86615620R00014-VOLE Solicitation.pdf

VERIFICATION OF LENDER ELIGIBILITY (VOLE)

SOLICITATION NO.: 86615620R00014

COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, “Streamlined Procedures for

Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation is being requested and a written solicitation document will not be issued.

The solicitation number is 86615620R00014 and the solicitation is issued as a Request for

Proposal (RFP).

This requirement is a competitive full and open. The associated North American Industrial

Classification System (NAICS) code for this procurement is 51930 “Internet Publishing and

Broadcasting and Web Search Portals”

The Department of Housing and Urban Development (HUD), The Federal Housing

Administration (FHA) is seeking a Contractor to provide FHA staff with secure internet-based access to data records compiled from multiple sources acceptable to FHA. This information shall extend beyond public record information and include information found on social network pages.

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

HUD-HU CODE 16. ADMINISTERED BYCODE

X

X

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED ORHUD-NPH

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

08/20/2020 1400 ET

07/20/2020

BRANDON CARSON

(No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

86615620R00014

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 80 RCS-HU-2020-00029OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

WASHINGTON DC 20410

451 7TH STREET SW

HUD-HU

15. DELIVER TO

WASHINGTON DC 20410-1000

ROOM 5256

451 SEVENTH STREET SW

OFFICER

OFFICE OF THE CHIEF PROCUREMENT

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

US DEPARTMENT OF HUD

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Period of Performance: 11/01/2020 to 10/31/2025

0001 Base Year: Office of Lender Activities -unlimited queries for up to 325 individuals to an internet based data source for the following: 1.

On-line subscription for CLEAR for Government Fraud and Real-Time Incarceration and Arrest (RTIA) without person batch. 2. Asset Insights Bundle which includes: Real Property Reports, SEC Filings, Experian Business Credit Reports, Deed Images and Parcel Maps.

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

DATED

PAMELA C. KELLY

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Period of Performance: 05/01/2020 to 04/30/2021

0002 Base Year: Office of Housing Counseling -unlimited queries for up to 25 individuals to an internet based data source for On-line subscription for CLEAR for Government Fraud and

Real-Time Incarceration and Arrest (RTIA) with

Person Batch.

Period of Performance: 05/01/2020 to 04/30/2021

0003 Option Year 1: Office of Lender Activities -unlimited queries for up to 325 individuals to an internet based data source for the following: 1.

On-line subscription for CLEAR for Government

Fraud and Real-Time Incarceration and Arrest

(RTIA) without person batch. 2. Asset Insights

Bundle which includes: Real Property Reports, SEC

Filings, Experian Business Credit Reports, Deed

Images and Parcel Maps.

(Option Line Item)

0004 Option Year 1: Office of Housing Counseling -unlimited queries for up to 25 individuals to an internet based data source for On-line subscription for CLEAR for Government Fraud and

Real-Time Incarceration and Arrest (RTIA) with

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

80 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 80

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

86615620R00014

Person Batch.

(Option Line Item)

0005 Option Year 2: Office of Lender Activities -unlimited queries for up to 325 individuals to an internet based data source for the following: 1.

On-line subscription for CLEAR for Government

Fraud and Real-Time Incarceration and Arrest

(RTIA) without person batch. 2. Asset Insights

Bundle which includes: Real Property Reports, SEC

Filings, Experian Business Credit Reports, Deed

Images and Parcel Maps.

(Option Line Item)

0006 Option Year 2: Office of Housing Counseling -unlimited queries for up to 25 individuals to an internet based data source for On-line subscription for CLEAR for Government Fraud and

Real-Time Incarceration and Arrest (RTIA) with

Person Batch.

(Option Line Item)

0007 Option Year 3: Office of Lender Activities -unlimited queries for up to 325 individuals to an internet based data source for the following: 1.

On-line subscription for CLEAR for Government

Fraud and Real-Time Incarceration and Arrest

(RTIA) without person batch. 2. Asset Insights

Bundle which includes: Real Property Reports, SEC

Filings, Experian Business Credit Reports, Deed

Images and Parcel Maps.

