SOW-multimodal_OEM_PM7.pdf

Statement of Work – Original Equipment Manufacturer (OEM) Technicians-Multi Modality

1.0 Introduction

a) The United States Department of Agriculture/Agricultural Research Service/Northeast Area/Beltsville

Human Nutrition Research Center/Food Components and Health Laboratory

(USDA/ARS/NEA/BHNRC/FCHL) has a requirement for a service agreement for the maintenance of multi-modality laboratory equipment which involves the utilization of multiple manufacturers, service organizations, and parts sources under a single agreement in addition to real-time vendor management through a secure web portal. The Contractor will provide original equipment manufacturer (OEM) technicians or engineers who will have a wide range of skills that will enable them to provide service for specific equipment.

The Contractor’s work shall be performed at the USDA/ARS/NEA/BHNRC/FCHL, 10300 Baltimore

Avenue, Building 307B, Beltsville MD 20705.

b) The work shall be performed as per SOW which includes on-site visits in addition to real time management through a secure web portal.

c) For purposes of this SOW, service can be performed on-site or via real time vendor management as outlined in the Scope of Work. The Contractor shall be required to complete the service performance during normal business hours of 8am-5pm, Monday through Friday.

Additionally, the Contractor, at their expense, shall maintain a call center open between 7:30 am and 9:00 pm to receive maintenance requests, and shall provide phone support outside of normal business hours when necessary.

d) Scope of Work

The Contractor shall provide preventive maintenance and repair service for diverse scientific equipment

(Please see list below) which will be performed by certified OEM technicians or engineers. The

Contractor, unless otherwise noted, shall cover the cost of on-site repair service, including emergency repair, parts, labor, and travel in addition to preventative maintenance visits per OEM specifications as outlined in the OEM Manual which shall be provided by the Contractor. The Contractor shall perform work between the normal business hours of 8am-5pm, Monday through Friday. The Government will be authorized to utilize their preferred service providers, including the OEM, to perform the actual repair and preventative maintenance service on covered equipment. The cost of all covered service events shall be covered by the Contractor throughout the contract term. The Contractor shall cover maintenance charges at the service provider’s standard prevailing rates 24x7x365.

The Contractor shall cover the cost of technical support and shall issue payment directly to the provider for services rendered. The Contractor shall cover the cost of loaner equipment for up to ten (10) days in the event a repair cannot be completed within the expected timeframe for the type of repair to be made.

The Contractor shall maintain a secure website which would allow authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available 24x7 via the Contractor’s secure website. Software updates are limited to those which are included by the OEM at no additional cost during the annual preventative maintenance service visit. Elective enhancements, upgrades, or other software maintenance shall not be covered under the agreement. The maintenance agreement shall be firm-fixed price and have a common Period of Performance for all covered items. Additionally, the

Government may remove equipment or add similar equipment at any time during the contract term. The vendor shall adjust the cost(s) accordingly. The agreement will provide coverage from August 1, 2019 through July 31, 2020 for the following equipment:

Tag/item Manufacturer Model Quantity Description Serial # PMs Included coverage

3005727 Kendro Laboratory Products

RC6 Plus 1 Centrifuge 2009A2319 1

3005728 Kendro Laboratory

Products

RC6 Plus 1 Centrifuge 2009A2321 1

3053100 Agilent Technologies

LC1100 1 Liquid Chromatograph/Mass

Spectrometer

DE24505152 1

Sub items

Mass Spectrometer

Diode Array Detector (DAD SL)

Column Compartment (TCC SL) Liquid Autosampler (HiP-ALS SL)

ALS Thermostat (1290 Thermostat)

Degasser Binary Pump (Bin Pump)

G2445D

G1315C

G1316B G1367C

G1330B

G1379B G1312B

DE24505152

DE73457476

DE60558395

DE64557661

DEBAK00487

JP82007985

DE63058967

3076585 Parker Balston NitroFlow Lab 1 Nitrogen Generator, Nitro

Flow 60

N260-0013 1

Sub Items

Compressor 1

3076586 Parker Balston NitroFlow Lab 1 Nitrogen Generator, Nitro

Flow 60

N260-0043 1

3110484 LECO TruMac N 1 Nitrogen Analyzer 3062

3005718 Ortho-Clinical VITROS 5,1 Fusion

Series

1 Analyzer 34002166

3005719 Kendro

Laboratory

Products

RC6 Plus 1 Centrifuge 2009A2315

3007638 Agilent

Technologies

6490A 1 Mass Spectrometer SG113A206 1

Sub Items

Infinity Autosampler

Binary Pump

Infinity Diode Array Detector Thermostat for 1100/1200 samplers (WPS & ALS)

Thermostatted Column Compartment SL Plus

G4226A-

Agilent 1290

G4220A-1290 Infinity

G4212A-

Agilent 1290 G1330B

G1316C

DEBAP01777

DEBAA01263

DEBAF01078

DEBAK05274

DEBAC02272

3007639 Waters Liquid Chromatograph F11QSM211A 1

Sub Items

PDA Detector

Binary Solvent Manager

UPLC Sample Manager ELS Detector

F11UPL116A

F11QSM211A

F11SDI606M

D11UPE943M

3047401 Waters Liquid Chromatograph E11UPL029A

Sub Items

PDA Detector

Binary Solvent Manager UPLC Sample Manager

E11UPL029A

D11QSM939A

C11SDI112M

3.0 Government Furnished Property, Facilities, Services or Information

a) The Government will furnish office space, expendable supplies, and equipment if necessary solely for the Contractor’s use while performing the work prescribed herein. All assigned equipment to the contractor shall be returned to the agency at the end of the term (if applicable).

4.0 Reimbursable Items

a) The USDA will not reimburse costs associated with “Local Travel” to/from the Contractor’s office to/from USDA or for parking. Neither will the USDA reimburse the Contractor for his

“travel time”.

5.0 SUBMISSION OF DELIVERABLES

a) The Contractor shall cover the cost of technical support and shall issue payment directly to the provider for services rendered. The Contractor shall cover the cost of loaner equipment for up to ten (10) days in the event a repair cannot be completed within the expected timeframe for the type of repair to be performed.

b) The Contractor shall maintain a secure website which would allow authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available 24x7 via the

Contractor’s secure website.

6.0 SUBMISSION OF INVOICES

a) The Contractor shall submit an original monthly invoice to IPP at the website listed below:

"Submit Invoice-to" address for USDA orders is the US Department of Treasury's Invoice

Processing Platform (IPP). All invoices are to be submitted online via the electronic

Invoice Processing Platform. This is a mandatory requirement initiated by the US Department of

Treasury and you can find more information at this website https://www.ipp.gov/index.htm.

Your company must register at https://www.ipp.gov/vendors/enrollment-vendors.htm to establish an account in order to submit an invoice”.

b) The Contractor’s monthly invoice shall include: (a) the contract number (b) dates of performance and (c) equipment for which repairs and/or maintenance were provided.

c) Invoices will be processed for payment in accordance with the U.S. Prompt Payment Act.

- End of Statement of Work -https://www.ipp.gov/vendors/enrollment-vendors.htm