A04_Cust_Contract_SOW_2023.pdf

Scope of Work – Custodial Services for Olmsted House, Olmsted Barn, Kennedy and Longfellow/Washington’s Headquarters National Historical Site

- designated sites

Scope General:

1. Custodial Maintenance service for the Frederick Law Olmsted, John F. Kennedy and Longfellow/Washington National Historical Sites.

a. The Contractor shall supply/furnish all labor and equipment as defined in each table and perform custodial maintenance service to each individually defined service description listed below in Tables A, B, C and D. The National Park Service will provide toilet paper, trash bags, paper towels and bathroom hand soap.

2. Contracting Officer’s Representative (COR) contact for this contract is Elliot

Doughty, cell phone: 617-201-7176.

General Requirements for Tables A, B, C, & D

A. Quality of Work: In performing this work, the Contractor shall protect all windowsills and nearby furniture from being soiled and/or damaged. Furniture shall be moved or covered, if necessary, and if moved shall be restored to its original position upon completion of the task. Any soiling of or damage to furniture as a result of the Contractor's operations shall be promptly remedied. Workmanship shall be thorough and neat, and any excess water or detergents shall be promptly dried, and the surfaces left clean. Evidence given of low-quality practices by dirt in the corners, mop splashes on the baseboard, and work that is otherwise sloppy and unsatisfactory will be called to the attention of the contractor who will be required to clean up the areas in question and take steps to improve the work and insure satisfactory results. All services shall be completed to the satisfaction of the Contracting Officer or his/her authorized representative.

B. Supplies: The National Park Service shall provide all paper supplies, plastic trash liners, paper towels and toilet paper, green cleaning chemicals, as well as the refill hand soap to be used in the bathrooms. Contractor shall provide vacuums, vacuum supplies, mops, mop heads, mop buckets and cleaning cloths and sponges. In accordance with Park Service regulations and practices, the Contractor will use only green cleaning chemicals/products for work performed in Park Service buildings.

C. Security: All individuals working under this contract will have a shirt with a company logo or a company uniform and will wear a photo identification badge. A list of all employees shall be provided to the Contracting Officer at the beginning of the base period and each Option Period exercised by the Government. As individuals depart the company and are replaced, the names of new employees shall be provided to the Contracting Officer Representative (COR) before new employee starts work at NPS sites.

D. Utilities and Storage: National Park Service shall provide the Contractor with electricity and water.

E. Inspection: Each phase of the custodial services rendered is subject to inspection by the Government during the Contractor's operations, and after completion of the task. Work that is sloppy and unsatisfactory will be called to the attention of the contractor who will be required to clean up the areas in question and take steps to improve the work and insure satisfactory results. All services shall be completed to the satisfaction of the Contracting Officer or his/her authorized representative.

F. Conservation and Precautions: The Contractor shall, through their supervisory personnel, alert all employees to conserve utilities such as water and power, and to shut off water faucets. They shall familiarize themselves with the fire alarm pull stations and should report fires immediately upon detection.

G. Work Limitations:

1) No work, except that which is specifically delineated herein, shall be performed on weekends when the Government does not have anybody on duty to inspect the Contractor's work, unless prior approval has been obtained from the Contracting Officer. Any work not specifically delineated herein, on Saturdays, Sundays, or Government Holidays, shall be at the expense of the contractor. The Contractor shall increase his work force if the number of deficiencies, and/or work items not performed, would indicate, in the opinion of the Contracting Officer, that insufficient personnel are employed to perform the work specified.

2) No work shall be performed on Federal holidays including but not limited to the following holidays:

a. New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day

b. The preceding Friday when one of the above holidays falls on a Saturday.

c. The following Monday when one of the above holidays falls on a Sunday.

3) No work shall be performed on Snow Days: The Contractor supervisor shall call the Olmsted, Kennedy and Longfellow/Washington NHP snow line 617-201- 7146, when there is a snowstorm and a reasonable expectation that Olmsted, Kennedy and Longfellow/Washington NHP will be closed.

4) H. Damage or Loss of Contractor's Supplies and Employee's Property: The Government does not assume any responsibility from fire, theft, accident, or any cause resulting in damage or loss of stored Contractor's supplies, materials, equipment, or personal property of his employees.

Additional Requirements

I. General Instructions: Sweeping, vacuuming, and mopping operations include hard-to-reach floor areas but do not include unexposed floor areas such as under “flush with floor” type furniture and equipment.

