74529-Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT (PWS)

Oxford Energy Dispersive Spectrometer (EDS) System Maintenance

05 January 2024

1.0 DESCRIPTION OF SERVICES. The Contractor shall provide all materials, parts, travel, tools, and labor necessary to provide preventative maintenance (PM), calibration, and emergency repairs for three (3) Oxford EDS instrument systems to the 402d Maintenance Group Chemical Laboratory (MXDTA), Robins Air Force Base.

1.1 These services include preventive maintenance, emergency repairs, software and firmware updates, calibration, and telephone technical support for the equipment’s hardware, software and firmware. All service work (preventive maintenance, repair, and telephone technical support) shall be provided by Original Equipment Manufacturer (OEM) certified factory-trained personnel. Service/repair technicians are required to perform services using the most up-to-date maintenance techniques, instrument operation and modifications, and latest state-of-the-art applications for service/repair being performed on the equipment listed below according to OEM specifications. All replacement parts furnished by the contractor shall be OEM compatible components. The following instrument systems will be maintained:

Description Qty. Serial #

Aztec/Ultimax 65/Wave

1 051S003007/051S003007/12287R060902W

INCA mics/x‐ stream2//X‐ Max 80

1 36317//36317

Aztec/X‐Max 1 35374//35374

1.2 PREVENTIVE MAINTENANCE (PM). The contractor shall contact the Government POC (in paragraph 4.1) within 10 days after contract award to schedule and perform the annual PM on each instrument.

1.3 REPAIRS. The contractor shall provide an unlimited number of unscheduled emergency repair service calls for the instruments listed in paragraph 1.0. Once notified by the government representative that a problem exists, the contractor shall provide telephone response within one

(1) business day. If telephone assistance and/or parts exchange does not resolve the problem, the contractor shall provide an on-site response time within three (3) business days. The contractor will continue working until the problem is resolved.

1.3.1 Repair of the EDS instruments will be performed on site. If an item cannot be repaired on site, it will be removed from the system and shipped to the contractor’s service center or delivered by the contractor at no additional cost to the government. The item removed must be restored to proper operating condition, returned to the government, and reinstalled in an agreed upon timeframe.

1.3.2 In the event that an item cannot be economically repaired, the contractor will inform the designated government point of contact in advance of replacement.

1.3.3 The contractor shall provide all parts necessary to repair the instruments. Parts will be furnished and shipped at the contractor’s expense. All expenses will be at cost to the contractor.

1.4 SYSTEM SOFTWARE/FIRMWARE. The contractor shall provide software and firmware updates, upgrades and notifications as they occur. The design activity (OEM) shall ensure that all firmware equipment that is required for measurement or testing is annotated by version, revision number and revision date. Any change to the firmware that affect measurement or testing shall be documented as to the extent the change affects the measurement accuracy of the equipment. (MIL-STD-1839D, paragraphs 3.1.7 and 5.1.5)

1.5 CALIBRATION. The contractor shall perform an annual system evaluation, calibration, and certification for each instrument system. The annual calibration should be done in conjunction with the appropriate PM cycle (paragraph 1.1). The Contractor shall electronically provide a Calibration Certificate as a PDF to the Government POC in paragraph 4.1 within 5 days after completion of the calibration and preventative maintenance (CDRL A/B/C/D/E001, Calibration Certificate DI-QCIC-80798C/T).

1.6 PERFORMANCE TESTING. The contractor shall conduct a performance test to demonstrate the performance capability after servicing or repair of each instrument. These tests shall be observed and approved by the government representative in Bldg. 165 and Bldg. 323.

1.7 SERVICE REPORT. Upon completion of each visit (preventative maintenance visits and repair service calls), the contractor will electronically provide a copy of the maintenance service report to the government POC in paragraph 4.1 within 5 days of completion for all work performed. The service or repair shall be covered by the contractor's standard warranty for at least a period of ninety (90) days. (CDRL A/B/C/D/E002, Maintenance Service Report, DI-

MGMT-80995A)

1.8 TECHNICAL PHONE SUPPORT. The contractor that performs the maintenance and repair of this equipment shall provide technical phone support for the hardware, firmware and software operating the equipment from 7:00 am to 3:30 pm (EST), Monday through Friday.

