A04_PWS.pdf

WINNEMUCCA BLM CNIDC CUSTODIAL/JANITORIAL SERVICES

PERFORMANCE WORK STATEMENT

A. SCOPE OF THE WORK

The BLM Winnemucca District Office has a requirement for high-quality custodial/ janitorial services at the locations stated herein, in accordance with these specifications and other terms and conditions set forth. The work covered under these specifications consists of performing all operations in connection with janitorial/custodial services in the buildings.

The Contractor shall furnish all labor, supervision, equipment, transportation, quality control and supplies necessary (except those identified as government-furnished) to satisfactorily perform the services specified to acceptable standards. It is intended that the services will include, whether or not specifically listed, all functions normally considered a part of commercial janitorial/custodial work.

The work site is located at the Bureau of Land Management, Central Nevada Interagency Dispatch Center, 5330 Jays Road, Winnemucca, Nevada.

All cleaning supplies and materials shall meet environmentally preferable cleaning product as certified by Green Seal, Greenguard or similar organizations. A Material Safety Data Sheet (SDS) information shall be obtained and given to the Contracting Officer Representative (COR) for all cleaning products stored onsite. All cleaning products used shall be equal to the most suitable grade of the respective article as is used in standard acceptable cleaning operations.

Government-Furnished Facilities/Supplies The following facilities are provided for the Contractor’s use during the term of the contract:

a. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as many as may be required for the work to be performed under the contract: electricity, fresh water, sewage service and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer Representative (COR). Utilities specified above will be furnished at no cost to the Contractor. The Contractor shall provide and maintain at their expense the necessary services from existing Government outlets to the site of the work.

b. Trash dumpsters and collection provided by the Government.

c. Government-Furnished Supplies to include:

1) Paper Towels

2) Toilet Paper

3) Wastebasket Liners

4) Hand soap refills

5) Hand Sanitizer/Disinfectant refills

d. Storage area for Government-provided supplies and Contractor-supplied custodial/ janitorial equipment.

e. Building access keys.

Contractor-Furnished Supplies Custodial supplies, materials and equipment shall be of the type and quality used in large-scale commercial cleaning operations, shall meet the requirements specified herein and shall be approved by the Contracting Officer or COR before use.

a. The Contractor shall provide custodial/ janitorial services and all cleaning products as needed for all areas to be cleaned as identified in this statement of work. The Contractor shall make careful selection of cleaning products and equipment to comply with the following:

1. Purchase and use green cleaning products that have the following environmentally-responsible features:

• Non-toxic

• Contain no phosphates

• Non-corrosive

• Contain no ozone-depleting compounds

• Contain no known carcinogens

• Contain no chlorine bleach

• Contain no butoxyethanol

• Contain no petroleum distillates

• Non-flammable

• Concentrated for use in cold water

• Safe volatile organic compound levels when diluted; and

• Packaged ecologically in recycled-content cardboard boxes and plastic containers (to the maximum extent practical)

2. Eliminate use of harsh chemicals and the release of irritating fumes.

3. All cleaning products must be Green Seal or similar organization certified (http://www.greenseal.org/findaproduct/index.cfm)

b. Equipment: All power-driven equipment for carpet care shall be of the commercial grade industrial type, mechanically sound, safe to operate and in a condition that does not harm or excessively wear existing finishes and floor coverings. Storage and use of the approved equipment shall be acceptable to the Safety Officer. And power equipment with a damaged cord or missing a ground prong on the cord must be removed from the work site or have the cord replaced immediately.

