A04_-_140L1722Q0027-Statement_of_Work.docx

INDEX TO STATEMENT OF WORK

(1) Saturday, six federal holidays, and on-call

(1) Saturday, six federal holidays, and on-call

Statement of Work (SOW)

Custodial Services for the Canyons of the Ancients Visitor Center and Museum Dolores, Colorado

1. EXTENT OF WORK:

The work covered under this specification consists of performing certain operations for custodial services at the Bureau of Land Management, Canyons of the Ancients Visitor Center and Museum (CANM), 27501 Highway 184 Dolores, Colorado 81323. Visitation in public areas is expected to be approximately 35,000 for FY22. Usage in non-public areas is limited to the Center staff and volunteers, researchers, educators and other users in administrative, curation, and laboratory areas.

Custodial service is typically covered by CANM staff Monday through Friday. This contract covers cleaning for Saturday morning, and six federal holidays that CANM is open to the public (Memorial Day, Juneteenth, Independence Day, Labor Day Columbus Day, and Veterans Day) and an additional 16 days of on-call coverage when CANM staff is unavailable.

The cleaning required and covered by the contract for Saturday, federal holidays and on-call coverage includes cleaning of the exhibit halls, lobby, public restrooms, theater and multi-use room. Hours open to the public are 9 a.m. to 5 p.m. March 1 through October 31 (summer schedule) and 10 a.m. to 4 p.m. November 1 through February 28 (winter schedule), six days a week. Administrative office hours are 7:30 a.m. to 5 p.m. Monday through Friday.

All Cleaning must be completed by 9:00 AM.

2. SUPPLIES, MATERIALS AND EQUIPMENT:

All supplies, materials, and equipment necessary for the performance of the work of this contract, including but not limited to the following: brooms; brushes; wiping, polishing, treated and untreated dusting cloths; wet mops, sweep mops; sponges; squeegees; paper towels; toilet tissue; hand soap; urinal screens, porcelain ware cleaner; liquid and powder detergents; glass cleaner; floor finish; floor stripper; metal polish; furniture polish; scouring powder will be provided by CANM. The Contractor will be responsible for keeping all materials clean. CANM will furnish a high filtration vacuum cleaner to be used on quarry and resilient tile, epoxy, and concrete surfaces.

Contractor shall insure usage of warning signs to show type of work being done and dangers such as "Wet floor, slippery". These type signs shall be placed at all entrances to the affected area. Signs will be required to cover different dangers that may be noted by the COR, and shall be of a type commonly used for this purpose.

Two utility rooms are set aside for custodial use and storage. Cleaning supplies are stored in a separate storage area. CANM staff will always ensure that the utility rooms are fully equipped with the necessary cleaning supplies and equipment. The contractor will be checked out a key to these rooms as well as a key to enter the building. The contractor is responsible for maintaining these rooms in an uncluttered and clean state on the contractor’s days of use and access to fixtures and equipment shall be always maintained.

3. BUILDING AREA:

The space to be maintained consists of approximately 11,442 sq. ft. within a 40,000 sq. ft., two-story building. Of the total square feet to be cleaned, 2,000 sq. ft. are carpeted, 9,400 sq. ft. are quarry tiled, and 42 sq. ft. are covered with floor mat.

4. CONDUCT OF CONTRACTOR'S EMPLOYEES:

Contractor shall prohibit employees from disturbing papers on desks, in drawers or cabinets, or from using telephone or office equipment provided for Government use.

There shall be NO SMOKING anywhere within the building at any time. Food or beverage consumption is to be limited to room 135 and. No unauthorized persons are to accompany workers into the building at any time including children.

Due to the nature of special security requirements at CANM, all workers shall be at least 18 years of age and shall not have been convicted of a felony or theft misdemeanor. At the time of award, Contractor shall submit a certified list of personnel to be used at CANM who meet these requirements.

5. SERVICES TO BE PROVIDED/GENERAL CLEANING:

The services listed below are organized by room and further broken down by frequency of cleaning; i.e., daily, twice weekly, weekly, monthly, etc.

