9594CS21Q0025 Amendment 0001 - 6-22-21.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

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IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

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C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

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Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

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14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

See the attached Page 2

Court Services and Offender Supervision Agency Office of Procurement 800 N. Capitol Street, Suite 6119 Washington, DC 20002-4260 POC: William Hall; 202-220-5717; william.hall@csosa.gov

RSC200106

9594CS21Q0025

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06/22/2021

05/21/2021

Location Tracking Services Utilizing Global Position System (GPS) and Related Technologies 9594CS21Q0025 Amendment 0001

The purpose of this Amendment 0001 is to:

a. Provide Attachment 1 to this Amendment 0001 which provides the answers to questions received along with the following attachments:

i. Monitored Event Protocols

ii. CSOSA PS-5800 Personnel Security Program, (5/14/2004)

iii. CSOSA PS-2036 Information Technology Security, (3/20/2020)

iv. CSOSA MI-2062 Instruction for Personally Identifiable Information (PII)

Data Extracts, (10/31/2009)

b. Provide an updated Attachment J-1: Pricing Tables which makes minor corrections highlighted in red.

c. Make the following changes to the Solicitation (changes highlighted in red):

i. Change Section C.4.6.9. to read as follows, “Have the capability to warn offenders using differentiated types of alerts, including an audible feature. For example, a low battery warning may utilize a 10-second vibration, an exclusion zone warning may utilize three successive vibrations. The unit may be linked to an integrated smartphone application or other text-capable device through which a text message can be sent..”

ii. Change Section C.5.1.6 to C.5.1.4.

iii. Change Section C.5.1.5 to read as follows, “The CMS shall provide accessible data containing a listing of the names and unique identifiers of all CSOSA offenders actively and historically monitored by the Contractor's equipment, associated transmitter/receiver serial numbers, current real-time status of each offender referencing the most recent event that was reported for each offender.

Report information shall be by location, date, and time. There shall also be access to inactive/archived offender information.”

iv. Change Section C.5.1.11 to read as follows, “The CMS shall store an unlimited number of pre-defined zones, which can be applied to any one offender and which will generate immediate alerts to CSOSA.”

v. Change Section C.5.1.17.t to read as follows: “Report export to include offender name, offender ID, date of birth, device number, track date and time, GPS Valid, latitude and longitude, battery level, satellites in view/used, track point accuracy, signal type(s), cell tower data, event/violation data (on charger, tamper, shielding, jamming).”

vi. Change Section C.5.1.17.z to read as follows: “The Contractor shall provide the

COR with a monthly lost equipment report, as determined by CSOSA’s equipment status designation in the CMS. The lost equipment report shall be provided no later than the tenth day of the month for equipment lost during the previous month.”

Location Tracking Services Utilizing Global Position System (GPS) and Related Technologies

vii. Change Section C.5.3.5 to read as follows: “The monitoring center shall execute steps to notify CSOSA staff and/or offenders of certain events or violations generated by the device in accordance with the Monitored Events Protocol. The

Monitored Events Protocol is provided as an Attachment to Amendment 0001.”

viii. Change Section C.5.4.2 to read as follows: “The Contractor’s customer support service will configure offender profiles in the CMS upon a request from the COR or authorized user. These requests made by phone shall be active within 30 minutes of the request. “

ix. Change Section C.5.5.1 to read as follows: “The Contractor shall maintain no fewer than seventy-five devices, excluding lost devices, for immediate activation.

When the inventory falls below 50 units, the Contractor shall ship the difference to restore inventory to 75 devices by overnight delivery at the cost of the

Contractor. CSOSA reserves the right to request additional equipment at any time, which the Contractor shall deliver by overnight delivery.”

x. Change Section C.5.5.8 to C.5.5.11.

xi. Change Section C.5.5.9 to C.5.5.12.

xii. Change Section C.5.6.1 to C.5.6.6.

xiii. Change Section F.9 Table Section C.5.5 to read as follows: “At least 75 devices” and delete “As directed by COR.”

xiv. Change Section H.8.1.e to read as follows: “CSOSA PS-5800 Personnel Security

Program, (5/14/2004).”

xv. Change Section H.8.1.f to read as follows: “CSOSA PS-2036 Information

Technology Security, (3/20/2020).”

xvi. Change Section H.8.1.g to read as follows: “CSOSA MI-2062 Instruction for

Personally Identifiable Information (PII) Data Extracts, (10/31/2009).”

xvii. Change Section H.10.7 to read as follows: “Reserved.”

xviii. Change Section H.10.9 to read as follows: “If the Contractor chooses to run its own automated scans or audits, results from these scans shall be provided, in full, to CSOSA.”

xix. Change Section L.5.2.2.1 Technical Approach to read as follows: “The

Technical Approach submission is limited to 50 pages. Any pages in excess of 50 pages will be removed and not considered. The Technical Approach submission shall address, at a minimum, each of the following:.”

xx. Change Section L.7.2 to read as follows: “Quotations shall be received no later than July 9, 2021 at 12:00 PM (Local Washington, D.C. time).

d. The date and time for submission of Quotations is changed to July 9, 2021 at 12:00 PM

(Local Washington, D.C. time).

e. All other terms and conditions of the Solicitation remain unchanged.