Management The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services. Included in this function shall be a full range of management duties including, but not limited to, planning, http://www.greenseal.org/findaproduct/index.cfm scheduling and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified herein.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports shall be provided when requested by the Contracting Officer’s Representative (COR).

b. Work Schedule. The Custodial/janitorial services shall be performed outside of regular office hours. The contractor shall discuss scheduled times allowed for performance of duties with the COR. No deviation from selected time and day will be allowed except when given advance permission by the COR.

c. Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, carpet, walls base boards and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition at their own expense, to include painting, refinishing or replacement, as necessary.

d. Security Requirements. Upon completing the scheduled work, the Contractor shall ensure that all lights are off (unless otherwise instructed) and that all doors are locked before leaving the building. If the building is occupied by Government personnel after normal working hours, the Contractor shall notify the occupants of his/her arrival and departure. The Contractor shall not disturb papers on desks or bulletin boards, open drawers or cabinets, or use telephones provided for Government use, except for emergency calls to police or fire departments.

B. CONTRACTOR PERSONNEL SECURITY AND BACKGROUND CHECK

Performance of this contract requires the Contractor and their personnel to have a Federal Government-issued personal identification card before being allowed unsupervised access to the BLM facility. The Contracting Officer’s Representative (COR) will be the sponsoring official and will make the arrangements for personal verification and identification card issuance.

Within 10 days of the award of this contract, the Contractor shall contact the COR for an appointment to initiate the screening and background investigations for themselves and up to three employees.

The BLM shall assume costs associated with completing the initial security and background checks for the Contractor and/or their original crew (not to exceed a total of 4). Beyond the original crew, the Contractor shall be responsible for all costs to complete the security and background checks for additional personnel. The current fee for security and background checks is $125.00 per person. This fee is subject to change without notice.

As a requirement of this contract, the Contractor shall identify all Contractor and Subcontractor personnel who will be required to have physical access for performance of work under this contract at least two weeks before the start of contract performance. The Contractor must make their personnel available at the place and time specified by the COR in order to initiate screening and background investigations. The following forms, or their equivalent, will be used to initiate the credentialing process:

OPB 3206-0261

HR-39

Fingerprint card (The COR may require the fingerprinting to be done at a police station; in this case, any charges for the fingerprinting process are borne by the Government. The Contractor shall assume all cost associated with time and travel.)

Request for E-quip Account Setup

Contractor employees are required to give, and to authorize others to give full, frank and truthful answers to relevant and material questions needed to reach a suitable determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact Contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. The Contractor must provide the COE with documentation that supports the individual’s status.

Before starting work under this contract, Contractor employees must submit a DOI (Department of the Interior) Access Card Request Form and be favorably adjudicated through electronic fingerprinting at a DOI Enrollment Center. Currently, the Enrollment Center located nearest Winnemucca is the Bureau of Land Management, Battle Mountain District Office, located at 50 Bastian Road, Battle Mountain, NV 89820. Temporary identification cards will be issued to Contractor employees pending receipt and issuance of DOI Access Cards.

Simultaneously, a National Agency Check with Inquiries (NACI) will be initiated to determine the individual’s suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised access to a Federally-controlled facility.

At the end of contract performance, or when a Contractor employee is no longer working under this contract, the Contractor will ensure that all identification/Access cards are returned to the COR within 24 hours or the next business day if it falls on the weekend or a Federal holiday.

During the performance of this contract, the Contractor is liable for any theft or damage to the facility or items within the facility that may occur by the Contractor or their personnel.

Depending on the nature of an incident, the contract may be terminated.

CONTRACTOR MUST COMPLY WITH THE ABOVE REQUIREMENTS WITHIN A MINIMUM

OF 10 WORKING DAYS FROM CONTRACT AWARD. IN THE EVENT THE CONTRACTOR

DOES NOT COMPLY, THE CONTRACT MAY BE TERMINATED FOR THE CONVENIENCE

OF THE GOVERNMENT AND AWARD MADE TO AN ALTERANTIVE OFFER.

C. SAFETY REQUIREMENTS

All Contractor personnel shall comply with all applicable Federal, State and local laws while engaged in the performance of this contract, to include safety policies and regulations established by the BLM. All hard copy publications are available via the referenced websites below. Supplements or amendments to listed publications may be issued during the life of the contract.