A. Exhibit Hall/room 111

1 Saturday, six federal holidays and on-call

(a) Clean stairs, and handrails in the pit-house area.

(b) Vacuum floors and spot clean as required.

B. Special Exhibit Gallery/room 116

1 Saturday, six federal holidays, and on-call

(a) Dust mop floors and wet mop as required.

(b) Spot clean all interior and exterior walls, doors and door glass surfaces.

C. Lobby/room 101 and Hall/room 114

1 Saturday, six federal holidays, and on-call

(a) Dust mop floors and wet mop as required.

(b) Spot clean all wall/door surfaces.

(c) Empty all wastebaskets, install liners/bags and wipe clean as required.

(d) Clean and shine the wall mounted drinking fountains.

(e) Collect and remove all trash and debris and deposit in rear dumpster.

D. Theater lobby/room 110, Theater/room 104

1 Saturday, six federal holidays, and on-call

(a) Vacuum floors and spot clean as required, including aisles between and behind seat rows.

(b) Spot clean all wall/door surfaces.

E. Multi-use/room 109

1 Saturday, six federal holidays, and on-call

(a) Dust mop and wet mop floors as required.

(b) Spot clean all wall/door surfaces.

(c) Empty all wastebaskets, install liners/bags and wipe clean as required.

(d) Collect and remove all trash and debris and deposit in rear dumpster.

F. Museum Sales Area/room 112

(1) Saturday, six federal holidays, and on-call (Daily)

(a) Dust mop floors and wet mop as required.

(b) *Dust horizontal surfaces of chairs, bookcases, heaters, ledges, sales desk and other furniture with a treated dust cloth provided by CANM as required.

(c) Spot clean all wall/door surfaces.

(d) Empty all wastebaskets, replace liners as required and wipe clean.

(e) Collect and remove all trash and debris and deposit in rear dumpster.

G. Public toilets/rooms 117 & 119

1 Saturday, six federal holidays, and on-call (Daily)

(a) Sweep floors and wet mop with a disinfectant detergent.

(b) Wash all urinals, water closets and seats inside and out with a disinfectant detergent. Seats shall be left in a raised position. Clean washbasins and wipe free of all water marks. Damp-wipe and polish dry mirrors, shelves, dispensers, chrome fixtures and pipes.

(c) Empty all trash receptacles, replace liners and wipe clean.

(d) Collect and remove all trash and debris and deposit in rear dumpster.

(e) Paper towels, soap and toilet tissue rolls will be fille as needed. A minimum of one complete tissue roll will be installed per stall, plus a second complete or partial roll.

6. GENERAL INSTRUCTIONS:

Windows are to be closed, lights turned off when not in use; all "lost and found" items will be turned in to the COR promptly. Hazardous, unsafe, or unhealthful conditions must be reported immediately. Items needing repair, such as leaky faucets, toilet blockages etc.; should be reported immediately.

Services under this contract shall be subject to inspection and approval by the Contracting Officer or their designated representative. For the protection of the building and the equipment and facilitation of the business conducted therein, first rate, highest quality janitorial services are required.

Careless performance of work will not be tolerated. Unsatisfactory work will be documented and called to the attention of the contractor and he/she will be required to correct the work deficiencies and improve the overall work results. The contractor shall be required to submit the fore mentioned cleaning schedule and employee list with the monthly bill.

Failure by the contractor to comply with such requests will result in either the corrective work being performed by the government, or others, and the cost charged to the contractor; or in the termination of the contract.

OBSERVANCE OF LEGAL HOLIDAYS:

Memorial Day

(b) Also, any other day designated by Federal Statute, any other day designated by Executive Order, and any other day designated by the President's proclamation. When any such day falls on a Saturday, the preceding Friday is observed; when any such day falls on a Sunday, the following Monday is observed. All personnel assigned to this contract shall limit their observation of holidays to those set forth above.