(Option Line Item)

0008 Option Year 3: Office of Housing Counseling -unlimited queries for up to 25 individuals to an internet based data source for On-line subscription for CLEAR for Government Fraud and

Real-Time Incarceration and Arrest (RTIA) with

Person Batch.

(Option Line Item)

0009 Option Year 4: Office of Lender Activities -

Continued ...

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

4 80

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

(A) (B) (C) (D) (E) (F)

86615620R00014 unlimited queries for up to 325 individuals to an internet based data source for the following: 1.

On-line subscription for CLEAR for Government

Fraud and Real-Time Incarceration and Arrest

(RTIA) without person batch. 2. Asset Insights

Bundle which includes: Real Property Reports, SEC

Filings, Experian Business Credit Reports, Deed

Images and Parcel Maps.

(Option Line Item)

0010 Option Year 4: Office of Housing Counseling -unlimited queries for up to 25 individuals to an internet based data source for On-line subscription for CLEAR for Government Fraud and

Real-Time Incarceration and Arrest (RTIA) with

Person Batch.

(Option Line Item)

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

86615620R00014

SECTION II – SF 1449 CONTINUATION

DESCRIPTION: The Federal Housing Administration (FHA) within the Department of

Housing and Urban Development (HUD) must verify that all newly proposed applicants and recertifying applicants, seeking to become or remain FHA-approved Lenders and FHA-approved housing counseling agencies, are eligible to participate in these HUD FHA programs. This verification also applies to interested principals and specific personnel of each lending and housing counseling agency. Participants must comply with numerous requirements of the

National Housing Act, HUD regulations, handbooks and related Mortgagee Letters. HUD is responsible to verify each applicant’s eligibility to participate in the HUD FHA programs.

The contractor shall provide to FHA staff secure internet-based access to its data records compiled from multiple sources that are acceptable to FHA. This access shall allow FHA staff the ability to perform criminal background checks, verify Tax ID of each company, verify property with real property images, deed transactions and parcel maps, identify administrative sanctions (including proposed sanctions) related to an agency, related company, the agency’s key personnel and principals. This information shall be available for each agency by searches using their legal, dba names, Tax ID number, address (es), web sites and phone numbers. The information shall be available on an agency’s key personnel by searches using their name, employer(s), Social Security Number, residential address, phone number and date of birth.

CONTRACT TYPE: This will be a Firm-Fixed price (FFP). A single award will be established for this contract. Services under this contract will be performed in accordance with the

Performance Work Statement (PWS). See Section II.

This solicitation is being accomplished under FAR Subpart 12.6 – Streamlined Procedures for

Evaluation and Solicitations for Commercial Items in conjunction with FAR Subpart 13.5 -

Simplified Procedures for Certain Commercial Items.

PERIOD OF PERFORMANCE: The anticipated period of performance is a One (1) Year Base

Period and Four (4) - One (1) Year Option Periods.

SUPPLY AND SERVICES: The Contractor shall provide the supplies and services in accordance with the Line Item Numbers (LINs).

As total compensation for all services performed in accordance with the terms, conditions, and specifications stated herein, the Contractor shall be paid according to the awarded Price Schedule as reflected in the Contract.

In Attachment 0001, the Government requires the Contractor to price out the base and all options. (See Attachment 0001 – Price Rate Schedule).

86615620R00014

SECTION III – PERFORMANCE WORK STATEMENT

Vision Statement

The Federal Housing Administration (FHA) in the Office of Lender Activities and Program Compliance and the Office of Housing Counseling must verify all recertifying and newly proposed agencies and applicants, applying to become an FHA approved agency are eligible to participate in these Department of

Housing and Urban Development (HUD) programs. This verification also applies to specific personnel of each agency and interested principals. Participants must comply with numerous requirements of the

National Housing Act, HUD regulations, handbook, and related Mortgagee Letters. The staff in HUD's

Office of Housing Counseling is responsible for verifying each applicant's eligibility to participate in the

HUD housing counseling programs.

1 General Information

1.1 Introduction

The purpose of this contract is to provide lender verification and background check information which is required for applicants to receive federal lending funds. This includes initial verification and recertification. These requirements are mandated by the National Housing Act, HUD regulations, handbooks, and related Mortgagee Letters. The data collected will allow HUD to determine which applicants are approved/eligible; disapproved/ineligible for HUD FHA programs.

