ACCOUNTING CLERK PWS.DOCX

PERFORMANCE WORK STATEMENT

Accounting Clerk Services Naval Health Clinic, HI

UID: 68098163017

SECTION 1 – SCOPE

1.1. BACKGROUND. The contractor shall provide Accounting Clerk support services (includes 1 Lead Position) in the Uniform Business Office (UBO) at Naval Health Clinic, HI (NHCH). Support shall include verifying other health insurance (OHI) information, utilizing medical and billing programs and providing customer support.

1.2. SCOPE. The contractor shall provide Accounting Clerk services to support the overall mission to provide high quality healthcare and support to operational forces. Personnel will be utilizing electronic health records and electronic billing systems in the process of account maintenance and accounting support work requiring a basic understanding of accounting. Policies and procedures to examine, verify and maintain and reconcile accounts and accounting data, prepare and analyze reports.

SECTION 2 - TASKS

2.1. SPECIFIC TASKS FOR ACCOUNTING CLERK – In addition to the tasks in the basic contract, the Contractor shall provide administrative support work as follows:

2.2. The contractor shall process approximately 850 accounts each month, totaling approximately 10,200 in a 12 month period. This approximately equates to over 122,500 key stroke transactions annually. The term “account”, in general, pertains to a financial or receipt record for one beneficiary with an associated preliminary and/or official account number within a specific period and/or for a specific purpose.

2.3. The contractor shall provide prompt and courteous customer services in person, by telephone, and written communication within one day.

SECTION 3 – HOURS OF OPERATION

3.1. The department operates between 0600 – 1700 hours Monday through Friday. Due to customer services requirements, contractor shall fill 8.5 hour shifts (to include a 30 minute uncompensated lunch e.g. 0730 – 1600), Monday through Friday. Start time flexibility is authorized during normal operating hours provided work does not exceed 8 hours per day, 40 hours per week. Contractor is responsible for supervising their employees to adhere to these requirements.

Overtime is not allowed under this contract. Any overtime incurred shall be at the expense of the contractor.

SECTION 4 – DELIVERABLES

4.1 The contractor shall provide the deliverables specified in Section 4 of the basic contract.

4.2. The contractor shall provide a monthly workload statistics report to the COR by the 5th business day of the month. The workload statistics reports shall include number of actions processed each month.

SECTION 5 - QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) MATRIX

5.1. In addition to the performance standards and acceptable quality levels specified in the basic contract, the following performance standards and acceptable quality levels apply:

PWS Paragraph 2.2

Contractor shall process the following each month. For any one of the tasks identified below, if fewer than the numbers identified below are available, the AQL shall be determined using the total number available for the contractor to process.

850 accounts processed

PWS Paragraph

2.7 Basic contract

PWS Paragraph 3.1

SECTION 6- QUALIFICATIONS. The following qualifications are in addition to the minimum qualifications specified in Section 6 of the basic contract PWS.

6.1. Skills and Knowledge required for the position- During performance of this contract, the Contractor shall provide personnel with sufficient skills to accomplish the tasks contained in this PWS. The government reserves the right to require the Contractor to remove and replace any personnel who provide unsatisfactory performance, demonstrate insufficient knowledge, or possess inadequate skill levels necessary to complete assigned tasks. The skill level of the staff provided shall be current and consistent with new technologies.

6.2. Possess experience producing documents that require complex formats to edit, update or re-write to make clear and revise existing complex word processing documents or spreadsheets.

6.3. Contract workers shall possess and maintain current certification in American Heart Association Basic Life Support (BLS) for Healthcare Providers. Training shall be the responsibility of the contractor and is at no cost to the Government. Contract workers not currently in possession of current certification must acquire certification prior to initiating contract performance. Web based classes do not meet these standards. Certification Card must display the American Heart Association or Military Training Network Emblem.