Location Tracking Services using GPS

Attachment 1 - Solicitation 9594CS21Q0025 Amendment 0001

Questions and Answers

Question 1: Could you please kindly elaborate on what RF technology is required, in reference to section C.4.1.1, on page 5 of the RFP? More specifically, if the tracking services are mobile and utilize GPS, must they also simultaneously utilize RF beacons?

Answer 1: RF stands for Radio Frequency. As noted in C.4.1.3, CSOSA requires devices that can accommodate communication with an RF beacon, if desired. It is expected that RF beacons are available to verify an offender’s presence at a static location, such as an offender’s stable residence. If an offender’s situation requires installation of an RF beacon, CSOSA, not the contractor, will be responsible for its installation. As of June 8, 2021, CSOSA has approximately

30 RF beacons in use. The number of RF beacons in use remains relatively constant on a monthly basis.

Question 2: Page 1, Form 1449, Box 17a.: Can you please advise which codes are to be entered in the Code and Facility Code boxes?

Answer 2: Quoters are only required to complete and sign the SF1449 (Blocks 30a, 30b and

30c), and include a copy of the signed SF1449 with their Quote as directed in Section L. No other blocks on the SF1449 require the Quoter to complete.

Question 3: Page 1, Form 1449, Box 18b.: The See Addendum box is checked. Is there an addendum with this information?

Answer 3: Pages 2 through 54 of the Solicitation are the Addenda.

Question 4: Page 1, Form 1449, Instructions and Blocks 23, 24: The directions say the offeror is to complete boxes 23 and 24, but Block 20 says See Continuation Pages and the Continuation

Pages say, “To Be Entered at Award.” Attachment J-1 has multiple pricing lines. Will you please confirm whether the vendor is to complete Blocks 23 and 24? If yes, can you provide directions on how to fill in the Blocks?

Answer 4: See Answer 2.

Question 5: Page 5, Paragraph C.3.3, “CSOSA shall not be responsible for the replacement cost for any damaged, lost, stolen, or unrecoverable units.” How many devices have been damaged, lost, stolen, or unrecoverable within the past 12 months by type?

Answer 5: 47 devices in 2019 and 33 devices in 2020.

Question 6: Page 5, Paragraph C.3.3: If the answer to the question above is higher or lower due to pandemic restrictions, will you please provide the average number of damaged, lost, stolen, or unrecoverable devices for the previous year?

Answer 6: See Answer 5.

Question 7: Page 5, Paragraph C. 3.5: On average, how many offenders are monitored on a tracking device only, how many offenders are monitored via a smartphone application only, and how many offenders are monitored on both?

Answer 7: Between September 2019 and February 2020 (the last full month of operations prior to COVID limitations), CSOSA averaged 477 active tracking devices per day. Currently, CSOSA does not monitor any offenders via a smartphone application.

Question 8: Page 5, Paragraph C. 3.5: How many offenders were monitored as of May 31, 2021 by monitoring type?

Answer 8: 395 offenders are monitored via GPS tracking devices as of May 31, 2021.

Question 9: Page 5, Paragraph C. 3.5: What is the current contracted daily rate for each type of monitoring?

Answer 9: That information will not be provided.

Question 9a: Does the daily rate include all monitoring costs?

Answer 9a: Yes.

Question 9b: If not, what is the current daily rate for the additional monitoring?

Answer 9b: That information will not be provided.

Question 10: Page 5, Paragraph C. 3.5: What is the average length of time a participant is on

GPS monitoring?

Answer 10: For offenders who began location monitoring on or after 1/1/2018 and who ended location monitoring on or before 12/31/2020, and excluding anomalistic monitoring durations of less than one day, the average monitoring period is 41 days.

Question 11: Page 5, Paragraph C. 3.5: On average, how many activations (installations) do you have per month per equipment type?

Answer 11: 288 installations per month, during calendar year 2019, and 306 installations per month, during calendar year 2020. All installations were with tracking devices.

Question 12: Page 5, Paragraph C. 3.5: On average, how many deactivations do you have per month per equipment type?

Answer 12: 266 deactivations per month during calendar year 2019, and 271 deactivations per month during calendar year 2020. All deactivations were with tracking devices.

Question 13: Page 5, Paragraphs C.4.1.1 and C.4.1.3: It appears RF beacons are only used “as needed.” What is the average number of beacons in use daily?

Answer 13: See Answer #1.

Question 14: Page 7, Paragraph 5.1.6: This paragraph is listed before 5.1.5 and there is another

5.1.6 on page 8. Should this requirement be renumbered 5.1.4?

Answer 14: C.5.1.6 should be C.5.1.4. Amendment 0001 makes that correction.

Question 15: Page 11, Paragraph C.5.3.4: Since monitoring center staffing factors heavily into vendor costs, we request clarification of the monitoring center telephone calls required.

Question 15a: Which violation notifications must be provided via a phone call?

Answer 15a: See the current CSOSA Monitored Event Protocol provided as an Attachment to this Amendment 0001. Section C.5.3.5 has been updated. Please note, upon a new award, this protocol will be revised to only require phone confirmation for Master Tamper and

Exclusion Zone events. All other events will be revised to require text or email notification.

Question 15b: For each of the calls, who is to be contacted by telephone? The officer, the offender, or both?

Answer 15b: Calls should be made to the following, in order: Offender. Community Service

Officer (CSO), Supervisory CSO (if offender & CSO fail to answer), GPS office (if all other parties fail to answer).