1. Occupational Safety and Health. The Contractor shall comply with all provisions of the Williams-Steiger Occupational Safety and Health Act of 1970, all applicable safety and health regulations that have been promulgated by the Secretary of Labor under the Williams-Steiger Occupational Safety and Health Act of 1970, to include 29 Code of Federal Regulations (CFR) Part 1910 (Occupational Safety and Health Standards), and all applicable safety and health codes and standards of the state and local jurisdictions where the work is to be performed. Periodic inspections will be made by the Government to ensure safe and healthy working conditions. Provisions of the Williams- Steiger Occupational Safety and Health Act of 1970 and the Occupational Safety and Health Standards can be found at the following links:

a. Williams-Steiger Occupational Safety and Health Act of 1970 https://www.osha.gov/pls/oshaweb/owasrch.search_form?p_doc_type=OSHACT

b. 29 (CFR) Part 1910 Occupational Safety & Health Standards https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_lev el=1&p_part_number=1910

2. Safety, Health and Environmental Requirements. The contractor shall ensure that personnel comply with all BLM safety, health, fire protection and security policies, guidelines and directives. The Contractor shall ensure safety in the assigned work areas and shall identify safety hazards to the COR. Before any work is performed, the Contractor shall advise persons performing the work of any hazards involved.

3. Energy Conservation. The contractor shall participate in Government utility conservation and resource recycling programs. The Contractor shall instruct all personnel in energy and resource conservation practices and shall require them to operate utilities under conditions that preclude wasteful use of energy. Current recycling programs include aluminum cans, paper and printer ink cartridges. Federal guidelines concerning recycling can be found at https://sustainability.gov/resources.html

D. MINIMUM SERVICES REQUIRED

Each specifically stated service shall be performed as and when indicated. The work shall be performed other than office hours, which are from 6:00 am to 6:00 pm, Monday through Friday with the exception of Federal Holidays. In the event that there are some required services which cannot be conveniently performed other than during office hours, the Contractor shall coordinate the time changes with and obtain approval from the COR prior to working the https://www.osha.gov/pls/oshaweb/owasrch.search_form?p_doc_type=OSHACT https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_number=1910 https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_number=1910 https://sustainability.gov/resources.html changed hours and/or days. Other services may be performed on Saturday or Sunday with prior notice given to the Contracting Officer Representative (COR).

1. Daily Services:

a. Vacuum approximately 1,100 square feet of carpeted office flooring, including under desks and tables.

b. Damp mop approximately 350 square feet of industrial linoleum and /or ceramic tile flooring.

c. Dust surfaces of Dispatch Room and Manager’s Office, furniture, filing cabinets, window sills and readily available flat surfaces.

d. Empty waste baskets and remove trash to designated disposal area. Replace liners as needed.

e. Clean and disinfect two restrooms to include 2 sinks, 2 toilets, bathroom ceramic tile walls, floor and other fixtures. Toilet seats to be left in the raised position.

Thoroughly clean both sides of restroom doors.

f. Damp wipe, clean and polish mirrors, shelves, soap dispensers, tissue holders, towel dispensers, pipes and any other chrome or satin finish.

g. Replenish supplies such as paper towels, toilet tissue and hand soap with Government-furnished products.

h. Clean and disinfect surfaces in employee break room to include countertops, table tops, and one sink. Sweep and damp mop resilient floor.

i. Clean interior and exterior of the entry doors.

2. Weekly Services:

a. Dust venetian blinds.

b. Wet mop and buff linoleum/tile (CNIDC and Hanger only)

c. High dusting (above door heights) and removal of cobwebs.

d. Spot cleaning of walls, woodwork, doors, trim and partitions.

e. Clean and disinfect door knobs and light switches.

f. Clean and disinfect shower unit (Airbase office only).

g. Clean window interior surfaces.