Telephone support services shall be provided without concurrence or intervention and will only involve applicable Government personnel and the contractor actually performing the maintenance/repair services. The contractor shall provide priority status for technical support inquiries and respond within one (1) business day.

2.0 SERVICES SUMMARY (SS).

Performance Objectives PWS Para. Performance Threshold

Repairs 1.3, 1.3.1

Provide an unlimited number of unscheduled emergency repair service calls for the instruments listed in paragraph 1.0

Calibration 1.5 Perform an annual system evaluation, calibration, and certification for each instrument system

Technical Phone Support 1.8 Provide priority status for technical support inquiries and respond within one (1) business day

3.0 GOVERNMENT FURNISHED PROPERTY (GFP). Contractor will track, secure and account for all GFP/GFM IAW FAR 45 and DFARs 245: The property shall be listed as an attachment. This attachment is generated from the GFP module in the Procurement Integrated Enterprise Environment (PIEE) system. See GFP Attachment that lists the applicable GFP. This attachment is generated through the GFP module of the PIEE system.

4.0 GENERAL INFORMATION.

4.1 Government Representatives. The following individuals will serve as Government Representatives for (MXSG).

4.2 Shipping/Delivery/Period of Performance. Services shall be performed in building 165, room 26 and building 323, room 200. This is a follow-on annual contract with a basic and 4 option years.

FOB DESTINATION

4.3 Ship To Address.

Attention: Della Smith Unit: 802 MXSS/MXDTA

DODAAC: F3QCCM

Primary Government Representative Alternate Government Representative

Name: Della Smith Name: Benjamin Huebner Unit: 802 MXSS/MXDTA Unit: 802 MXSS/MXDTA Phone: 478-327-4754 Phone: 478-327-9397 Email: della.smith@us.af.mil Email: Benjamin.huebner@us.af.mil

Address: 325 Richard Ray Blvd.

Bldg. 165, Room 26 & Bldg. 323, Room 200 Robins, AFB, Ga 31098

4.4 Contractor Program Manager. The Contractor shall provide a Program Manager who shall be the single point of contact between the Contractor and the Government. The name and phone number of the Contractor’s Program Manager shall be provided in writing to the Contracting Officer, Government Representatives, and COR no later than five (5) calendar days after contract award date.

4.5 Place of Performance and Hours of Work. On-site contract services shall be performed at the Warner Robins Air Logistic Complex. The work will take place in building 165, room 26 & building 323, room 200 at Robins Air Force Base, GA. The Contractor’s work hours (shifts) shall normally be from 8:00 am to 4:00 pm (EST), Monday through Friday. The Government may adjust the Contractor’s work hours based on workload requirements, with the flexibility to start work earlier, work odd shifts, and/or work weekends. The Government will provide the Contractor the required work hours (schedule) for contractor personnel, and will provide a 48-hour notice prior to changing any work hours.

4.6 Recognized Holidays. Unless otherwise required by the Government, the Contractor shall not have access to Government facilities to work or telework on all federal holidays or during facility closings as authorized by the Government. If the holiday falls on Saturday, it is observed on Friday.

If the holiday falls on a Sunday, it is observed on Monday.

4.7 Security Requirements.

4.7.1 Government Security Regulations. The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense.

4.7.2 Contractor Security Clearance. This requirement does not require a security clearance.

4.7.3 Communications Security (COMSEC). The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive, but unclassified, information in accordance with 2 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM).

4.7.4 Visitors Only – No Badging ID. The Air Force has mandated all visitors consent to a check of their criminal history prior to being allowed access to installations. The check will be conducted at the Visitor Control Center (VCC) off Watson Boulevard, Robins AFB, GA.

Visitors requiring unescorted access will need their driver’s license or state-issued ID along with insurance and registration if driving on base. The pass issued by the Visitor Control Center authorizes unescorted entry to Robins AFB for the bearer only. For visitors, a short term pass is up to 60 days. Any time greater than 60 days requires a secondary form of ID (Social security card, birth certificate or passport).