Question 15c: For each of the violations that require a phone call, approximately how many alarms are generated each month?

Answer 15c: 18,472, but all qualifying events may not require a call if the event has recently been addressed by the monitoring center.

Question 16: Page 11, Paragraph C.5.3.5: Due to the labor costs involved with direct telephone calls regarding violations, will you please provide vendors with the Monitored

Events Protocol during the solicitation process? All vendors could sign a non-disclosure agreement while also having the ability to submit competitive proposals. Without that information, the current vendor is at a distinct advantage when determining cost and pricing.

Answer 16: See Answer 15a.

Question 17: Page 14, Paragraphs 5.5.7 to 5.5.11: Are there three requirements missing from the solicitation document? If not, should the last two requirements be renumbered 5.5.8 and 5.5.9?

Answer 17: Amendment 0001 renames C.5.5.11 as C.5.5.8 and renames C.5.5.12 as C.5.5.9.

Question 18. Page 15, Paragraph 5.6.1: There is a 5.6.1 on the previous page and this follows

5.6.5. Should this be renumbered 5.6.6?

Answer 18: Amendment 0001 changes C.5.1 to C.5.6.6.

Question19: Page 15, C.5.7: How many times has the incumbent contractor provided an affidavit or expert witness testimony for prosecution of violations in court proceedings during the current contract term?

Answer 19: From January 1, 2018 through June 7, 2021, the incumbent contractor has appeared in-person for 31 matters in the Superior Court for the District of Columbia to provide expert witness testimony. During the same period, the incumbent contractor has provided certified location monitoring records in response to 210 requests, broken-out by year below:

2021 (YTD): 20

2020: 82

2019: 65

2018: 43

Question 20: Page 17, Paragraph C.5.9.3: What is the preferred transition timeline? Are there preferred start and end dates for the transition?

Answer 20: CSOSA anticipates completion of an award no later than September 30, 2021. We anticipate a transition period in accordance with the transition plan submitted by the contractor as specified in C.5.9.3.

Question 21: Page 49, Paragraph L.5.2.2.1: Many proposals/quotes are prepared with the original requirement listed and then the vendor’s response to the requirement. With a limit of 35 pages for the Technical Approach, and the requirements to be addressed taking up 13 pages of the

RFQ, will you please confirm that you do not want vendors to list the original requirement within the response? If CSOSA prefers vendor’s responses to include the original requirement, will you please increase the page limit to 50 pages?

Answer 21: Amendment 0001 changes Section L.5.2.2.1 from 35 to 50 pages.

Question 22: Page 49, Paragraph L.5.2.2.1: Will you please confirm that you do not expect nor desire written responses to Sections C.1, C.2, and C.6 to C.9?

Answer 22: That is correct, the Quote does not need to address Sections C.1, C.2, C.6, C.7, C.8, or C.9.

Question 23: Page 50, Paragraph L.5.2.3: The requirement is for “completed or substantially completed” projects. Because we know CSOSA is aware that these types of “projects” are continuous rather than “completed,” we believe this is boilerplate Past Performance language.

Will you please confirm CSOSA is not looking for projects that are completed or near completion but are actually active contracts?

Answer 23: CSOSA is looking for projects that are completed, or substantially completed, within the past five years that are similar in size, scope, and complexity to this solicitation. Projects that

“are actually active contracts” are acceptable as long as they are substantially completed. For purposes of substantially completed, CSOSA will accept an active contract that has been in operation for 3 years or more.

Question 24: Page 50, Paragraph L.5.2.3: Will you please confirm that the first sentence is correct? The Agency wants “no more than three projects”?

Answer 24: The language is correct.

Question 25: Page 51, Paragraph L.5.2.3.2: Will you advise the Quoter when you receive Past

Performance Questionnaires from our customers? If not, may we email you to confirm receipt, which may be more than one email, until we know you have received the Questionnaire from each of our customers?

Answer 25: CSOSA will not provide notification to Quoters when a Past Performance

Questionnaire is received, but will Reply All to the sender of the Past Performance Questionnaire that it has been received. Quoters should request that Past Performance Questionnaire evaluator include the Quoter as an addressee on the email.

Question 26: Page 51, Paragraph L.6: Upon release of the Agency’s answers to questions, will proposers be permitted to ask clarification questions if they do not understand the initial answer?

Answer 26: CSOSA will consider questions submitted after June 22, 2021 if the answer to the question could materially impact how potential Quotes are prepared.

Question 27: Page 52, Paragraph L.7.2: Responses to vendor questions greatly affect each proposer’s ability to develop custom solutions and cost effective pricing. If answers are not posted ten (10) business days prior to the solicitation due date, will CSOSA extend the proposal deadline to allow vendors adequate time to draft their response?

Answer 27: Amendment 0001 changed the due date for quotes to 12:00 PM (Local Washington

DC time) July 9, 2021. See revised Section L.7.2.

Question 28: Small Business Requirement: This program has not previously been designated as a small business set-aside.

Question 28a: Is there a reason that CSOSA is moving to this direction?

Answer 28a: Market research identified two or more small business concerns that are capable of fulfilling this requirement.

Question 28b: What determined the chosen NAICS code (334920)?

Answer 28b: Amendment 0001 changes the NAICS Code to 334220.

Question 28c: Would CSOSA consider removing this requirement?

Answer 28c: No, see Answer 28a.