1.2 Background

The Federal Housing Administration (FHA) within the Department of Housing and Urban Development

(HUD) must verify that all newly proposed applicants and recertifying applicants, seeking to become or remain FHA-approved Lenders and FHA-approved housing counseling agencies, are eligible to participate in these HUD FHA programs. This verification also applies to interested principals and specific personnel of each lending and housing counseling agency. Participants must comply with numerous requirements of the National Housing Act, HUD regulations, handbooks and related Mortgagee Letters. HUD is responsible to verify each applicant’s eligibility to participate in the HUD FHA programs.

1.3 Constraints

The services identified in this PWS will adhere to the rules, regulations, laws, standards, and conventions identified by HUD as well as within the Federal Government. Constraints include the following:

None.

1.4 Description of Services

The Federal Housing Administration (FHA) within the Department of Housing and Urban Development

(HUD) must verify that all newly proposed applicants and recertifying applicants, seeking to become or remain FHA-approved Lenders and FHA-approved housing counseling agencies, are eligible to participate in these HUD FHA programs. This verification also applies to interested principals and specific personnel of each lending and housing counseling agency. Participants must comply with numerous requirements of the National Housing Act, HUD regulations, handbooks and related Mortgagee

Letters. HUD is responsible to verify each applicant’s eligibility to participate in the HUD FHA

86615620R00014 programs. The contractor shall provide to FHA staff secure internet-based access to its data records compiled from multiple sources that are acceptable to FHA. This access shall allow FHA staff the ability to perform criminal background checks, verify Tax ID of each company, verify property with real property images, deed transactions and parcel maps, identify administrative sanctions (including proposed sanctions) related to an agency, related company, the agency’s key personnel and principals. This information shall be available for each agency by searches using their legal, dba names, Tax ID number, address (es), web sites and phone numbers. The information shall be available on an agency’s key personnel by searches using their name, employer(s), Social Security Number, residential address, phone number and date of birth.

1.5 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the

Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the

Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e. inherently

Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The period of performance shall be for one (1) base period of 12 months and four (4), 12-month option periods.

1.7 Place of Performance

The services to be performed under this contract are internet-based services and shall be performed at the

Contractors facility and be available online to all end-users.

1.8 Hours of Operation

The Contractor is responsible for providing on-line access services between the hours of 6:00 AM Eastern time to 7:00 PM Hawaii-Aleutian Time Monday thru Friday. The Contractor is responsible to have key personnel and the helpdesk available between the hours of 8:00 AM and 5:00PM Eastern time Monday thru Friday except for Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closings. Weekly hours shall not exceed a forty (40) hour work week and a typical workday will be 8 hours each day Monday through

Friday. The Government reserves the right to change hours of operation or restrict contractor access.

Work outside of these daily hours is prohibited without Contracting Officer approval. Government

86615620R00014 agencies will not be available during scheduled holidays, inclement weather, weekends, and after duty hours.

The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within the contract when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.9 Special Qualifications

N/A

1.10 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post

Award Conference with the Contractor within ten business days after contract award. The Contracting

Officer will notify the Contractor of the specific date, location, and agenda within five business days after contract award.

1.11 Status Meetings

The Contracting Officer, Contracting Officer's Representative (COR) and other Government personnel, as appropriate may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the

Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award

Conference and subsequent meetings may be held via teleconference

1.12 Contractor Travel

Prior to travel, the Contractor shall coordinate with and receive Government authorization from the

Contracting Officer's Representative for all travel. Reimbursement of travel costs will be in accordance with the Federal Travel Regulation and in accordance with FAR 31.205-46. The Contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the Contractor shall use the tourist class, economy class or similar lodging accommodations to the extent they are available and commensurate with the mission requirements. HUD will not reimburse Contractor's local travel. Local travel is defined as travel within fifty (50) miles of

Washington, DC. All other travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

1.13 Transition In

N/A

86615620R00014

1.14 Transition Out

N/A

2 Definitions and Acronyms

2.1 Definitions

Business/Workdays - Every official workday of the week which are days between and including Monday to Friday. This does not include public holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officers Representative (COR) - An employee of the U.S. Government appointed by the

Contracting Officer to perform contract administration activities regarding technical issues. This individual has authority to provide technical direction to the Contractor if direction is within the scope of the contract, does not constitute a change and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP) - Government-furnished property means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel clause. When key personnel are used as an evaluation factor in best value procurement, offerors can be rejected if they do not have firm commitments from the persons that are listed in the proposal.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

86615620R00014

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Service Contract - A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Subcontractor - Any person , other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime Contractor or a higher tier Subcontractor. The Government does not have privity of contract with a Subcontractor.