AUTHORITY

Notwithstanding any of the other provisions of this contract, the CO shall be the only individual authorized to:

(a) accept nonconforming work,

(b) waive any requirement of this contract, or

(c) modify any term or condition of this contract.

PROCEDURES FOR AVOIDANCE OF ACTUAL OR APPARENT PERSONAL SERVICES

In order to avoid actual or apparent personal services for contractor employees performing work at Government facilities the following procedures shall apply to this contract and subsequent task orders:

(i) Each contractor employee shall be provided, and shall wear in plain sight, an identification badge which clearly indicates they are a contractor employee.

(ii) A name plate or tag identifying the employee as an employee of the contractor shall be affixed in plain sight to the employee’s cubicle or office.

(iii) Contractor employees shall identify themselves as such in all correspondence, such as e-mails or faxes, originating from a Government provided source.

(iv) Contractor employees shall not attend Government all employee meetings or other inherently Governmental meetings unless specifically notified. All such notifications shall be coordinated through the CO and the on-site contract manager. If attendance at a recurring meeting is necessary for accomplishment of contractual requirements a blanket notification may be executed.

(v) Government employees shall not participate in contractor employment interviews unless specifically approved by the CO and then only to the extent required to insure a skill match for the position being filled.

KEY PERSONNEL

(a) The contractor shall assign to this contract the following key personnel who will have the full authority to act on behalf of the contractor during performance of efforts hereunder:

To be determined during negotiations (Individual names shall be included in the resultant contract as an attachment. Revisions in accordance with the provisions of this clause will be made by superseding letters to be included as a bilateral contract modification)

Supervision shall be the responsibility of the Contractor. Any Contract employee problems in performance, attendance, or other personal problems shall be referred to the On-Site Supervisor to be referred on to the Contractor.

(b) During the first year of performance, the Contractor shall make no substitutions of those personnel unless the substitution is necessitated by illness, death, termination of employment, or otherwise approved by the CO. The Contractor shall notify the CO within 15 calendar days after the occurrence of any of these events and provide information required by paragraph (c) below. After the initial year, the Contractor shall submit the information required by paragraph (c) to the CO at least 15 calendar days prior to making any permanent substitution.

(c) Substitution of key personnel shall require the written approval of the CO. The Contractor shall provide an explanation of the circumstances necessitating the proposed substitution, complete resumes for the proposed substitutes, and any additional information requested by the CO. Proposed substitutions should have comparable qualifications to those of the persons being replaced. The CO will notify the Contractor within 15 calendar days after receipt of all required information of the decision on substitutions. The key listing of personnel shall be modified by superseding letters as a bilateral contract modification as stated in (a) above.

(d) The Government reserves the right to refuse any contractor employees recommended or referred by the Contractor.

PROFESSIONAL STANDARDS AND ETHICS

All personnel furnished by the Contractor shall be fully qualified for the services they are assigned. If any services performed by an individual do not conform to the contract requirements, or jeopardize successful performance of the contract, the CO may require the Contractor to immediately remove the individual from the contract at no additional cost to the Government. The Contractor shall conduct only business covered by this contract during period paid for by the Government and shall not conduct any other business on Government premises. Contractor employees assigned to this contract shall not solicit business that may be within the scope of this contract.

PAY AND BENEFITS

(a) Regular hourly rates shall include fringe benefits, G&A, and overhead.

(b) Holiday pay and vacation time shall be in accordance with the Wage Determination included, and all revisions made to those Wage Determinations as they become effective.

(c) Contractor personnel are not entitled to administrative leave for such functions as picnics, blood drives, luncheons, dedications, etc.

(d) Contractor employees are not eligible to receive monetary awards from the Government.

CERTIFIED EMPLOYEE TIME RECORDS:

The Contractor shall maintain certified employee time records for the life of the contract. The records shall consist of a daily time log for each employee. The log shall be signed or initialed and certified as correct by the employee and the On-Site Supervisor. The time records for the period covered by an invoice shall be submitted with the invoice.