J. Mopping General: The least amount of water, water-soap solution or water cleaning solution required to remove dirt and rinse floors, shall be used. Flooding of floors shall be avoided at all times. Rinse water shall be changed frequently. Floors shall be mopped, rinsed, and dried in small areas at a time so as to reduce possible water damage. Extreme care shall be exercised to prevent the splashing of baseboards, mop water or water solution and to prevent water from seeping under fixtures or baseboards. All mopped floors shall present clean appearance, free from streaks, smears, or dirt residue. All wooden floors will be dry mopped only. No wet mops are to be used on wooden floor surface.

K. Restrooms: Care should be taken to prevent mop from hitting partitions and fixtures to prevent buildup of dirt. Dirt from base of the partitions and fixtures shall be removed weekly.

L. Restroom Floors: Mop the entire floor with a strong solution of neutral disinfectant soap and water. Rinse mop, using clean water. Do not hose down.

M. Washable Walls and Partitions in Rest Rooms including Exposed Piping: Washable surfaces shall be washed with a neutral soap solution. Such solution shall be removed with a damp clean cloth or similar acceptable method. Washed surfaces shall present a clean appearance free from streaks and water marks.

N. Door Openings, Interior and Exterior: Soil markings or defacements shall be removed from both surfaces of all stairwells or doors and both surfaces of interior doors and frames.

A mild neutral soap solution shall be used to remove soil markings, and defacement. The solution shall be removed with a damp clean cloth or a similar acceptable method. Washed surfaces shall present a clean appearance free from streaks or water marks.

O. Glass Panels in Partitions, All Doors, and Transoms: Areas behind furniture and equipment where space permits shall be vacuumed with narrow brushes or by similar method. Finished surfaces shall present a clean appearance throughout. Both sides of glass panels in partitions, interior doors, and transoms shall be cleaned. Where damp wiping will not stain, fade, or affect panels, a mild window cleaning solution may be used which will not stain, fade, or affect adjoining framing, paintwork, or varnish. Surfaces shall then be wiped with dry cloth, pad, or chamois and shall present a clean, glassy finish free of water marks, or streaks. When used in accordance with manufacturer's recommendations commercial cleaners may be used to remove small markings or defacement from non-washable surfaces. Wash all metal sides of all partitions on all floors to remove dirt, handprints, etc. No abrasive materials to be used.

P. Dusting: Magnetic type dusters shall be used except where vacuums are specified. Items to be dusted shall include chair and bench seats and arms, bulkheads, lockers, safes, tables of all kinds, chair rungs and legs, tops of cabinets and cases of all types, including air conditioners and similar types of cases or cabinets, exposed switch box and panel tops, tops of miscellaneous installed equipment on walls.

Q. Low Dusting: Shall consist of all areas and items not over seven (7) feet from the floor. Computers, printers, and other office machines shall not be dusted by the custodial staff.

R. High Dusting: Shall consist of all areas and items above seven (7) feet from the floor.

S. Water Closets, Lavatories, and Sinks: Water closets shall be cleaned in the following manner:

1) Toilet: Toilet bowl and seat inside and out shall be cleaned with a strong disinfectant soap solution. Cleaning shall be completed by wiping the seat, exterior of the tank of flush-o-meter valve, adjacent polished piping, and exterior of the bowl, with a clean damp cloth. Disinfectant wipe shall be used to wipe toilet seat.

2) Under no conditions shall brushes or sponges utilized for cleaning toilet bowls and urinals be used on lavatories, sinks or drinking fountains. Lavatories, sinks and plumbing hardware shall be washed by using a neutral soap solution which shall be removed by a damp clean cloth or other similar acceptable methods.

Surfaces shall present a clean appearance, free of soil markings, streaks, or water marks. Mop the entire floor with a strong solution of neutral disinfectant soap and water. Rinse mop, using clean water. Do not hose down.

T. Restroom Supplies: Holders and/or dispensers for paper towels, toilet tissue, liquid powder and/or cake soap and washing powder shall be filled. Soap and other dispensers shall be kept in a clean and operable condition.

U. Waste containers: All waste containers on all floors shall be maintained in a clean, sanitary condition by periodic damp wiping, or washing with a neutral soap solution and damp drying. All sweepings, waste, trash, and rubbish, accumulated as a result of the Contractor's operations, shall be deposited by the contractor's personnel in Park designated trash receptacle. The Contractor shall ensure that all rubbish spillage that occurs during the transfer of rubbish to the designated Trash receptacle, is picked up daily.