Question 29: Fed RAMP Certification (H.8.2, H.11): If a vendor is FISMA certified, could that information, along with other 3PAO audits, be provided in lieu of the additional Fed RAMP certification? What is driving CSOSA to require Fed RAMP compliance at this time?

Answer 29: FEDRAMP requirements apply to all cloud deployment models as defined by the

National Institute of Standards and Technology (NIST). Cloud Service Offerings need to be

FEDRAMP authorized by an individual agency or the Joint Authorization Board, FISMA certification does not meet either requirement for FEDRAMP authorization and will not be considered in lieu of a FEDRAMP certification or authorization.

Question 30: Capability of warning offenders with alerts, including a siren feature (C.4.6.9):

Most agencies do not want sirens on an ankle-worn device due to the distraction this would cause in the public. In addition, this specification is unique to two vendors which restricts competitive bidding. We respectfully request that CSOSA change the requirement to an audio tone or a device vibration. This will open the RFP for competition.

Answer 30: Amendment 0001 changes Section C.4.6.9 to replace “siren” with “audible.”

Question 31: Reference Standard Form 1449, Block 23 and 24: "Offeror to complete blocks 12, 17, 23, 24, and 30". Please confirm offerors are not required to provide pricing information in blocks 23 and 24 of this form.

Answer 31: See Answer 2.

Question 32: Reference Standard Form 1449, Block 10. This section indicates that the agency requires 100% small business set aside. To the best of our knowledge, no small business in the industry can support a supervision program the size and scope of CSOSA. In addition, the incumbent provider does not currently hold this certification. There are several specifications in

RFP Section C that eliminate the ability for small businesses to provide required services. For example, no small business in the industry provides the following required solution components:

a. Reference C.5.2.1: Smartphone Applications, section in entirety (page 11). To the best of our knowledge, no small business in the industry develops and implements smartphone applications, both for officers and for offenders. Only Original Equipment Manufacturers can provide Client Management System smartphone applications.

b. Reference F.9, C.5.1.16: "The Contractor shall possess the ability to develop and generate new reports as requested by CSOSA" (page 21). To the best of our knowledge, no small business develops and implements a Client Management System. Small businesses would have to rely on the Original Equipment Manufacturer for any customizations or ad-hoc reports. By contracting directly with the Original Equipment Manufacturer, CSOSA will be empowered to request the types of custom reports mandated by RFP Section C.

c. Reference C.5.1.8: "For planning purposes, the estimated number of offenders actively monitored at any given time is 550" (page 8) and C.5.5.4: "Special needs may arise where additional inventory may be needed (i.e., largescale arrests or mass installations involving a large number of offenders, a surge in probation supervision casework, etc.). At the request of the COR, the Contractor shall ship replacement units by overnight delivery at the cost of the

Contractor" (page 13). To the best of our knowledge, no small business in the industry has the capacity to manufacture, service, repair, or replace 550 GPS monitors. In addition, a small business contractor will be reliant on the Original Equipment Manufacturer to prioritize

CSOSA equipment demands. Equipment shortages have been a prevalent challenge in the electronic monitoring industry, and contracting with a small business that relies on third-party manufacturing introduces significant risks to the agency's program.

d. Reference C.5.3.1: "The Contractor shall provide an in-house secure, confidential monitoring center and help-desk facility" (page 11). To the best of our knowledge, no small business provides a wholly-owned and operated monitoring center. These services will have to be subcontracted to the Original Equipment Manufacturer.

e. Reference C.5.6: Application Programming Interface, section in entirety (page 14-15). To meet these requirements, the contractor must be the organization directly responsible for developing and implementing the Client Management System. To the best of our knowledge, no small business in the industry develops the RFP-required CMS.

It is unprecedented in the electronic monitoring industry to rely on a small business to provide the scope of equipment and services mandated by CSOSA. Contracting with a third-party provider, one that holds the required Small Business classification, introduces significant risk and inefficiencies to the supervision program. If this truly is a Small Business set-aside, it would preclude the participation of the electronic monitoring industry's major vendors, limiting competition. Only these larger vendors would have the expertise to adequately serve CSOSA. To receive proposals from Original Equipment Manufacturers--who offer the most advanced technologies at the most competitive prices--will CSOSA please consider removing this set aside, allowing all vendors to submit proposals?

Answer 32: There is no question to respond to.

Question 33: Reference Section C.5.3.3 “The monitoring center shall provide live agent monitoring services for predefined Monitored Events, which are subject to revision by CSOSA upon request” (page 11). Would CSOSA please provide a list of predetermined monitoring events for which the incumbent currently provides live monitoring communication?

Answer 33: See Answer 15a.

Question 34: Reference Section C.5.4.5 "Receive verifiable confirmation via a telephone call from the monitoring center to the designated contact(s) to confirm that all immediate violation notifications were received by the supervising agent. The Contractor shall be responsible to maintain any call trees to be utilized when contacting designated personnel to report alerts."

(page 13). Live phone call notifications have significant impact on offeror labor costs. To provide consistent pricing across all contractor proposals, and to ensure the most competitive pricing, please provide the following information, if available:

Question 34a: Which alerts require live phone call notifications?

Answer 34a: See Answer 15a. The only violations that require telephone confirmation to the

CSO will be exclusion zone and master tamper violations.

Question 34b: Which alerts require text message or email notifications?

Answer 34b: See Answer 15a.