HOLD HARMLESS AND INDEMNIFICATION AGREEMENT:

The Contractor shall hold harmless and indemnify the Government against any and all liability, claims, and costs of whatsoever kind and nature for injury to or death of any person or persons and for loss or damage to any property occurring in connection with, in any way incident to, or arising out of the occupancy , use, service, operation or performance of work under the terms of the contract, resulting in whole or in part from the negligence acts or omissions of the Contractor, any subcontractor, or any employee, agent, or representative of the Contractor or subcontractor.

GOVERNMENT ISSUED KEYS AND IDENTIFICATION CARDS

(a) All Contractor personnel shall be required to wear identification cards, supplied by the Government, while on the Government site. This requirement applies to personnel who are co-located at Government sites either on a full or part-time basis.

(b) It may become necessary for the Government to issue keys to the Contractor personnel.

(c) Prior to, or upon completion or termination of work required hereunder, the Contractor shall return all such keys and identification cards to the CO or the duly authorized representative. In the event such keys or identification cards are not returned, the Contractor understands and agrees that the Government may, in addition to any other withholding provisions of the contact, withhold $50.00 for each key or identification card not returned. If the keys or identification cards are not returned within 30 days from the date the withholding action was initiated, any amount so withheld shall be forfeited by the Contractor.

CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS

Performance of this contract requires contractor personnel to have a Federal government-issued personal identification card before being allowed unsupervised access to a DOI facility. The Contracting Officer’s Representative (COR) will be the sponsoring official, and will make the arrangements for personal identity verification and card issuance.

At least two weeks before start of contract performance, the Contractor will identify all contractor and subcontractor personnel who will require physical access for performance of work under this contract. The Contractor must make their personnel available at the place and time specified by the COR in order to initiate screening and background investigations. The following forms, or their equivalent, will be used to initiate the credentialing process:

• OPM Standard Form 85 or 85P

• OF 306

• Fingerprint card (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be borne by the contractor),

• Release to Obtain Credit Information

• PIV card application (web-based)

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. Provide the COR with documentation that supports the individual’s status.

During performance of the contract, the Contractor will keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR and Issuing Office within 24 hours. Replacement will be at the contractor’s expense. If reissuance of expired credentials is needed, it will be coordinated through the COR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the COR.

Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of the individual applying for clearance. Upon successful completion of the NAC process, an identification card will be issued and access granted.

Simultaneously, a NAC with Inquiries (NACI) will be initiated to determine the individual’s suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised access to a Federally-controlled facility for more than 180 calendar days or any unsupervised access to a Federally-controlled Level 3 or 4 information systems.

GOVERNMENT FURNISHED PROPERTY AND DATA

(a) The Government will provide office space, furniture and equipment as necessary for performance of duties detailed in Position Descriptions. Government property shall include all equipment and software necessary for performance of this contract.

(b) The Contractor shall be liable for all loss or damage of Government-furnish property until the completion and final acceptance of work required under this contract.

(c) Except as authorized in writing by the CO, the Contractor is not authorized to acquire any equipment (including office equipment) furniture, fixtures or other personal property items as a direct charge item under this contract.

CONTRACTING OFFICER'S REPRESENTATIVE (COR)

The COR(s) will be appointed by the CO upon award of the contract and/or Task Orders issued hereunder. The COR(s) will serve as the primary technical contact between the BLM and the contractor. In this role the COR(s) will provide any specialized instructions to the Contractor regarding the Statement(s) of Work, arrange pre-work conferences as necessary, and coordinate the review and acceptance of all tasks/services under individual task orders. The COR(s) do not have the authority to modify, or in any way amend the prices, terms, or conditions of this contract or any task orders issued hereunder without the prior written consent of the CO.

TECHNICAL DIRECTION

(a) Technical direction must be within the scope of work stated in the contract. The COR does not have the authority to, and may not, issue any technical direction which:

(1) Constitutes an assignment of additional work outside the Statement of Work.