V. Defective, damaged, or Inoperable Items: The Contractor shall report daily all damaged, clogged, leaking or inoperable fixtures; all damaged and/or inoperable dispensers, holders, and containers; and any other defective, damaged, or inoperable equipment or surfaces, as applicable, which prevent the proper performance of duties, or which he/she observes. A list of deficiencies detected during the shift shall be reported as directed by the Contractor supervisor to the COR. Any items of an emergency nature shall be reported immediately to the Utilities Supervisor, Elliot Doughty, cell phone: 617-201-7176.

Personnel, Materials and Equipment

AA. Personnel: The Contractor shall furnish for custodial services rendered under this contract, supervisory, clerical, and working personnel. Such personnel shall consist of as many workers deemed necessary to complete the work, as well as a supervisor, available on workdays as listed on Tables A, B, C, and D.

BB. Competency of Personnel: All Contractor's employees shall be well qualified and experienced in their respective classifications. All shall be free from communicable disease.

The Government may require the Contractor to remove from the site, any employees, if such action is to the best interest of the Government. The Contractor shall ensure that all new employees have been properly instructed as to the proper method and procedures necessary to accomplish the work encompassed by this specification. The Contractor shall also ensure that each employee thoroughly understand the areas for which he is responsible. The contractor is proficient in the English language.

CC. Contractor's Office and Representative: The Contractor shall maintain contact telephone number and shall furnish a representative (exclusive of an answering service) who shall be present in his office between the hours of 8:00am and 11:00am, Monday through Friday, to receive and adjust complaints and reports of deficiencies from the COR. The Contractor's representative shall be authorized to provide sufficient personnel and/or equipment to correct deficiencies in accordance with the provisions of this specification.

Instructions given by the COR to Contractor's authorized representative, foreman, head workman, or his office secretary shall be considered as having been given to the Contractor.

DD. Adequate and Competent Supervision: Shall be provided at all times for all work done by the Contractor's employees to assure performance accomplishment in strict accordance with the provisions of this specification. Supervisory tasks shall include but not be restricted to the following:

1) To provide an adequate labor force including immediate replacements for personnel dismissed for cause or leaving employment of their own violation.

2) To train personnel properly on performing work in accordance with custodial cleaning tasks and methods outlined herein.

3) To prevent general carelessness in cleaning operations and abuse of facilities and instruct employees to abide by safety rules and regulations for the protection of the Government employees, visitors, and themselves.

4) To instruct employees to turn in, found items, for Government safekeeping.

5) To instruct and periodically remind employees not to disturb papers or files on desks, not to open desk drawers or cabinets, not to use Government telephones or computers, and to stay out of areas not covered in this scope of work.

EE. Supplies, Materials and Equipment: Except as otherwise specified herein, the Contractor shall furnish all supplies, materials, and equipment necessary for performance of the work. Improper and/or inadequate equipment shall be replaced with approved equipment upon the request of the Project Supervisor.

FF. Payments: Invoices shall be submitted electronically in accordance with the DOI Internet Processing Platform (IPP) Clause contained in the contract.

TABLE: A

Service Location

Longfellow House – Washington’s Headquarters NHS, 105 Brattle Street, Cambridge, Massachusetts 02138

Service Description

The Contractor shall provide all labor, materials (The National Park Service will provide all trash bags, toilet paper and paper towels and cleaning solutions), equipment and incidentals necessary to provide custodial services to Longfellow House – Washington’s Headquarters’ NHS including all areas of Carriage House and Visitor Center.

All items of work shall be performed on Monday, Wednesday, and Friday 8AM- 10AM. Any modification to the current schedule would be accomplished by bilateral modification.

Contractor shall:

A. Trash: Empty and clean all waste receptacles, replacing bags when necessary. Trash shall be disposed of in designated trash receptacles.

Bathrooms:

1) Wash and sanitize toilet fixtures, counter tops, and sinks

2) Refill toilet paper and towel dispensers with National Park Service furnished supplies.

3) Clean toilet, doors, pipes, waste baskets, receptacles as necessary to remove stains.

4) Wash and clean all mirrors.

5) Sweep floors thoroughly.

