Sol_A17PS00777.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

A15

Nashville TN 37214 Contracting Office

545 MARRIOTT DRIVE SUITE 700

BIA ERO 00015

0009061987 CODE 16. ADMINISTERED BYCODE

X

X

811213

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED ORA15

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

07/21/2017 1700 CT

06/22/2017

615-564-6958Ashley Warcewicz (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

A17PS00777

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 8 0040337152OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

NASHVILLE TN 37214

545 Marriott Drive, Suite 700

BIA ERO ADMIN

15. DELIVER TO

Nashville TN 37214 Contracting Office

545 MARRIOTT DRIVE SUITE 700

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$11.00

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

BIA ERO 00015

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

This Solicitation is an Indian Small Business Economic Enterprise (ISBEE) Set-Aside. Under the Buy Indian Act, 25 U.S.C. 47, Offers are solicited only from Indian Economic Enterprises (Subpart 1480.8) that are also small business concerns. Any Acquisition resulting from this solicitation will be from such concern. Offers Received from enterprises that are not both Indian Economic Enterprises and Small Business concerns will not be considered and will be rejected. As part of your quotes, you must

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

DATED

Sara Watkins

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

complete and return DIAR Clause 1452.280-4

Legacy Doc #: IA

Period of Performance: 08/01/2017 to 10/31/2022

00010 Phone System Replacement & Installation 1 EA

Delivery: 11/01/2017

Period of Performance: 08/01/2017 to 11/01/2017

00020 Base Year - VOIP Telephone Service Maintenance 1 AU

(Option Line Item)

11/01/2017

Delivery: 10/31/2018

Period of Performance: 11/01/2017 to 10/31/2018

00030 Option Year 1 - VOIP Telephone Service 1 AU

Maintenance

(Option Line Item)

11/01/2018

Delivery: 10/31/2019

Period of Performance: 11/01/2018 to 10/31/2019

00040 Option Year 2 - VOIP Telephone Service 1 AU

Maintenance

(Option Line Item)

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

8 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 8

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

A17PS00777

11/01/2019

Delivery: 10/31/2020

Period of Performance: 11/01/2019 to 10/31/2020

00050 Option Year 3 - VOIP Telephone Service 1 AU

Maintenance

(Option Line Item)

11/01/2020

Delivery: 10/31/2021

Period of Performance: 11/01/2020 to 10/31/2021

00060 Option Year 4 - VOIP Telephone Service 1 AU

Maintenance

(Option Line Item)

11/01/2021

Delivery: 10/31/2022

Period of Performance: 11/01/2021 to 10/31/2022

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

United States Department of the Interior

BUREAU OF INDIAN AFFAIRS

Eastern Regional Office

545 Marriott Drive, Suite 700

Nashville, TN 37012

Statement of Work Installat ion/Configuration/Support of

VoIP Telephone Service for BIA Eastern Region

1 VoIP Telephone Service

DEPARTMENT: DOI BIA Eastern Regional Office

1.1 TITLE: BIA ERO VoIP Telephone Service

1.2 Management Objective:

The U.S. DOI Bureau of Indian Affairs (BIA) Eastern Regional Offices are located at 545 Marriott Drive, Suite 700, Nashville TN. These offices require a new phone system or service to replace the Nortel Networks system currently in place. This system is obsolete and cannot be modified to satisfy the staffing needs of the office.

The new system will provide modern voice communications functions for 100 users initially and be easily upgraded for additional users. This requirement is for the initial acquisition, design, configuration, and ongoing training and support. The system must be functional, easy to manage, and have high-quality user support service provided.

1.3 Background

The Eastern Regional office currently uses Nortel Networks CS1000S phone system and the CallPilot 201i Voicemail systems. This system is outdated and no longer supports the business requirements. Initially, a modern on-site replacement system was sought, but based on recent market research and an analysis of the requirements, a cloud-based voice service is desired. The key advantages of a cloud-based phone service include: lower overall cost, ease of operation, online support, and better alignment with business objectives as well as, it supports the DOI cloud-first policy.