(2) Constitutes a change as defined in the contract clause(s) entitled "Changes", located in Section C;

(3) Causes an increase or decrease in the total price or the time required for contract performance;

(4) Changes any of the expressed terms, conditions or specifications of the contract; or

(5) Interferes with the Contractor's right to perform the terms and conditions of the contract.

(b) The term "technical direction" is defined to include:

(1) Directions to the Contractor which redirect the contract effort, shifts work emphasis between work areas or tasks, requires pursuit of certain lines of inquiry, fills in details or otherwise serves to accomplish the contractual Statement of Work.

(2) Providing written information to the Contractor which assists in the interpretation of drawings, specifications or technical portions of the work description.

(3) Review, and where required by the contract, approval of technical reports, drawings, specifications and technical information to be delivered by the Contractor to the Government under the contract.

(c) Technical directions can be issued in writing or verbally by the COR.

(d) The Contractor shall proceed promptly with the performance of technical directions duly issued by the COR in the manner prescribed by this article and within his authority under the provisions of this clause. If, in the opinion of the Contractor, any instruction or direction by the COR falls within one of the categories defined in (a)(1) through (5) of this clause, the Contractor shall not proceed but shall notify the CO in writing within five (5) working days after receipt of any such instruction or direction and shall request the CO to modify the contract accordingly. Upon receiving the notification from the Contractor, the CO shall:

(1) Advise the Contractor in writing within thirty (30) days after receipt of the Contractor's letter that the technical direction is within the scope of the contract effort and does not constitute a change under the "Changes" clause, located in Section C, of the contract;

(2) Advise the Contractor within a reasonable time that the Government shall issue a written change order;

(3) Rescind the technical direction.

(e) A failure of the Contractor and Contracting Officer to agree that the technical direction is within the scope of the contract, or a failure to agree upon the contract action to be taken with respect thereto shall be subject to the provisions of the clause entitled "Disputes", incorporated by reference in FAR 52.212-4 Contract Terms and Conditions -- Commercial Items in Section C.

7. CLEANING QUALITY REQUIREMENTS:

For the protection of the building and its equipment and to facilitate services provided by the government, first-rate quality cleaning will be required. Careless performance of work will not be tolerated. Services performed under this contract shall be subject to inspection by the COR and approval by the CO or COR. The contractor will also provide and implement an internal Quality Assurance Plan.

· Unsatisfactory work will be called to the attention of the contractor and he/she will be required to correct the work deficiencies and improve the overall work results. Failure by the Contractor to comply with such requests within 72 hours will result either in the corrective work being performed by the Government or others at a cost charged to the Contractor and/or in the termination of the contract.

· Failure by the Contractor to arrive at work site to perform duties or schedule back-up staff to perform duties as outlined in this SOW will result either in the corrective work being performed by the Government or others at a cost charged to the Contractor and/or in the termination of the contract.

8. SECURITY INSTRUCTIONS:

A. The contractor will be issued one set of keys containing two keys/fobs and will not duplicate keys. Keys will be surrendered on the last day of the Contract.

B. Lost keys

In the event that keys are lost by the Contractor or any of the contractor’s staff, the Contractor must notify the COR within 8 hours. The COR will arrange for replacement keys and the re-keying of all locks within 24 hours of the report of the loss. These expenses will be paid by the contractor. If deemed necessary by the COR, the Contractor may be required to hire off-duty police officers until locks are satisfactorily rekeyed.

C. The contractor will be provided with an emergency call list of CANM staff members. This list will remain posted in the utility room. The call list will be listed in priority call order.

INDEX TO STATEMENT OF WORK (SECTION C)

(1) Saturday, six federal holidays, and on-call

(2) Saturday, six federal holidays, and on-call

GOVERNMENT ESTIMATE

SECTION B - SUPPLIES OR SERVICES AND PRICES/COSTS

CUSTODIAL SERVICES FOR THE Canyons of the Ancients Visitor Center & Museum

TOTAL ESTIMATE $