6) Wash all non-carpet floors. All floors shall be completely dried by the contractor.

7) Empty all trash receptacles and properly dispose of waste.

B. All Common Areas, Lunchroom, Conference Room, Kitchen Area, and Visitor Center:

1) Sweep all non-rug areas.

2) Damp mop all non-rug/tile floor areas. All wooden floors will be dry mopped only. No wet mops are to be used on wooden floor surface

3) Vacuum all rugs in all areas. Vacuuming shall be completed as early as possible during minimum building occupancy (includes vacuuming under low furniture and hard to reach places as under radiators, under desks, hallways, etc.).

4) Perform light dusting.

5) Empty wastepaper baskets and trash receptacles; remove all waste and trash;

and place in space provided for disposal. Replace clean trash can liners provided by the park, as necessary.

6) Spot clean all stains etc. on carpets (all floors) each day. No stains should be allowed to remain on the carpet. Supervisor shall inspect the building each day to insure that required work is complete.

7) Dust all horizontal and vertical surfaces that are able to be dusted without difficulty. Windowsills and other painted surfaces shall be dusted using a tacky dust cloth only. Do not use furniture polish or other polishing or cleaning products on these surfaces.

8) Clean all glass areas/windows/doors

9) Clean windowsills and baseboards.

10) Sweep aprons and walkways in front of the Carriage House and Visitor Center.

TABLE: B

John Fitzgerald Kennedy NHS, 83 Beals Street, Brookline, Massachusetts 02146 Service Description The Contractor shall provide all labor, materials (The National Park Service will provide all trash bags, toilet paper and paper towels and cleaning solutions), equipment and incidentals necessary to provide custodial services to Kennedy National Historic Site including entrance area outside of Visitor Center, Interior of Visitor Center, Bathroom and Kitchen/Break Room.

All items of work shall be performed Wednesday and Friday 8:30AM-9:30AM. Any modification to the current schedule would be accomplished by bilateral modification. The Contractor shall mop floors and clean visitor’s center and visitor bathroom first to ensure floors will dry before site opens. The contractor can then move on to mopping and cleaning the breakroom and employee bathroom.

A. Trash: Empty and clean all waste receptacles, replacing bags when necessary. Trash shall be disposed of in designated trash receptacles.

B. Bathrooms:

1) Wash and sanitize toilet fixtures, counter tops, and sinks

2) Refill toilet paper and towel dispensers with National Park Service furnished supplies.

3) Clean toilet, doors, pipes, waste baskets, receptacles as necessary to remove stains.

4) Wash and clean all mirrors.

5) Sweep floors thoroughly.

6) Wash all non-carpet floors. All floors shall be completely dried by the contractor.

7) Empty all trash receptacles and properly dispose of waste.

C. Area Outside of Visitor Center, Interior of Visitor Center, Bathroom and

Kitchen/Break Room:

1) Sweep all non-rug areas.

2) Damp mop all non-rug/tile floor areas. All wooden floors will be dry mopped only. No wet mops are to be used on wooden floor surface

3) Vacuum all rugs in all areas. Vacuuming shall be completed as early as possible during minimum building occupancy (includes vacuuming under low furniture and hard to reach places as under radiators, under desks, hallways, etc.).

4) Perform light dusting.

5) Empty wastepaper baskets and trash receptacles; remove all waste and trash;

and place in space provided for disposal. Replace clean trash can liners provided by the park, as necessary.

6) Spot clean all stains etc. on carpets (all floors) each day. No stains should be allowed to remain on the carpet. Supervisor shall inspect the building each day to insure that required work is complete.

7) Dust all horizontal and vertical surfaces that are readily. Windowsills and other painted surfaces shall be dusted using a tacky dust cloth only. Do not use furniture polish or other polishing or cleaning products on these surfaces.

8) Clean all glass areas/windows/doors

9) Clean windowsills and baseboards.

10) Sweep front porch deck, stairs, walkway, and walkway leading to back of Visitor Center area and Visitor Center entrance stairways.

TABLE: C

Frederick Law Olmsted National Historic Site Barn, 99 Warren Street, Brookline Massachusetts 02445

The Contractor shall supply all labor, materials (The NPS will provide all trash bags, toilet paper, paper towels and cleaning solutions), equipment and incidentals necessary to provide custodial services to the Fredrick Law Olmsted National Historic Site barn including two bathrooms, model shop and classroom areas.