Subject Matter Expert (SME) - Subject matter expert assigned by the designated program office.

Workday - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

AQL - Acceptable Quality Level

CBRIT - Client Budget and Resource Identification Tool

CFO or OCFO - Office of the Chief Financial Officer of HUD

CFR - Code of Federal Regulations

CO - Contracting Officer

COR - Contracting Officer Representative

COTS - Commercial Off-the-Shelf

CPO - Office of the Chief Procurement Officer of HUD

86615620R00014

EST - Eastern Standard Time (U.S.)

ETC - Estimate to Completion

FHA - Federal Housing Administration

GAO - U.S. General Accounting Office

HECM - Home Equity Conversion Mortgage

HUD - U.S. Department of Housing and Urban Development

HUDAR - HUD Acquisition Regulation

HUD/ISG - Internet Services Group within the Telecom Processing Division

HUD Web - HUDs Intranet Web Site and related WEB pages.

IG or OIG - Inspector General (Office of)

LOCCS - Line of Credit Control System

OCPO - Office of the Chief Procurement Officer

OIG - Office of Inspector General

OMB - Office of Management and Budget

PL - Public Law

PM - Project Manager

POC - Point of Contact

PPM - Project Planning and Management

PMP - Project Management Plan

QA - Quality Assurance

QASP - Quality Assurance Surveillance Plan

QCP - Quality Control Plan

SF - Standard Form

SME - Subject Matter Expert

TBD - To be determined

U.S.C - United States Code

86615620R00014

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this contract. The Government will furnish, at no cost to the

Contractor, the GFP shown below.

3.1 Government Services

No Government services provided.

3.2 Facilities

No Government facilities provided.

3.3 Equipment

No Government equipment provided.

3.4 Materials

No Government materials provided.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the

Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

4.1 Facilities

The Contractor shall furnish a facility adequate to perform the required functions under this contract.

4.2 Equipment

The Contractor shall furnish equipment adequate to perform the required functions under this contract.

4.3 Material

The Contractor shall furnish all material adequate to perform the required functions under this contract.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period.

86615620R00014

U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S.

Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

The Contractor shall provide a Contract/Project Manager who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract/Project Manager. These

Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key

Personnel." The Contract/Project Manager and alternate shall have full authority to act on all contact matters relating to daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance, and direction from the COR and CO per HUDAR 2452.237-73, "Conduct of Work and Technical Guidance" and shall be allocated enough hours to the requirement to ensure successful performance. These points of contact shall each be an employee of the Contractor. An employee of a

Subcontractor is not acceptable for either of these positions. The Contract/Project Manager or alternate shall be available between the hours of 8:00am to 4:30pm Monday through Friday EST, except Federal

Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/Subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/Subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/Subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/Subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor's quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its

Quality Assurance Surveillance Plan (QASP). The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance

86615620R00014 threshold established in the Government's QASP. The QCP shall address Quality Management

Approach, Quality Assurance, Quality Control and Quality Standards.