4.7.5 Operations Security (OPSEC). The purpose of OPSEC is to reduce the vulnerability of USAF missions to adversary collection and exploitation of critical information. The Contractor shall comply with DoDD 5205.02E “DoD Operations Security”, DoD Manual 5205.02-M and AFI 10-701 “Operations Security” to protect United States (U.S. Government interest. The Contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The Contractor shall ensure Contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.7.6 Security Incident or Violation. The Contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.7.7 Supply Chain Risk Management. The Contractor shall implement risk management procedures to ensure that system, equipment, components, software, maintenance equipment, and supplies do not incorporate counterfeit parts, malicious code, or other elements that would allow adversaries to gain access to data and critical program information and disrupt operations.

Contractor risk management procedures shall comply with:

Air Force Pamphlet (AFPAM) 63-113, Program Protection Planning for Life Cycle

Management, SAE Aerospace Standard AS5553C, Counterfeit Electrical, Electronic, and

Electromechanical (EEE) Parts; Avoidance, Detection, Mitigation and Disposition, National Institute of Standards and Technology (NIST) Special Publication 800-53 Rev

5, Security and Privacy Controls for Information Systems and Organizations.

4.8 Contractor Identification. Contractor personnel shall wear visible identification designating them as contractors at all times while on Robins Air Force Base.

4.9 Contractor Vehicle Entry. The Contractor shall contact the Robins Air Force Base Visitor's Center to and comply with local procedures for obtaining credentials and vehicle entry.

Information may be obtained by calling the following phone number: Commercial 478-222- 1972.

4.10 Agency Affirmative Procurement Program. In accordance with FAR 23.404(b)(1), 100% of purchases of Environmental Protection Agency (EPA)-designated products included in the Comprehensive Procurement Guidelines (CPG) list [https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program] and/or United States Department of Agriculture (USDA)-designated products included in the bio based product listings [http://www.biopreferred.gov] shall, at a minimum, meet the EPA or USDA standards for recovered materials or bio based content, respectively, unless an item cannot be acquired competitively within a realistic timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price.

4.10.1 In accordance with FAR 23.404(a)(3)(iii), the Contractor shall provide estimates and verification of recovered material for EPA-designated CPG products and certification for both EPA-designated CPG products and USDA-designated bio based products. In accordance with the Robins Air Force Base, Georgia / Affirmative Procurement Program (formerly Green Procurement Program (GPP)) Plan, the Contractor shall provide estimates and certifications to the Government for completion of the applicable attachment(s) to be included in the Purchase Request (PR) package.

4.11 Environmental Management System (EMS). Environmental Management Systems (EMS) Awareness Training: All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force-provided initial EMS Awareness Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB. Notification of training completion shall be sent to the Robins AFB Contracting Officer (CO) to be maintained in the contract file for tracking purposes. Failure to provide documentation of EMS Training may result in termination of the contract.

4.11.1 EMS training is provided by Environmental Management. Request for Robins EMS Awareness training through email at 78ceg.cev.FrontOfc@us.af.mil. Contractors have two options to satisfy the mandatory EMS Awareness Training requirement. (Front Desk: 478-926- 8178.)

4.11.2 Option 1: Contractors can register for an account through The Environmental Awareness Course Hub (TEACH), the Air Force training database: https://usaf.learningbuilder.com/account/login/?ReturnUrl=%2f Search for Course ID: EMS110UHHZ00293 Directions:

1. Hover your mouse over the Courses and Transcripts tab.

2. Click on Transcripts

3. Click into the TEACH Course Completion Log by clicking the orange Continue or Begin button.

4. When you are on the transcript, click on the blue “Search for Course” button.

5. When the pop up appears enter the course name or course number and press search.

6. Once you find the course you want to add, click on the +Select button to add the course to your transcript.

(Note: TEACH may not supported by Internet Explorer; recommend using Chrome.)

4.11.3 Option 2: Contractor requests a copy of the Robins EMS Awareness Training PowerPoint Presentation from Environmental Management. The request should be sent to the Environment Management Workflow Box at the following email address, 78ceg.cev.FrontOfc@us.af.mil.

Once the presentation is received, the contractor is responsible for ensuring that all his/her employees view the training.

4.12 ISO 50001 – Energy Management System. Due to the WR-ALC being ISO 500001 certified, all contractors are subject to the Energy Management System (EnMS) requirements and shall abide by certification guidelines whenever applicable.

4.12.1. EnMS Training. All contractor personnel working on Robins AFB who perform activities on the installation are required to complete Air Force provided initial EnMS Training. It is the responsibility of the Prime Contractor to ensure that all sub-contractors, vendors, and employees complete this training prior to beginning work on Robins AFB.