3. Weekly services at “Expanded” section of CNIDC only:

a. Sweep and damp mop approximately 100 square feet of linoleum floor.

b. Dust furniture, window sills and readily available flat surfaces.

c. Clean and disinfect bathroom, including 1 toilet and 1 sink, bathroom ceramic tiles, floor and other fixtures. Wipe down bathroom walls. Toilet seat to be left in raised position. Thoroughly clean both sides of bathroom door.

d. Empty waste baskets and remove trash to designated disposal area. Replace liners as needed.

e. Dust venetian blinds.

4. Monthly services:

a. Wax and buff industrial linoleum and/or ceramic tile flooring (CNIDC only)

b. Spot clean soiled areas of carpet.

c. Clean and sweep cobwebs from under soffit/eave and light fixtures on exterior of building.

5. Quarterly Services:

a. Clean all air return vents and ceiling heater/air conditioning vents.

b. Wash baseboards, door trim.

6. Bi-Yearly (Semi-Annual) Services:

a. Clean interior and exterior window surfaces.

b. Clean venetian blinds.

c. Shampoo carpets (April and October).

d. Strip/reapply wax to industrial linoleum and/or ceramic tile flooring (April and

October).

7. Yearly (Annual) Services:

a. Clean all light fixtures.

8. Miscellaneous Duties:

In addition to the work specified above, the Contractor shall perform the following duties in conjunction with the cleaning operation:

a. Report fires, hazardous conditions and items in need of repair.

b. Report any signs of insects / rodents.

c. Report any open or unlocked entrance doors.

d. Report any harassment that occurred while on the work site.

e. Report any packages left at the front door without disturbing them

E. QUALITY CONTROL, INSPECTION AND ACCEPTANCE OF WORK

1. The Contractor shall be responsible for the quality of services provided under the contract, including those provided by subcontractors. The Contractor shall achieve an acceptable performance rating in accomplishing the tasks and services listed herein.

The performance rating will be based on the results of an inspection process that the Government will administer using the Quality Assurance Inspection Report (QAIR).

The Government will inspect services under this contract to assess the Contractor’s overall performance. The results of the inspections will determine overall satisfaction with various services provided, focusing primarily on the timeliness and quality of these services. The inspection requires that the contractor adhere to the following standards of workmanship:

a. Floor Sweeping and Vacuuming of Carpets: An acceptably swept floor shall not have dust streaks, debris or dirt in corners, behind doors or under furniture. Wall bases, equipment, doors and furniture shall not be disfigured by mop or broom.

Vacuum cleaning is acceptable when the surface is free of dust, dust balls, dirt, stains, spots or other debris.

b. Damp Mopping: An acceptable damp-mopped floor presents a clean appearance, is free from streaks, smears, coffee stains, dirt residue and water, and has a clean, fresh odor.

c. Floor Wax Removal (stripping): Removal of floor wax is acceptable when the surface has had all polish or wax removed, has been rinsed with clear water and is clean, free of streaks, spots and standing water.

d. Floor Waxing: An acceptable waxed floor has a thin, even coating of self-polishing wax. Floors shall be clean and bright in corners and under furniture, as well as in other areas.

e. Dusting and Cobweb Removal: An acceptable dusted surface is free of all dust, dust streaks, lint, cobwebs, dirt, oily streaks or stains from contact with oily dusters. Cobwebs at all levels shall be removed without damaging or smudging walls, ceilings or woodwork.

f. Plumbing Fixtures and Toilet Rooms: Sinks shall have a clean appearance and fresh odor. Acceptable cleaned toilet rooms shall have no objectionable odors.