5 Specific Tasks

5.1 Verification of Lender Eligibility (VOLE) Requirements and On-line Access.

The contractor will establish accounts by location and/or Office. The service will provide for unlimited queries on agencies/entities and individuals applying to participate in the FHA programs. The contractor shall provide to HUD staff secure internet-based access to records compiled from various data sources acceptable to HUD to perform criminal background checks, verify Tax ID of each agency, and identify all administrative sanctions (including proposed sanctions) related to an agency, related company, agency’s key personnel and principals. The service shall extend beyond public record information to include information found on social network pages. The service shall provide real time access to current data. The information shall be available on the agency by searches using their legal and DBA names, Tax ID number, business address, websites and phone numbers. The service shall provide for the ability to search for an agency’s key personnel/principals by name, current and previous employer(s), Social

Security Number, residential address, phone number and date of birth, etc. The search should provide information such as Real Property Reports, SEC Filings, Experian Business Credit Reports, Real-Time

Incarceration & Arrest Records, and Deed Images & Parcel Maps. The service shall provide users with dashboard tools with the ability to create reports, save those reports to a designated personal workspace, and run searches like web analytics. The service shall provide the capability to perform batch searches and reporting.

5.1.1 Unlimited Queries

The contractor shall provide unlimited queries on a secure internet-based system for all designated FHA staff to access. These queries shall be on agencies/entities and individual key personnel/principals participating in FHA programs as described in this PWS.

Performance Standards

a) Standard: No later than three days after the effective date of the contract, the contractor shall establish accounts by location and/or Office and provide the user ID and passwords for all authorized FHA designees.

AQL: 100%

b) Standard: The ability to conduct on-line queries shall be available Monday through Friday between

6:00am Eastern time and 7:00pm Hawaii-Aleutian Time.

AQL: 100% of the time.

5.1.2 Data Source Updates

Each time the contractors data sources are updated with new information the contractor shall determine whether the new information has been previously searched by FHA; When a match is found the contractor shall notify FHA within one (1) business day of the match and send an updated report for such matched names information to FHA in a manner prescribed by FHA.

Performance Standards

a) Standard: Notify FHA of updates to information within one (1) business day of the match and send updated reports for such matched names to FHA in a manner prescribed by FHA.

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5.2 Training

The Contractor shall provide on-line and/or live training to FHA staff within 5 days of contract award. Additional training throughout the length of the contract will be provided during a frequency determined by FHA.

Performance Standards

a) Standard: On-line and/or live training shall be provided within 5 days of contract award.

AQL: 100% of time

b) Standard: Additional on-line and/or live training shall be provided as determined by FHA.

AQL: 100 % of the time.

5.3 On-line User Manual and Help Desk

The Contractor shall provide an on-line user manual and access to a help desk for use by all authorized

HUD designees.

Performance Standards

a) Standard: Within three days from contract award the Contractor shall have the on-line user manual and access to the help desk available to all authorized HUD designees.

AQL: 100% of the time.

b) Standard: Throughout the duration of the contract, access to the on-line user manual and the help desk shall be available during 8:00am and 5:00pm.

5.4 Reports

The Contractor shall provide on-line usage reports, by location, of all searched that should include but is not limited to the type of search, data, and time of the search, the companies and individuals that were subject of the searches along with the FHA staff who conducted the search. The on-line report must be made available on the first business day of each month for the entire period of the contract.

Performance Standards

a) Standard: Monthly usage report

AQL: 100% complete.

5.4.1 System Administrator's Report

The contractor shall provide an Administrative Usage Report by location for FHA System Administrators monthly. This Administrative Report should provide the following information. The FHA Staff/System

Users First and Last Name, the Domain name of the search, The Transaction or Search Report Used

Name, The Transaction Timestamp and the Search Criteria, and the Amount or Cost of the Search and or

Transaction.

Performance Standards

a) Standard: System Administrator's Report shall be delivered no later than the 3rd business day of each month.

AQL: 100% complete.

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

86615620R00014

Number Name Frequency Quantity

A001 INTERNET ACCESS TO RECORDS

The contractor shall provide to FHA staff unlimited queries on lenders/entities and individuals participating in the FHA programs and shall provide to HUD staff secure internet-based access to records compiled from various data sources acceptable to HUD to perform criminal background checks, verify Tax ID of each company, and identify all administrative sanctions (including proposed sanctions) related to a housing counseling agency, related company, agency's key personnel and principals. The service shall extend beyond public record information and include information found on social network pages. The service shall provide real time access to current data. The information shall be available on lenders by searches using their legal and DBA names, Tax ID number, address, web sites and phone numbers. The service shall search for an agencies key personnel by name, employer(s), Social Security Number, residential address, phone number and date of birth, etc.