Question 34c: If the incumbent provider offers live phone call notifications, please provide historical information on the average number of outbound calls placed by the contractor on a monthly basis.

Answer 34c: This information is not available.

Question 34d: Please confirm whether the agency wants live phone calls from monitoring center staff to confirm violation notifications.

Answer 34d: See Answer 34a.

Question 34e: Please confirm whether the agency wants these phone calls to confirm all violation notifications on all monitored offenders.

Answer 34e: See Answer 34a.

Question 34f: Please confirm whether these phone calls are to be made 24/7/365.

Answer 34f: Phone call confirmation for the violations noted in Answer 34a are to be made

24/7/365.

Question 35: Reference C.3.5 “The number of offenders actively monitored at any given time is approximately 550 per day. The monitoring utilized shall consist of either a tracking device worn by the offender, a smartphone application on the offender’s smartphone, or both” (page 5).

Question 35a: Is the agency currently using a smartphone monitoring application on offenders’ smartphones?

Answer 35a: No.

Question 35b: For the upcoming contract period, please provide an estimate of how many of the approximately 550 offenders per day will be monitored with: i. A tracking device worn by the offender (e.g. GPS bracelet)

Answer 35b: See Answers 11 and 12.

Question 35c: A smartphone application on the offender’s smartphone but with no tracking device (e.g. GPS bracelet) worn by that offender.

Answer 35c: CSOSA anticipates connecting the Smart Phone App to every offender with an ankle bracelet if the offender has a smart phone. The agency may assign smart phone apps to offenders without an ankle bracelet. At the current time, CSOSA cannot provide a precise estimate on the split between ankle bracelet and smart phone app use.

Question 36: Reference C.4.6.5 “Respond to commands manually toggled by CSOSA staff to adjust the GPS track point collection rate to at least one GPS track point every fifteen seconds and transmission intervals to at least one time every thirty seconds” (page 6). A GPS data transmission interval of at least one time every thirty (30) seconds places exceptional demand on the battery performance of a GPS bracelet and runs the risk of fully depleting the battery in a very short period, thereafter rendering the tracking bracelet inoperable and incapable of providing location data until recharged. No known vendor provides a 30 second transmission, as it is industry standard for the highest call-in plans to still post a GPS point on the map every minute, regardless of in zone violation status in which the unit tracks every 15 seconds. Will the agency please allow for a transmission interval of at least every 60 seconds to ensure adequate performance of GPS tracking bracelets throughout any scenario, and will the agency please require vendors to explain how their solutions meet this requirement?

Answer 36: CSOSA requires a device that has a “pursuit” tracking mode that can be toggled in certain circumstance. Section C.4.6.5 will not be changed.

Question 37: Reference C.4.6.9 “Have the capability to warn offenders using differentiated types of alerts, including a siren feature” (page 7). Only a small number of OEMs incorporate an actual

“siren” feature in their GPS tracking products. To encourage fair and open competition, will the agency please modify this requirement to include “a siren feature or other audible warning alert”?

Answer 37: See Answer 30.

Question 38: Reference C.5 Description of Services (page 7)

Question 38a: 5.1.5 (page 7-8): Is the offender data specified to include offender data from other agencies outside of CSOSA? Or within CSOSA only? Please confirm.

Answer 38a: Amendment 0001 has updated Section C.5.1.5 to refer to “all CSOSA” offenders only.

Question 38b: 5.1.18 (page 10): Please provide more information as to the crime data area for the agency.

Answer 38b: This question is unclear. From CSOSA’s perspective, Section C.5.1.18 is clear.

Question 39: Reference C.5.1.11 “The CMS shall store an unlimited number of pre-defined zones, which can be applied to any offender” (page 8) and C.5.1.12 “The CMS shall store an unlimited number of pre-defined zones which can be applied to all offenders and which do not generate immediate alerts to CSOSA” (page 8). C.5.1.11 is very similar to C.5.1.12 but not as inclusive or comprehensive. Will the agency please remove requirement C.5.1.11 and keep

C.5.1.12?

Answer 39: Section C.5.1.11 has been changed and Section C.5.1.12 remains unchanged.

Question 40: Reference C.5.1.17 (page 9-10).

Question 40a: Item t: The agency asks for a report that includes ‘GPS Valid’. Could the agency please elaborate on what they mean by this term?

Answer 40a: GPS Valid references validation of the location data points returned.

Question 40b: Item t: The agency asks for a report that includes ‘GSM signal’. Most vendors use more contemporary communication methodologies such as CDMA or LTE. Please remove or modify this GSM requirement.

Answer 40b: Amendment 0001 changes Section C.5.1.17t replaces “GSM signal” with

“signal type(s).”

Question 40c: Item z: Please confirm that a vendor can report equipment as lost (if not done so by CSOSA).

Answer 40c: Amendment 0001 changes Section C.5.1.17z to, “The Contractor shall provide the COR with a monthly lost equipment report, as determined by CSOSA’s equipment status designation in the CMS. The lost equipment report shall be provided no later than the tenth day of the month for equipment lost during the previous month.”

Question 41: Reference C.5.3.5 (page 11). The agency asks for the vendor to notify CSOSA staff and/or offenders of certain events or violations that are in accordance with the ‘Monitored Events

Protocol’. The steps taken in accordance with that protocol have large implications to the quantity of staff that are needed to meet the agency’s needs. Will the agency provide the current

Monitored Events Protocol and any anticipated changes it foresees to meet the needs of this procurement?