The service will be acquired through the Regional Director’s office. The office will provide the day-to-day operation and support of the system. Therefore, one of the key requirements for this service is ease of operation and comprehensive 24-hour technical support throughout the life of the service.

Operation and maintenance of any hardware and/or software will be the sole responsibility of the vendor. The Office of Information Management Technology (OIMT) is available for assistance with the implementation and operation as needed.

1.4 Procedure

This acquisition will include all IT infrastructure (LAN, WAN, server, security) both on premise and cloud-based with the exception of office cabling. The existing cabling plant will provide a separate dedicated network for this effort.

This network will not have any connection to the existing BIA network. All phones, switches, router and circuit will be supplied and maintained by the vendor. All VoIP server functions will be cloud-based.

The vendor will install and configure all of the needed equipment. Once the complete system is tested and operating correctly, an orientation and training will be provided.

Training sessions will be held on site for groups of 20-30 users for all staff. An additional orientation training will be provided for the designated on site administrators. Ongoing user support and training will be provided as needed.

2 General Requirements

2.1 BIA Office of Information Management Technology (OIMT) does not generally provide business office support of voice systems. The daily operation and routine support must be provided from the regional Director’s office. As such, it is critical that the voice service is easy to use and administer.

2.2 All work shall be performed during the business hours of the office. Once the schedule is established, any deviations to the schedule must be approved in advance by the BIA project coordinator.

2.3 The vendor will provide a circuit with a minimum of 100 Mb/s network rate upgradeable to 200 Mb/s or 300 Mb/s, if needed. This circuit must be capable of being managed and monitored by BIA so as to provide ad hoc queries and reports

2.4 The circuit will be dual purpose and must provide simultaneous phone service and data service. The data service is for a separate Guest wireless LAN at this location.

2.5 Unlimited local and long distance calling will be included.

2.6 911 service will provided

2.7 All existing telephone numbers will be ported (Appendix 1).

2.8 Quality of Service (QoS) will be utilized for data transmission.

2.9 A complete itemized list of equipment, data circuit installation and all other costs shall be provided.

2.10 The contractor shall provide all labor, tools, insurance, bonds, construction permits and supervision to complete the project. The contractor may visit the project site to make necessary measurements to determine the extent of the work necessary to accomplish the prescribed work. It is the contractor’s responsibility to ensure that the installations follow

EIA/TIA 568-B: Commercial Building Telecommunications Wiring Standards and all applicable federal, state and local codes.

2.11 The contractor shall warranty all work to be free from defects in workmanship performed by the contractor. This warranty shall be for a period of not less than one year from the date of final acceptance by the owner.

2.12 The current cable plant has 24in racks with ample space for phone equipment that will be utilized for the project.

2.13 The contractor shall remove all unneeded/old cabling/wiring from the building of current phone system being replaced

2.14 Contractor shall provide a schedule of days to complete the project, and all work shall be during the business hours.

Once the schedule is established, any deviations to the schedule must be approved in advance by the Bureau of Indian

Affairs project coordinator.

2.15 For clarification or questions about this specification, questions should be referred to Eric Wilcox.

Contact information: Eric Wilcox, Administrative Officer, 545 Marriott Drive, Suite 700, Nashville TN 37012.

Telephone: 615-564-6712 Fax: 615-564-6588 Email: eric.wilcox@bia.gov

3 Technical Requirements

3.1 Full featured handsets with programmable keys and basic telephone functions are needed such as the following:

911 service

Call Forward internal

Call Forward external-nation wide

Call Hold

Call Park

Call Waiting

Call Transfer

Caller ID

Do Not Disturb

Mute

Paging

Call group routing

Paging

Redial

Speed Dial

Hot Desking

Hunt Groups

Message waiting

Remote Message retrieval

3.2 Two handsets suitable for receptionists and six conference room phones are required.

3.3 Voice mail and an auto-Attendant are required. A process design that incorporates existing business processes with these features will be needed.