4.12.1.1. EnMS training is provided by the Energy Assurance Office. The Contractor shall request the training by sending an email to 402MXSG.MXDEA.EnergyAssurance@us.af.mil.

4.12.2. Notification of training completion shall be sent to the Energy Assurance Office (402MXSG.MXDEA.EnergyAssurance@us.af.mil) and the CSMO POC to be maintained for tracking purposes. Failure to provide documentation of EnMS Training prior to beginning work may result in termination of the contract.

4.13 Contractor Safety Program. (See Appendix C, Part II, Para 7) The Contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan. The Air Force is part of the OSHA Voluntary Protection Program (VPP). All shall familiarize themselves with the requirements of VPP. Information on the VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html. Additionally, the Contractor is responsible for the safety and health of all subcontractor employees. No more than two Class C mishaps per contract year and Zero Class A or B mishaps will be tolerated. All changes to the plan must also be submitted in writing and approved by the Government.

4.13.1 Safety and Health Plan: Within 10 calendar days after contract award, the contractor shall email a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596) to 402mxw.se.wf@us.af.mil.

The Safety Plan will be provided to the Safety Office for review. The Safety Office will provide acceptance or non-acceptance within 5 working days of receipt to the government point-of-contact who will notify the CO. (CDRL A003, DI-SAFT-82080/T NOT 1, Contractor's Safety Plan).

4.13.2 The Contractor Safety Plan shall address in detail the items listed in the Contract Appendix C, Part II through Part IV as applicable. For task specific procedures identified in the Contract Appendix C, the contractor’s internal procedures for those tasks must be identifiable within the submitted Safety Plan or shall be provided in an amendment or addendum to the company’s Safety Plan. If task specific procedures identified in the Contract Appendix C, are not submitted with the contractor’s Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED. The contractor will have 5 working days to resubmit the Safety Plan, amendment or addendum to address or correct issues identified for non-acceptance. The Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the government POC who will notify the CO.

4.14 Mishap Notification. (See Appendix C, Part II, Para 5) The Contractor shall notify the Robins AFB Safety Office telephonically at (478)-222-0043 during duty hours and (478)-926- 3567 after hours, within four (4) hour after initial notification of all mishaps or incidents for damage to DoD property (material plus labor) entrusted by this contract and employee injuries as a result of the contract operation. A follow-up (written or e-mail) of this mishap/incident notification shall be sent within three calendar days to the Government Representative, the Procurement Contracting Officer (PCO) or the Administrative Contracting Officer (ACO) (with a copy to program manager), who will forward it to the Safety Office. The information that is not available at the time of the initial notification shall be provided within 20 calendar days after the mishap. Mishap notification shall contain, as a minimum, the following information:

a. Contract, Contract Number, Name and Title of Person(s) Reporting

b. Date, Time and exact location of accident/incident

c. Brief Narrative of accident/incident (Events leading to accident/incident)

d. Cause of accident/incident, if known

e. Estimated cost of accident/incident (material and labor to repair/replace)

f. Impound Authority Name and Phone Number (as applicable)

g. Nomenclature of equipment and personnel involved in accident/incident

h. Corrective actions (taken or proposed)

i. Other pertinent information

(CDRL A/B/C/D/E004, DI-SAFT-81563 NOT 2, Accident/Incident Report)

4.15 Essential Services During Crisis. The Functional Service Manager (FSM) has determined, by placing in writing their decision, that this requirement is not Mission Essential (M-E) in accordance with DFARS 237.76, Continuation of Essential Contractor Services.

4.16 Inspection of Services/Inspection of Supply: In accordance with the Inspection of Supply/Services clause(s) identified in the contract/order, the Government reserves the right to inspect Contractor performance.

4.17 Invoice/Payment and Receipt/Acceptance: In accordance with DFARS clause 252.232-7003, Electronic submission of Payment Requests and Receiving Reports, the Contractor shall submit/process payment requests (invoices, Receiving Reports or combos) and receipt/acceptance documents via Procurement Integrated Enterprise Environment (PIEE) through module Wide Area Workflow (WAWF). Access at the following site:

https://piee.eb.mil/

5.0 APPENDICES

5.1 GFP