clean appearance without streaks, swirl marks, detergent residue or any evidence of soil, stain, film or standing water subject to age and ordinary wear and tear. Ceramic tile and other surfaces with grout lines shall not have floor finish applied and shall be safe to walk on. All edges/corners of all hard floor surfaces shall be clean and free of soil and finish build up.

1.4.2 Interim and Periodic Carpet Restorative Cleaning. Carpets shall be cleaned in order to remove embedded soil from carpet fibers. Interim cleaning and deep cleaning shall be employed using effective techniques and/or methods to address soil suspension, soil extraction and drying. After cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards. Chairs, trash receptacles, and other easily moveable items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.4.3 Dusting. Contractor will not remove or relocate any items left on personal desks. Tables, chairs, copy and printer equipment, front desk, or desks that have no items left out shall be dusted with a cleaner to protect finish and remove finger prints and/or debris without scratching surfaces. Window blinds shall be dusted, at least monthly, to remove dust and debris from blinds. Baseboards, light fixtures, counters, and displays will be dusted as necessary or at least once monthly.

1.4.4 Windows. The interior windows shall be cleaned and wiped as needed but no less than monthly. All finger print and smudges shall be removed using a squeeze or a type of product to protect glass from damage or scratches.

1.5 Contractor Furnished Supplies.

Cleaning supplies: Appropriate cleaning supplies to adequately and professionally complete the cleaning as outlined in the Statement of Work.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply, Junior Jumbo or High Density based on unit being stocked.

Paper Towels: Bi-Fold, Tri-Fold, Roll, Dispenser type based on unit being stocked.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials based on established guidelines for content.

Any Other Product: Any other product not listed that is required to complete janitorial services.

1.6 Miscellaneous Requirements

· Report fire hazards, conditions, and items in need of repair to the Facility Manager.

· Turn in lost and found articles to the COR noting where and when found.

· The Contractor shall notify the COR of any conditions that may interrupt or delay performance under this PWS such as locked offices/facilities, occupied rooms, adverse weather condition, and/or any other conditions. Refusal of entry by tenant shall be documented and excuses Contractor from servicing that area for that cleaning cycle only. Repeated refusal should be brought to the attention of Facility Manager.

· Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2.0 Government Furnished Property And Services

2.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

2.2 Government Furnished Supplies and Equipment. None unless identified in writing.

2.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

2.3.1 Utility Conservation. The Contractor shall adhere to all facility utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that minimize waste of utilities.

2.4 Refuse Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or refuse generated from accomplishment of services detailed in this PWS. The contractor shall adhere to prescribed recycling programs.

3. General Information

3.1 Hours of Operation. The contractor shall perform the services required under this contract during normal working hours. The contractor is not required to perform services on Federal Holidays. Hours of operation are Monday – Friday, 8:00 am to 4:30 pm. The Contractor may find it necessary to deviate from the normal hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

Facility

Number

3.2 Federal Holidays.

New Year’s Day - 1 January

Martin Luther King Day - 3rd Monday in January

Washington’s Birthday - 3rd Monday in February

Memorial Day - last Monday in May

Independence Day - 4 July

Labor Day - 1st Monday in September

Columbus Day - 2nd Monday in October

Veteran’s Day - 11 November

Thanksgiving Day - 4th Thursday in November

Christmas Day - 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

3.3 Facility Closures. Work scheduled but not accomplished because of facility closure due to weather, or actual alert, will be accomplished as soon as possible after reopening the facility.

3.4 Schedules. The contractor shall submit an annual schedule for services described in PWS paragraphs 1.1.1, 1.1.2, 1.1.3, and Appendices A and B to the Contracting Officer for approval at the pre-performance conference, identifying areas number in numerical order, and approximate time cleaning will occur. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS, minimum frequencies listed in Appendix A and with the COR as appropriate. This second work schedule shall be submitted to the Contracting Officer for approval within 10 days after the first contract month period and shall be known as the Daily Cleaning Frequency Schedule (DCFS). The contractor shall provide the CFS to the COR and not deviate from the approved schedule without prior approval from the Contracting Officer or Contracting Officer's Representative. Any permanent changes to the DCFS must be submitted 10 days before implementation and receive Contracting Officer approval before the Government will allow the proposed changes. The COR’s contact information will be provided to the Contractor at the pre-performance meeting.

3.5 Biobased/Biopreffered Products

The Contractor shall utilize the percentage of sustainable materials for this contract as proposed on their proposal. The biobased supplies and materials shall be of a type and quality that conform to applicable federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR). The following biobased products may be used in this contract (this list is not all inclusive): all-purpose cleaners, degreasers/cleaners, deodorizers, floor finishers, disinfectant sanitizers, glass cleaners, and bathroom cleaners). USDA’s BioPreferred program can be found at www.biopreferred.gov.

3.6 Mandatory Sources of Supply or Service Requirement

Certain supplies to be provided under this contract must use mandatory sources (FAR 52.208-9). One of the mandatory sources for Bio-Based and Bio-Preferred products can be found at the GSA Bio-Preferred website: www.gsa.gov/portal/content/105368.

3.7 Payment

Payment will be made monthly in arrears for work satisfactorily completed upon receipt of an invoice via the Invoice Processing Platform (IPP) located at www.ipp.gov. If you have an existing IPP user name and password from any federal agency that uses IPP, you may use them to invoice for this contract; log on and search for this contract number. If you have never had an IPP user name or password, upon signing this contract, USDA will email your user name and the Dept. of Treasury will email your password.

Final payment will be withheld until contractor removes equipment and returns all Forest Service provided equipment and material. All payments are NET 30 days; invoices will be paid to the contractor’s financial institution the 30th day after the designated billing office received a proper invoice.

APPENDIX A - Custodial Service Workload Standards

CUSTODIAL SERVICES WORKLOAD STANDARDS

Francis Marion National Forest Main Office Offices, Lobbies, Conference Rooms, Facility Waiting Areas

- RESUPPLY REST ROOMS

- CLEAN DRINKING FOUNTAIN

- CLEAN WALLS/PARTITIONS

- SWEEP/DAMP MOP FLOORS

- CLEAN/DISINFECT REST ROOMS

- DESCALE TOILETS & URINALS

- REMOVE TRASH

APPENDIX B - Estimated Square Footages and Cleaning Level Main Office Building

Facility/

Office No.

Address/

Area

SF

Concrete SF Total Cleaned SF per Facility

Building