3.4 Additional required functions are mobile support (e.g., forwarding, simultaneous ring), telework support (i.e., handset function on any network connection), and voice-to-email.

3.5 System management will be provided via web interface. The control interface will provide the ability for the technical support provider to manage/troubleshoot the system from a remote location.

4 Quality Assurance

4.1 The provider will be responsible for testing handsets and the voice and data network and to ensure all features are operating properly including QoS.

4.2 The contractor shall be responsible for any damage to the building, government property and surrounding areas; and shall restore to previous condition at no additional cost to the owner if damage occurs during the accomplishment of the work.

4.3 All systems shall be back in operation at the end of each day and all work areas shall be restored to original “as found” conditions.

5 Documentation/Certif ication

5.1 All user guides and administration materials will be provided via digital media and hard copy for end user phone functions.

5.2 A complete listing of configuration settings will be provided upon completion of the work.

5.3 A phone network diagram will be supplied to the BIA, in hard and soft copy identifying each network drop, major cable paths, and data closet locations at the completion of the project. This will be required only when the drawings are available from BIA prior to the awarding of the project. If electronic copies are not available, a clean hand drawn copy must be supplied at the completion of the project with drop locations clearly identified with outlet identification, cable paths, and patch panel locations

6 Cable Identif ication

6.1 All cables will be mechanically labeled at each end with the cable identification number. The nomenclature for the labeling will be determined before the start of the project by BIA representative. The existing cabling plant will be used.

7 Applicable Standards

All materials and workmanship shall be in accordance with the current applicable federal, state, and local regulations, ordinances, building codes and standards. These standards include, but are not limited to:

7.1 Electronic Industries Association/Telecommunications Industry Association (EIA/TIA) – 568B: Commercial

Building Telecommunications Standard

7.2 12.6 National Fire Protection Association (NFPA)

7.3 American Standards Institute (ANSI) /NFPA 70 Article 800-52 shall be applied for separation requirements from typical branch circuits (120/240V, 20A)

7.4 NFPA – National Electric Code (NEC)

7.5 Underwriters Laboratory (UL)

7.6 National Electrical Manufacturers Association (NEMA)

7.7 Bell Communications Research (Bellcore)

7.8 Federal Communications Commission (FCC), Title 47, Code of Federal Regulations, Part 68

8 ACCEPTANCE CRITERIA

8.1 Test Results - All cables shall be thoroughly tested.

8.2 The receipt of all inspections, warranties, guarantees, registrations and/or assurances as required by this specification, applicable ordinances, regulations or codes or manufacturer.

8.3 A walk through shall be conducted between the vendor and Bureau of Indian Affairs personnel for inspection of all areas of installation. A punch list will be formulated by the BIA for the site, referencing all deficiencies. The vendor will be required to correct all deficiencies within five (5) working days in order to obtain acceptance.

8.4 Workmanship - The successful vendor will be held responsible for the professional installation of all materials, including the neat and orderly routing, machine-generated labeling.

9 SAFETY AND PROTECTION OF PROPERTY

9.1 The contractor shall observe OSHA safety regulations at all times during the performance of the project work.

9.2 The contractor shall report to the government agent the existence of any unsafe conditions that may prevent safe performance of work under this contract.

The contractor shall become familiar with the building layout, security requirements, vehicle access, fire extinguisher location and operation, emergency exits and emergency evacuation plans

10 PAYMENT

10.1 BIA Payment – Vendor may submit an invoice for payment when all areas of the Acceptance Criteria (Section 8.0) have been fully met in accordance with this document.

10.2 Contract Modifications - Vendor must submit in writing to the BIA any proposed modifications with applicable pricing before a formal change in contract scope; terms or conditions will be authorized. The Bureau of Indian

Affairs will not reimburse the vendor for any additional work performed or materials supplied unless such additions have been specifically and formally authorized in writing by the Bureau of Indian Affairs.

APPENDIX 1

DID's to be ported from Current CS1000 and provider to replacement phone system.

Block 1: 6500 - 6999 All