Data updates

6:00 AM

Eastern time to

7:00 PM

Hawaii-

Aleutian Time

Monday thru

Friday.

A002 Training

Within five business days from contract award.

Additional training shall be provided throughout the contract period as determined by FHA

A003 Online User Manual and Help Facility

Helpdesk shall be available between the hours of

8:00am and

5:00 pm EST

A004 Monthly Usage Report online usage reports of all searches that should include but is not limited to the type of search, date and time of the search, the

No later than the 3rd business day each month the

86615620R00014 companies and individuals that were subject of the searches along with the FHA staff who conducted the search. The online report must be available on a monthly basis for a period the entire option year.

monthly usage report shall be available.

6.1 Quality Control Plan

The Contractor's QCP shall be delivered to the COR within 30 days after contract award (or with the

Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within five business days when changes are made thereafter. After acceptance of the QCP, the Contractor shall receive the Contracting Officer's acceptance in writing of any proposed change to its quality control system.

6.2 Acceptance Criteria

All deliverables shall be submitted in a draft format agreed upon by the Contractor and the Government.

Upon review and acceptance by the Government, the contractor shall address all Government comments and submit a final deliverable within 5 business days of Government notification.

7 Performance Requirements Summary

The summary chart below lists the contract's primary requirements, the associated performance standards, the expected target performance, and the methods of surveillance. While some contract requirements may not be listed in the chart below, requirements not appearing on the PRS chart do not negate the

Contractor's obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor's Quality Control Plan and various other methods of assessing performance, the GTR and GTM may perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met.

Regular review of Contractor performance is critical to the overall success of the contract. On a monthly basis, the GTR will evaluate the quality of the product or services.

Statements Standards/AQLs Incentive/Remedy

5.1 Verification of

Lender Eligibility

(VOLE)

Requirements and On-line Access.

5.1.1 Unlimited Queries. a) No later than three days after

the effective date of the contract, the contractor shall establish accounts by location and/or Office and provide the user ID and

86615620R00014 passwords for all authorized FHA designees.

AQL: 100%

2% reduction of invoice payment for this task

5.1.2 Data Source

Updates.

a) Notify FHA of updates to information within one (1) business day of the match and send updated reports for such matched names to FHA in a manner prescribed by FHA.

Statements Standards/AQLs Incentive/Remedy

5.2 Training. a) On-line and/or live training shall

be provided within 5 days of contract award.

AQL: 100% of time

b) Additional on-line and/or live training shall be provided as determined by FHA.

AQL: 100 % of the time.

payment for this task.

5.3 On-line User

Manual and Help Desk.

a) Within three days from contract award the Contractor shall have the on-line user manual and access to the help desk available to all authorized HUD designees.

5.4 Reports. a) Monthly usage report

AQL: 100% complete.

5.4.1 System

Administrator's Report.

a) Standard: System Administrator’s Report shall be delivered no later than the 3rd business day of each month.

AQL: 100% complete

8 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals, policies, and procedures in the performance of this contract.

86615620R00014

SECTION IV - SOLICITATION CLAUSES

FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

https://www.acquisition.gov/browsefar http://www.hud.gov/offices/cpo/hudar.cfm

CLAUSES TITLE DATE

52.202-1 DEFINITIONS JUN 2020

52.203-3 GRATUITIES APR 1984

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO INFORM

EMPLOYEES OF WHISTLEBLOWER RIGHTS

JUN 2020

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON POSTCONSUMER FIBER CONTENT PAPER MAY 2011

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE MAINTENANCE JUL 2016

52.204-19 INCORPORATED BY REFERENCE OF REPRESENTATIONS AND CERTIFICATIONS DEC 2014

52.204-25 PROHIBITION ON CONTRACTING FOR CERTAIN TELECOMMUNICATIONS AND VIDEO

SURVEILLANCE SERVICES OR EQUIPMENT

AUG 2019

52.212-4 CONTRACT TERMS AND CONDITIONS-COMMERCIAL ITEMS OCT 2018

52.227-1 AUTHORIZATION AND CONSENT DEC 2007

52.227-14 RIGHTS IN DATA-GENERAL MAY 2014

52.227-16 ADDITIONAL DATA REQUIREMENTS JUNE 1987

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL BUSINESS SUBCONCONTRACTORS DEC 2013