Toilets, sinks, and room fixtures shall be clean and bright, free from soap film or encrustations. Towel, soap, and toilet tissue dispensers shall be filled.

g. Glass Cleaning: Glass cleaning is acceptable when the glass surface is without streaks, film, deposits or stains.

h. Spot Cleaning: A surface is acceptable when it is free of dirty hand prints, splash marks, coffee stains or other recent soiling.

i. Light Fixture Cleaning: Light fixtures are acceptably cleaned when all components—including bulbs, shades, grills and tubes—are free of dust, insects, dirt, lint, film and streaks.

j. Cleaning and Polishing of Furniture, Filing and Storage Cabinets: Work is acceptable when dirt, dust, fingerprints and stains are removed without damaging the furniture or cabinets, and the surfaces have a bright, clean look and fresh odor.

k. Waste Receptacles: Emptying is acceptable when all receptacles have been emptied and returned to their original positions, torn or dirty liners have been replaced, and all waste paper and trash have been collected and disposed of in the bulk refuse container.

l. General Cleaning: Disinfection of surfaces is acceptable when dirt, dust, fingerprints and stains are removed without damaging the surface and have a bright, clean look and fresh odor.

Toilets, sinks and room fixtures shall be clean and bright, free from soap film or encrustations. Towel, soap and toilet tissue dispensers shall be filled.

2. Scheduled services will be randomly sampled on a weekly basis by the COR or Appointed Project Inspector (PI) to assure their satisfactory completion. If one or more of the services are not completed in compliance with the contract requirements (non-preformed or unsatisfactorily performed) the Contractor shall be subject to payment deductions. If the work is of unacceptable quality, the Government will have the choice of either requiring the Contractor to re-perform the work or let it go until the next scheduled occurrence, depending on the importance level of the requirement.

3. At any time, the COR may request the Contractor to participate in conference calls or meetings to review contract performance. Discussions shall include review of contract performance, issues, suggestions for changes in the business process, etc. In the even performance problems exist, the parties will discuss to achieve a mutual resolution.

4. When the Contractor has been informed of defective services, the Contractor must rework the task or service if rework is possible. The COR will evaluate the defective service and the impact thereof. Based upon criticality, the COR may decide to strictly document the defects on a Contractor Discrepancy Report (CDR) and not allow further expenditure of resources for rework.

In the event of rework, the time of Contractor notification will serve as the beginning of the rework period. If, at the completion of the rework, the task or service is still unacceptable, then the Contracting Officer will initiate cure notice procedures accordingly.

Quality Assurance Inspection Report

PERFORMANCE OBJECTIVE DATE

INSPECTED

COMMENTS RATING

S U NI

Daily Services

Carpet:

Vacuum all specified areas

Hard Surface Flooring:

Sweep and damp mop all specified areas

Furniture Surfaces, Windowsills:

Dust all specified areas

Entrance Areas:

Clean mats and resilient floors.

Clean door surface, frame/glass.

Trash Receptacles in all areas:

Emptied and lined

Restrooms:

Clean doors, toilets, sinks, mirrors, walls, floor, and fixtures. Empty trash. Replenish supplies.

Break Room:

Clean sink. Damp wipe and clean table and counters. Sweep and damp mop resilient floor.

Weekly Services

Dust venetian blinds. Clean window interior surfaces. High dusting, removal of cobwebs. Spot cleaning walls and woodwork. Clean and disinfect showers. Buff hard surface flooring. Clean door knobs / light switches.

CNIDC Expanded Restroom:

Clean doors, toilets, sinks, mirrors, walls, floor, and fixtures. Empty trash. Replenish supplies.

Monthly Services

Spot clean carpet. Wax/Buff CNIDC linoleum/tile flooring.

Exterior cleaning of cobwebs from eaves, soffit and light fixtures

Quarterly Services

Clean HVAC ducts. Wash baseboards, door trim.

CNIDC Semi-Annual Services

Clean Interior and Exterior Windows. Clean venetian blinds.

Shampoo Carpets. Strip & reapply wax on linoleum/tile flooring.

CNIDC Annual Services

Clean all interior and exterior light fixtures.

RATING KEY

S = Satisfactory U = Unsatisfactory NI = Needs Improvement

SIGNATURES:

Contractor:

Date:

Contracting Officer’s Representative:

Contracting Officer: