SATPC0035171 Tab 04 4 SOW.pdf
PDF 146 KB Posted
- Attached to
- 2024 Service Contract for Zeiss SEM/FIB Federal contract opportunity
- Solicitation number
- 80NSSC24871124Q
About this file
This document is a Statement of Work (SOW) that outlines the requirements for the maintenance and repair services of a Zeiss Auriga Crossbeam workstation located at the NASA Glenn Research Center in Cleveland, OH.
The key requirements include: 1) Conducting one planned preventive maintenance inspection per year, which includes alignment, cleaning, electrical/mechanical/vacuum maintenance, and functionality testing; 2) Providing unlimited emergency service visits and technical phone support during regular business hours; 3) Responding to breakdowns within two working days; 4) Allowing the government to perform basic maintenance and repairs; and 5) Covering all labor, travel, living expenses, and replacement of defective components. The service period is 07/01/2024 - 06/30/2025. This contract will be awarded on a sole-source basis to Carl Zeiss Microscopy, LLC.
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Text version
Statement of Work
The Contractor shall provide maintenance to preserve the original equipment performance specifications on a Zeiss Auriga Crossbeam workstation serial number AUR40-3943.
The Contractor shall provide one planned preventive maintenance inspection.
The planned preventive maintenance inspection shall include:
1. Alignment
2. Column cleaning
3. Electrical, mechanical, and vacuum maintenance
4. CPU and software functionality testing
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturer’s stated performance when necessary due to normal usage in accordance with the manufacturer’s instructions. Major available parts coverage including system software or software upgrades applicable to current configuration shall be included. The Contractor shall exchange available components or modify components when in the best interest of the Government, and approved by the Contracting Officer or Contracting Officer's Technical Representative (COTR).
In addition to the planned preventive maintenance inspection, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm).
In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Technical Representative (COTR).
The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs under telephone direction by the Contractor when it is in the Government's best interest to quickly correct problems.
All services shall be performed by factory-trained service engineers.
Service shall include, labor, travel, living expenses, and replacement of defective components, limited by availability.
Components covered: Auriga Basic Instrument, Ion Column, Charge Compensation, Gas Injection System, ESB Detector, Airlock, and CPU.
Parts not covered: accessories, attachments, supplies, or other devices not furnished by Zeiss, e.g.: EDS, water chiller, CCD cameras, and monitors.
Period of Performance: 07/01/2024-06/30/2025
Location: GRC - Glenn Research Center, Cleveland, OH 44135
File details come from the government source that posted it. Updated .