52.237-3 CONTINUITY OF SERVICES JAN 1991

52.242-13 BANKRUPTCY JUL 1995

52.242-15 STOP WORK ORDER AUG 1989

52.242-17 GOVERNMENT DELAY OF WORK APR 1984

52.243-1

ALT I

CHANGES FIXED PRICE AUG 1987

52.244-6 SUBCONTRACTS FOR COMMERCIAL ITEMS AUG 2019

52.246-4 INSPECTION OF SERVICES FIXED PRICE AUG 1996

52.249-8 DEFAULT (FIXED-PRICE SUPPLY AND SERVICe) APR 1984

FAR 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS (JUN 2016)

(a) Definitions. As used in this clause–

Covered contractor information system means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

https://www.acquisition.gov/browsefar http://www.hud.gov/offices/cpo/hudar.cfm

86615620R00014

Federal contract information means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the

Government, but not including information provided by the Government to the public (such as on public websites) or simple transactional information, such as necessary to process payments.

Information means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

Information system means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C. 3502).

Safeguarding means measures or controls that are prescribed to protect information systems.

(b) Safeguarding requirements and procedures.

(1) The Contractor shall apply the following basic safeguarding requirements and procedures to protect covered contractor information systems. Requirements and procedures for basic safeguarding of covered contractor information systems shall include, at a minimum, the following security controls:

(i) Limit information system access to authorized users, processes acting on behalf of authorized users, or devices (including other information systems).

(ii) Limit information system access to the types of transactions and functions that authorized users are permitted to execute.

(iii) Verify and control/limit connections to and use of external information systems.

(iv) Control information posted or processed on publicly accessible information systems.

(v) Identify information system users, processes acting on behalf of users, or devices.

(vi) Authenticate (or verify) the identities of those users, processes, or devices, as a prerequisite to allowing access to organizational information systems.

(vii) Sanitize or destroy information system media containing Federal Contract Information before disposal or release for reuse.

(viii) Limit physical access to organizational information systems, equipment, and the respective operating environments to authorized individuals.

(ix) Escort visitors and monitor visitor activity; maintain audit logs of physical access; and control and manage physical access devices.

(x) Monitor, control, and protect organizational communications (i.e., information transmitted or received by organizational information systems) at the external boundaries and key internal boundaries of the information systems.

http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3

86615620R00014

(xi) Implement subnetworks for publicly accessible system components that are physically or logically separated from internal networks.

(xii) Identify, report, and correct information and information system flaws in a timely manner.

(xiii) Provide protection from malicious code at appropriate locations within organizational information systems.

(xiv) Update malicious code protection mechanisms when new releases are available.

(xv) Perform periodic scans of the information system and real-time scans of files from external sources as files are downloaded, opened, or executed.

(2) Other requirements. This clause does not relieve the Contractor of any other specific safeguarding requirements specified by Federal agencies and departments relating to covered contractor information systems generally or other Federal safeguarding requirements for controlled unclassified information (CUI) as established by Executive Order 13556.

(c) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph

(c), in subcontracts under this contract (including subcontracts for the acquisition of commercial items, other than commercially available off-the-shelf items), in which the subcontractor may have Federal contract information residing in or transiting through its information system.

(End of clause)

FAR 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JUL 2020)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements

(Jan 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing

Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or

Provided by Kaspersky Lab and Other Covered Entities (Jul 2018) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance

Services or Equipment. (Aug 2019) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(5) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(6) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004) (Public Laws 108-77 and

108-78 ( 19 U.S.C. 3805 note)).

https://www.acquisition.gov/content/52203-19-prohibition-requiring-certain-internal-confidentiality-agreements-or-statements#i52_203-19 https://www.acquisition.gov/content/52204-23-prohibition-contracting-hardware-software-and-services-developed-or-provided-kaspersky-lab-and-other-covered-entities#id189A70O0P1N https://www.acquisition.gov/content/52204-25-prohibition-contracting-certain-telecommunications-and-video-surveillance-services-or-equipment#id1989I600I4C…