Answer 41: See Answer 15a.

Question 42: Reference C.5.5.1 Inventory Management (page 13).

Question 42a: Please confirm the need for spare shelf equipment as this requirement as written indicates a quantity more than 75 shelf devices. For example, If the spare equipment count is reduced to 70 units then this requirement indicates that the vendor needs to ship 50 more units. This now increases the shelf stock to 120 units in this example. Please confirm that the vendor can ship just the amount of units necessary to meet the 75 unit minimum quantity?

Answer 42a: Amendment 0001 updates Section C.5.5.1 and Section F.9.

Question 42b: Throughout the RFQ, there appear to be several inconsistencies with regard to spares. Please clarify the following:

Question 42b(i): C.3.3 “The Contractor agrees to only invoice CSOSA for units that are actively in use. The Contractor shall not invoice for units maintained on-the-shelf and it shall not invoice for units that have been deactivated from active tracking” (page 4-5)

Answer 42b(i): The requirement is for the Contractor to only bill for activated units.

Question 42b(ii): C.5.5.1 (page 13) allows spares limit of 75, but with 50 units to be shipped overnight if the spares drop below 75.

Answer 42b(ii): See Answer 42a.

Question 42b(iii): F.9 Deliverables/Reports/Notifications (page 21), C.5.5 states “Thirty percent (30%) shelf stock.”

As 75 is not 30% of 550, please confirm the agency’s requirements for spare equipment inventory. Please also confirm that the agency may be invoiced for spare equipment in excess of the spare equipment allowance.

Question 43: Reference C.5.6.1 (page 15). CSOSA indicates data exchange must be bi-directional. Will the agency please provide as much detail as possible on what data will be sent to the vendor’s system and what the vendor will be expected to do with the data?

Answer 43: CSOSA may provide the contractor with data that relates to an offender’s Name, Identifying numbers (such as PDID, CSOSAID), Address, the offender’s assigned CSO (plus phone and e-mail) and SCSO (plus phone and e-mail), and demographic information. The purpose of this data would be to quickly prefill the contractor’s client management system with data from CSOSA’s case management system, if required by the Contractor when installing an offender’s tracking equipment.

Question 44: Reference C.5.6.2 (page 14).

Question 44a: Would CSOSA be amenable to working with the vendor for the fulfillment of the APIs? Based on the scope of data interchange, the development effort to complete these is anticipated to require a 90-day window.

Answer 44a: CSOSA’s expectation is that a REST API already exists and the details of which are already documented. CSOSA would not be amenable to defining requirements or participating in any activities needed to develop a REST API.

Question 44b: Does the current vendor provide a Representational State Transfer (REST)

Application Programming Interface with CSOSA?

Answer 44b: No, the current vendor does not offer a REST API.

Question 44c: Please confirm that CSOSA will also accept APIs in Simple Object Access

Protocol (SOAP).

Answer 44c: CSOSA’s requirement is limited to REST API’s only.

Question 45: Reference C.5.4.2 “Configure location tracking devices with conditions of supervision, including modified conditions and deleted conditions, within thirty minutes of the request from the COR or an authorized designee” (page 13). Will the agency please provide examples of “conditions of supervision” that are currently, or are anticipated to be, configured into location tracking devices?

Answer 45: Amendment 0001 changes Section C.5.4.2 to “The Contractor’s customer support service will configure offender profiles in the CMS upon a request from the COR or authorized user. These requests made by phone shall be active within 30 minutes of the request.”

Question 46: Reference C.5.5.5 “The Contractor shall provide labels designed to be affixed to the body-facing portion of all devices shipped that read, “If found, please call Court Services and

Offender Supervision Agency (202) 585-7348” (page 14). C.3.3 (page 4-5) states that “CSOSA shall not be responsible for the replacement cost for any damaged, lost, stolen, or unrecoverable units”. Since the contractor will assume costs associated with lost equipment, will the agency please allow instead for any such lost and found labels to instruct the finder to contact the vendor directly at a vendor provided toll-free phone number?

Answer 46: Section C.5.5.5 will remain unchanged.

Question 47: Reference C.5.7 Testimony Preparation and Appearance (page 15). How many times has in-person testimony been required of the contractor during the current contract period?

Answer 47: Since 2018, the vendor has received 31 subpoenas. Not every subpoena results in an in-person appearance.

Question 48: Reference C.9 Inspections, Compliance and Audit (page 18).

Question 48a: Has the incumbent provider received a Corrective Action Report (CAR) within the past 24 months of service?

Answer 48a: That information will not be provided.

Question 48b: If yes, please describe the deficiencies in service.

Answer 48a: That information will not be provided.

Question 49: Reference H.8 CSOSA Contractor Security Requirements (page 28). Please change the following requirements accordingly, as they will not be permitted by FedRAMP:

Question 49a: H.10.7 (page 31): Physical Access to our systems is only permitted by the issuer of the FedRAMP ATO to employees designated to have such access. Adding new, non-employees is not permitted under FedRAMPFedRAMP certified contractors receive, on an annual basis, various FedRAMP control tests that should support CSOSA’s needs.

Answer 49a: Amendment 0001 removes Section H.10.7.

Question 49b: H.10.9 (page 31): Contractors cannot require customers to approve our tools.