All items of work shall be performed on Monday, Wednesday, and Friday 8AM-9AM. Any modification to the current schedule would be accomplished by bilateral modification.

Contractor shall:

A. Trash:

1) Empty and clean all waste receptacles, replacing bags when necessary. Trash shall be disposed of in designated trash receptacles.

B. Bathrooms:

1) Wash and sanitize toilet fixtures, counter tops, sinks and tile walls.

2) Refill toilet paper and paper towel dispensers with NPS furnished supplies

3) Clean toilets, doors, pipes, wastebaskets, receptacles as necessary to remove stains.

4) Sweep all floors thoroughly.

5) Wash all non-carpet floors and baseboards. All floors shall be completely dried by the contractor.

6) Empty all trash receptacles and properly dispose of waste into designated receptacles.

C. Model shop, classroom, kitchen area, and hallway:

1) Lightly dust furniture, windowsills

2) Sweep and damp mop all non-rug floors (wooden floor sweep only)

3) Wash and disinfect all tables in classroom area

4) Clean all windows and doors, both sides.

5) Wash and sanitize countertop and sink in kitchen area

6) Wash and sanitize slop sink in kitchen.

D. Empty all waste receptacles, replacing bags when necessary. Trash shall be disposed of into designated receptacles. Outside picnic area:

1) Wash and sanitize all picnic tables.

2) Empty all outside receptacles, replace trash bags when necessary. Put trash in designated receptacles

TABLE: D

Frederick Law Olmsted National Historic Site House, 99 Warren Street, Brookline Massachusetts 02445

The Contractor shall supply all labor, materials (The NPS will provide all trash bags, toilet paper, paper towels and cleaning solutions), equipment and incidentals necessary to provide custodial services to the Fredrick Law Olmsted National Historic Site kitchen area, four bathrooms, two entranceways, mailroom, exhibit areas, adjoining hallways, and offices.

All items of work shall be performed on Monday, Wednesday, and Friday 8AM-10AM. Any modification to the current schedule would be accomplished by bilateral modification. The Contractor shall first perform cleaning of the visitor’s center area and visitor bathrooms. The Contractor can then move on to cleaning employee common spaces and employee bathrooms.

A. Trash:

1. Empty and clean all waste receptacles, replacing bags when necessary. Trash shall be disposed of in designated trash receptacles located in storage sheds.

B. Recycling: All recycling materials in bins shall be brought to recycling barrels in storage shed.

C. Kitchen:

1. Wash and sanitize counters, sink, table

2. Sweep and wet mop kitchen floor. All floors shall be completely dried by contractor.

3.Lightly dust all furniture, cabinets, base boards, windowsill.

D. Back Entrance, Hallway and Mailroom Areas:

1. Sweep exterior entrance landing.

2. Shake out entrance rugs free of debris.

3. Sweep and damp mop all non-rugged floors and wet mop. All floors shall be completely dried by contractor.

4. Lightly dust all windowsills, baseboards, ledges, and furniture.

5. Clean interior and exterior windows as needed.

6. Empty all recycle bins and trash receptacles.

E. Stairway/Hallways and 2nd Floor Offices:

1. Vacuum all carpeted floors in stairway, hallway, and offices.

2. Empty all trash receptacles and properly dispose of waste into designated receptacles.

3. Lightly dust windowsills, railings, ledges, furniture in offices, hallway stairs.

4. Wash interior windows.

F. Exhibit Areas and Front Entryway (Visitor’s Center):

1. Sweep exterior walkway

2. Wash inside and outside windows in the entryway. Interior windows must be carefully done so no damage is done to the exhibits and wall coverings. Must be done by the Supervisor.

3. Sweep all wood floors. No damp mopping of wooden historic floors.

4. Dust all windowsills, furniture, exhibits, and mantles with extreme caution.

5. Vacuum exhibit room rugs and runners carefully as not to damage wood floors.

G. Bathrooms (Four):

1. Wash and sanitize toilet, fixtures, counters, sinks, and mirrors.

2. Empty and clean all waste receptacles, replacing bags when necessary. Trash shall be disposed of in designated trash receptacles.

3. Refill toilet paper, towels, and soap with NPS furnished supplies.

4. Sweep and damp mop bathroom floors. All floors shall be completely dried by the contractor.

5. Clean all base boards, sills, trim, and doors to remove stains.