ADDENDUM No 1 - INCIDENT RESPONSE MANAGEMENT SYSTEM.pdf
PDF 89 KB Posted
- Attached to
- RFP - Incident Response Management System State and local contract opportunity
- Solicitation number
- PW09222025
- Issued by
- Ventura County, California
About this file
This document is Addendum No. 1 for an Incident Response Management System (IRMS) Request for Proposal (RFP) issued by a city on September 22, 2025. The bid date remains unchanged, scheduled for Thursday, October 9, 2025 at 3:00 PM. The addendum provides clarifications to three key questions from potential vendors regarding the IRMS project. The bid requires vendors to sign and return an acknowledgement of this addendum with their proposal.
The addendum clarifies three critical technical specifications: (1) the city expects the selected vendor to provide complete telephony and call handling capabilities without relying on existing city infrastructure, (2) the city prefers potential future real-time API integration with MaintStar and scheduled/batch data exchange with GIS, though this is not a strict requirement, and (3) the city prefers single-use secure links delivered via SMS and/or IVR for resident interaction, rather than a login-based web portal. These clarifications provide vendors with more specific guidance on the technical expectations for the Incident Response Management System implementation.
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| File | Type | Posted |
|---|---|---|
| Incident Response Management System.pdf |
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Text version
Addendum No. 1 Sep, 22 2025
ADDENDUM NO. 1
INCIDENT RESPONSE MANAGEMENT SYSTEM RFP
DATED SEPTEMBER 22, 2025
THIS ADDENDUM HAS BEEN PREPARED TO CLARIFY, MODIFY, DELETE, OR ADD TO
THE SPECIFICATIONS FOR THE ABOVE REFERENCED PROJECT. THE ITEMS LISTED
HEREIN SUPERSEDE DESCRIPTIONS PRIOR TO THE DATE LISTED ABOVE. ALL
CONDITIONS NOT SPECIFICALLY REFERENCED HERE SHALL REMAIN THE SAME.
NOTICE: The Bid Date and time remain the same: Thursday, October 9, 2025 at 3:00 PM
Attached please find one (1) copy of Addendum No. 1. Upon receipt, sign one copy of this addendum and return it with your bid.
THIS ADDENDUM INCLUDES THE FOLLOWING CLARIFICATIONS:
AD1-1. QUESTION: Telephony & Call Handling – Does the City expect the selected vendor to provide a complete telephony/IVR solution (for live call handling and after-hours routing), or will the IRMS need to integrate with an existing City phone system or third-party answering service?
ANSWER: The City expects the selected vendor to provide live call handling and after-hours call routing without reliance on existing City infrastructure or an additional answering-service
AD1-2. QUESTION: MaintStar & ArcGIS Integration – Should the IRMS provide real-time API integration with MaintStar and ArcGIS, or is the City open to scheduled/batch data exchange if API access is limited?
ANSWER: The City’s preference is for the possibility of future real-time API integration with Maintstar, and scheduled/batch data for GIS. However, this feature is a preference and not a requirement.
AD1-3. QUESTION: Citizen Engagement Portal – For resident updates and incident tracking, does the City prefer a secure login-based web portal, or would single-use links delivered via SMS/IVR be sufficient?
ANSWER: The City prefers the use of single-use, secure links delivered via SMS and/or IVR for resident interaction. A login-based portal is not required.
Addendum No. 1 Sep, 22 2025
RECEIPT ACKNOWLEDGEMENT
Receipt of Addendum No. 1, INCIDENT RESPONSE MANAGEMEN SYSTEM is hereby acknowledged.
Date: ____________________________
Contractor Name: ____________________________
Authorized Signature: _________________________
Printed Name & Title: __________________
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