Would the agency consider removing this requirement, as FedRAMP requires the use of current tools? Again, this section outlines various discrepancies in conflict to FedRAMP.

Answer 49b: Amendment 0001 makes the following change to Section H.10.9:

H.10.9 If the Contractor chooses to run its own automated scans or audits, results from these scans may, at CSOSA's discretion, be accepted in lieu of Government performed vulnerability scans. In these cases, scanning tools and their configuration shall be approved by CSOSA. In addition, the results of Contractor-conducted scans shall be provided, in full, to CSOSA.

Question 50: Reference H.8.1 (page 21). Please provide the following documents, as they are not on CSOSA’s website:

Question 50a: CSOSA PS-4060 Personnel Security Program, (12/17/2015).

Answer 50a: Amendment 0001 replaces CSOSA PS-4060 Personnel Security Program, (12/17/2015) with CSOSA PS-5800 Personnel Security Program, (5/14/2004). A copy is attached to Amendment 0001.

Question 50b: CSOSA PS-5500 Information Technology Security, (12/21/2016).

Answer 50b: Amendment 0001 replaces CSOSA PS-5500 Information Technology Security, (12/21/2016) with CSOSA PS-2036 Information Technology Security, (3/20/2020). A copy is attached to Amendment 0001.

Question 50c: CSOSA PS-5002 Safeguarding Personally Identifiable Information, (7/1/2015).

Answer 50c: Amendment 0001 replaces CSOSA PS-5002 Safeguarding Personally

Identifiable Information, (7/1/2015) with CSOSA MI-2062 Instruction for Personally

Identifiable Information (PII) Data Extracts, (10/31/2009). A copy is attached to

Amendment 0001.

Question 51: Reference H.14 WinZip (page 34). What are the scenarios that would require the use of WinZip? If due to reports, does the incumbent vendor’s system currently provide all reports via WinZip, including ones that are accessible within their data management system?

Answer 51: Any scenario requiring the transmission of sensitive information as defined in

H.12.3. If the data in a report is accessible in the Contractor’s CMS and not distributed outside of the CMS, e.g., exported to a file and e-mailed, the contents of the report to not need to be compressed into a WinZip file.

Question 52: Reference Section L.5.2.2.1: "The Technical Approach submission is limited to 35 pages. Any pages in excess of 35 pages will be removed and not considered" (page 49). Due to the complexity and lengthy nature of RFP Section C, will the agency please consider revising this requirement to allow offerors 45 pages? This will provide proposers with the ability to more accurately describe how solutions meet CSOSA's needs.

Answer 52: See Answer 21.

Question 53: Reference L.5.2.3 (page 50) Submission requirements for Factor 2: Past

Performance (Submission requirements for Section M.3.4). “The Quoter shall identify no more than three projects completed, or substantially completed, within the past five years that are similar in size, scope, and complexity to this solicitation.” In the electronic monitoring industry, many vendors have well-established, ongoing service agreements that represent long-standing partnerships with government agencies. Please confirm that in addition to completed or substantially completed projects, vendors may use such ongoing service agreements as Past

Performance references.

Answer 53: See Answer 23.

Question 54: General RFP Questions:

Question 54a: Please disclose the name of the current provider and the vendor’s rates for

GPS Services and any other products or services provided by the vendor.

Answer 54a: The incumbent contractor is identified in Section L.10. The other information requested will not be provided.

Question 54b: Does the incumbent vendor provide staff on-site full or part time to support the program? If yes, how many staff are there and what are their working hours?

Answer 54b: This information will not be provided.

Question 54c: Agency answers to vendor questions may substantially impact responses to this solicitation. If the agency is unable to complete all answers to vendor questions by June

14, please extend the solicitation response due date by at least fourteen (14) days after answers have been completed and provided to vendors. This will ensure that vendors have adequate time to prepare their responses.

Answer 54c: See Answer 27.

Question 55: C.4.1.1 Include GPS, cellular/mobile telephone networks, WiFi sniffing, and RF beacons to gather, store, and transmit offender location data. WiFi sniffing is just one technology utilized for secondary locationing in the absence of GPS signal. In this requirement it appears that WiFi sniffing is a mandatory requirement. Whereas, on page 6, Section C.4.6.3, it states "in the absence of a GPS signal, the unit shall record cell tower information or Wi-Fi location. The unit shall distinguish among GPS, Wi-Fi, and cellular location tracking for each location point and make these data available to end users". Can CSOSA change the language in

Section C.4.1.1 to state WiFi sniffing or comparable technology?

Answer 55: WiFi sniffing is a mandatory requirement; this does not preclude offerors from using additional technology to provide location data.

Question 56: In L.6 Due Date for Submission of Questions. It states that “Questions are due no later than June 7, 2021, 12:00 P.M. (Local Washington, DC Time), and shall be submitted directly to William.hall@csosa.gov and Catherine.collins@csosa.gov. Responses to questions will be posted on beta.SAM.gov Contracting Opportunities.”. How will vendors be notified when responses to vendors questions are posted on SAM.gov?

Answer 56: Those vendors who responded to the CSOSA Industry Day and Sources Sought, in addition to those vendors who submitted questions, will be notified by email when Amendment

0001 is posted on SAM.gov Contracting Opportunities. All vendors should monitor SAM.gov

Contracting Opportunities on a regular basis for Amendments to the Solicitation.

Question 57: C.5.1.16 The Contractor shall possess the ability to develop and generate new reports as requested by CSOSA, and in a format approved by the COR. The Contractor shall complete all requests for customized and new reports within seven calendar days of the COR’s request, unless otherwise agreed to by the COR. Can CSOSA provide samples of reports currently being utilized by your agency?

Answer 57: Current reports are comprised of data variables routinely collected in location monitoring (e.g. offender name, satellites used, GPS track address, activation date, deactivation date, battery and zone begin/end dates and times, most frequented address by offender). The expectation is that the Contractor is able to develop and generate reports as requested by the

COR using all regularly collected data values.

mailto:William.hall@csosa.gov mailto:Catherine.collins@csosa.gov

Question 58: Application Programming Interface (API). The Contractor shall provide a

Representational State Transfer (REST) Application Programming Interface (API) affording

CSOSA the opportunity to fetch records relevant to its use of the Contractor’s Case

Management System (CMS) on demand over a secured Hypertext Transport Protocol

(HTTPS) connection. Can CSOSA provide the name of the offender management software utilized by your agency (i.e. PRISM, Coris, etc)?

Answer 58: The Supervision and Management Automated Record Tracking System is the

CSOSA-developed and utilized offender management software.

Question 59: Pricing Tables. The pricing table contains three areas for Contractors to list the costs as it relates to GPS device and Smartphone application: Line for GPS Device, Line for

GPS Smartphone Application, and Line for GPS Tracking Device and Smartphone Application assigned to an Individual. Page 4 Section C.3.3 states that the Contractor agrees to only invoice

CSOSA for units that are actively in use. (i.e. if the Contractor is only billing for devices that are actively in use, a device can be assigned in the software but billing would not commence until the device is physically activated).

Question 59a: In reference to the Line which states GPS Tracking Device and Smartphone

Application assigned to an Individual, can CSOSA provide clarification on what "assigned to an Individual" means?

Answer 59a: The expectation is that the Contractor will invoice CSOSA only for devices actively used to monitor offenders’ locations. The Contractor will not invoice CSOSA for reserve or “shelf stock” inventory that is in CSOSA’s possession but not actively in use for location monitoring.

Question 59b: Is CSOSA looking for combo pricing in this line item for when an offender is being monitored by both a GPS device and on the Smartphone Application?

Answer 59b: The Attachment J-4: Pricing Tables requires pricing for a GPS Tracking

Device, a GPS Smartphone Application, and a GPS Tracking Device and Smartphone

Application assigned to an individual. The GPS Tracking Device and Smartphone

Application assigned to an individual is a combination price.

Question 60: Can CSOSA provide the current contracted pricing for GPS devices and if applicable, GPS Smartphone Application?

Answer 60: That information will not be provided.

Question 61: Can CSOSA provide the number of lost, stolen, damaged devices during the past

12 months?

Answer 61: See Answer 5.

Question 62: What is the expiration date of the current contract?

Answer 62: September 15, 2021.

Question 63: What are the anticipated dates for contract award and training/transitioning for new

Contractor equipment?

Answer 63: See Answer 20.

Question 64: FedRamp ATO. Are vendors require to have this at time of proposal submission?

Answer 64: Yes.

Question 65: L.7.2 Quotation Due Date. We kindly ask CSOSA to extend the due date by two-weeks after CSOSA responses to all vendor questions so that vendors have appropriate time to review questions and answers and to modify proposal response.

Answer 65: See Answer 27.

CSOSA Monitoring Center Protocols

Brace1et Strap/Master Tamper (All R'ISk Leve1s) - DAY

Step Wait Protocol

I 0 Call offender <name> at <phone I> or <phone 2> and read the script.

2 0 Document most recent position from the Status tab in a note.

Call the CSO <name> at <phone !><phone 2>. Document each call in the notes. YOU MUST CONTINUE TO THE NEXT STEP

EVEN IF YOU SPEAK WITH THE CSO.

If you spoke with the CSO in the previous step, document and continue to the next step. If the CSO did not answer, call the SCSO

<name> at <phone !><phone 2>. Document each call in the notes.

YOU MUST CONTINUE TO THE NEXT STEP EVEN IF YOU

SPEAK WITH THE SCSO.

hours

If the event is closed, document and complete protocol by override.

If the event is still open, document and continue to the next step.

6 0 Document most recent position from the Status tab in a note.

7 0 Call the GPS Office at xxx-xxx-xxxxxxx-xxx-xxxx. Document each call in notes.

Wait times - 4 hours before step 5

Master Tamper (all Risk Levels)

Scripts for step 1 -

(NOTE: IF THE OFFENDER ASKS ANY QUESTIONS, REFER THEM TO THEIR CSO).

IF THE OFFENDER ANSWERS:

MAY I PLEASE SPEAK WITH {?OFFENDER_FIRST_NAME} {?OFFENDER_LAST_NAME}? THIS

IS THE MONITORING CENTER. YOU ARE DIRECTED TO REPORT INTO THE OPS

OFFICE ([OPS Office address], xxx-xxx-xxxx) THE NEXT BUSINESS DAY NO LATER THAN 12 NOON.

THANK YOU.

IF NO ANSWER AND YOU CAN LEAVE A MESSAGE:

THIS MESSAGE IS FOR {?OFFENDER_FIRST_NAME}…